Throughout my search for a wedding gown, I visited bridal salons in Philadelphia, New York City, Austin, and the surrounding suburbs. Unfortunately, the Wedding Shoppe was by far the worst experience I had. From the moment I arrived, the level of unprofessionalism was shocking. I now understand and agree with many of the one-star reviews here. The sales staff were not only dismissive, but outright rude both in person and over the phone. During my appointment, the consultant repeatedly interrupted my mother while she was trying to ask simple questions about the dresses. When I expressed that I wanted a few moments to step back, talk with my mom, and think about a gown I genuinely loved, her demeanor shifted noticeably. Instead of being supportive during what should be a special and thoughtful decision, she became cold and visibly annoyed. What made the experience even worse was the condition of the salon itself. For a place that presents itself as high-end, the environment was incredibly disappointing, the space smelled musty, and the bathroom was unclean and poorly maintained. While the store carries beautiful gowns from reputable designers, the experience of purchasing one should match the quality of the product. Unfortunately, the way this salon treats its customers reflects poorly on those designers. I would strongly discourage anyone from booking an appointment here. Wedding dress shopping should feel exciting and special, this was anything but. read more

I had an incredibly bad experience here--I couldn't believe how unprofessional and downright mean the saleswomen were. Within minutes of walking in, my sister overheard one of the saleswomen making a very snobby and unkind comment about how I was dressed (wearing a very nice blouse and jeans--I guess I was expected to show up in a formal gown?) Unforgivably, they treated my mother with incredible disrespect. They acted like she was some kind of peasant, making endless comments about how pricey THESE dresses are, so maybe we should look at this rack instead? We had an appointment to look at bridesmaid dresses, and while we were perusing someone actually went up to my mother and asked, "Are you shopping, or just dreaming?" What a miserable person. You really would have thought we were on the set of Pretty Woman, not an upscale bridal shop. Just shameful. I never got the chance to give them a budget, but they immediately assumed we were shopping out of our league. I had been to the store before, I knew very well what to expect. Save yourself a miserable time and skip this shop. My mom and sister drove in from out of state to get some wedding planning done, they ruined what was supposed to be a nice day and made us all feel humiliated and judged. Note: I confronted our sales associate and another employee before we left about her awful treatment of my mother and their repeated insults. Nothing was done, no apology was offered. This wasn't one bad egg having a bad day, this is the accepted culture of that shop. Stay far away. read more

I came to The Wedding Shoppe after going to 5 different bridal salons in Philadelphia and along the mainline. My initial reason for booking an appointment here was because I have been gawking over Inbal Dror wedding dresses months before I got engaged and found out that The Wedding Shoppe carries her gowns. Let's be honest, those dresses cost an arm and a leg, but I knew I would not be able to find 'the one' without trying on an Inbal Dror and getting it out of my system. Donna was my consultant for the appointment and she made me feel like an absolute princess. After talking with me about some different styles similar to Inbal Dror we started trying them on and I fell in love with pretty much every single one she chose for me. Long story short, by the time we got to the section of Dror gowns I was in heaven and low and behold I ended up buying the exact dress I tried on. Donna was so patient and let me try the dress on 3 times and I went over my appointment by almost 2 hours. I am so happy I chose my dress from The Wedding Shoppe and have had several fittings leading up to my wedding in May. Ziba has been my seamstress and has been making the alterations exactly (if not better) than how we discuss during our appointments. Donna has been a part of each fitting as well, making sure everything is perfect for me. When comparing my experience to other bridal salons, The Wedding Shoppe blows them all out of the water. I never felt rushed along or forced into a decision or felt like I was holding anyone up, which is probably the worst way to shop for a wedding dress as a bride-to-be. I have 2 more fittings before my wedding and I'm going to have to think of excuses to come back here again in the future!!! read more

The Wedding Shoppe - Bridal Near Me - Wayne, Pennsylvania

Patti is great! I got my maid of honor dress as well as jewelry and could not be happier with the options and the service! Will definitely be going back for my next formal event or wedding! read more

I went here for my wedding dress not thinking I was going to find anything because I was having terrible luck and I ended up finding my perfect dream dress right away!! The dresses are absolutely beautiful and so different than all the traditional dresses you see. It was such a great experience and Andee was amazing with her help and suggestions. I'm so glad I decided to come here!! read more

My experience at The Wedding Shoppe left a bad taste in my mouth. I went there specifically to look at Judd Waddell dresses, and I'm pretty sure I said this on the phone when I made my appointment. When I told my consultant I was interested in that designer, she gave me a somewhat blank look and said they didn't carry his dresses. Later on in the appointment, I found one on the sale rack. My guess is that they recently stopped carrying them, but hadn't updated their website. If that was the case, an explanation from the consultant would have been nice! I was looking at dresses on the lower end of what the shop carries, and I was very limited in my options. At one point I asked if there was anything else I could try on, and the consultant just said no. This may have been true, but she definitely could have said it in a nicer way. I tried on one dress that was discounted due to a trunk show, and I felt like the consultant became pretty pushy. She started telling me that I might miss out on the dress if I didn't buy it that week. Again, maybe factually true but not said in a particularly kind or helpful way. read more

I bought a VERY expensive wedding dress here. I loved everything about it. However when it arrived 6 months later, it was huge. The on-site seamstress had to take an inch off each side. After 4 rounds of alterations, the dress still did not fit right and we were out of time. The result was a nice dress that was crumpled in the bust and wrinkled across the hips. The fabric puffed at the stomach and made me look pregnant. I am a size 4 and I was wearing SPANX underneath! All my pictures of my husband and I standing at the alter look terrible. You would think that with the amount of money I spent and the expertise the store claims to have, I would have been satisfied with the result. Sadly, I was not. read more

I bought my Carolina Herrera wedding gown here at a sample sale for a fraction of its original price. Marie was a great salesperson, and did not try to cajole me into buying the dress (I hate the whole Kleinfeld's pushy thing) or into trying on dresses I could not afford. Also, they were happy to let me come back after I bought the dress just so I could try it on for my mom. Overall, it has been a very pleasant experience so far! I didn't end up doing a whole bridal appointment with them since I found the sample first, but they carry tons of lovely brands (Monique Lhuillier, Jenny Packham, etc.). Most were probably out of my budget, so unless you have a budget over $3k I would strongly recommend asking when the next sale is. I plan to head back for my first fitting in a couple weeks, and can't wait to see my dress again! read more

When you have 8 bridesmaids with different shapes and sizes but all high taste, where do you go? You go to The Wedding Shoppe. I went with the bride for a "trial" run just to see if it was worth getting everyone together for a trip.. I tried on tons of dresses. Some of the other places we went... I didn't even try anything on (bc there wasn't anything to like!). So this is how it went. We thought we'd 'do it up' so we ordered a car service to pick all nine of us up from Philadelphia. We got to the wedding shoppe at our appointment time... the lady helping us was on point with recomendations of what looks best. She also was great at showing us how the dress will really look on us (when its the correct size, fitted and steamed). We talked about how it'll look in pictures and differences in fabrics. I was pretty pleased. At the end of the day all bridesmaids have dresses (we went with same fabric, long, black but each bridesmaid was able to pick her own dress). At the end you are measured (to be sure of proper size). We will be back in a few weeks for a fittings! Oh and pricewise - I'm shocked at how affordable (most) of the dresses were! You are given an option to but half down or the whole amount once the dress is ordered. read more

I had a great experience trying on numerous dresses with the help of Donna and finally found the perfect wedding dress for my Napa wedding. I originally had my mind set on something else from another Bridal store but the dress I chose was it. We then celebrated with champagne toast. read more

This review is about bridesmaid dresses only. I made an appointment to shop with one of my bridesmaids. During the appointment confirmation I was asked what my wedding date was. After driving to Wayne several weeks later for the appointment, when we arrived, the consultant looked at us in shock saying "oh we won't be able to get anything in by November unless you rush it." Don't you think you should have advised me of that when I made the appointment and told you my wedding date? To be fair, the dresses were lovely - but wish I'd known I couldn't order any before I made the trip. She also immediately seemed more interested in knowing if I wanted to buy a wedding dress than in helping my bridesmaid. It was completely DIY - we browsed dresses, put them in a fitting room, tied sashes, and did the entire appointment ourselves with the occasional "still doing okay here?" What? Why did I even need an appointment if you are basically just letting me browse on my own? We went to David's Bridal later in the day, of all places, and were given a far better customer service experience than we had at this place. read more

The Wedding Shoppe was the 4th bridal salon I went to. I honestly already had a dress that I was about to buy at another store, but I figured I would go to anyway. Tracy was my consultant and she was AMAZING!! She clearly knew what she was doing! She pulled a few dresses that I NEVER would have looked at. She pulled this one for me and made me try it on....she knew just what would look good for my body type. The dress was BREATH TAKING!!! It blew all the other dresses out of the water, even the one I was originally going to purchase! If it wasn't for Tracy's expertise, I never would have found the one! Highly recommend as these ladies are EXPERTS read more

I went in to the Wedding Shoppe today to attempt to return a pair of unworn shoes. My wife had called some days back to inquire about the making the return, and she told me they said "no returns". Since I never listen to my wife, I figured I would head over to the Shoppe to sort the matter out. There were no salespeople to be seen when we entered the empty store, so I took a moment to look around for any signs that describe their return policy. There were none. When a sales person emerged from the basement, she looked at me like I had two heads when I asked to return the shoes. (note: I do have the receipt). I asked the sales person to show me the sign explaining the return policy. She told me the return policy was printed on my receipt. (It's not). After some bickering, and a declaration from the boss (who did not come out of the basement to talk to me) that the sale was final, and more bickering, another sales person ascended from the basement with a new receipt detailing terms and conditions of sale; I have a word processor too, lady. When the receipt lady told me I had an attitude, I was just worn out and we decided to leave with the shoes. I'll sort this out with Visa. This is merely what happened. All you yelper-brides-to-be can decide if this is the kind of place where you want to do business. The truth is, compared to Priscilla of Boston a few miles down the road in Suburban Square, this place is a real dump. The selection at PoB is larger, with nicer jewelery (and more of it). The ladies working in PoB are nicer, (read: not snooty like the staff at the Wedding Shoppe). At PoB, they know every sale leads to the next sale. So what if my wife didn't buy her dress there - they still treated her like she was important when she went in (me along for the ride) to buy underwear. At the Wedding Shoppe, if you're only buying $120 shoes, and not dresses for a whole bridal party, you're a peasant. I can't say enough about how I disagree with how they do business at the Wedding Shoppe, but the above will have to do. read more

The Wedding Shoppe was my first wedding dress shopping stop. I was happy to have my mother and future mother-in-law in town. From the very beginning, we did not feel like the experience was very special. We were put in a terrible spot to try on dresses, as everyone had to walk through my appt to get to other parts of the store. My associate seemed rushed and didn't take very good care of the dresses, stepping all over them. We weren't allowed to take pictures and were snapped at when my mother brought her coffee in. We saw another group take plenty of pictures and bring in a huge coffee to enjoy. As I was looking at dresses, another associate kept stepping in front of me as though I was unimportant. My advice: Skip The Wedding Shoppe and go to Elizabeth Johns in Ardmore. They know how to treat a client. read more

Small selection (of all very similar dresses) and very pushy. Tried to convince me to buy a dress even though I couldn't even try it on- they didn't have one dress that was bigger than a size 10. Most places carry at least a few 12 or 14's. They pressured me a lot and rushed me- definitely not the experience you want when trying on wedding dresses. On another occasion, I wanted to look at the bridesmaid dress swatches (not even try them on) with my maid of honor while she was in town, but they wouldn't let us because I didn't have an appointment, yet the place was completely empty. They missed out on a lot of money. Their loss! read more

Had a great experience here. Although the dress was more than what I was willing to spend I decided to splurge because of their easy attitudes. I was late and was not yelled at, and they did not rush me. I went on a week night and spent hours here. I was so impressed that I also used them for bridesmaids. When my dress came in the zipper was broke, but the tailor fixed it for me. Dress was beautiful for the wedding! read more

I had a wonderful experience with The Wedding Shoppe while searching for bridesmaids dresses for my wedding. I was looking for a designer that could provide a similar color, fabric, and style while providing options for a wide variety of body shapes. The consultant at The Wedding Shoppe was able to help us find dresses for all my bridesmaids that complimented each girl while still looking cohesive and beautiful! All of the dresses were high quality and tasteful. We had a private room which made it even easier! Great experience and I would definitely recommend this shop to others! read more

I have been to many different bridal shops in the area and this was by far the worst experience I had. Traci was my consultant and I told her my price range up front. I told her what type of style I was looking for and she pulled many beautiful dresses for me...all of which were out of my price range (unbeknownst to me at the time). I tried on a dress that I was sure was the one and was ready to purchase it until I was told that the dress was 3.5 times my budgeted price. When I told Traci that was out of my price range, she said "I wish you would have told me." I guess she has short term memory. It's one thing to show me a dress out of my price range, but don't play dumb about it and act like it was my fault. I would highly recommend either going to Bijou in Ardmore or La Bella Moda in Conshohocken instead. Both of those shops respected my budget and were up front about the prices of the dresses before I even tried them on. read more

My experience at The Wedding Shoppe in Wayne was absolutely horrible and I would never recommend someone to go there. My bridal consultant, Andie, completely rushed me through my appointment (I was in and out in 40 minutes). She pulled dresses without even really asking me what my taste was or if I had a preference. She referred to dresses as "cheap" and asked me if I wanted to try them on, as if my $4,000 price range was insanely inexpensive. She had me in and out of five dresses in about 20 minutes. There was absolutely no experience, so if you are looking for the bridal experience, I would not recommend coming here. Thank goodness, I brought my own strapless bra because the one that they offered probably has not been washed in the last ten years. The veils were all ripped. The salon, itself, is completely outdated and needs to updated. They don't have a ton of dresses to select from. I would highly recommend making the trip down to Bijou Bridal for the experience. They present each dress to you, the designer, the price, and the style. They are not pushy and my consultant took the entire hour and half appointment in stride. I never felt rushed, rather was surprised when the appointment was over. The Wedding Shoppe is completely a thing of the past! read more

My appointment with Donna was fantastic. I have had many bridal appointments and she made my experience wonderful. She was cognizant of my budget, which I REALLY appreciated! Most salons will show you dresses up to 1k above your budget and she was so great about not going over. She also wasn't pushy like some other consultants i have had at other places. read more

I had a GREAT experience at the Wedding Shoppe... Andee is Fantastic! She is truly a stylist and knew exactly what wedding dress I needed to try on! My sister came with me to the trunk show. We made an appointment and I brought a bunch of pictures with me from pinterest/cut-outs from bridal magazines of the type of dress I wanted. I showed Andee the pictures and she said without hesitation, "You need to try this one on." That was the first dress I tried on, and was also the one I ended up purchasing later that morning. It was such a good pick from Andee...it brought tears to my sister's eyes, not once, but twice when I had it on. I tried on a few other dresses after the "first" dress - they didn't have the same impact on my sister. ;) I greatly thank Andee for making the dress picking so seamless... I didn't have to look any further! After I brought the dress, Andee continued to follow-up with me, made sure my bridesmaids had what they needed, helped both my sister and I with the shoes, and made sure we had everything we needed delivered in a timely manner. As Andee put it, "You will not find a better dress... The dress is not wearing you, and you are not out wearing that dress." Andee is quite the matchmaker! Cyndi, the Wedding Shoppe's Seamstress, is also Fantastic! Cyndi has excellent attention to detail. I had numerous fittings (my dress was very detailed) and Cyndi really knew what had to be done so the dress fit like a glove. She did an amazing bustle on my dress (even had matching pearls/ribbons for each tie), and pressed my dress/veils perfectly before the big day. She is one of the sweetest people I have ever met, and really made sure everything was Perfect! I also had Cyndi work on my rehearsal dinner dress and my sister's bridesmaid dress. Overall, I really, couldn't have asked for a better experience. Both ladies are professionals in their areas of expertise. read more

Pretty bad experience all around. When I called to make my appointment, the woman who answered asked what designers I was interested in. I told her Jenny Packham and Monique Lhuillier. She said they were totally different price points and very rudely said Monique is really expensive. I said I know, I've tried her stuff on and I'm comfortable spending that. She wouldn't let it go and kept saying how those dresses can be 15k. Mind you there are also a bunch under 8k but she didn't mention this. I thought it was really rude but made the appointment anyway and came in. The woman who helped me was nice and did offer some nice accessorizing ideas. But when it came time to go, she started pressuring me a ton. I was ready to potentially make a decision but she was like a used cars salesman telling me that my dress might be cancelled and that they wouldn't have it. I told her there was one more dress I wanted to try before making such a huge decision and they didn't have it. She offered to order it in for me - for 200$! I'm living in NYC and even the top line bridal shops are 50-60$ to order as many dresses as you want from the same designer. Wedding Shoppe wanted 200$ per dress. I ended up going to Saks and buying the Monique which they ordered in the color I wanted to try on for 60$. read more

I had a wonderful experience finding my bridesmaids dresses at the Wedding Shoppe! My morning had started out with an experience at the complete opposite of the spectrum, and the Wedding Shoppe was a breath of fresh air. Lindsay assisted me and helped me to find the designer, styles, and color I was specifically looking for. They had a great selection of styles and designers to choose from! Ultimately I ended up selecting 5 different styles by Alfred Sung in one color for my girls to choose from. They all had their alterations done at the shop and they all looked SO lovely on the day of the wedding. Also, really appreciated the variety of price points they had. My girls dresses were all under $200 and were made of beautiful fabric with great construction and details. Thank you Lindsay and the Wedding Shoppe! read more

I didn't wind up getting my girl's bridesmaids dresses here, but the staff was really helpful and allowed us to take over the basement for two hours trying on things. Worth checking out read more

I found "the dress" at the Wedding Shoppe in Wayne. Not only is their selection wonderful, but the service was so professional and the selection of dresses was excellent. My mother, a former art director at Brides magazine, and my aunt, a former buyer for Gucci, accompanied me and we all agreed that Donna and Pattie were wonderful. Since I thought I knew what I liked, Donna helped me find dressed that matched my style but she also made a few of her own suggestions. Her picks ended up being the best dresses on me by far! What a gem she is! The dress that I ended up purchasing was one of Donna's suggestions and it looked a bit lack luster on the hanger. Once I put it on my Aunt gasped and my mother burst into tears. I was glowing and in LOVE. I am not a small person and Donna had no trouble finding dresses that flattered me, helped my squeeze in struggle out of a few and was very respectful and kind. Pattie, the shop owner, was lovely as well. As a side note, we found out after we decided to buy the dress that Pattie was the manager at Suky Rosan (the famed Ardmore dress shop that closed with Suky's passing) for over 25 years. Donna was also a Suky employee for over 17 years. The wealth of knowledge and experience that each staff member had was clear. This was a fabulous shopping experience. Thank you to the Wedding Shoppe!!! read more

If you're a "typical" main liner then this place is for you. If you grew up on the main line like I did and. DO NOT ACT LIKE A MAIN LINER, then this is not your place!!! I bought my gown 8 years ago from here and was treated great by a young consultant who told me she was leaving but would be my consultant until my big day. Unfortunately after that, she left and I don't blame her!!!! My daughter and I had an appointment this past week and when my daughter arrived a woman treated her so IGNORANTLY !!! She inquired about her budget and told my daughter that she basically can't buy a gown from them per her budget. She did not bother showing her any gowns and acted as if we wasted her time. While my daughter was looking at gowns, the consultant received a call and took it despite the fact that she was suppose to be assisting my daughter. I am OUTRAGED by their conduct and when I called to make the appointment, I spoke with Marie who acted like a TYPICAL MAIN LINER on the phone and rushed me off the phone saying she'd call me back to set the appointment. Her demeanor was nothing short of ARROGANT AND IGNORANT. Trust me, no matter what your budget is do not waste your money or time here. We found La Bella Moda in Conshohocken and purchased her gown from there. Give them your business as you won't be disappointed and are treated like a human being rather than a piece of trash like the Wedding Shoppe treats you. read more

What a cute little boutique! My fellow bridesmaids and I traveled from five states to try and find our dresses. Unfortunately, we were unsuccessful. Our salesperson wasn't clear about which dresses were available in the color that was chosen. We didn't get enough help during our appointment and then had to rush as our hour and half was almost up. It was very upsetting for our bride that the salesperson didn't seem to take us seriously. We totally would have bought our dresses here-they were within budget and super cute. Oh, well. read more

The Wedding Shoppe has nice gowns, but overall it is a terrible experience. Unlike every other nice boutique shop in the Philadelphia or NY area (including Elizabeth Johhs, Lovely Bride, Bridals by Danielle, Kleinfeld, Saks Fifth Avenue, Mark Ingram Atelier, Monique Lhuillier, Vera Wang and on and on), they are incredibly rude about taking photos and don't allow it. They also do not allow you to enjoy champagne with your guests, again unlike every other nice bridal boutique around the area. Andee is a super sweet and energetic consultant, in great contrast to the miserable and totally unaccomodating owner. Additionally, the owner and other consultants will roll their eyes at you or your guests, thinking it's behind your back, but somehow do not realize they are surrounded by mirrors?! They are also overall quite pushy, clearly trying to force a sale. I almost bought a dress here only because they were one of few places to carry a specific designer. I am so glad I did not make the purchase, despite their pushing me to do so. In fact, I later had on the identical dress at Kleinfeld that if I bought it at Kleinfeld would have cost me $1,700 LESS than what the Wedding Shoppe was charging! Truly a disappointing experience overall. If you are looking in the Philadelphia area, Elizabeth Johns is a much nicer place with high end designers as well. Ask for Hollie if you go there! read more

I would definitely not recommend the Wedding Shoppe for bridesmaids dresses. At this point, I don't have a negative remark about the actual quality of the dress. The way they deal with their customers is awful. First, you are supposed to order "sample dresses" so that you can get an accurate size. Well, after waiting three weeks for these "samples" to ship, I had to go ahead and order a dress with rush delivery. I ordered a few sizes up from my normal size. (Plus, the sample sizes are not even reliable because they tell you not to 100% base your decision on the sample sizes, because they have been worn so much and stretched out). After paying extra for rush delivery, I got the sample dresses in. Turns out, I needed a size two sizes smaller than what I had ordered. I called them to ask if I could change ONLY THE SIZE. They said absolutely not because my order had been sent to the manufacturer. I asked who the manufacturer was, then they admitted it was them! I pointed out that I had not received an email (as promised in the initial confirmation e-mail) letting me know my order had been processed and sent to the manufacturer. They said even though I didn't receive this confirmation, it had been sent to the manufacturer, so I couldn't make any changes. They have a loophole within their system apparently, to prevent anyone from changing their order after the initial purchase. I will not that the dress is not even slated to ship until mid July. I asked if I cancelled my order and re-ordered, if I would be fully refunded. Of course not! Very rude customer service, and now I am left with no solution. read more

First of all, I don't write reviews. I do read reviews a lot to base my decision on certain places, but I just had to write a review because I couldn't believe the unprofessionalism at this place. The ladies that work here are about 50+ years old. On the Main Line you expect to be treated with respect since it is a nicer area, but the respect was really lacking. Everytime I walked into this store, I wasn't greeted, I didn't know anyones name and 2 out of 3 times there was no one at the front desk. I ordered 2 flower girl dresses from this store. They were absolutely gorgeous, I loved them. I had given the flower girls measurements when ordering and they ordered the appropriate size based on the measurements. I went to pick them up and there was no one at the desk for 10 minutes. I was yelling, calling for someone if anyone was there. I could have taken a couple pairs of shoes, jewelry and wedding dresses if I wanted to! Anyway I was so fed up I finally decided to call the store and someone answered right away. I told the lady I was at the front waiting for 10 minutes. I was so confused at what she could have been doing that she didn't hear me yelling. So I finally had the flower girls try on the dresses and the one fit my daughter perfectly, the other flower girl was swimming in hers. Based on the measurements I gave for the younger flower girl, they ordered a size 2. This was way too big for a little girl who is not even 1 year old yet. My daughter is 5 and they ordered her a size 4 and it fit perfect. So how would a 2 fit a not even 1 year old? These people don't think here. So I contacted the store and asked about the return policy because no one makes you aware of anything when you order or even walk into the store. So fyi, NO RETURNS. Only store credit. If I would have known that, I wouldn't have ordered from them. I hate places like that. So I told Andee I need to exchange or return the dress. She told me to bring it in for alterations because their smallest size is a 2. I'm sorry I'm not having a dress completely practically remade and paying for that after paying $140 each on these flower girl dresses. No way. And should have told me the return policy when I was ordering and that a size 2 was the smallest size they offer!! What the heck that's kind of important information! I ended up contacting the owner Pattie. She was very nice to tell me I can bring the dresses back in for a refund if I brought them back by the end of the week. So today I took the dresses back. I walked in and there was a lady behind the desk (don't know her name because she didn't say.) and a lady next to her. (Didn't know her name either.) The one lady that was sitting next to the front desk girl, got up and walked downstairs. Came back up briefly and went back downstairs. Once everything was returned, I told the lady at the desk to let Pattie know I appreciate her doing this. She responded "Oh that was Pattie right there". I was appalled that the owner of the store was sitting right there, didn't say anything to me, didn't even look me in the eye, and just ignored me! I can't believe how unprofessional and rude that was. I am so happy to be done with that place and I have been telling everyone I talk to how much I don't recommend that store. Just rude unprofessional people. read more

The Wedding Shoppe was the second bridal boutique I visited on my quest for my dream dress. I had made an appointment in advance and I brought my mom and bridesmaids along for what I thought would be a fun day. However, the minute we walked in, I felt like I was in the way or that I had just walked in off the street and was interrupting. Basically, Traci would clip me into a dress and then walk out of the dressing room to take a phone call or to talk to another salesperson. No help displaying the train, no discussion about the detailing or how it looked. Not only that, but Traci seemed to have a permanent puss on her face the whole time. I'm not sure how you can be so miserable working at a bridal salon. After a few dresses I made up my mind that regardless of whether I liked a dress, I wouldn't buy it from The Wedding Shoppe. Had they been nicer, more attentive, more excited about my wedding and experience, I would have considered purchasing a dress there. In fact, I really liked a particular dress that cost about 1/2 of my dream dress at another shop. But I would not even consider purchasing the dress at The Wedding Shoppe after the experience I had. read more

I have never written a review before, but I had such a fantastic experience at the Wedding Shoppe that I wanted to tell other brides-to-be! I had an appointment on 10/20/2012 and my consultant was Donna. I initially made the appointment because they were having a Monique Lhuillier trunk show, and even though I wasn't ready to purchase a dress, I wanted to see what my options were. (I honestly didn't even know that I'd be trying on dresses!) When I was introduced to Donna, I told her right away that I didn't plan on buying a dress without my mom, who lives in South Carolina. I'm sure other consultants would have brushed me off right then and there, but not Donna! She still gave me 100% during our 90 minute appointment and she never tried to "sell" me on anything. In fact, after putting me in two GORGEOUS dresses that I loved (that SHE picked!), she encouraged me to shop around a bit, "take my time" with the decision, and then come back to see her with my mom if I just couldn't live without one of them. And even though the dresses were out of my price range, I would absolutely go back to Donna and have her help me again, simply because she had such a great attitude and personality. She was intuitive, patient, understanding...just FABULOUS! I should also mention that she wrote me a little follow up note which was personalized and a really nice touch. I did, however, give the shop one star only because of the small selection of dresses under $2000. A bride's gotta be on a budget these days! :) read more

I just had a terrible experience with this store. They ordered in a mother of the bride dress that actually came in FOUR sizes larger than ordered, with a tag in it for the smaller size dress. There were two seamstresses there who confirmed that the measurements of the dress were the larger size and that the dress could not be altered without compromising the detail on the dress and they refused to touch it. The manufacturer was willing to admit their problem, but neither the dress shop or the manufacturer were willing to get the right size dress in a timely manner. At the time of ordering (early March), I ordered additional fabric for straps and a shawl to be made as well. To date this fabric still has never even come in. My daughter's wedding is in two months, and I am now in a state of panic. I was given my money back, and am going hoping to find another shop who will be able to help me since my timeline is considerably shorter now. It is noteworthy to tell you that at the time of my fitting there were three, yes three, other mother of the bride customers in there fighting over messed up orders. One woman was back for her 5th appointment for alterations and claimed they still hadn't gotten it right....she advised that I take my money and run. Which is exactly what I am doing.....only wish they didn't leave me with such a limited time for the process. If there were less than one star, I'd have chosen that. read more

Great selection and excellent customer service. I worked with Traci in December of 2016 who was responsive to what I was looking for and also picked out some dresses I wouldn't have necessarily picked out on my own. I went back multiple times to try on a particular dress I liked, but ended up not purchasing. I never felt pressured to buy. It was clear they wanted me to really love my wedding dress. I was very happy with the customer service I received I and would recommend driving outside of center city Philadelphia to take a look at their selection. read more

I happened upon The Wedding Shoppe today as I was scouting a MOB dress. My daughter lives in another state and bought her gown there. HOWEVER, my entire family sent me to scope out shops for a very formal evening winery wedding in NY. We are all local and would have spent close to 8K among all of us. I was treated so rudely today that I left. I wasn't in the door 10 seconds before I was asked if I have an appointment. When I said no, you would have thought the world was coming to an end shortly. I was horrified at the reaction by two staff members. I found a beautiful gown at the Van Cleve Collection in Paoli and will be bringing all 9 of my party to Van Cleve. The Wedding Shoppe staff is snooty and pretentious. I will tell everyone I know about this waste of 10 minutes. Hard to believe people like this stay in business. read more

This was the first wedding dress shop we went to, so obviously, it was a very important and exciting experience for me and my mom, who accompanied me. We had an appointment, and the sales woman who helped us (Tracey, I think is her name) helped us. She was very nice - offering advice and wasn't too pushy. Regardless, we purchased my dress there, which was on sale and absolutely stunning. We even got a card after purchasing my dress! I also loved our seamstress, Janet. My only complaint is the other women who worked there, mainly the ones at the front desk. Each time we walked in for my fittings, we were always greeted with: "DO YOU HAVE AN APPOINTMENT?" ...no "Hi" or "How are you doing?" ....they were just extremely snobby and bitchy. Which really left a bad impression on my mom and I. I really only recommend this place for Janet, she was so sweet and accommodating. read more

To all the brides out there who are looking for attentive quality service and a can-do attitude, go to the Wedding Shoppe in Wayne PA to look for your dress. They not only have excellent taste in their selection, but it's also varied enough to cater to a lot of different fashion palates. In addtion, they have staff that are so willing to help you they will nicely tell you HONESTLY whether the dress is for you or not. No price point pushing here! My wedding was at the end of May and I started shopping a little on the later side for a dress (in Feb). First off, I would like to thank Marie, one of the dress consultants for her initial customer service. My mother was driving down from CT to help me shop and is notoriously late. I called when she was inevitably running late to check what time they closed and Marie not only chatted on the phone with me about my wedding while I waited for my mother, but then waited until we got there fifteen minutes past closing time, THEN helped me try on dresses in the store THAT NIGHT until I had narrowed it down to one or two. There was no hemming and hawing and trying to get me to reconsider dresses I was only 'iffy' on, if I wasn't thrilled she could tell and just helped me into the next dress. Needless to say Marie went above and beyond the call of duty here by about 2 1/2 hours. She was gracious, helpful, infinitely patient and had the added bonus of having personal and professional experience to give me NON-PUSHY advice from. I will officially always adore Marie and will think kindly of her as one of the people who made me feel beautiful, memorable and ME on my wedding day. I also have to give kudos to the seamstress they assigned me. Talk about a lady who knows fine garments. The dress I eventually settled on was a little non-traditional for current times, a little 1920s-ish and I was so busy doing other things non-wedding related up until it arrived at the shop that the initial fervor and infatuation with it had died down a little. When the time came for fittings Cynthia managed to squeeze me into her schedule, even though I was probably fourth in a line of brides who were doing everything at the last minute. She saw me at night when I was available even though it was late (9PM usually), and was probably even willing to see me at her house if I couldn't make that. But the most pleasing part of the business was that after she was done altering my dress to fit me, it looked FABULOUS. You know that feeling of "Oh! THAT'S how it's supposed to fit!"? And you realize that most finely made garments are always going to be beautiful? Needless to say I fell in love with my dress all over again. It made me feel GORGEOUS. I could tell Cynthia truely cared about her work and her customers when she even wanted a try-on before she altered the dress so it would be ensured no mistakes would be made. Above and beyond the call of duty as well, she made me feel beautiful in a dress that she brought the beauty out of specific to me. And THEN she helped me out with accessories!!! If the Wedding Shoppe staff (most notably Marie and Cynthia) are reading this, know that all of you contributed about 70% towards making my wedding wonderful and memorable (and yes, you were right; the dress IS the wedding). I could not have had as great a wedding if you hadn't sold me a fabulous dress, and sold it to me in a fabulous way. ;) read more

Bad experience with my online order, and horrible customer service. My fellow bridesmaid and I ordered on the same day. Two months later my dress came in the mail, and her's took an additional 2 weeks to arrive. The sizing was way off and now we have to buy additional dresses so we match. Due to their strict 10 day return policy, I was unable to return or exchange mine. On top of the sizing issue, the dresses look much cheaper in person, and unfortunately are not worth the wait, or money spent. Bummed! read more

I was very displeased with the costumer service and professionalism of the staff members as well as the online consultant specialist, Lori. Very unhelpful and staff members have a rude tone via emails and phones calls. WOULD NOT WASTE YOUR TIME! read more

I had a terrible experience as a bridesmaid watching the bride trying on dresses. The worker(short, dark hair, heavy set) was extremely rude. She told me and the other bridesmaids that our opinion was wrong and we clearly didn't understand "high couture". When we suggested dresses more affordable, she refused to look at them. After the bride had picked her dress (the price being over 11,000) she pressured the bride into getting it even forcing her into tears because she wasn't sure she could afford it. As I was in the dressing room trying to calm down the bride she came in demanding to know what was going on. After a brief explanation she told me to " get out of the dressing room". I will never return to this shop ever. read more