I've been here a few times, and honestly, it's not worth the effort. I consider myself pretty…read moreaccepting of worn/used/shabby chic furniture, but this stuff is really just garbage. The furniture being offered here is just lot after lot of refuse that hotels and office buildings were going to throw away - so Overstock Outlet is going to sell whatever they can, and drag the rest across the street to the dump. Any upholstered furniture has to be riddled with bodily fluids, and the rest *look* like they belong in a cheap hotel - not your home. There are real used furniture stores that sell good pieces (Owings Mills, Timonium, Glen Burnie), go support them.

Used hotel and overstock furniture for cheap. Most items are not perfect but serviceable; great for…read morea bargain hunter. Stock changes often. Delivery isn't a great deal but then again, neither is dragging furniture up rowhouse stairs... Update, 11/2/11: we went back recently, and found more "soft stuff" -- bedsheets, towels, etc (in packages) and at pretty good prices. I also got a great deal on a computer monitor. However, be warned that it takes FOREVER to check out.

The place is huge . So much furniture and don't forget to look up. Chandeliers everywhere. And…read morefurniture with personality.

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

Seth Michael is the most professional, friendly and accommodating company with whom I have done…read morebusiness. Their outstanding customer service is second to none. When you contact them, they immediately respond - unlike so many other businesses these days. Beautiful furniture, with most competitive prices, and the best in customer service. I feel like I made new friends! Thanks so much for the outstanding customer service, Seth and Michael!

We bought a sofa bed from Seth Michael and had it shipped to Arizona. The customer experience at…read morethe purchase was perfect. Still, a good experience at the point of sale is pretty easy. What happens when there is a problem? We found out. We moved from one city to another in Arizona and discovered after the move that the sofa bed did not work as it had in our previous house. Truly, we didn't expect much in terms of help. We often experience customer service as a dying skill set wherever we turn. But, we were wrong to assume the worst!!! Michael and Seth took care of our issue so attentively and with so much follow-up that we were stunned by the level of care they exhibited. As a result, I would buy anything they sold. They have proven their level of integrity. We have established that they are good people. They also have a good product. The sofa bed worked like a dream for us. My septuagenarian arthritic hands could open the sofa into a bed and back easily. Comfy sleeping for guests, too!

This is such a gem of a store! Family owned, extremely helpful and very well curated. Vintage store…read morefinds with thrift store prices! They also deliver furniture and will keep an eye out for items you're trying to find and notify you if they get one in stock! End table, green chair and coffee table in photos are all from there.

Had an $2100 order bed and new mattress...my sales lady was excellent. During the order, I was…read moregiven the option to be contacted by the driver a hour upon arrival. In the past, I have been burned by other furniture companies with not scheduling my correct delivery date. So a hour would give me a chance to break down my bed because I wanted to make sure a bed and mattress was going to be delivered. Of course, I get a call from the driver telling me they are 10-20 mins away...I'm like what happen to my hour notice. He says I'm sorry miss however due to our schedule we are calling you now. It take 20 seconds to call someone. So I explained the option that was given to me by the store. He asks would you like to reschedule no I want the agreement given to me. No point of going back and forth! I tell him I will reschedule. When I purchased the furniture the sales lady took me to a back office to speak to the representative cashier. She was suppose to update my info. I had all my information updated because they had 3 different profiles for me (not sure how that happen). I even gave the rep my driver license to make sure my information was correct. Your all set ma'am everything is updated. So when I called the store to reschedule and of course my address states I live in an apartment(I live in a house). It was not updated! Ugh! At least this representative was nice and apologize and offered me a discount. No one could give me an answer on why Value City offers a time option for the driver to call but it did not happen. So I cancelled my order. The only reason I gave it three stars is because the sales lady and second rep was nice. Hopefully I will get a better experience when I relocate to North Carolina (fingers crossed).

I thought that things were too good to be true. My end recliner footrest became bent and distorted…read moreand bang and pop when opening or closing. My sales lady who i originally gave 5 stars advised me to buy the extra warranty incase the recliners fail after original warranty runs out. SCAM .. Stay away unless you have stick people living in your house you might be fine. No matter what you say they will deni your claim. Not one review of someone getting warranty service completed or even accepted. We need to file a class action lawsuit against both companies .

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

I have shopped at Sofas Etc for several years. The store has everything not just sofas! I have…read morepurchased several rooms of furniture as well as accessories from both of their locations. Buying process from beginning to end has been very easy. If there is an issue with items after delivery, they will work with you to fix it at your convenience. I highly recommend buying from either location.

Excellent selection and clean location. I had an excellent…read moreexperience with Michael Chilcote. He was professional, friendly, and highly knowledgeable. From start to finish he was patient and very helpful, taking the time to explain options clearly and answered all my questions. His informative approach made it easy to compare choices and feel confident in my decision. I appreciated his attentiveness and genuine interest in finding the best solution for me. He turned my stressful situation into a relaxing experience.

I was recommended by a friend and my sister. They had issues with their furniture. Boy do I regret…read moreit. I brought a sectional in Nov 2024 and now May 2025, I am still having issues with broken furniture. They send out techs with wrong parts. They also don't give a set time for delivery until the day before. I work full time and can only do Saturdays as I will NOT take a full day off just for furniture. If you can avoid this place, please do so!

Fantastic customer service, Patricia took her time with us to ensure that we found exactly what we…read morewanted and that we were happy with our purchase. Highly recommend Patricia, she will work to make sure you find just what you're looking for.

am sharing my experience as a customer who is still waiting for a portion of my order to be…read moredelivered. About 1 year and 6 months ago, I purchased a bedroom set from Regency Furniture, including a bed, mattress, drawer chest, and dresser. I received all items except the dresser, even though the dresser and the delivery/assembly fees were paid in full at the time of purchase. Shortly after my purchase, the store where the order was placed closed. Since then, I have visited several nearby Regency Furniture locations with my receipt to ask for help. Each time, staff were courteous and tried to look up the order in their system. They informed me that the dresser would be ordered or made available, but I did not receive any follow-up communication or delivery. At this point, more than 18 months have passed, and the dresser has still not been delivered. I am writing this review to share my experience and to request that the company help resolve this long-pending issue by either providing the dresser or advising me on the appropriate next steps. I hope this situation can be resolved soon.

I have been a customer since they opened. Unique furniture not to be found elsewhere,more then fair…read morepricing & if ever an issue, which is seldom, they listen and bend over backwards to right the ship. Stephen l. Miles

Thank you, thank you to these great business owners. We purchased a coffee table from here a few…read moreweeks ago and they were wonderfully personable and very helpful throughout the experience. We did not have a vehicle that could move the table, but since we lived in the neighborhood right around the corner they were willing to load it into the van and drop it at our apartment when they closed up at the end of the night. Truly awesome and did not make us feel like it was a hassle at all. We will look forward to shopping there again. They seem to run sales on their items regularly and the stock on the floor turns over weekly in sections. They have lots of big items, but also tons of smaller and/or cheaper novelty and fine art items and gifts.

Patuxent Nursery has a great selection of plants, landscaping items, and mulch, soil, etc., all…read morevery well grown, and from seedling stock, to trees requiring professional installation. And if you don't want to do it yourself, they have Compleat Landscaping to do it for you. The quality is such, many local land and hard scapers use them

Really nice place for plant shopping, gardening and outdoor landscaping. They have everything and…read morethe prices are reasonable. The staff is very helpful if you ask them questions and advice. They also have a food truck outside who has a good selection of Hispanic food and drinks