I've seen numerous reviews on here talking about poor service and ironically it seems they are all by people that do not identify as Caucasian. I had the most terrible service here as a person of color a mediocre hair cut and was left feeling absolutely terrible having the most uncomfortable conversations or feeling ignored. Its absolutely disguisting the type of treatment I faced here and I strongly encourage this business to do an internal review as I will be filing an official complaint for racism and mistreatment of customers. read more

This salon is so great! They do a beautiful job and their prices are amazing. Coming from salons in Philly, you can't beat these prices. Will definitely be going back! read more

DeCola Salon - Hair Salons Near Me - Exton, Pennsylvania

I love DeCola! The first time I ever went there, I had Emma for my stylist. She is super friendly and did an awesome job on my balayage! I was so happy with it that I kept seeing Emma for everything! I have never waited a long time, but I wouldn't mind since they have a beautiful waiting area with free water bottles, ice tea, coffee, and snacks! Love DeCola!! And both of my daughter go there! They are happy with their stylists also! read more

Felt Racially discriminated against and time was wasted. Would not recommend as they will just come up with any reason not to do your hair. Love the actual salon style unfortunate that the service did not match. read more

After getting a very average balayage and haircut at this salon the first time, I decided to give them a second try, which turned out even worse. At least the first time the stylist listened to what I wanted and tried to make an effort to achieve that. The second time the stylist I came to for consultation was extremely rude and literally talked over me when I was trying to explain what I wanted. She didn't even bother to learn my name and kept going on about what she was going to do instead of pausing and listening to me. The speed at which she was talking seemed she just wanted to get rid of me. And I don't think she was in a rush to get to another client because the waiting room was empty. And in the end she quoted a really high price (for a tier 1 stylist) listing things that I did not need done. I'm glad this was just a consultation and I won't be returning. There are plenty of awesome salons in Chester County with better service and reasonable prices. read more

DeCola is hands down the best salon in the area. There is a reason they have won Best of the Mainline years in a row and other awards including top 200 salons in the nation. I've gone to Lou for a long time when he was much smaller salon owner but knew his expertise from previous career experiences. He's a great boss, teacher, and human that makes his salon fun to walk into every time! Read this: https://www.salontoday.com/1080346/staff-wellbeing-defines-a-culture#.YtnBC5VNSWg.mailto read more

I was extremely dissatisfied with my hair. The lady who did my hair did not know what to do with it and was dishonest with me in terms of being able to do what i wanted. ¯\_(ツ)_/¯ can't trust read more

Made an appointment for partial highlight, cut and blow dry. Only received maybe a quarter of any of those services. I take credit for running 10 minutes behind, but you would've thought I came 5 minutes before the appointment ended with the way they treated me. Walking into the appointment my stylist told me she could really only do limited things before "passing me off to an assistant." She was not willing to do my hair the way I actually wanted and just kept saying she didn't have time. My appointment was for 2:15, I arrived at 2:25 and she said she needed to be done for her appointment at 4. Clearly she did not schedule out enough time for my appointment which was really disappointing. She made it seem like she listened to my requests, but just simply gave me a few blonde highlights which was not at all what I even wanted. She kept telling me she was going to ask someone else to cut my hair and said "if that doesn't work.. well I don't know what we'll do." Well she did nothing and didn't say I was not getting a cut, she just sent me off to get a blow dry. She handed me off to a young girl in training for my "blow dry." This girl was actually nice to me and we spoke while she did her service but I could tell she was new. I made sure I didn't pay for the cut, but was clearly disappointed. I left the salon with damp hair and only a few highlights and not the trim, which was the sole reason for the appointment. There was not much difference in my hair and I paid $155 and then some for tip. I cannot describe my disappointment and embarrassment of how I let these workers treat me. I may be young, but I am a paying customer and scheduled my appointment to receive my full service. I would've respected her more if she just would've said she was too busy and didn't have time that day. I would've appreciated the honesty and respect of my time as well. I had to go to another salon after to have my hair cut which shouldn't have been necessary. Will not be returning nor recommending. read more

I had to wait 30 minutes beyond my scheduled appointment time (happens), and despite knowing how long I had waited, my stylist Kelly Boyle grabbed a smoke anyway. She even made eye contact with me on her way out to smoke. I had to smell her cigarettes the entire haircut which totally ruined the experience for me. The haircut itself was fine but I won't go back there again. Horrible way to treat a first time customer. read more

Jess did an incredible job on my hair! It was really dead after years of not cutting it and she did a great job making it look healthy. Everyone in the salon is super friendly and I'll definitely be coming back more regularly now! read more

Completely took advantage of my daughter who told them just root touch up 3 times and they still gave her highlights - she DID NOT NEED HIGHLIGHTS, and then charged twice the amount. Rip off!! read more

Jackie Hashem did a fabulous job highlighting my hair in December when I hadn't been to a salon since July. I had a 4 hour experience at the last salon (wearing a mask the whole time) and was not happy with color or trim job when I left. Found Jackie on Instagram and loved the photos of hair coloring she had done. She did a full foil and haircut (not trim) in 2 hours!! I was beyond thrilled with her efficiency, skill, friendliness and talent. I was amazed that my hair was so blonde when I was there only 2 hours--it was perfect. No stress. Super clean and beautiful salon. Covid precautions followed and sinks/stations have "Sanitized" signs on them before you sit down. I saw cleaning going on. Checkout was super fast. My credit card was wiped down with antiseptic wipe before being handed back to me. I highly recommend this salon, especially Jackie Hashem. Even my husband said "Your hair looks really good" and usually he never notices I even had it done!!! By the way, this is my husband's account. This was written by Charele Raport. read more

I am so happy that I finally made an appointment with Lou to have my color fixed. I have known Lou for just a "few" years so I am aware of his ability and his passion for his craft. Geography kept me away but I finally made it and I'm here to stay. The salon is upscale but welcoming, the staff is professional and friendly. The service is amazing. All I can say is Thank you! read more

This salon is amazing. I have been going to DeCola for the last several years. They moved to this new place which is beautiful. Kelly cuts and colours my hair and she is very good. read more

Decola salon is doing a great job with covid-19 precautions. I went in for the first time today and saw Nikki. She did such a good job on my hair. I have a lot of thick hair so it takes time, however I'm used to sylists rushing and not really taking the full time on my hair until it's my second visit (if ever) and they realize it takes longer. Nikki did exactly what I asked and she really took her time on my hair. In fact, I had to leave before she was done with the blowout(I didn't schedule enough time)! It's nice to not feel rushed out. Needless to say I am really looking forward to going back and making sure I schedule enough time for us :). Thank you Nikki!! read more

This was my first time at DeCola Salon. I had gone to get my hair colored and I wasn't quite sure what would work. Alysa was super helpful and gave me all the options that would work for my hair. She was very helpful and I loved the color that I ended up getting. In addition, she also suggested a good shampoo to help the hair color stay for longer. I'd definitely recommend getting your hair done here and I'll definitely continue to plan to go to Alysa for my hair. read more

Charged me a bomb for a terrible haircut (rookie technician for the price) and their color didn't even cover my grey. It was Ridiculously expensive, did nickel and dime for every damn thing. Sold deep conditioning treatment for $25. Basically all they did was put a regular conditioner for 2 minutes and washed it off. Never going there again and will not recommend them to anyone. read more

Absolutely GORGEOUS new salon, pristine clean! Beautifully appointed. Check out new stylist named Donna. I have been going to her for years and she is a precision hair cutter. She could not be more capable or charming. Her prices are reasonable too Enjoy! read more

So so happy with this place and Stephanie specifically! I chose this salon initially because it's close to work and easy to book online. From the minute I stepped in Stephanie was complimenting my hair, and when I admitted I had toned it myself (I usually don't because salons in the past have gotten judgemental or upset about losing that business) she was super sweet and said I was knowledgeable about the toning process! She was very honest and in the future I would consider going back to her for lightening or toning because based on our conversation I could tell she honestly gives a client what they're looking for. My haircut came out exactly like I wanted it to and she was super friendly and easy to talk to! read more

Kinda pricey, $42 plus a 5$ Covid clean up fee to literally take off 1" of ends, and then never framed her face. Also waited 40 min past appt time. I will not be returning. read more

Friendly knowledgeable people and relaxed atmosphere, very helpful staff. I love my results and will come back to Darlene or Rich as those are the folks I worked with today and they were so sweet and did a GREAT job read more

The owner Lou took care of me today. I got my hair done at a different salon about a month ago & I absolutely hated it. It wasn't what I wanted AT ALL. She bleached my hair and my hair was left an ugly brassy color. Fast forward to today, I told Lou exactly what I wanted and he did it. I love my new color and happy to be back brunette. He got rid of all the blonde that was in my hair. The Salon is vey clean and decorative. I would recommend the Decola Salon to anyone and happy to say I will be back again. read more

DeCola Salon - Couldn't wait to get this ugly color out! Told Lou what I wanted and he did exactly that. I'm so happy how it turned out! - Hair Salons Near Me - Exton, Pennsylvania

Booked appt w Nikki after reading Yelp reviews. She was very available. Guess that might have been a clue. Did not feel comfortable here. Cut ok. Short hair. Not very challenging. Highlights were odd. Hard to describe but not really highlights. Stylist was working on another customer during my visit. I found that objectionable on a first visit. Maybe ok for an established client? I will not return. Very disappointed. read more

They did a very nice job on the cut, however, my hair looks exactly the same after the coloring. Meaning it looks like I need to get to the salon and do something with my hair! I feel like I spent a lot of money on a color only to have my hair look exactly the same. The staff was extremely nice and the place was very clean. The only thing I'm very disappointed with the coloring. I'm going to have to make an appointment to see my regular colorist to get my hair colored. Let me just state in all fairness, I do have difficult hair to color. I'm a natural redhead. Red hair is hard to get and hard to get rid of. I'm bumping the rating up since the salon owner contacted. Very ethical and truly care about their business. read more

I chose DeCola Salon because it got 5 stars and the reviews are correct. My stylist is awesome, she does a GREAT job with color and cut. The staff is friendly and the salon is always bright and tidy. read more

I tried this place for the first time and It was very disappointing. I went for Haircut, blow dry and Partial Highlights. I wanted a caramel highlights and Darlene was taking care of me. she did apply some color to my hair which made no difference at all. They scheduled an other appointment free of cost to re-apply hair color. I have to go again and this time they colored my hair red. when asked, they told that it's a close match to the color I've asked (which is "Caramel"). I literally spent 5 hr's there for nothing, and paid $160 to them. I've requested for refund which they were not willing to. "Waste of time and money" read more

Being newer to the area, I was concerned about finding a new stylist. After reading reviews, i tried DeCola My stylist, Kenya, did an excellent job cutting and styling my hair. She was professional, knowledgeable, and friendly. I'll be scheduling with Kenya again ! read more

never ever go here! i came in with some problematic hair which i specified in the notes on their website when i booked. yet when i come in and re explain what i wanted done i was given a rude "i don't have time for this". they gave me options on what i could do. i chose the bleach wash to even my hair. never did they specify it could possibly destroy my hair. i was in cosmetology school for a year and was shocked to see her mix the lightener with 30 volume developer as i was taught how damaging that is to pre-colored or damaged hair. i've always been told to use 10 in that situation. they didn't have seats to accommodate the people there so i awkwardly stood in the corner with the product in my head. my stylist left me there for 20 min....do not leave clients alone for that long with bleach on their hair. it itched and burned but i couldn't tell her because she was not present. she the told me she had no more time and had me pay 65$ then leave. i knew something was wrong so i had another hair stylist look at it and she was SHOCKED they left me leave in that condition. she was lightly touching or combing my hair and it was falling out in CHUNKS. she said the damage was up 6 inches on my hair. she said the damage would not be this bad if they used a 10 volume developer. she also said my scalp looked pink from the bleach touching it. i call back and tell them the condition of my hair and they said they didn't do refunds. so i paid 65$ for the bleach was to do almost nothing and my hair to be destroyed. they gave me a free trim that when i got home i realized was UNEVEN. they did not apologize once and instead made excuses that shifted the blame on me for what happened. the manager claimed my stylist said she warned me which never happened or i wouldn't be here. i felt the whole time as if i was being talked down to and it taken seriously, most likely due to my age. i'm 18 and look even younger than that but i still deserve respect. then they had the audacity to try to get me to BUY products before i left while i was in hysterics because they hair is horrendous. a girl sweeping came up to me while i was clearly having some sort of breakdown (i am on the spectrum so i do tend to have panic attacks over small things) and proceeded to tell me "it happens". some staff was very friendly but the first stylist i had i believe her name is lina was not friendly and seemed bothered by my presence. i am now on my way to urgent care because my scalp is now bright red and in pain from the bleach on it. read more

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Got my hair done by Miss Donna, she is so sweet and friendly which makes my long progress of getting a perm less uncomfortable. So happy that they open on Sunday . The salon is pretty too, makes me feel like a family hair salon but still look very professional. Love my new hair, thank you Miss Donna read more

Do not go to this hair salon! Ridiculously expensive and completely destroyed my hair. I am a former hairstylist and master colorist whom needed her hair done. I had called to schedule an appointment for a foiling, asking for a stylist with a good amount of experience. When I arrived they did not even have me in their system and no appointment scheduled. Another hairstylist was available so I nervously went with her. My hair was a chin length layered bob which I had been growing out. I asked for some highlights and lowlights and a trim since I was fairly happy with the length of my hair. After all of the foils were put into my hair, I started to worry since the stylist put me under heat to process for quite a while. I was shocked to see my hair after she shampooed, toned and "conditioned" it (for an up charge). I started with blonde hair but after the foiling it was super ashy like dark gray with a white band around my hairline. My hair is so over-processed that it looks and feels like cotton candy. She also cut at least 2 or 3 inches off giving me short interior layers and over texturized it so I can't do anything with it. It looks awful! I didn't quite know what to say at the end and didn't know how bad it actually was until the next day. It is continuing to break off so now I have one section of my front that is about an inch long. At the end she charged me $250 for a disgraceful service. After a few days of trying to style my hair, I decided to call the salon to speak with manager or owner. I was so upset with my hair being so DAMAGED and short that I decided to ask for a refund. I was told that the owner was busy that he would return my phone call which he never did. I posted this review in my frustration with the salon not even returning my call. My hair is ruined for as long as it takes to grow it back to what I walked in with which will for me be at least 8 months. The least the salon should have done was to reimburse me. Save your hair and do not go to this salon. read more

What can I say...DeCola has Marty Z! Since I came to this area two years I have to so many salons and was not pleased with anyone...then I met Marty at another salon and followed her to Decola....She is Awesome! Her talents just seem to come natural to her.....she can cut my hair just they way I like it....Color!....Oh yes! Perfect! I have seen her with her other clients and she is just the same way....Passionate and talented! Just do not book her up to much.....I need my appointment!! read more

Great experience!!!! Felt comfortable right away and love my new color and cut from Nicole!

DeCola salon is amazing! My hair was in such horrible shape, but Lou did an outstanding job cutting it and it looks so much better! I've had lots of compliments! Everyone here was so nice and definitely knows what their doing! If you need your hair done absolutely go here!! read more

This is my 2nd time here and I have to say I was disappointed. I had color left on my face that I'm still trying to remove, I asked for just a little trim and to much was cut. Plus it's on an angle, which isn't even how it was. I like Darlene, but this time I wasn't as happy as before. read more

Booked a Sunday styling appointment with Nikki before heading to a wedding in the area. Being from out of state, I was a bit hesitant to get my hair done so far from home but 1) appreciated they were open on Sunday and 2) they did an awesome job. Nikki was friendly and did a great job on my hair. I have thin hair that rarely holds a curl for a long time. Fast-forward to 10 hours AFTER my appointment - my curls were still in tact and bouncy - AND I didn't need to leave there were hairspray helmet head. Would highly recommend! read more

I waited about 25 mins past my scheduled appointment time to be taken back by the stylist. Haircut was just ok.