I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

I entered looking for a book case, which i found, amidst all the treasures of Baltimore. I almost…read morepurchased outdoor furniture (it was December), a church adornment taller than my roof, some medical supply equipment, and a desk. None of which i need. Relax, I only bought the bookcase, but it could have been trouble... Definitely going back when it's warmer! Bring a coat and coffee! Bathroom is inside!

Wonderful place! You walk in and the place feels endless…read more Lots and lots of lovely furniture and home decor! The people there are very helpful. Many nice pieces, many great furniture sets and even some discounted items that are very nice as well. The place is much bigger than it looks from the outside. It's roughly a block long and a block wide. I found some really great pieces there. It's over the Key Bridge in Edgemere, MD in an unassuming location, but WOW totally worth the drive. I found an amazing wooden bench with iron legs, very "waterfront" looking. Highly recommend

My shopping experience there was wonderful! I found beautiful furniture at a great price…read more However, I got what I paid for. Within a year, everything I purchased from them had fallen apart. I am gentle on my furniture. I have no pets or children. The furniture does not hold up. I spent 4,000 and have nothing. I now need to go out and purchase new furniture, so in the long run, shopping there cost me a lot of money. It turned out to be a heartbreaking experience.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

Fantastic customer service, Patricia took her time with us to ensure that we found exactly what we…read morewanted and that we were happy with our purchase. Highly recommend Patricia, she will work to make sure you find just what you're looking for.

am sharing my experience as a customer who is still waiting for a portion of my order to be…read moredelivered. About 1 year and 6 months ago, I purchased a bedroom set from Regency Furniture, including a bed, mattress, drawer chest, and dresser. I received all items except the dresser, even though the dresser and the delivery/assembly fees were paid in full at the time of purchase. Shortly after my purchase, the store where the order was placed closed. Since then, I have visited several nearby Regency Furniture locations with my receipt to ask for help. Each time, staff were courteous and tried to look up the order in their system. They informed me that the dresser would be ordered or made available, but I did not receive any follow-up communication or delivery. At this point, more than 18 months have passed, and the dresser has still not been delivered. I am writing this review to share my experience and to request that the company help resolve this long-pending issue by either providing the dresser or advising me on the appropriate next steps. I hope this situation can be resolved soon.

We bought a $2500 couch from the store in Bel Air and it was a great experience, but the showroom…read moreis a smaller one so we decided to visit the Rosedale location. We were greeted at the door by Teressa, who asked our names and then couldn't keep straight Eric Tina and the James sofa we bought. She apologized for not shaking my hand because she was sick. Then she proceeded to follow us like a puppy, talking to us and breathing on us and "that's a comfy chair right?" before I could even find the buttons. I felt like I was being nagged by my mom. This is not a conducive environment to make a happy shopper. You give people a chance to look around and maybe find something they like. You don't corner them the first time their ass hits a chair. La-z boy sells itself. I didn't need the hard sell Teressa. We walked out angry. Sadly that store is the largest area showroom. Now we're going to drive around to the other stores because that is preferable to intrusive sales tactics. Wish I could give you less than one star, and I hope you work on commissions

Had the pleasure to shop here for a new couch and recliner. Caroline was very knowledgeable and…read morehelpful. There is lots of super comfortable furniture in this store, so it was hard to pick. I ended up making my purchase here after taking advantage of their price matching policy and saving over $500. They match other retailers (online included) on the same piece of furniture. I am very happy and would return.

I have been a customer since they opened. Unique furniture not to be found elsewhere,more then fair…read morepricing & if ever an issue, which is seldom, they listen and bend over backwards to right the ship. Stephen l. Miles

Thank you, thank you to these great business owners. We purchased a coffee table from here a few…read moreweeks ago and they were wonderfully personable and very helpful throughout the experience. We did not have a vehicle that could move the table, but since we lived in the neighborhood right around the corner they were willing to load it into the van and drop it at our apartment when they closed up at the end of the night. Truly awesome and did not make us feel like it was a hassle at all. We will look forward to shopping there again. They seem to run sales on their items regularly and the stock on the floor turns over weekly in sections. They have lots of big items, but also tons of smaller and/or cheaper novelty and fine art items and gifts.

This place was amazing! We looked everywhere in the area to help our son furnish his apartment at…read moreHopkins. Hands down, this place was the best experience. We bought everything we needed in an hour for his apartment at great prices. Furthermore,Feras went above and beyond to get our selections delivered the same day. I just wish we hadn't wasted time elsewhere. (Avoid Second Chances. We started there, purchased everything there, and it went very downhill. The regular staff are great, but managers Michelle and Carla are running a shady scam.)

From the owner: Discover the latest styles of furniture and a wide variety of mattress selections at Ashley. We are…read morecommitted to combining the latest trends with innovative technology to offer you the very best in design. With unmatched prices and exceptional quality, Ashley is your ultimate destination for creating a comfortable and stylish living space. Choose from our diverse range of options to find the perfect furniture and mattress selections that suit your style and needs.

Seth Michael is the most professional, friendly and accommodating company with whom I have done…read morebusiness. Their outstanding customer service is second to none. When you contact them, they immediately respond - unlike so many other businesses these days. Beautiful furniture, with most competitive prices, and the best in customer service. I feel like I made new friends! Thanks so much for the outstanding customer service, Seth and Michael!

We bought a sofa bed from Seth Michael and had it shipped to Arizona. The customer experience at…read morethe purchase was perfect. Still, a good experience at the point of sale is pretty easy. What happens when there is a problem? We found out. We moved from one city to another in Arizona and discovered after the move that the sofa bed did not work as it had in our previous house. Truly, we didn't expect much in terms of help. We often experience customer service as a dying skill set wherever we turn. But, we were wrong to assume the worst!!! Michael and Seth took care of our issue so attentively and with so much follow-up that we were stunned by the level of care they exhibited. As a result, I would buy anything they sold. They have proven their level of integrity. We have established that they are good people. They also have a good product. The sofa bed worked like a dream for us. My septuagenarian arthritic hands could open the sofa into a bed and back easily. Comfy sleeping for guests, too!

This is such a gem of a store! Family owned, extremely helpful and very well curated. Vintage store…read morefinds with thrift store prices! They also deliver furniture and will keep an eye out for items you're trying to find and notify you if they get one in stock! End table, green chair and coffee table in photos are all from there.

Excellent selection and clean location. I had an excellent…read moreexperience with Michael Chilcote. He was professional, friendly, and highly knowledgeable. From start to finish he was patient and very helpful, taking the time to explain options clearly and answered all my questions. His informative approach made it easy to compare choices and feel confident in my decision. I appreciated his attentiveness and genuine interest in finding the best solution for me. He turned my stressful situation into a relaxing experience.

I was recommended by a friend and my sister. They had issues with their furniture. Boy do I regret…read moreit. I brought a sectional in Nov 2024 and now May 2025, I am still having issues with broken furniture. They send out techs with wrong parts. They also don't give a set time for delivery until the day before. I work full time and can only do Saturdays as I will NOT take a full day off just for furniture. If you can avoid this place, please do so!