Using Mari Mi Bridal is the single biggest regret I have with my wedding. For those who don't want to read a long form essay on the million ways they screwed me over, the summary is that we purchased a dress, including a $200 rush fee for the dress to be ready in June and a $200 fee for the dress to be lined. The dress came unlined approximately 6 weeks later than promised, and Mari Mi repeatedly never returned my calls. They promised in writing to reimburse me for the cost of putting the lining in (I was charged $400 from my seamstress for just the lining issue), but as of this posting they have not despite requests to do so.
I went dress shopping in March for my September wedding, and purchased a ~$3500 dress with $200 rush fee and $200 lining fee. I was told the dress would be ready in mid June ( I don't recall the exact date). Mari Mi reached out once to confirm which panels I wanted lined. We agreed to line several panels in the bodice and hips, and they shared a photo of what exactly would be lined.
On July 1st, I had not heard about my dress pickup so I called Mari Mi. I was told someone would call me back. No one did, so I called the next day. I was told someone would call me back in 30 minutes. No one did. I called a 3rd day in a row. At that time I was told the dress was late, still hadn't shipped, and I should make a pickup appt for the end of July. They could not tell me why the dress was late, nor did they offer to refund the $200 rush fee. I made a pickup appt for July 30th. Did they call me when my dress actually came in? Of course not.
On July 30th I arrived to pick up my dress, and the dress was unlined in ~6 of the 8 panels we agreed to (depending on how you count the panels). I brought this up to the sales associate, who said she would reach out to her boss. It was honestly very upsetting as I already had a horrible experience with them, and when they finally delivered the dress it was so far from what we had agreed upon and I had very limited time to fix it. The dress has several see-through mesh areas including deep in the hips, and I would feel very exposed if I was getting married in it unlined. Genuinely, I would not be able to wear underwear as the side straps would be visible with the cutouts.
At this point I went to their website and submitted a complaint. The owner offered to "pay" for the lining in alterations (though we had already paid for the lining when buying the dress.)
The next day I went to my alterations appointment with my seamstress and explained the situation. They needed fabric from the dressmaker to line the bodice in the areas Mari Mi had failed to line, so they called Mari Mi. I could not hear the exact conversation, but the account from my seamstress was that Mari Mi only offered to line the bodice in the fabric from the skirt, which was simpler fabric that did not match the bodice as the bodice had a lace layer. My rockstar seamstress was luckily able to procure the correct bodice fabric on their own.
My seamstress charged $400 for the lining to be put in after the fact as they had to buy fabric+shipping+labor, and I overheard that Mari Mi were being super rude to them about the cost. It was actually originally $500, but my seamstress gave a discount as a courtesy to Mari Mi. Again I had paid $200 to line the dress originally and Mari Mi did not check it when it arrived and handed me an unlined dress. It's not surprising to me that it would cost more to put in during alterations than when the dress was being made.
Ultimately, if you want a bridal shop that will return your calls and deliver the dress you agreed to in the timeline you agreed to, consider going anywhere else. And again, as of this posting Mari Mi owes me $400 for lining (and arguably $200 for the rush fee) that they have not paid and instead have ignored my emails requesting to be reimbursed as they promised in writing to do. read more