My parents were stuck 50 miles from home after their car wouldn't start. After calling both AAA and…read moreState Farm they waited 2.5 hours for a tow truck that would tow both them and their car home. My dad got fed up with waiting and getting the run around so he did a general search for tow companies near by and came across Hines. Not only did they answer quickly, they had driver Gerald to my parents location in 8 minutes from the call. Gerald was polite and got my parents home safely. He even dropped the car off at a auto shop in their town so they wouldn't have to try to get it to the shop the next day. I would recommend Hines Towing in a minute!

Top Notch Service! I am moving out of state and had to tow my car in for scrap, my driver knew all…read morethe ins and outs of the local scrap yard! He also was crucial in towing the car in, as one side of the car had no tie rods. The rate was also cheaper than what another guy had quoted me and well worth it!

Today was a crazy day to be out in this weather (snow / ice ) I called several tow companies and…read morethey were unable to provide an estimate of time to arrive or quoted be a price that was just unreal. Spoke to American Towing and throughout this mess of a day he quoted me a reasonable price and a reasonable time. This guy was friendly and even cracked a joke at my 2020 BMW X5 M... that didn't do to well going up a hill in ice / snow mixed. Well he quickly towed me out without any issues. I definitely appreciated his kind services in my need of help!!!! I will definitely called American Towing out of Youngsville, NC for any local towing needs!

Completely unprofessional. Wrote A$$holes on the paperwork when dropping off a vehicle.read more

From the time I started hydroplaning to the abrupt stop my car made; I literally did not realize…read morethat Elliott's towing and recovery would be my saving grace. They arrived promptly, and swiftly. even guided me away from my car. It's like having that trusted figure around you in such a frail moment.. When you have a car sometimes people don't understand that it really is your baby. Not only did they stay in complete communication with me, but they provided after hours service for me to collect my belongings since I live so far away. The professionalism and respect that came from every member of the staff. I will always recommend them in a time of need.

Brought my car in for a new A/C compressor. I usually take my vehicle(s) to Ernie Lee in NE…read moreRaleigh, but he and his staff were super backed up and I was waiting weeks for an opening. EL and his guys always do a great job, so I wasn't thrilled to have to get out of my comfort zone and find a new place. But with the summer heat in North Carolina, about the last thing you want not working in your vehicle is the air conditioning. I read the glowing reviews of Choice Auto Care on Yelp, and elsewhere, and decided to give them a shot. I am glad I did. Don was quick to get me in, and then out, and the job was done right - and VERY timely. He reminded me of my long-time mechanic from when I lived in South Florida. In fact, the two could almost be twins. It's a little further in distance than I usually go - in fact, I can walk to my 'regular' guy - but I highly suggest Don and the staff at CAC. It is never enjoyable having to get certain repairs done, but if you are going to spend hundreds of dollars for a fix, it's nice to know places exist that will do the job right, and not screw you over trying to upsell and still give great customer service. If you're in the North Raleigh area, definitely give them a call!

I was from out of town and needed a quick repair, these people are very knowledgeable and honest…read morefolks not just after just your dollar.

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

We have had several repairs on several of our vehicles and we have been pleased with the level of…read moreservice provided. I do no mind waiting for a vehicle as they have a waiting area were I can bring my laptop and do work. The crew is friendly and flexible in scheduling.

Pro tire on Capital Boulevard you should be ashamed of yourself I came in from 9 AM. I didn't leave…read moreuntil 11 and I only left cause I asked him what's going on. You are allowing multiple people to walk in front of me and they just came in. They have no appointments just allowing them to get service first the person behind the counter said you're getting the oil change for free so basically his excuse is since my oil change is free. I deserve the weight. Racism absolutely playing apart in this. The people that came in with no appointments were white. I'm black. they ask the people that were of color to come back in 3 to 4 hours while I was there waiting, but everyone else will have a different color got served right away then the gentleman behind the counter told me not to come back and I said why because I'm expressing my feelings, I'm noticing that you allow people to get service and I've been here for hours. Very rude. Very disrespectful. Don't waste your money. Don't waste your time. then this clown kept staring at me like I'm supposed to look away or be scared or something . very unprofessional the person I'm referring to is fat and has a ball head a little bit of hair on the side I think you know who I'm talking about . Isn't that right fat boy. If I can give a negative star I would but that's not an option they did have one employee that kept it together, but that that NIA was a bitch i'm pretty certain he has a vagina.

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.