Quality work done quickly, a bit of a drive to drop off a vehicle but worth it. VU does a great job…read moreon matching paint. Hand you back a great looking vehicle.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Eagle collision deserves 10 stars all around! So happy to have found this place!…read moreAmazing and professional customer service! The autobody team did such a great job fixing my truck that it came back looking brand new! It was such a big job yet they were able to fix it promptly! Even changed out my battery at no extra charge. Thank you so much Eagle collision, appreciate all your hard work!

Compared to other body shops I have been to, Eagle was number one in customer service,…read morecommunication and workmanship! I highly recommend them!

Most trustworthy shop I've encountered. The owner was the one that helped me with my appointment…read more I'm not sure if that's normal or not. However, the visit was easy, fast, and impressed me from beginning to end. They are upfront about everything. They are also tucked in a hard to find spot. I called lost and they helped me get there.

I just want to say, if you are looking for a professional and friendly auto repair company, look no…read morefurther. Their assessment and pricing was right on point and I never felt like I was being hassled. Communication was amazing as well. Brit and Mellissa kept me up to speed on the repairs every step of the way. Also, I have to ship my vehicle soon, so they were sensitive to the timeliness of this repair as well. The final product was amazing. Mahalo to Brit and Mellissa

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Somebody hit my wife's car and didn't have the guts to own up to it. Luckily, we found Colors on…read moreParade to repair the major scrapes. Cary and crew came within a few days to do the repair and painting. Within 2 hours, they completed their work. Would definitely recommend! Mahalo Cary!

Excellent work, very impressed with workmanship, the quality of work was exceptional and price is…read morefair

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

I just got my 2nd car painted at Maaco in Pearl City. Maaco did a fantastic paint job!!! Maaco…read moremust have a great auto spray painter working for them now. In my area, the auto painters were quoting me $15,000+ or more!!! I got my Maaco paint job for under $2,500 and it was done in about 6 days. Go to Maaco for your auto paint job!! Forget about the other auto paint shops!! They are a ripoff and don't do a better professional job than Maaco in Pearl City!!! Go Maaco!!!

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

We went in for an estimate for our car bumper as it got damaged and the staff was amazing and quick…read moreto help us and give us an estimate super fast! Will definitely be back for other car issues!

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

I will never take my car ANYWHERE ELSE EVER. Roy and his…read morecrew are amazing It may take time to get your car in, but sometimes you have to wait for the best!!

These guys stole my tire changing kit and said they didn't touch it even though they are the only…read moreones who had worked on my car! And somehow my radio doesn't work all of sudden after they worked on my car? And then denies and wants to charge me to troubleshoot it? Gtfoh...

This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.