Do Not use this company. I had the same experience...the project was finished but within one season the deck finish started peeling. Richard came out to look..told me that they would fix everything and after more than a year of excuses stopped responding to calls. What a waste of thousands of dollars. read more

Richard did and excellent job cleaning and staining our older large deck and smaller new deck. He had stained them a few years ago after sanding and repairing (the large deck), so this time he only need to do a new coat on each. He first made sure all of the nails were pounded in. As a plus, he also power-washed and water-proofed our front (cement) steps! All done in two days! read more

Richard worked with us to stain 3 decks and paint our fence lines, back retaining wall and upper and lower deck rails. It was a job that took awhile to complete because we were faced with the challenge of the rainy weather and a few color mishaps on the part of the paint store. However, Richard stayed on top of it and went out of his way to deal with the store, exchange the paint several times and come back out to finish the job the way he intended. He paid attention to detail and really coached his team to meet his expectations. His team was friendly, professional and really considerate about being on the property. We faced one communication challenge early on, but Richard not only acknowledged it, we discussed it and he made sure that from that point forward, he was super communicative about scheduling and any changes whenever they came up. I really appreciated his taking responsibility and then making sure that he met my expectations going forward. The decks and fences look great and Richard made sure that even with the weather delays, he stayed on top of it and made sure it got completed. He definitely takes pride in his work and we were pleased with the end result! read more

Owner Richard did an excellent cleaning and re-staining job on our small clear redwood deck here in Martinez. He was timely with his on-site estimate, was more than competitive with his pricing, and met every time commitment. The deck looks brand new. We will definitely call Deck Doctors/ Richard in the future. read more

Deck Doctors came out and refinished our deck that was in desperate need of a refinishing, Richard and his crew did a great job. We are very pleased with the work that was done. Great job Deck Doctors! read more

Deck Doctors - Refinished Deck by Deck Doctors - Decks & Railing Near Me

First: I will say that the work that Richard did on our decks and other wood surfaces was great. It looks beautiful and feels like it will last. However, the two-star rating has everything to do with his customer service. While this was a 2-3 day project, it took a couple of WEEKS to complete due to Richard repeatedly not showing up when he said he would, and going dark on me for several days without any communication. It turned out he was experiencing a family emergency that needed tending to - that part is okay. However, instead of being upfront and contacting me to let me know what the situation was and that there would be a delay in the project, he just did not respond to any emails or phone calls for three days, while our deck was completely vulnerable to the elements and all our plants/pots were cluttering up the other yard space. Once I finally threatened to have the job completed elsewhere, he finally reached back out to me. However, even after that he did not show up to complete the project on time. The final day or so of work got dragged out to 2 or 3 because he didn't come when he said he would. Very frustrating to work with this contractor. Unfortunate - if customer service and prompt communication had been a higher priority, this would have been a five-star review! read more

Richard did excellent work on our deck, brickwork, doors and gazebo-top. All look like new. The work was both structural and visible. He was flexible to increase scope when needed to fix a bit of dry rot on the house. Deck Doctors is easy to deal with, clean and easy to communicate with. Recommended.. read more

Deck Doctors - Repaired Deck - Decks & Railing Near Me

Richard and Jason did a great job on my ancient falling-apart deck. They replaced the wood rot areas, did the sanding/power-washing and painting in a timely fashion. Our house was built in 1926, added onto in the 1940's and 90's etc. I had done some work on the deck since we moved in 20 years ago, but it was getting pretty rundown. They fixed it so now it will be fine for years to come. (they applied two coats of a four-times regular-thickness paint.) Richard even used his truck to help me transport some personal items that didn't fit in my Honda van. Deck Doctors worked fine for me! read more

Richard came out to do some measurements on June 16, 2016. Promised to have an estimate for me within a week. Never got a call or the estimate. So sad because he did do work for me 14 years ago and was great. It's now August 1, 2016. When I did chat with him, he said that he was doing chauffeur limousine work on the side. Maybe he's doing that full time. Oh well, already got other estimates and will commence with that work instead of Deck Doctors. read more

Owner Richard A. And his crew with Deck Doctors are very professional and did an amazing quality job with my siding project. They replaced all the siding panels that had dry rot down to matching up the paint to the little details of finding the right siding and metal strips for a house that was built in 1989. Looking at it you can't even tell where they replaced the siding. Job well done and I will defiantly use Deck Doctors for future projects! Jason Karg read more

Our deck was in bad need of repair. We called Richard at the Deck Doctors and were grateful we did. He was professional and his pricing was fair. Once we agreed on the scope of the project he started right away and worked daily until finished. His team was prompt, thoughtful and polite. Richard kept us updated regularly and worked collaboratively with us to solve issues that came up during the job so that we were happy with every aspect of planning and construction. We love our new deck and highly recommend the Deck Doctors. We plan to call them again if there is more deck work to be done on our property. read more

Do not use this company! Richard completed half the job then never came back and never returned my numerous calls. After several months the deck looked as if nothing had ever been done. I paid Richard in advance (BIG MISTAKE) I am also going to report this information to the better business bureau. This guy is a crook read more

Richard and the Deck Doctors team did a great job adding life back to my existing deck. After I grilled him with questions, based on my research, he had solid answers which made me trust him for the job. He put a great amount of effort towards completion of our large deck project and allowed us to break it into pieces to help with my budget for the project. read more

I had a deck that needed repairs due to a contractor I had previously doing remodeling. I called Richard at Deck Dr who immediately returned my call, came out and surveyed the deck and made recommendations for repair During the repair we also discovered some lose molding Richard located the deck supplier and made repairs accordingly He has kept me abreast of repairs and delivery of new deck parts. He is a professional, dependable and truly is concerned with my satisfaction Highly recommend him and his crew read more

What a poor choice. Richard tries really hard at being professional and courteous until he gets your business. After the contract is agreed upon.... This is when the true company falls short on professionalism, common courtesy and most of all The finished product. I was told I should accept a deck that looked "Great" To Richard.... I'm the customer and it's my deck that I have to look at everyday. It was a horrible outcome and if you have other options.... Use them...! DO NOT USE THIS COMPANY!! read more

Deck doctors did a thorough professional job on sealing our deck, fence and kiddie's playhouse. Richard and crew spent considerable time sanding (which included stripping a hard to remove varnish) and spraying. All the wood surfaces and repainted playhouse look like new and I'm confident we'll have a long lasting seal. During the process Richard was responsive and courteous. He turned up on time and was flexible and fair with price to some of our changing requirements. Will definitely be using Deck Doctors for future refreshes. read more

Richard is a detail-oriented professional who takes an enormous amount of pride in his work. It is very clear he treats your deck as if it was his own. Meticulous work. Impeccable results. He wants to see your deck "shine". He is overly communicative about scheduling & sequencing, he'll help you move furniture off (or do it all himself - but I insisted), provide color samples so you can choose the right finish and won't leave until you're happy. The level of service provided for my initial staining leaves me with no one else to call 2 or 3 years down the road for a re-finishing. I will not search for anyone else. read more

I have a very large Brazilian hardwood deck that was greyed out and uneven and several places. The deck was pressure washed, sanded, and leveled In several places require some additional work for repairs to the foundation of the deck. Richard was very timely and professional in all the work done. I would definitely recommend Richard and his crew and will plan to work with him again for my next wash and recoat. read more

Richard gave us a great bid, completed the work on time and did a great job. He and his crew were meticulous and very clean. They were very conscientious about our dogs and the house in general. read more

Like Debbie L and A.C. , he did a no show and didn't bother to call to let me know. Wouldn't be so bad but this was a rescheduled appt because at the last minute he called to say he couldn't make it for his first appt because his car was in the shop. I wasted 2 afternoons waiting for him - talking about common courtesy and good customer service. Seems more like a "Quack" then a "Doctor" . read more

Called set up an Appointment they no called no showed, I called 2 times and left 2 voicemails no answer and no returned phone call. Id trust previous comments on here of the same behavior. On to the next deck repair company. read more

Recently bought a home in Pleasant Hill and needed the front yard and backyard patio/ decks to be done. I was referred to Deck Doctor's by a co-worker of mine so I checked out some of their pictures on Deck Doctor's Instagram, and gave them a call. I called and left a voicemail for Richard and we followed up two days later when we scheduled a time for him to come by. My boyfriend and I had him take a look at both the front and back deck and patio. After that he gave me an estimate based on the work we wanted done & he was scheduled to start the following Monday. The job came out how we hoped it would and his workers kept their work area clean and made sure everything was out of the way by the time the day was over. The weather was not so good over the couple of weeks we had Deck Doctors scheduled to work, so the job took a little longer than we had hoped due to the rain, but when it was complete we were happy with the results.!! Definitely recommend Richard and his team. Thanks guys read more

Richard is a hard working, detail oriented business owner Takes great pride in his work. If you are considering deck work, I recommend you include Deck Doctors in your bid process . read more

We hired Richard to power wash, clean and re-stain our redwood deck. We were very pleased with his work; he's clean, careful and conscientious. We would definitely hire him again. read more

We hired Richard to rebuild our deck just about a year ago. We noticed the stain on the deck does not look right. Over the last 2 weeks I have emailed him through his website, his personal email and have left 2 messages on the phone for him to come look at the deck. He has not responded. I am changing my yelp review. He says he backs his work but obviously that is not true because he does not return calls. I do not recommend this business. read more

Quite remarkably, after using Deck Doctors to refinish my deck the first time, I had the same experience that many of the reviewers shared. Richard came out to look at a project that he said that he was interested in doing and then I never heard back from him. I just don't get it and very bad for business. read more

I was very concerned, given the multiple reviews about his unresponsiveness, and his inability to show up on time. I asked Richard about this in advance, and he owned up to it, and admitted that he was not perfect in his past. He said his life had changed, and he was in the process of correcting all of that. I liked that he took responsibility and gave him a chance on the job, even though his price was a bit more than the other quote I got. He came through, and did everything that he said he would do, and I am happy with his repair and staining of my decking. I would recommend him again. read more

We were so impressed with the professionalism,and customer services and the timely matter in which the job was completed. The deck turned out beautifully ! I would highly recommend them. We will be using them in future. read more

I recently needed to make repairs and refinish my two-tiered deck. The bottom section had several boards that we're breaking (dry rot) which made the deck unsafe. I obtained 4 bids, all seemed very professional. However Deck Doctors (Richard) was the most personable and seemed to really care about my project. I had used DD about 5 years ago for a refinishing and was pleased then also. Deck Doctors bid was very competitive. When additional dry rot was found once the lower tier was removed, Richard worked with me to make sure the additional repairs were appropriate and within my budget by giving me a couple different options and discussing the pros and cons of each. He also kept in touch with me via cell phone on project progress and any delays/issues. The entire project took about 6 days. I couldn't be happier with the outcome. My deck is now safe and good looking! I will be using Deck Doctors (Richard) again. read more

Richard and his crew were polite, conscientious and did a great job on my deck and brick. They were both power washed, cleaned, sealed (bricks) and refinished (30+ year old redwood deck). Richard also kept an eye out for dry rot and termites, saving me future problems. My deck and brick feel like new and I'm enjoying my yard again. I never had a problem getting in touch with Richard or getting a response to my calls. read more

Don't use! I had an appointment, he chose the date and time. I drove 3 hours to meet him. I have approx $30,000 worth of work for him. He never showed up and never called. Extremely unprofessional!! read more

Richard and his team did a good job rebuilding our deck and completed the work ahead of schedule.

After the "measurements" I never heard from them again. Business must be good because he did not return any of my 4 phone calls or my 3 texts asking where the quote was. It has totally messed up my other contractors who were responsible and got their bids to me in a timely fashion were held up waiting. Needless to say, I will not call this service again. read more

My experience with Richard was terrific! After consulting with and comparing to another company that specializes in refinishing decks, I knew that I would prefer the personal attention of Richard rather than a larger company. Even more, Richard was happy to meet the competitor's price and begin within a week or so. Our front deck had been neglected by the former homeowners for years, and I didn't think it could come out as well as it did - I was so pleasantly surprised! What's better is that he was professional, clean, and went above and beyond to make sure we were as satisfied as could be and completed the project within just a few days. When we had one slight confusion, he was more than willing to ensure that the experience was perfect for us, and I really appreciated that about his work with us. We are enjoying our deck every day, and each time I see it, I am happy to know it was in his care and that it was such a positive experience. I highly recommend Richard and his Deck Doctors business in the future! read more