I had the most incredible experience wedding dress shopping here with Yoko. I went in with a…read morespecific vision, and she truly took my ideas and ran with them in the best way. She listened carefully to what I liked and didn't like, and every piece she pulled felt thoughtful and in line with what I was looking for. Yoko is incredibly talented, honest, and easy to talk to. She also made sure everything stayed within my price range, which I really appreciated. I could not be happier with the end result and would absolutely recommend her to anyone looking for a wedding dress. My goal was to only go to one store to find my perfect dress and Yoko made that happen for me!

We were incredibly disappointed with our overall experience. Unfortunately, the level of service…read moreand professionalism we encountered fell far short of what we expected. We began with such excitement among us and brought a bridesmaid, grandmother and it was such a bummer of an experience. We paid for the extended time with Champagne (which was never opened).... Here is why it was horrible customer service.... From our very first appointment, there was significant pressure placed on my daughter to purchase a dress immediately. While the consultant did listen to her preferences and selected several beautiful gowns for her to try on, the sales environment felt overwhelmingly focused on securing a purchase rather than allowing her the time and space to make a thoughtful decision. Now we understand why.... While we were purchasing the dress and after, my daughter expressed uncertainty. Within an hour of leaving this place, I called to explain that she was still on the fence. At that point, the dress had not yet been ordered or fully processed, but our request was met with an immediate and inflexible refusal, by the owner. While I understand and respect that stores must have policies, the response lacked empathy and any willingness to work with us. The salon's policy of offering only store credit and no returns left us feeling trapped in our decision rather than supported through an emotional and significant purchase. We were ultimately left with store credit and a great deal of disappointment. They threw in a very small credit towards alterations - once again locking us in... Unfortunately, that was only the beginning... Another frustrating aspect of our experience was the alteration appointments. For every visit, we were required to wait outside until the exact appointment time, regardless of the weather. We stood in pouring rain for one appointment and 90-degree heat for another, despite staff being inside, watching us, and a waiting area sitting empty. On one occasion, Lana, who handles alterations, saw us standing in the rain and kindly invited us inside. Her thoughtfulness and courtesy stood in stark contrast to the rest of our experience. Unfortunately, the appointments were rarely on time. During one visit, we waited 13 minutes outside and then another 25 minutes inside before being seen. The atmosphere among the staff was also disappointing. There was a noticeable amount of gossiping and whispering within earshot of customers, which felt unprofessional and uncomfortable. It often seemed as though conversations with clients were being forced out of obligation rather than stemming from a genuine desire to provide exceptional customer service and create a positive experience. Choosing a wedding dress should be a joyful, memorable, and special experience. Sadly, our experience was marked by pressure, inflexibility, and a lack of customer care. We remained polite, friendly, and accommodating throughout the process, which made the experience all the more hurtful and disappointing. The one bright spot was Lana. Her alterations work is exceptional, and she consistently demonstrated kindness, patience, professionalism, and expertise. She provided the level of care and attention we had hoped to receive throughout our entire experience. Thank you, Lana, for your outstanding work and compassion. Congratulations to the store for hiring ONE exceptional person. My advice to brides - go some place else. I love supporting small business but will NEVER recommend this one to anyone who will ask me my opinion.

I loved working with Ashley!…read more I was in a serious style rut, and in need of some direction. I found Ashley through a work friend who raved about her experience. There's a few package options that she offers, but I opted for "The Full Experience"- and it was seriously the best decision I ever made. Ashley was so organized and detailed througout the entire closet audit and shopping trip. She had so many great outfit suggestions that I never would have tried before! I felt so much more confident in my clothes after our shopping day together. One of my favorite parts was the virtual lookbook that she made for me. I can easily reference outfit suggestions that she's put together- which is a huge help. I will definitely treat myself to another personal shopping day next season! Thank you!

I had the pleasure of working with Ashley for a Fashion Show event at a private country club. Not…read moreonly is her style to die for, but she was so professional and easy to work with. Was always very responsive to email and calls and was so thorough in her planning and execution of the event! Although I have moved from the area, I would absolutely recommend her to anyone in the market for personal style needs or anything related.

Amazing talent. Great for women under garment, Percise measures are made in her delivery. Ladies…read moreYou Should Know That She addresses Your Needs in Comfort. Goooooooo!

This is my second sewing retreat with Maddie and it just keeps getting better. Not only do you…read morelearn new skills, Maddie creates an atmosphere to foster relationships with other sewing besties once you leave. There's so much knowledge and fun held within those three days and not to mention the feeling of accomplishment when you create something new. It's also a great opportunity to see first hand all the great pieces you may have been coveting online. I can't wait to the next retreat!

We loved our experience at Dress Up Time. Maria was so helpful in picking the right and most…read morebeautiful dress for my daughter's Junior prom we had also gotten her Sweet 16 dress there too. Very professional we wouldn't go anywhere else. Thank you again Kelly Marvel

Highly recommend. Carmella helped me pick out the perfect dress to wear to my son's wedding…read more Professional, courteous and figured out exactly what dresses I need to try on that would look best for me. Go check them out.

I had a good experience here, however, I am giving it 3 stars instead of 5 because I didn't like…read morehow I wasn't able to personally look through inventory and pick out dresses myself like I have been able to at other stores. Dresses were brought to me to try on based off of feedback I gave the consultant, but I feel like I still wasn't able to find the vibe I was looking for. My consultant was very kind and helpful, but I would have liked seeing more dresses personally and my appointment felt slightly rushed, but I did love how we were able to make an appointment, as it is appointment-only, and I ended up having the whole shop to myself. Overall, I appreciated the aesthetic and cleanliness of the shop and liked that I was able to pick a budget that worked for me, but I didn't feel as though there was enough inventory for me to find the dress of my dreams.

Behind a locked door step into a dimension of hearts and tulle, everything but the knight in…read moreshining armor. My daughter and I sipped lovely flutes of champagne with rosebuds, and then I was treated to a fashion show of one slinky dress after another. Our guide explained it all. Learned about veils -- plain and fancy, slits up the side, backless, plunging necklines, yes and yes. The experience culminated in the question: Are you ready to say yes to the dress? Kinda sorta but better sleep on it.

So happy I went with The Dress Matters! I bought my wedding dress elsewhere but did my alterations…read morehere and they were amazing. My dress fits perfectly! The service was above and beyond. The bustle is SO easy to work with, and she steamed my dress and veil for me before bagging. Would highly highly recommend!

The Dress Matters is a charming and intimate bridal boutique. We had our own little showroom…read more(myself and 3 guests), and we were allowed to shop through the dresses. I chose this as one of my shops because they carry Tina Valerdi, and Debbie pulled every Tina Valerdi gown they had for me :) The selection is beautiful, and she was kind, patient, and friendly. She even stayed past my appointment time to help me. I posted pictures of my 2 favorite dresses at her salon. One of them is a sample dress for only $100!!!!! At the time of my visit, it was my top pick, and she graciously offered to hold it for 24 hours for me. Although I ultimately chose a dress from another boutique, I am so glad I came to The Dress Matters. Thank you!!!

I just went to this store today to get my shoes for my wedding…read more I have been looking everywhere for orange or dyeable shoes I liked. I'd been looking in three states. Most shops will telly you they carry dyeable shoes and they have like 10 pairs. Absurd. On a whim we decided to check out this little place less than a mile from home. Best choice I could have made. They have an entire room of evening and dyeable shoes. They easily had 200 pairs of dyeable shoes ranging from 40-200 dollars (most seemed to be about 60). Everything from super conservative looking shoes to very fun, modern shoes to shoes, short heels to sky high heels, simple to all dazzled up. The staff was super friendly, knowledgeable and helpful. I'm pretty sure it was three generations of a family working there. Always a nice feeling to support a local mom and pop business. I would definitely recommend going here for any special occasion shoes.

I'd give it zero stars if i could…read more Last week, 1/11/13 I purchased a pair of $160 lace Brianna Leigh peep-toe pumps for my wedding in May. I'm from the neighborhood so I popped in the store, saw them and fell in love. It's an adorable shoe, that I thought I'd surely wear down the aisle on my wedding day. However, that weekend while shopping I found a different pair of shoes that match near exact to my dress and had to make a decision. Naturally I decided to return the shoes to South Philly Shoes since the others were such a better match. I looked at the receipt for a return policy before going in. Stamped across the front is "NO CASH REFUNDS". I bought with a charge - no problem! So I went to return the shoe today, 1/16/2013, just 5 days after purchasing. I hadn't even taken them out of the box. Immediately the two women in the store (who where both there when I purchased the shoes) told me there are no cash refunds. I said that was okay, I bought them with a credit card and would gladly take the refund on the charge. Now, I too am a small business owner and know the risks and costs of running a small business. But treating my customers and clients with little to no respect, no flexibility and no understanding is certainly not the way I do business. Needless to say, I support small businesses as much as I can. I shop Passyunk Ave to do my part and contribute and thus, shopped South Philly Shoes in the first place to ensure that if I'm going to spend money anyway, why not support the local/small businesses. The owners/managers/whoever the snide ladies behind the counter are launched into a full on rant about how expensive it is to run the credit card machine, how each time money goes into the register, it goes right out to pay bills, that the recession has hit them very hard and they don't have the money to refund me or anyone and that is the way it has been for 32 years. They insisted that a stamp on the receipt that says "NO CASH REFUNDS" is the same as NO REFUNDS, which it is plainly not. It is, to me, very specifically NO CASH REFUNDS as it clearly is stamped. Unfortunately, these are the risks and costs of running a small business and it is really hard to believe that in 32 years not one person has received a refund from this place as they suggest. It's sad to say that this is why people shop big box and department stores. I won't let this situation leave a bad taste for all small businesses of course, but definitely for this one. I stood there a few minutes to plead my case - it's not the same, it's a charge refund not cash, it's less than a week that I've had them in my possession, I don't need them, nor do i need a store credit because I now have shoes etc. etc. and to no avail. She avoided eye contact, told me that if I wanted to stand there and fight her I could but it wouldn't make a difference, quickly wrote out my store credit, handed it to me and said if I didn't want it, to give it to my mother or someone. I have purchased shoes there last year for my sister-in-law's wedding, 3 of 5 proms and other events and I will not be returning to this store. Each time I find that I could kick myself for going back, the staff is rude and snobby despite the shop being completely run-down and a complete and utter mess. Their bridal selection is vast but has grown cheesy over the years, everything else in the store is as another poster said "tacky". I am disputing the charge with my bank to at least have some support. Ridiculous that a business can conduct itself like this no wonder they are in such poor shape as they say. Go elsewhere, there are tons of great local small businesses and boutiques around the city, this is not one of them.

Kim is super responsive and sweet. Her store is beautiful and clean and high end. She had lots of…read moreoptions and I ended up finding exactly what I was looking for there! They gave me all the time I needed to try things slowly and consider options. Definitely recommend them in the Philly area. A lot of the stores I tried felt like they don't hear you in what you're looking for and try to push you into certain dresses or styles, but I had the opposite experience here. They were also very accommodating when I had questions afterward!

An elegant "small town" boutique with New York fashion sense. The dress shopping experience was…read moreexciting and personalized. Every dress had coulture Distinction with reasonable price tags. In house alterations made the shopping experience seamless. Ask for Kelly...her obvious fashion degree is only outshined by her warm and fun personality.