Like the other reviews, would give them zero stars. We attempted to get 6 tuxedo's for a wedding…read morethis past Saturday, 6/1/19 on Friday, 5/31. When we arrived at 1pm, during regularly scheduled hours, the door was locked and the lights were off. After several attempts to call and receiving no answer we left. Around 3pm we received a call from Stella asking where we were and had to return, again, to her shop to get the tuxedos. While getting ready on Saturday, the day of the wedding, we discovered that one tuxedo had a light purple tie and pocket square. We ordered 5 tuxedo's with 2 dark purple, 2 plums and 1 lavender tie and pocket squares and 1 cream for the groom. With one hour before the wedding and Stella's Bridal Boutique closed, we ran to Bennett's (EXCELLENT customer service) and then to New Directions (also EXCELLENT), to purchase the correct color tie and pocket square. In the end, the purchased tie was not used as the ceremony started before it could be brought to the church and another tie was used from a guest that was attending. Today, we called and spoke to Stella about the tie/pocket square mishap. Hoping for a refund or at least a discount for the error we were instead told how it was our fault that the color was wrong because the tux's were not picked up sooner and because we told her that we wanted different colors for different members of the bridal party. It was explained to her, as it was during each contact, that all the groomsmen were to have dark purple and the groom is to have white. She continued to repeat her argument saying that we should have checked the color before we left and there would not have been an error if the suites were picked up at an earlier time. I expressed my disappointment in the lack of professional responsibility in ensuring that we receive the correct product that we ordered and how she is blatantly lying stating we had been changing our mind about the color throughout the process of obtaining the tuxedos. I asked if she could offer a discount for the tux error or even if the one tuxedo rental could be reimbursed. She was appalled by my suggestion stating 'oh no Mami, I couldn't do that'. To which I responded that was unfortunate and as result not only would the wedding pictures speak for themselves as to her reputation as a business woman but so would my yelp review. Furthermore, I also informed her that I would make sure to tell all my family and friends about our experience with her small business as well as to anyone that asks about the wedding.

I would give this place zero stars if I could. Staff is not at all friendly and are miss-informed…read more Everytime I call in a nice girl answers, but proceeds to get barked at while trying to answer my questions until the old lady gets on. Also, every single review I have read about this place noted that the bridesmaids dresses were always ordered WAY too big. All my peers have done since we picked our dresses up is bitched about how big their dresses are. Everyone is devastated. It's almost like they ordered our dresses way too big to pigeonhole us into getting our dresses altered there. I am not, and I will provide updates once I find out how much damage will be done to my wallet by alterations. Someone said instead of it being the typical $35-$45 it cost them $150. I believe it.

Editing my review to 4 stars because after reaching out to customer service, Torre, the manager,…read morewas kind enough to refund the botched alterations when she heard about my experience and even offered to pay for a whole new dress. A good end to a very frustrating situation. Unless you're just buying a dress to alter elsewhere, avoid this place at all costs! First of all, I was made to wait for an hour for my appointment to begin for my alterations. When it did finally start none of the pricing was discussed with me prior to them pinning up my dress, so I felt pressured to just agree to all the things they wanted to do to my dress and the exorbitant prices. I called back later that day to ask if we could remove the bustle from my alterations because it was around $250 of the price of my $600 of alterations they charged me for on my $450 dress. It gets even better from there, when my pick up date was coming up, the store called and wanted to reschedule my pick up for over a month later than my scheduled appointment. Then, the week of that appointment they wanted to push it back AGAIN. When I finally came to pick up the dress, I couldn't even put it on because the inner layers of the front and back were sewn together when a button was put in the skirt. Speaking of which, I never asked for buttons to be put in, so I'm not sure why there's a whole row of buttons now sewn into my dress?? On top of that, when they changed the fabric for my straps, they messed one up and now it folds and sits wrong because they just sewed fabric on top of the existing straps. The cap sleeves I asked them to add also came out terribly. They're uneven and awful and they charged me $69 for them!!! The cherry on top is that when they took in the sides of my dress, it messed up the fabric on the back so now it creates horrible creasing that it never had before. Absolutely disgusted with the quality of the work received for the $350 of alterations I ended up paying for. I will be taking the dress elsewhere to get it fixed the right way, if I even can now that my wedding is in less than a month. Thanks a lot.

I came here to find my wedding dress and to help my bridesmaids with their dresses. I found my…read morewedding dress with no issues and I was very satisfied with it. I took my maid of honor (my sister) and my three cousins who were my bridesmaids to this same store to find their dresses. Two of my cousins found their dresses easily, but my sister and my other cousin could not. The woman who was working with us gave some misleading information about some of the dresses, and by the time we got to check out, there was an error and we had to start the process again. It's a good choice of dresses though if you're not looking to spend too much.

I had the best experience here! I needed an emergency alteration done and the owner was able to get…read moreit fixed for me in a little less than a month. I am extremely thankful for the work done in the short amount of time, and for how beautiful the dress looks. The quality and attention to detail was amazing and I know that if I ever need another dress altered, I would come back in a heartbeat!

I had a great experience with my dress alterations! Came in once, did a few measurements and…read morepicked up my bridesmaids dress a month later which fit perfectly. I'd definitely use this again!

Although we did not purchase a dress, the communication with Shiela and her team was AMAZING!!…read more They are so kind, professional and excited about what they do! You can tell by how they treat you and talk with you that they LOVE their job!! Sheila Frank is the sweetest person and so passionate about fashion! I hope to one day purchase a design from her!

My very first visit with Sheila... I fell in love with her! She was completely understanding, was…read morewilling to adjust things as we designed together, helped put my friends in their place and she was so kind and compassionate when I was in serious pain. I never had ANYONE take that kind of time with me. She also made these days super fun and I now consider her a friend. Her gorgeous and painstakingly detailed work IS just what you're looking for...exquisite and one of a kind! I'm so excited to see the final product and take a picture to showcase! Please don't think this is just bridal gowns, ladies!!!! Galas, weddings, proms, quinceñeras, debutante balls, Halloween, Comicon, etc. are all places she can design something for. You MUST think of her when wanting a custom made item...she's passionate, creative and truly LOVES what she does!

Kathi is great! When I made the appointment she was super helpful. When we got to the appointment,…read moreshe was quick and professional and I couldn't ask for a better person to work on my dress. Recently I learned that I need to have surgery and Kathi was super knowledgeable on how to fix the dress to make it still as perfect as it was going to be.

Great experience for alterations for Mother of the Bride dress. Everything came out perfectly…read more Quick service and easy to work with all around. Thank you!!!!!

I hired Lauren as a Christmas gift to my mom. My mom is not the easiest person to please and Lauren…read moregot glowing reviews from her and my mom is excited about her new wardrobe. I set things up from Seattle for my mom in Philly and was a little concerned that my mom would be difficult in terms of not wanting to part with clothes even if the last time she wore them was 25 years ago, and I was worried she would be hard pressed to try new things. But I trusted that Lauren had the expertise and was up to the task and whatever she did, worked. My mom had so much fun and has a new confidence in her style.

Lauren helped me create an entirely new wardrobe. We started by defining my personal style, which…read morewas something I never thought about. It helped me get clear about how I wanted to look and feel. Next we went through my closet to purge all the items that no longer suited me. It was really helpful to have her guidance when deciding what items to keep and donate. She consigned and donated all the items I no longer wanted which was a huge help. And I made some money! Shopping was surprisingly easy and pain free! Lauren pulled several items for me to try on before I arrived. She respected my budget and I ended up with an entirely new wardrobe! Colleagues and friends have actually commented on how different and "put together" I look. Getting dressed in the morning is so much easier!

L&H Bridal is truly a special place…read more The staff are all so friendly and treat you like you are their own daughter getting married. I worked with my consultant Allie who is phenomenal. I had a somewhat vague explanation of the style and inspiration and Allie whips out the most perfect dress. Of course, I tried a few others but the first one she nabbed for me to try was the winner! Allie went above and beyond to take photos so that I could include my older brother who was unable to attend. If you are looking for another style, the staff don't hestiate on going to their other locations to grab a dress for you to try on. The ballroom is large and you don't get overwhelmed since the dresses are all so well organized. The selection is massive with all colors, styles, and aesthetics accounted for. If you are in Philadelphia or the suburbs of Philadelphia, honestly this is the only bridal salon you need to visit! I absolutely loved my experience here for getting my wedding dress and wholeheartedly recommend.

Where to start... (worth the read from someone who purchased their dress at this awful place)…read more My first visit to L&H was fabulous with Tara - she helped me find my dress, and made the entire process enjoyable (she knew exactly what I wanted after asking all the right questions). However, the great experience stopped there. I also ordered my bridesmaid dresses through L&H, but when they came in, they were a completely different color. The manager assured me that they would work with the manufacturer to have them reshipped quickly, with a deadline of a month before my wedding (3 of my bridesmaids lived out of town)... that did not happen, and I had to be the one to call continuously asking where they were, until they finally came in just 3 weeks from my wedding (oh, and they still weren't the correct color, but at this point, there was nothing I could do). This is where it all went downhill. I had the WORST experience having my dress fitted. Lucy, the seamstress (who I later figured out was the OWNER), was rude every time I went in there, made my dress fit worse than it originally fit, and made awful body shaming comments to me and 3 of my bridesmaids). Needless to say, I couldn't complain to the owner... My first fitting: Lucy came in for a solid 3 minutes. I asked her to make the bra area smaller to fit my small chest, and she told me to wear cutlets... she then pinned me where I asked her to take it out around my stomach, and bring up the straps somewhat. Then left. I was in and out in 10 minutes. My second fitting: I brought my two bridesmaids thinking their dresses would be in, as it was past the date they promised.. they were not in. My dress fit WORSE than when it first came in. She had not taken anything out of the waist and took the straps in so much that I could barely fit them over my shoulders. I expressed my concern and then sent a detailed email showing how the dress fit at my first fitting, to then, so that she could fix it properly. I was now less than a month out from my wedding and very distraught, but figured I would give them another shot. My third fitting (I requested this one because they wanted me to come back just for a final fitting a week before the wedding, but I did not trust that it would actually fit). At this point, I tried on my dress and noticed where it had been taken out- it was bumpy (I had light beading), so I asked if I could talk to Lucy... in which she came in and said "what's wrong now?". To the BRIDE. I asked her if she had finished taking out my dress, or if she still had to do so, to which she responded "it is done, that is the best I could do", and I explained and showed her that it did not lay flat, that it looked bad, and you could tell it had been taken out. She said again "that is the best I could do, it will lay flatter after it is pressed", turned around, and walked out. I was appalled, but at this point did not want her touching my dress again. I was too scared to complain to anyone or ask her to fix it because I was honestly worried she would do something to mess it up further. I asked around and found another seamstress who could help if I came back in and it still looked bad. Lucy (the owner) also asked my bridesmaid "what she was going to do with what little boobs she had" when she asked to have it adjusted (again, basically telling her to wear a bra), and made my other bridesmaid cry after asking her "what she planned on doing with all her fat" and told her to wear Spanx, when she was 2 months postpartum. Lucy also tailored two of the bridesmaid dresses and made them fit worse than when they originally tried them on (there is a theme here). The shop would not refund them the money. RUN from this place. They made an experience that was supposed to be wonderful, absolutely dreadful.

Bouche Bridal cancelled shows in 2020 and has yet to return money to vendors, after promising the…read moreshows would be rescheduled multiple times. I have been requesting money back for over 6 months and they are not even responding at this point. I am now forced to file a lawsuit with small claims in order to hopefully obtain my money back. To steal money from small businesses who are struggling during a pandemic is an absolutely gross practice.

This is by far the best bridal show production group I have come across. The events are…read morewell-organized with plenty of vendors to gather information from and speak with regarding your wedding wants.( DJs, Photobooths, Bakers, Invitation companies, Bridal shops, Honeymoon sales reps, Event and Decor companies, Photographers and Videographers the works! You get a free drink when you arrive and they always have an area with some tasty food if you're hungry. There is a fashion show and lots of prizes as well. I recommend this to any bride-to-be. It was a great day out with my friends and the moms.