I wanted to write a note of thanks to the staff here, especially Conlin (think I'm spelling her name right). We were here last Saturday shopping, but not for the happy occasion people are normally there for - my grandmother passed away so we needed a dress for her to wear for her funeral. Though we probably were a bit all over the place in what we were saying we wanted, Conlin did a great job of sifting through it, taking in the info from us and the pictures we showed of my mom-mom to give an idea of what we wanted. She pulled an option that was beautiful and we felt my grandmother would've liked/chosen herself. Conlin also helped us in finding some matching jewelry that complimented the dress. The cost of everything was actually pretty good and affordable in my opinion, considering it was a formal dress and jewelry. There was BOGO for the jewelry and, again, the dress itself was very reasonable. It has been a difficult time and that day was a very hard one, but I appreciate the care and understanding that was given to us. Thank you Conlin read more

I am writing to express my deep disappointment regarding my recent experience with your store and to provide an update on my previous positive review. While Tyson was wonderful during my initial dress fitting, my subsequent experiences have been extremely distressing. On April 17, 2026, I drove two hours to pick up my wedding dress. Upon arrival, I was not greeted and waited for 30 minutes. After someone finally took my name, another 15 minutes passed before I had to seek out a manager myself. She admitted she had forgotten about me and the purpose of my visit, despite my having just explained I was there for my dress. This made me feel completely overlooked during what should have been a happy milestone. I did not write a negative review because the manager was so kind. Furthermore, I still have not received my veil. Although I paid for shipping, I discovered it was not initially sent. After calling to follow up, I was not given tracking information. Even when they stated they will email me. When I called today she gave me the tracking number and upon review it stated it was delivered on April 28, 2026, but it never arrived at my address. Previous communication regarding this tracking information was also handled poorly. Given the significant investment I have made at your store, I expected a much higher level of service. I also have my dress alterations scheduled in August and I do not want to even deal with this company/location. I am not sure how to move forward with this situation. Since this is suppose to be a happy experience to get my dress and veil for my wedding. I am more stressed now because of all this. read more

Ashley helped me and I'm SOOOOO thankful for her good eye and assistance!! Choosing the styles I liked was a bit harder but I found the right one on my second try! And I liked seeing everything and trying more styles before choosing mine. And the dress was so worth it!! It's truly my ideal dress and for such a great price! read more

David's Bridal - Bridal Near Me - Newark, Delaware

Conlin was absolutely incredible!!! I went to 3 other dress places before coming here and I was very discouraged that I was going to find a dress! But Conlin helped make this process so sweet from the second I stepped into the place! She genuinely listened to me and my concerns and preferences !! She truly was a blessing and made this whole process so incredible!! read more

David's Bridal - Conlin worked hard to communicate to the alterations team my visions - Bridal Near Me - Newark, Delaware

So I definitely wanted to review this David's bridal because I have a mixed bag to share. My dress ended up being beautiful and in the end that was the most important thing. But the journey to get there was a little rough. I found my dress in January 2025. When I found my dress, I was told it had to be ordered. I believe the dress came in March. And something in my gut told me to go try it on when I went to pick up the dress. So thankfully, I took it in the dressing room, examined it and tried it on. It was in awful shape. It was used had pics through the tulle and dirty. When the manager got involved, she offered to order another dress never looking for the current dresses that were there. Thankfully, I found (not the manager) my dress brand new two sizes too big. The manager offered to take care of alterations on the top of the dress and quoted me $100 to do the bottom of the dress. My stepmother had graciously offered to do alterations on the bottom of the dress, but because Davis had messed up the original order giving me a used dress I decided to go ahead and let them do everything after finding my exact dress on the , and being quoted such a reasonable price to alter the bottom. So I followed their "eight week before your Date" rule and returned at that time to have my dress pinned for alterations. The pinning took about an hour, and the young girl took about 15 minutes to push all the buttons in the register to figure out my total. Again, let me refer back to the manager quoting me $100 to alter the bottom of the dress, and the rest of the alterations were on David's bridal due to their previous mistake. So after all this nonsense, my total comes to $445. So the manager comes back up (same manager by the way) insisting she would've never quoted me that price on a four layer dress. Mind you this is just the cost of altering the bottom of the dress, not including the top which they are responsible for. So now I'm livid. And feeling very stuck because they have to take care of the top of my dress and it's foolish for me to have to take the dress somewhere else to get the bottom done. I expressed to her my concern and all of a sudden now "let me see what I can do". So now magically the cost is $240. And I'm running out of time. My wedding was scheduled for June 14th. Thankfully the alterations department is a much better department to work with. They did a beautiful job with my dress. Very happy with the outcome!!! read more

David's Bridal - Wedding dress - Bridal Near Me - Newark, Delaware

I'd just like to start off by thanking Kim!! I came in today alone, nervous and this was my first time looking at dresses and she was so helpful and had so much great information to share! I am soooo grateful she helped me. When I first came in I wandered around and she was putting dresses away and asked if I needed anything and I asked her several questions and she offered to help me try some dresses on. Her energy calmed me and I look forward to coming back to try on more dresses with her guidance and advice. Thank you Kim :) read more

The service was great! Especially the alterations dept. Saada is the best! The salespeople are good- they listen. The selection is pretty good- I got a traditional dress and veil and the pearl and sparkle details were impressive . The value can't be beat! read more

David's Bridal - My wedding dress! - Bridal Near Me - Newark, Delaware

My daughter's wedding dress had major wrinkles from the hanger that I couldn't remove the day before her wedding. After two hours and a few tears later I reached out to Priya, Assistant Alterations Manager, in dire need of professional steaming. With little time to spare because of rehearsal dinner, Priya and her team worked their magic. The alterations team is amazing!! They will make it right! They are so calm and reassuring. You may pay more for alterations but Davids Bridal stands behind the dress. Thank you! Thank you! Thank you! read more

I am in a wedding in June....I went to go look for my dress. But I was never given the chance to be measured for my dress. I paid for it and then while driving home I thought about my experience at the store and how I should have been measured or at least offered the chance to be measured... but when I called the store , I was told that comes later I was also told I would pay more! The customer service representative was advocating for the employee and not the customer.... She also had no knowledge of how to articulate properly while advocating for the employee who was dancing at the register while checking me out. I felt like I was not being treated as a customer who was preparing for a wedding.... But rather I felt somewhat overlooked. The white employee was giving the"treatment" to the white customer shopping for her bridal dress while I was left to help myself with no assistance from the black employees whole shopping for a bridesmaid dress..... Having been in a wedding before a while back, I don't remember David's Bridal being so lax and dismissive of customers. When i called the store to discuss how I assessed my experience, I was not taken seriously and that prompted this review. If my friend were not getting married I would have left that dress and found someplace else. read more

I decided to have a civil wedding on short notice so I didn't have time to purchase a dress from DB. I was surprised to learn that even if you don't purchase a dress from DB they will still give you a bridal experience. I went in for one or two accessories and the ladies were awesome. Ms. Wendy greeted me with a warm welcome, she was very helpful and recommended a few items that I didn't think about. She then directed me to Logan who assisted me in selecting my items while trying on my dress. Logan was knowledgeable, friendly, and fun to work with. Her side kick Emily was an added bonus. Super nice staff who made me feel like a bride when I least expected it. Thank you ladies for an AWESOME customer experience. read more

Kandice, Conlin, and Hanaa made my experience here AMAZING. These ladies are very good at their job and very professional. They made my experience here so smooth, fun and information. They helped me try on so many dresses withou getting frustrated. They also made sure I felt comfortable and was not overwhelmed. 10/10 recommend asking for these ladies if you want your experience to be awesome! read more

Overall, a good experience. The girl that helped me out stayed within my budget, but was very stand-offish and not helpful in any other way. Something else that was a little unexpected was that the alterations cost as much as the dress. That might be normal, but I wasn't expecting that, especially since (in my opinion) the alterations were minimal (half an inch or so off the bottom, tightening the bodice a bit,...) I loved the dress and they did a good job in alterations! Just, a bit pricier than I had budgeted for. But my wedding dress was incredible. I loved it. read more

Any time I go to this David's Bridal I always have an excellent experience. If you come to this location you must ask for Keshia! If you are looking for a dress as the bride, a wedding guest, or for an upcoming even she will know all that you need. She has an excellent sense of style, is extremely patient, and will ultimately help you make the final decision for your important day. Overall this location has a wide variety of options, helpful staff, and is a store I'd highly recommend. read more

Honestly if i could give this store no stars i would . The sales rep Nicole was distasteful, rude , immature and all around a terrible sales rep. She did the bare minimum then proceed to gossip about my family while on the clock when she was supposed to be helping us . I understand that not everyday going to be a good day but come on ! From the beginning she was rude and as someone who works in customer service and retail i would suggest that she fixes her attitude or she'll end losing her job or having a brush with the wrong person . ( Nicole is the one with frosted tips beware ) read more

David's Bridal - Bridal Near Me - Newark, Delaware

I had a wonderful experience at this David's bridal today. Abby at check in was very peppy and made me feel excited to be there shopping for my wedding. Ask for Destiny for your stylist! She was great and informed me of the promotions but never making me feel pressured to buy something. She came with great suggestions and I am very satisfied with my purchase. Make sure you come early in your wedding planning so you have the most options because they have to order some of the products! read more

First, they scheduled me for the wrong appointment and made me come back a week later. Before I left, I had asked the alterations manager how much alterations would be at most. She looked at my dress and told me no more than $600. Come time for the alterations appointment (again) and I had asked again how much everything would be before they started pinning and cutting my dress. She said no more than $800. When it came time to pay, they told me it was $737 total and I signed the agreement form. When I was checking out, that same manager who told me "it won't be any more than $600" told me "oh they forgot to add something so now it's $1007". It went from being "no more than $600" to over a thousand dollars. Where do they come up with these prices? Seems like a huge scam to me. I would never recommend getting any alterations here. I just saw many reviews now saying they ruined their wedding dresses. I hope to god my dress isn't going to be ruined when I pick it up next month. This place is a joke. Terrible experience and terrible service. read more

I get that David's bridal is what it is and is not too quality. But, I feel like cheap wedding dresses combined with a cheap atmosphere is what led to my lack luster experience. We arrived checked in for our bridal appointment and was shown their bridal "showroom"by the indifferent front desk worker. Essentially it was three racks of dresses right at the front of the store. Barely any guidance was given to us. We started picking out dresses and made it all the way through by the time the assistant showed up. The assistant didn't help me get the dresses on and didn't try and help get the best view of them. Again, it felt indifferent. I feel zero connection with any of these dresses and settled on something I tried on somewhere else. The dresses look nice in theory but they are low quality. Most of the hems are unfinished lace or tulle - they look sloppy. I guess this is reflected in the price. There were some okay dresses but nothing that gave me "that" feeling. If you really on a tight budget, David's bridal might work for you but if you want that something extra, I'd go elsewhere. read more

I'm a maid of honor for a friend and we spent the afternoon here today...had such a great time! Julianne was wildly helpful and made the whole process really easy and so much fun without being pushy. I would definitely recommend for any upcoming brides :) read more

Midday Thursday, I met my sister here to go dressing shopping for her wedding which is 10 weeks away. My sister was looking for something less formal with a small budget. My sister didn't know she should have made an appointment, so we had to wait over an hour for a consultant to even take a dress off the rack. After 90 minutes of her trying on dresses, we found the dress that made her giddy!! But because the wedding is so close, they couldn't order the dress to arrive in time. We could buy the dress "off the rack" but she needed the next size larger. The consultant assured us that a David's Bridal in Massachusetts had the exact same dress in the right size and all we had to do was call the other store and they would ship it to our house. Problem solved. Or so we thought. After we left the store empty handed, my sister called the other store, only to be told they did NOT have the right dress... I wasn't expecting anything nice, because it's a massive chain store and our circumstances (limited time), but I thought we'd be able to find SOMETHING. read more

David's Bridal - Bridal Near Me - Newark, Delaware

I am never the type to write reviews for stores, but I had an absolutely positive experience at this store yesterday! I am plus sized, so I don't always have good experiences dress shopping, but I was so pleasantly surprised with the amount of size variations they had in all of their formal dresses. I had so many options to choose from for my formal occasion, and didnt have to order online like I usually do. The staff was super helpful but not pushy at all, which I love as well. It was an overall positive experience and I highly recommend! read more

I was welcomed from the moment that I stepped in the door on the day of my appointment. All of the staff was friendly and made me feel important. The appointment started off with finding my bridal party dresses which was a task in itself. The day ended with me finding the perfect dress for me. Thank you to Gail for helping me find the right dress. Thank you to both Chayna and Megan for being there to witness me finding the one. read more

Extremely nice employees. We went in for a quick question as we are using David's Bridal for our bridesmaids located across the country. The front desk employee was extremely nice and very helpful. We are glad we chose them to dress our bridal party. read more

Went to this store to get a dress for my wife. Of course I have no idea what I am looking for, but to make it worse. Nobody offered to help me. Than to take it to the next level, a worker followed me the whole time and everything I touched, they would re-adjust and fix....and still never asked if I need any help. Don't go here. read more

I was looking for a formal dress and decided to go here. The moment I entered the door, the front desk worker just ignored me. I did not mind that but as I was looking for assistance, this sales lady just passed by and did not even asked if I was doing okay or need any assistance. I have been to so many more expensive stores and never had this treatment from sales people who are supposed to assist clients. I will never be back here, I would rather have my business somewhere else. read more

I went to David's because I have been in several weddings as a bridesmaid and the brides always seemed to have no issues. This was not the case for me. Our consultant Tesia was MIA for most of the time, and was not helpful at all with finding dresses or explaining things. She also fitted me for a dress, and when the dress came in it was a larger size than what I was told was ordered. After spending 750 dollars in alterations, the dress was still too big and when I said it was too big the seamstress told me "that was the style and she couldnt fix it without altering the style of the dress". Finally after getting the manager involved, no one wanted to admit if the wrong size dress was ordered and told me that they "couldn't fix the bad experience with my consultant but could try to make it right". Magically after the manager got involved the seamstress also told me she could fix my dress and I "should of just told her what I wanted fixed from the beginning". The dress required another 650 dollars worth of alterations (which they didn't charge me for) to take the waist in, and I finally had the right fitting dress. Will not be going back here and would not recommend. read more

Unbelievably poor customer service from the moment I was picking out my WEDDING dress. I realize that these girls work in an environment that you deal with "the same bride" everyday and it shows! Blaming everything on Covid I guess it was a good excuse for the girl I was appointed to disappear. My mom had to keep asking her to return for questions... to size me properly! I'm not a needy bride I went in and grabbed 5 dresses to try on. The favorite dress was a size 10 and I am a size 0 I realize I'm tiny! But couldn't believe how she didn't even try to clip me in anyway! My mom had to ask her for more and more clips and we ended up answering our own alternation questions! In the high hopes I placed an order for this dress in March with the eta of July. Dress arrived a few months early and I got the call to "come get within 7 days". Full of excitement I made it 2 days after the phone call to pick up my dress! I told the girl at the front I'm here to pick up my dress! She asked what kind with an attitude! My wedding gown? Okay just one minute. This other girl comes out and hands it to me, "here you go!" I had to ask to try it on! With a huff and puff a girl says sure... follow her. She put my name on a door and said here ya go. I put on my dress with my friend and came out pulling and trying to take my dress in... 25 minutes goes by not one person asked if we needed help. Not one person came to check on me at all. In tears my friend helped me by going up to get someone to help. Finally someone came back with her and all she had to say is that if you need to schedule alterations I can get you scheduled. Again with high hopes I took the dress home to be properly fitted at home. But I didn't love it! I called to ask what the return policy was and whoever I spoke to over the phone said 70 days, I said oh good I thought it would be 30 days or so she said oh no you have time! Going into the store tonight I learned I must have misheard and miscommunicated completely to be led to find out it's SEVEN days! From PURCHASE not pick up not walking out with the dress! Now I see how they make their money. Now I'm stuck with a dress that I hate and hate it because of the experience! Someone should sneak shop this store and I'm sure you'd be shocked to learn their behavior! If I have to exchange this dress then you'll be sure I'll go out of my way to make sure I won't be coming back to the store in Christiana. read more

I had previously went to David bridal(6/15) and had issue with sizing, they had me try on a size 22 all they had in stock, they ordered me a size 18w which I had to pay an extra 100$ for, never found this out till already rung up. So I cancelled that order. I went back on 8/21/15 and found my dream dress and Kim was wonderful consultant and very patient I was tore between ordering 2 sizes she searched and found me similar dresses in each size and I tried them on and she helped me pin point what size to get. I am glad I gave this location a second chance. I was so pleased with the service and dress I doubled my budget and got my dream dress read more

The WORST experience ever. I ordered a bridesmaid dress back in November and was told it would be ready in March (which is already a ridiculously long time) and March came and I still did not have the dress. I called customer service and of course you can't speak to an actual person, it all has to be done by text. So I explained to the associate that the wedding was still on for May 23rd and I hadn't received my dress so she asked for my address and told me she would ship the dress, great! A month went by and still no f****** dress. Onto the same bulls*** process of texting a customer service agent. Explained to him AGAIN what happened (mind you this is April and the wedding is a month away AND the dress needs to be altered, as most dresses typically do) and he asked for my address and stated he would ship the dress. WHELP HERE WE ARE, wedding day and I still do not have the dress....Corona virus or not, how hard is it to follow through and ship a f****** dress. I will never be shopping from here again and will spread the word about the horrible experience I had. read more

Terrible experience. We had a 12:00 appointment on a Saturday to try on bridesmaid dresses and weren't approached by our associate until 12:30. We had one dressing room to split. The place was so chaotic and the experience and the associate (forget her name)was rushed and not helpful. The dresses that they have available to try on (if you're lucky they'll have in your size)are all worn out , half are missing clasps,zippers were broken, and everything felt stretched out and dirty. So you don't really get an accurate idea of your actual fit . I was only limited to two dresses to try on because they didn't have my size in a lot of different dresses to try on. I had no choice but to order a size up from the one I tried on because the zipper was broken and I was afraid it wouldn't fit so more than likely I'll have to pay for alterations down the line. I don't understand why everyone automatically rushes to David's bridal for bridal needs because it's always disappointing. read more

I had an appointment at this David's Bridal on a Saturday afternoon in January, which was a mistake considering that engagement season had just ended. The store was absolutely packed. Brides brought their entire families. There was barely room to look at the dresses on the racks let alone walk around... It was so crowded that I cut the appointment very short and left early. I tried on about 4 dresses and I didn't enjoy any of them. My consultant was very nice and helpful, however. Her kindness and patience is why I gave 2 stars rather than 1. I'm glad I went to be able to cross it off my list... but I will be heading to Philly this week to BHLDN and Lovely Bride in Old City. Overall: would NOT recommend David's Bridal of Wilmington... very average looking selection and very hectic, even if you have an appointment. read more

We had such a great time during my morning appointment! All of the staff was prepared and ready to help me with anything I needed. I was very pleasantly surprised with the outcome of my appointment. Donna was so kind and great to work with. I also loved all the accessories they had in stock, super fun to look through! read more

David's Bridal does have a pretty decent selection, and I did find my wedding dress there, but their customer service model needs some work. First of all, if you're expecting a tiny boutique, Say Yes to the Dress, totally personalized experience, you'll be disappointed, but if you come in with realistic expectations, it's not a bad place to shop. My sales attendant was very sweet and trying very hard, but David's simply overbooks their employees, so she was attending to at least 2-3 other people at the same time. They ask you not to get in and out of wedding dresses by yourself so you don't accidentally damage or lose anything, so that means you'll have to wait between dresses. They also ask you not to take dresses off the racks yourself, but the sales attendants are so busy, you kind of have to if you want to try on any new dresses. The dress I eventually bought was one my friend grabbed of the rack! The thing that was most frustrating was that it was so crowded that there were literally no chairs for my two best friends to sit in during my 2 hour appointment! When I mentioned this to the staff, they just kind of shrugged and said, "Sorry they're all being used." Meanwhile there are very large families of young teenagers trying on prom/quinceañera dresses who are taking up all the seats. David's needs to limit the number of appointments made for the same time and limit the number of spectators because it really gets out of control. By the end though, some seats freed up, and my sales attendant had a bit more time, and I found the right dress. The staff were friendly and helpful overall, and I found a reasonably priced, beautiful dress in my size that I bought off the rack and took home that day. In summary: good selection, helpful and friendly staff, reasonable prices, able to buy off rack, but overbooked and crowded on weekends. read more

My attendant Pilar P. was great. I came in to find a bridesmaid dress for my sister's wedding that is in another state. The store itself is dirty. Needs to be vacuumed and just generally cleaned. There are no mirrors in the dressing rooms ( at least not in the one I was in) Not everyone wants to come out into the store half dressed to get help zipping up and to look in a mirror, especially if they're shopping alone. The dresses available to try on, do not look the best. Several were dirty looking and had stains on them. There were a few that had rips, snags and unraveled seams. They also did not have all dresses available in store that they had on line, even though the website listed it as being "in-store". The female's bathroom was disgusting. Didn't look like it had been updated or cleaned at all. Toilet seat was dirty and there was NO toilet paper. In a store that caters to females you would think there would be the utmost attention paid to the women's restroom. I don't look forward to returning to the store to pick up my dress. read more

Felt so uncomfortable here. It was so hot in the store and my mother was sweating bullets. Was like a circus and too many crazy people shouting and children/infants on the floors. Didn't feel at ease.The consultant was too loud and made me nervous. Never again. read more

I drove from NJ to DE to return to this store because I had a positive experience the first time. When I returned I had a 90 minute appointment scheduled. The girl spent roughly 20 minutes with me. She did not offer suggestions to any other dresses and only helped me try on the ones I had selected. She stood over me impatiently waiting for me to decide whether I liked it or not. She did not offer me a veil or any other accessories to help visualize the dress for my wedding day. When I had decided which one I liked I had asked for a consultation with the seamstress. When she came out she had told the alterations would cost too much. I asked her for a ball park. Again she said " too much" Truth be told I was asking for a number, not an opinion, so I had to ask her a 3rd time for a price on what alterations would look like, she said 600-700. It almost seemed like she was trying to talk me out of it. It felt like because I have a small budget, they did not want to spend the time on me because I wasnt selecting an expensive dress. I ended up going to a different store and had a much better experience. With a much better seamstress and was given a better ball park estimate. They had spent over an hour and a half with me at the 2nd store. The experience was night and day. read more

Sunday 10/12/14 we had the pleasure of shopping at Davids Bridal. Our appointment was at 12:30. They weren't prompt and courteous. Our bridal assistant was Wanda. She was the most amazing, quick and courteous person. Her easy going personality and quick ability to assess our wedding party was amazing. She made our bride feel at ease and gave her excellent pointers and tips. Wendi was also part of the team and offered caring and valuable information. I can not say enough about the superior care we received. Wanda stayed with us from soup to nuts!!! Setting us up with alterations to payment and hugging us all at the door. This was our first stop and our daughter found her dream dress!! Thank you!!! Thank you!!! read more

Ok, I didn't get the dress I ordered on David's Bridal online Shop. I was told 10 days shipping. 2 weeks went by, no dress. Emailed twice , 1st email was neglected. 2nd email said the dress wasn't in stock. I was so Pissed with their service. No one bothered to tell me either the order never been shipped or out of stock or what were available etc. My wedding was in 3 weeks. I got no time to get a dress. Luckily I found one on ebay and they shipped fast. Personally, I really think David's Bridal sucks, bad service ever, I shall say no service, no system, not organized at all. All they got was just the brand. The store 's decor was ugly, just little better than warehouse. Washroom was stinky. Service wasn't comparable to any businesses. I don't know why girls are so fancy about them. They aren't particular cheaper than others. Most dresses 's qualities weren't good or cheap material used. I had spent too much time waiting and looking and touching their dresses. To me David Bridal isn't more than a warehouse for wedding dresses with worse service. I suggest you never give out contact information to David Bridal. I gave them home address mobile number, and email. All I got over a year after my visit - Spams. They sell your information to other companies and vendors. I keep getting brochures, catalogs, coupons from everywhere. Macy's Target, F&R Furniture, catering service, jewelry shop...Wedding registry, you name it. Calls from Bridal expo, Bridal registry, Further education ... etc etc. Of course, all spams emails too. All titled my maiden name. There was brochure with a label of a NEW wedding date someone made up for me. As my actual day was passed. I say they just resell my information from parties to parties. You would never know who is/ are having your information next. How horrible and nasty is it. read more

Brides Beware!!  They ruined my wedding!  The single most important day of my life, that I planned and planned for and spent so much time and money on.  I purchased a dress from them, and of course it needed alterations, which they had me come in and set up.  Including, of course, a hem!  You cannot wear a wedding dress that is not hemmed.  I paid $888.90 for the dress and $560 for their alterations, which they charged me in advance.  We picked up the dress after the pick up time when it was promised to be ready ~ and when I arrived at my wedding venue yesterday, and prepared to walk down the aisle, you cannot imagine my horror when the dress was not altered as promised, as paid for ~ the hem was cut with a scissor, all raggedy, long threads hanging all over ~ waaaaaay too long to walk down the aisle in without tripping over.  I was absolutely devastated to tears ~ I had to wear an off the rack Nordstrom dress that was for the after party, because there was no way to wear this dress without a hem!!  So today I called the manager ~ Shayna ~ who was so rude and snippy with me ~ she had me come all the way back into the store ~ made me put the dress back on ~ had the seamstress come out ~ and no one would acknowledge or apologize !  Finally I had to keep repeating, there is no hem!!  There is no hem!!  You did not do your job!  They were antagonizing me and upsetting me even further!!  Finally, the admitted, without apology that they didn't do the hem, but refused to re-imburse me!!  So they ruined my wedding, bullied me in the store, and tried to con me repeatedly ~  I am absolutely aghast that this company is so unethical.  Straight up con people.  Do not trust them with the most important day of your life!!!  Shayna was the most unprofessional manager, she made their incompetence, ruining my wedding, so much worse by antagonizing me and refusing to apologize for what they had done!!  I hope I can save as many brides as possible with this warning, because I can never get my wedding day back. read more

My partner and I are getting married in July and we chose to visit this location due to her family being nearby to come watch us try on dresses. We arrived 15 mins early and checked in with the front desk. There was some miscommunication about our appointment which took about 25 long minutes to get figured out. I had made the appointment online and then called to verify it about a week prior. I explained we were a same-sex couple that wanted to try on dresses near each other and wanted the same consultant to work with both of us. So the associate on the phone suggested we make one appointment under one of our names, and explain once we arrive that we are both wanting to try on dresses. In retrospect, we should have each made our own appointment and that would have avoided all this initial miscommunication. It wasn't clear to them that we were marrying each other, until our consultant, Trish, came over and started asking about our wedding details. Ha. What a relief Trish was! We were starting to think this was going to be an awful experience based on getting checked in, but Trish was unbelievably awesome! THANK YOU UNIVERSE for having her there to be our consultant! She "got" us. She was very nice and took time in the beginning to hear about our wedding day plans, what we're looking for style wise,etc. Even though our appointment was only supposed to be 90 mins sharp, we were there for a little over 3 hours. She worked SO HARD bringing us dresses that complimented each other and was just incredible at making us feel comfortable and beautiful. We both ended up finding "the one" right around the same time, after about 7-8 dresses and had that crying moment when we walked out in it. Our family loved her too. She was incredible and made our experience so worthwhile. We both left buying the dresses of our dreams! I'm happy our family made a video of the speech she did before we rang the bells. We will always remember her and this moment. Thank you Trish. Maybe David's Bridal can hire more people like her. She made our day! read more

Colette is amazing. AMAZING. We had a less-than-amazing associate when we were in trying on our bridesmaid dresses, which is why only 4 stars instead of 5. Our associate didn't know about a sale going on online, so we could have ordered our shoes and gotten a great deal, instead now I'm stuck piecemealing our orders to get a decent price, which is a hassle. I'm very grateful of the sale though, and the fact that Colette has made herself available to help me out whenever I call about our orders. She gives good, HONEST advice on what to do and when to do it. If you call or go into the store, 100% ask for Colette!! read more