Went during a trunk show that had good variety of styles and prices for my bridal search. Despite…read morepaying $25 for my bridal appointment, I felt very rushed through 8 dresses in 22 minutes. Felt as though my stylist made no effort to have personal connection and just tried to make a sale without allowing my family and I to discuss things we liked about each dress to help find the perfect one. Was glad this wasn't my first store or else I would've been very discouraged as a bride. Bridal shopping should be joyous not stressful. The changing room was off of a tight hallway and where multiple brides dresses were hanging so I felt crammed on my many rushed trips to and from my groups room and the changing stalls.

Everything about our experience with this shop was top notch from the moment they answered the…read morephone and set up our same day appointment for my daughter's prom dress. We were warmly welcomed immediately upon arrival, and had an amazing staff member (Olivia) help us pick the perfect dress. She was very attentive, friendly, honest, and super helpful throughout the whole process. We never felt rushed, either. The amount of dresses they have is impressive, and there is definitely something for everyone. I can tell by the demeanor of the staff and the reviews that this place is very well-run. I would most definitely be back here again to find a dress when needed, and I will recommend Claire's to anyone I know looking for their perfect dress!! Thank you, Olivia, for making this experience so special for us.

So much selection! Niki was great and so helpful with my daughter. They were so great with…read morealterations and perfect with the fitting. Highly recommend, they will not disappoint. So much time was spent on us!!!!

Niki at Irini's is the best! I met her many years ago when I was a bridesmaid and returned this…read morepast year once I got engaged to look for my wedding dress. I told her what I was looking for and I ended up choosing the first dress she selected for me after going to other bridal salons. She has excellent customer service and always goes above and beyond. I went back on several occasions for alterations and always felt at ease with every fitting. Niki is a hard worker and works endless hours for her clients. I would highly recommend Irini's to any brides. You won't be disappointed!

Jennifer's Bridal is an absolute must-visit for any bride in the DE, PA, MD, or NJ area. I truly…read morecannot recommend it enough! I had the pleasure of working with Jennifer (and Avery toward the end), and both were incredibly knowledgeable, kind, and attentive. They made me feel so comfortable and supported throughout the entire process, which can be overwhelming. The boutique itself is absolutely stunning -- bright, welcoming, and filled with hundreds of gorgeous gowns to choose from. Every dress feels special, and the selection is curated so thoughtfully that it's easy to find something that matches your vision. From start to finish, my experience at Jennifer's Bridal was everything I could have hoped for; personal, fun, and memorable. If you're looking for your dream dress, this is the place to go!!

I could not have asked for a better place to find my wedding dress! I first came across this…read morelocation by searching for boutiques that carry my favorite designer - Hayley Paige. Upon finding Jennifer's Bridals Instagram page, I knew this place was going to be the best. I sent them a message asking about several different dresses I wanted to try on - and they were ALL at the shop I quickly made an appointment at this shop, which was a short hour and 15 minute drive from Lancaster. At my appointment (this was pre-COVID), I felt like a princess the entire time. I truly felt like every employee there catered to my specific wants and needs, and didn't make me feel rushed or like I was a burden. Everyone was so happy and willing to help. I also loved that they had a seamstress in-store that I was able to use for my alterations. It definitely helped make me feel more comfortable about the quality of the alterations i was receiving, and my dress could not have turned out more perfectly. I highly recommend anyone looking for an amazing wedding dress buying experience to check out this Delaware gem. You will not be disappointed at all!

I highly recommend Frank Bernards! Especially Teresa! She was such a riot to work with. She is…read morereally nice, funny and isn't afraid to tell you how it is. She is very good at what she does. When I first walked in she told me to pick out 8 gowns that I wanted to try on. I picked and few with my mom and MOH and Teresa picked a few that she thought I would like as well. I ended up really liking the first and last one I tried on. I decided to go home and sleep on it. Teresa was fine with that. Which I was shocked about, usually bridal salons are so determined to get the sale they almost force you to pick that night! I ended up going back and picking the 2nd dress. The dresses are SUPER affordable and beautiful! I cannot tell you how much I loved Frank Bernards and Teresa!! My mom also go her dress here and they were extremely helpful with her too.

Went here a few weeks ago to start my search for a bridal gown with my sister and mother. Made an…read moreappointment, showed up, and was devastated. Maybe 15 gowns to choose from and all were very similar styles. A few years ago they had a much larger selection, but now it seems as though it's just bridesmaid dresses. Very upset that I was not informed of this before coming to the shop. And to top it off, the owner just wanted to see my sister and "catch up." Really disappointing and upsetting.

my wife bought her dress there for her wedding. was kind of big. so the people there was trying to…read morefix They did horrible work They don't care about you. Because time that you buy something from them. you can't return it back PLEASE Don't LET THE CHINESE LADY FIX ANYTHING FOR YOU I don't recommend this place for nothing

If I could give negative stars, I would…read more I originally had nothing but wonderful things to say about Brides and Grooms Inc. Nearly two years ago, I found my dream dress and veil here. Emily at the front of house was a delight every step of the way, and the alterations process was smooth and professional. She even called me two weeks before the wedding to offer a final fitting, which I appreciated immensely. But apparently, my wedding went too smoothly, and the owner decided to make sure I got the full "bridal horror story" experience after the fact. Three days after my wedding, I brought my dress and veil in for cleaning and preservation. My veil had a handmade headpiece attached to it -- crafted by my mother, a professional jewelry maker with over 20 years of experience. This piece included Swarovski crystals (no longer manufactured), freshwater pearls, hand-painted and sealed polymer clay flowers imported from Europe, and intricate wirework that took her a week to complete. It is a one-of-a-kind, irreplaceable piece worth over $500 in materials and labor alone, not to mention the sentimental value. I carefully explained to Emily that the headpiece needed extra care because of the delicate materials and sentimental significance. We agreed the seamstress should inspect whether it could be removed without damage -- and if not, I'd be contacted to discuss options. I left the store, got in my car, immediately called my mom to tell her about the situation, and she said she wanted to speak with them. So I turned around. I was gone for literally two minutes. In those two minutes, the seamstress (who also happens to be the owner) had already taken wire clippers to the headpiece and butchered it. Not delicately removed. Not discussed. Clipped. Destroyed. I walked into the back and saw her with pieces of the headpiece literally in her hands. She then attempted to "fix" the headpiece by randomly weaving the wire back and wrapping it with white thread -- something any jewelry artist would recognize as a joke. The structure was compromised, beads could slide off, and the artistry my mom had poured into the piece was gone. When my father calmly called her to discuss compensation, the owner: Threatened to record the call (illegal in Maryland without consent) Yelled and claimed she "fixed" it Lied and said I told her to cut it off (I never spoke to her before the damage happened -- Emily had only asked her to look at it) Escalated the conversation and then hung up on my parents For someone who owns a bridal shop, where literally everything that comes through those doors is sentimental, I am baffled by the lack of care, common sense, and respect. A responsible professional would have: Inspected the headpiece carefully, Consulted Emily or called me before doing anything irreversible, Treated the item like the heirloom it was. Instead, she took wire cutters to a one-of-a-kind piece made by a mother for her daughter. To add insult to injury, she has refused to offer any meaningful solution other than letting her "fix" it again -- as if someone who destroyed it in two minutes could somehow replicate 20 years of jewelry craftsmanship. After this happened, I looked at other Google reviews. There are multiple recent complaints about this same seamstress ruining items and refusing to make things right. Their canned response is usually that the customer "approved" the work and is just changing their tune afterward. Based on my experience, I can confidently say: it's not that the customers are fickle -- it's that they're tired of dealing with someone who doesn't listen, doesn't take responsibility, and doesn't respect other people's artistry or belongings. I'm devastated. I trusted this shop with something irreplaceable. And they destroyed it without hesitation. I would never, ever recommend this place to anyone. Not for cleaning, not for preservation, not for alterations. If you value your dress, veil, or any part of your wedding ensemble -- take it somewhere else.

I had the best experience here! I needed an emergency alteration done and the owner was able to get…read moreit fixed for me in a little less than a month. I am extremely thankful for the work done in the short amount of time, and for how beautiful the dress looks. The quality and attention to detail was amazing and I know that if I ever need another dress altered, I would come back in a heartbeat!

I had a great experience with my dress alterations! Came in once, did a few measurements and…read morepicked up my bridesmaids dress a month later which fit perfectly. I'd definitely use this again!

Although we did not purchase a dress, the communication with Shiela and her team was AMAZING!!…read more They are so kind, professional and excited about what they do! You can tell by how they treat you and talk with you that they LOVE their job!! Sheila Frank is the sweetest person and so passionate about fashion! I hope to one day purchase a design from her!

My very first visit with Sheila... I fell in love with her! She was completely understanding, was…read morewilling to adjust things as we designed together, helped put my friends in their place and she was so kind and compassionate when I was in serious pain. I never had ANYONE take that kind of time with me. She also made these days super fun and I now consider her a friend. Her gorgeous and painstakingly detailed work IS just what you're looking for...exquisite and one of a kind! I'm so excited to see the final product and take a picture to showcase! Please don't think this is just bridal gowns, ladies!!!! Galas, weddings, proms, quinceñeras, debutante balls, Halloween, Comicon, etc. are all places she can design something for. You MUST think of her when wanting a custom made item...she's passionate, creative and truly LOVES what she does!

Fake company They…read morestole $1500 for me. They never shipped my dresses, I never got shipping confirmation. Their phone doesn't even go through. It's a fake company do not spend a dollar here. All they're doing is stealing peoples money and hoping some the CC disputes go their way to keep that money they never earned. Big karma is awaiting for those who steal. The owner herself should be ashamed and fear what could happen to her from stealing people's hard earned money.

Pretty sure this is a scam. Tried to cancel order after ordering online and no one answers phone…read morenor have they responded to two emails requesting cancellation.

I wanted to write a note of thanks to the staff here, especially Conlin (think I'm spelling her…read morename right). We were here last Saturday shopping, but not for the happy occasion people are normally there for - my grandmother passed away so we needed a dress for her to wear for her funeral. Though we probably were a bit all over the place in what we were saying we wanted, Conlin did a great job of sifting through it, taking in the info from us and the pictures we showed of my mom-mom to give an idea of what we wanted. She pulled an option that was beautiful and we felt my grandmother would've liked/chosen herself. Conlin also helped us in finding some matching jewelry that complimented the dress. The cost of everything was actually pretty good and affordable in my opinion, considering it was a formal dress and jewelry. There was BOGO for the jewelry and, again, the dress itself was very reasonable. It has been a difficult time and that day was a very hard one, but I appreciate the care and understanding that was given to us. Thank you Conlin

I am writing to express my deep disappointment regarding my recent experience with your store and…read moreto provide an update on my previous positive review. While Tyson was wonderful during my initial dress fitting, my subsequent experiences have been extremely distressing. On April 17, 2026, I drove two hours to pick up my wedding dress. Upon arrival, I was not greeted and waited for 30 minutes. After someone finally took my name, another 15 minutes passed before I had to seek out a manager myself. She admitted she had forgotten about me and the purpose of my visit, despite my having just explained I was there for my dress. This made me feel completely overlooked during what should have been a happy milestone. I did not write a negative review because the manager was so kind. Furthermore, I still have not received my veil. Although I paid for shipping, I discovered it was not initially sent. After calling to follow up, I was not given tracking information. Even when they stated they will email me. When I called today she gave me the tracking number and upon review it stated it was delivered on April 28, 2026, but it never arrived at my address. Previous communication regarding this tracking information was also handled poorly. Given the significant investment I have made at your store, I expected a much higher level of service. I also have my dress alterations scheduled in August and I do not want to even deal with this company/location. I am not sure how to move forward with this situation. Since this is suppose to be a happy experience to get my dress and veil for my wedding. I am more stressed now because of all this.