Wow--what a service!…read more Being stuck in the central parking lot at RDU with a broken-down car is bad enough. After waiting more than three hours for AAA, only to be told it would be another two-plus hours before a tow truck could arrive, I decided to call Kimball Towing instead--and that turned out to be a very smart decision. David arrived from across the county well within 30 minutes and literally went the extra mile to get my car safely to the dealership. He was friendly, professional, easy to work with, and documented every step of the process with photos. For anyone in the Raleigh/RDU area who needs a reliable towing service, I highly recommend Kimball Towing. Excellent service from start to finish!

VERY impressed with the professionalism and courtesy that this company provides! Car broke down in…read moreRaleigh, North Carolina on a Saturday Labor Day weekend and needed to be towed to Ohio. Car was back in Ohio on Sunday Labor Day weekend! Communication, efficiency, and friendliness were top notch! Thanks, Robbie!

Great experience- very chill staff, easy going- and gives you tools to use if needed (Screwdriver…read morefor plates for example) Puts lots of trust in customers so it's equally deserved. Doesn't spam you with messages or updates like others. Plus they have personal pets at the shop such as dogs which is a plus if you're an animal lover. Overall great service- makes you feel positive even if you're at your lowest dealing with a loss of a car. They do everything they can for you without a hiccup so to say- wonderful company. Only downside- I never received a call regarding my vehicle, the process, etc. when it was taken by my insurance company. Would like that "peace of mind" if plausible... I get they can't control everything- but even a little phone call would be nice to update me on my vehicles stance? Like who took my precious car and whatnot? And it's not only on them- I also didn't receive any information from insurance themselves. So take what you want- but otherwise a great company given what you have received on the roadway and the aftermath. Would definitely recommend this company....only complaint is the lack of communication. I didn't even know if my car was towed out of the lot unless I called on my own time... very weird. No one updated me- very weird. Not a call- text- Etc. Would at least like a heads up so to say- or more information regarding a vehicle on your property that's being taken care of. Very peculiar..... but it is what it is. A worthwhile company to look into- but if you want response and action? Do it yourself... no one and I mean NO ONE has called me from their number regarding my vehicle? Very random. They're super friendly but something is off. Either way- it's a great company, but does NOTHING to reach out to you. Sad shit- all I have to say.

The operator, who I believe to be the owner was rude and displayed a lower than average IQ…read morethroughout my 1 experience with Dean's Towing. While trying to problem solve and put a clear plan in place he failed in every single category from respect to clear communication. To the point, when I tried to ask him for specifics, his reply was "I have a million dollars, you don't." He then continued to tell me he did not care for the questions I had and I eventually had to coach him through the process of clear communication. His employee on the other hand was very respectfup and helpful. And was clearly embarrassed to be associated with his "leader". All in all my opinion rests that they have the equipment and employees but are seriously lacking respectful intelligent leadership.

David did a great job finding a carrier for me at the best price possible, making sure the carrier…read morewas insured and lining everything up as well as communicating with myself and the carrier to make sure the process went as smooth as possible.

We had a car shipped from North Carolina to Texas. David was professional and responsive throughout…read morethe process. When the driver from the carrier was not returning our class, David was able to get through to the carrier and give us updates. He always quick to respond to emails. I'd definitely work with him again.

Everyone was professional and very helpful. The cars are amazing to drive! An experience to…read moreremember.

The service manager (Jarred Nugent) and the general manager (Henry Noel) need intensive training on…read morewhat customer service is, integrity, and how to deal with customers. The service dept is horrible. I only went there because I bought the car from Flow Honda in WS and I live in the Raleigh area. All the times I have been there I have had an appt for an oil/filter change. At one appt it was 2.5 hours for an oil/filter change; utterly ridiculous. With the modern tools they have that should take 45 minutes at most. I have never seen such dancing around issues and taking a position that they are right when evidence shows clearly they are wrong. The general manager said they found an alignment issue on my car when they didn't even mention it and it isn't on the service ticket. I was the one that pointed it out. They recommended just to get new tires, which of course would not have fixed the issue. I have a video that shows their recommendation on this. And don't expect them to return any calls or voice mails. Long story short, take your car anywhere else but here. I have had good experiences with Flow Honda in Winston-Salem, but Flow Mini in Raleigh is horrible.

Got a flat tire on I-40W, and was stranded by the median for almost two hours. Called multiple…read moreother towing companies, and was given an average wait time of 1-2 hours. Finally called Big Joker, and they said they'd be there in about 20-30 minutes, and they were! They were super quick, efficient, and friendly! I am so thankful they were able to help us in such a short amount of time! If I could give a higher rating than 5 stars I absolutely would! Thank you so much, Big Joker!!!!

The most traumatizing experience I've ever had…read more After my accident, my brand-new 2024 car was towed here by the shop owner, who told me he worked with Progressive Insurance. About a week later, I learned that my car had been taken apart without my authorization. He stated this was how the insurance would want to see it. When I called my insurance company, they told me no work should be done until their adjuster inspected. I relayed that to the shop, and the mechanic acknowledged it. The next day, he sent me a photo showing the car reassembled and said it was "all done." At that point, there was no mention of fees or issues. Two weeks later, after escalating my insurance claim, I reached back out. That's when I was told my car had been "repoed" and that I should contact my bank -- even though I was not behind on payments and had never missed one. When I checked with my bank, I discovered: * I was being charged over $3,500 in "storage fees" for just 18 days. * A mechanic's lien with intent to sell had been filed against my car after only 10 days -- something I was never notified about. * Nearly $1,000 in additional towing charges were added when the vehicle was moved to a repo yard. At no point did the shop ever contact me about fees, present me with an invoice, or give me the chance to move my car. This created unnecessary stress for me, my insurance company, the DMV and my bank while we sorted through it. This was one of the most difficult experiences I've ever gone through. Still, I believe there are blessings in everything. Based on my experience, I would strongly caution anyone against taking their vehicle here.

I drive a 2001 Lexus RX300 with 145k miles on it…read more I first went in there to check out my serpentine belts because they had started to squeal (and oil change). They saw I had a light out also, so I authorized that repair as well. I called first because it was a Friday and really urgent because I had to drive 350 miles later that afternoon and didn't want to risk the serpentine belts snapping on the road. A young woman answered the phone and told me to bring it on in, they'll take care of it. I dropped it off at 11am. At noon, she had a full quote for me for all the services after the mechanics checked out my SUV. Both serpentine belts needed replaced, a brake light was out, and my oil change. I'm expecting a pretty serious repair bill... but she quoted me under $150, including tax. I picked up my SUV by 1pm. Phenomenal service. Quick, inexpensive, and FULL service shop. You need it done, they do it. Since I had such a great experience with them the first time, I knew where I was taking my SUV for the next time it needed service. I requested an appointment a few days in advance on their website, received a confirmation about an hour later. I need an oil change again, and my brakes checked out. After I made the appointment for brakes and oil change though, I saw they offer 30k/60k/90k routine maintenance packages. My poor 145k mile SUV really needs that - check spark plugs, all that good stuff. So I emailed Perry Reynolds (the owner, I guess - he confirmed my appointment via email) and explained that my SUV needs it's regular scheduled maintenance done (or at least looked at) and asked what they do for a high-mileage vehicle like mine. He replied back pretty quickly, very personal answer - not a generic response. I could really tell he knew a lot of about cars, and seemed very genuine about taking care of his customer's needs. After the email, the same young lady called me to confirm my appointment, let me know that Perry had replied back to me, but just wanted to get some more details and answer any questions about the services. Fantastic customer service, which is really important to me, because as a female, I worry about getting taken advantage of when dealing with mechanic shops. I know a little bit about cars (well, I know about MY car), but there's still that air of caution when I deal with mechanics. Having another female presence really put me at ease and made me more comfortable dealing with them. Overall, I wouldn't take my vehicle to another shop unless Performance Car Care Center was closed or out of business (and I hope that never happens). I recommend them to my neighbors all the time, especially my single female neighbors. The personal attention to every customer and every car is great, the price is super affordable, and the quality is unbeatable. I don't cringe in fear when my vehicle needs maintenance or repairs because I know Performance Car Care Center will take care of me.

!!!!!!!!!!! I took my dad's 2011 Ford F-150 to Performance…read moreCare Car in Knightdale for a diagnostic. After keeping the truck for several days, they told us the engine was blown, had no compression, and needed to be replaced for over $9,000. That diagnosis was completely wrong. We took the truck to another mechanic for a second opinion and were told the issue was too much fuel at the spark plugs and that it only needed a basic tune-up. No blown engine. No compression loss. No $9,000 repair. Either this shop is incapable of properly diagnosing vehicles, or they were willing to recommend an unnecessary engine replacement. Either way, this is unacceptable. If we hadn't gotten a second opinion, we could have been talked into wasting thousands of dollars. Do not rely on this shop for major diagnostics without verifying elsewhere.

Jim, James and Zack are the upmost of professionals in their craft. I have had work needed on my…read more2004 Chevy and the results on this old truck each time have been amazing. Their attention to detail for a diagnosis is the best. All while caring enough to keep their cost to me in mind. Being on a disabled person's budget, that is key for me. Professional service done by highly trained automotive mechanics is all they offer in my opinion. If your looking top tier service on your automobile with out being strong armed at the cash register,  Byrds Auto is the place for you.  You won't regret it.

I took my car in for them to locate a fuel leak. After having it for a week and a half they finally…read morefound the time to look at it. They said that they couldn't find a leak, yet it lost almost a quarter tank of gas sitting there. They recommended replacing the fuel pump that was replaced 2 months ago. I picked it up and paid the $50 diagnostic fee. After I got home we realized that the foam gasket was not put back and they stripped one of the screws that hold the cover on. It now does not seal. Now the inside smells even more. I won't go back.

I have been a customer of this shop since 2018 and, until recently, had no disputes or unresolved…read moreissues with their work. Background: 2016 Ram 2500, 6.7L Cummins diesel. Daily driver only -- no towing, no off-road use. Transmission Build: M3960 / MF S1 BM 3960, installed November 2021. November 2024 -- Transmission failure at 62,500 miles on that build. Repair cost: $12,000+. Upon pickup, the front bumper was found to be improperly secured and required a return visit to correct. December 2024 -- Vehicle returned after a transmission "Refresh" ($8,088). Within 2 miles of leaving the shop, the transmission was not shifting correctly. The truck was returned immediately. January 2025 -- Vehicle returned to me in drivable condition. This is the in-service date for the refreshed transmission. January 2026 -- Exactly 12 months from the in-service date, the transmission again stopped shifting properly under identical usage conditions. The shop declined to repair the unit under any warranty or goodwill provision. For context, two prior issues were resolved without escalation: -- A passenger side mirror was damaged during a replacement service. The parts supplier where I purchased the mirrors honored their warranty and I completed the reinstallation myself. -- A TPMS sensor was improperly installed with a new set of 4 tires purchase. Discount Tire diagnosed and corrected the issue at my expense. I did not raise either of those issues with the shop at the time. Given my history as a customer since 2018 and the total financial investment involved, you would think this place would be responsive. Avoid this place, integrity does exist here.

First visit- Took my Jag in for brakes and rotors. I was so impressed with their service overall…read more As a woman, I can say that taking your vehicle in to an auto repair shop by yourself in general is like walking into another world. It's intimidating and immediately your stress levels go crazy. This is not my area of expertise but CDT Automotive changes all of that with how they treat you and communicate with you. They truly are the masters at giving great customer service. Details: They have a modern and super clean shop with a waiting area that is comfortable and CLEAN with a TV and good magazines. I was given a tour of the garage area and it's immaculate. All of the staff are super friendly and knowledgeable. I had my brakes and rotors replaced and while I waited in the lobby was given all of the details, delivering on expectations from the start. I knew about how long it would take, next steps along the way, cost breakdown and AJ, the service manager, made me feel catered to. He even had lunch brought in while I waited. Above and beyond expectations on customer service. They wash your vehicle and place a snack and bottle of water with a coupon in your vehicle upon leaving. Amazing! Second visit: Had them complete my vehicle's routine maintenance and again, Bobby, AJ and staff were all there to greet me and again, exceeded my expectations. Due to the work I needed done I was going to be there for an extended amount of time. AJ hooked me up with a driver to drop me off and pick me up for lunch. Both of the guys driving me to and from were friendly and they both talked about how much they love working there. The entire vibe of the place is that the people there love the work they do and working there and it delivers in how they treat their customers. Compared to taking my vehicle to the dealership, cost is much better and overall customer service just beats anyone out there. They do great work, they meet and exceed expectations and ladies you can actually RELAX knowing you are in good hands, won't get talked down to, your questions will get answered honestly and with CARE. They work on both foreign and domestic vehicles. They have won me over and I wont take my vehicle anywhere else if I can help it.