5/2/17
As of today this office lost 6 patients just because of how rude, judgmental, argumentative and unprofessional the receptionist in Dr. Shin's office is. What drove me to write this review was because I was late to an appointment today due to a misunderstanding and miscommunication of the receptionist to client and when I arrived I was verbally abused and humiliated.
I called to make an appointment today for 1pm and the receptionist told me that I was not welcome unless the bill was paid, she told me I had to call BEFORE I came and pay or I would NOT be seen. I told her I would call as soon as I was home to pay the bill, when I got home I called the office at 11:05am, no answer, I then gave a second call at 12:50, no answer, I left a message asking if I was allowed to pay in person because no one was answering, no call back. I then decided I should probably go even though she said I was not going to be seen without payment beforehand so they won't charge us for a missed appointment. 30 minutes later from my last call, I receive a call from the office saying "You know it's 1:10pm right?" In a very rude tone, I replied with "yes, did you get my message?" She brushed it off and asked "are you on your way" I said "yes" then she hung up on me. I finally arrive after 35 miles from my house, rush into the office because yes, I was late as this point and all she said to me was "your late we can't see you". She wouldn't not let me explain where the miscommunication was and why I had left late she just kept cutting me off and saying "You are late we can't see you" over and over again.
I then walked out of the office and told my guardian what had happened. My guardian told the receptionist to have the doctor call her. The doctor refused to call and didn't show interest to make things right with my guardian, he had the receptionist call my guardian back. The receptionist told my guardian that I was "Immature and irresponsible and we are taking her off our patient list" she then went on by telling my guardian that "You should know better you're a nurse". Receptionist was argumentative and continue to argue over the phone with my guardian. My guardian then ended the conversation by telling her to take all of the family off the list because of how disrespectful the doctor and receptionist were acting.
Moral of story,
Don't waste your time here the receptionist is argumentative, unreasonable, rude and unprofessional. She does not care what you have to say. What if you had a family emergency? The receptionist nor the doctor would not give you the time to explain or care what happened because at the end of the day they don't care about the clients, it's all about their paychecks. read more