Damaged my nails from having powder gel done for many years. Went here and they were very rough on…read moremy weak and damaged nails, and they actually hurt! They charged me $35 for a manicure, and by the next day, several have cracked snd peeled. I removed the polish and gently reapplied polish, using healthier nail products in an effort to heal the additional damage they did with their rough treatment and thinly applied inferior nail polish product.

I wish I could give it -1000 stars and receive my money back!! I called ahead they said $110 for…read morefull set acrylic manicure and gel pedicure. The lady gave me the wrong service for pedicure and gave me a acrylic pedicure instead of asking, and through the service I asked her are you sure I need this service and she proceeded and said yes, after completing the pedicure she said $190 for everything when I was originally told $110 over the phone for everything. She proceeds to yell in the store and talk in her language she tells me she doesn't want to do my manicure which is unprofessional because it was her mistake and ANDY does my manicure after the person he was working with, I told Andy my feet are bubblegum base color and he proceeds with the colors he choose after shows him my inspo picture. Andy did my nails very bubbly and big, and rushed. I will never go back, and I hope I'm able to dispute this charge!!! At the end I ended up paying $130 this is crazy! I'm sticking with nail techs! The vibe is terrible!

A huge thanks to Andrea Record who took the time on her day off to cut my hair. After 2 rounds of…read morechemo, I have lost a lot of hair and wasn't comfortable to be seen around others. Andrea made time for me on a Sunday afternoon. Thank you!!

After reading the reviews, I was hopeful but I quickly learned that they definitely don't take…read morewalk-ins. I wouldn't waste your time or the drive.

Stopped by as a walk in client, was there for a pedicure. I used to go to this business prior to…read moreCovid. It has been renovated and looks nice. I was greeted and taken back without a wait. I did not get the technicians name but she was nice and did a great job on my pedicure. I was relaxed and enjoyed my time. There were all new faces and she shared with me there was a change in management. I would suggest making an appointment as I did for 2 weeks! Thanks for a great visit!

She was very nice did not take forever to do a full set acrylics. Work looked great.read more

If I could give no stars I would. I took my daughter for her 13th birthday to get her nails done…read more She decided to get a full set acrylic and I just a purple polish regular manicure nothing special. Actually he argued and didnt want to give me the colors I wanted either, Like green and purple. Even though I said every other finger so whatever just do purple.. The lady told me 60 after we told them what we wanted so obviously I assumed that it was for us both. We finished and when she told me $95 I about hit the floor. She said "60 fo her 35 fo you" I said that's ridiculous but paid it anyway. Needless to say no tip. Apparently they change prices after they do it to others too I should have read the reviews but it was her birthday so I paid it. Beware! Get clear pricing BEFORE. WONT BE GOING BACK

I wouldn't recommend this salon for hair color. They'll over charge for something that washs out as…read moresoon as it gets wet. I've dyed my hair for years and never had this happen before. Although, if you're going to get a trim and style this is the place for you. The overall store and cleanliness is top teir. Bathrooms are spectacular. Just not hair color.. Definitely not worth the $300 I spent, literally washed down the drain

I've been coming to Susan's since 2009. I've had a few stylists that I love and I have one now who…read moreis amazing. My hair is always done well and rarely have I left not happy and given the 12 years, that's saying a lot. The nail tech Jenise Ashley is the best. I love the way she does my nails and I love chatting with her. She is a major asset there but (and this is part of why this is 4 instead of 5), I think she's very underutilized. It can be hard to book hair and nails on the same day. I am an oddball because I don't like doing this stuff so when I do it, I prefer one and done! :) I am really glad the endless country music has stopped because it was really such noise pollution for me, I stopped coming in for awhile. I just can't listen to it for that long. I don't even know that the stylists liked it! Another reason for 4 out of 5-the pricing is a touch higher than is reasonable. I can and do pay it because I really like my stylist and Jenise, but the pricing could be off-putting to others. I've seen coupons for new customers out. This always irks me as a long time customer--why not some kind of loyalty program? It doesn't have to be complicated at all. I like things simple. Overall, the receptionist is friendly and will work to get you in even when you're forgetful like I tend to be sometimes. The stylists (mine is Shaney) and Jenise are wonderful. I have not used any of the others but my daughter has and had good results. I've gone to them for a long time and will keep going.

Fantastic salon! Beautiful, great location, easy to schedule. Victoria gave me the best manicure…read moreI've ever had. So kind and so competent. Live the owner: Emily is awesome! Cannot wait to come back for allll the services!

Had a gel removed and my experience was amazing. Close to work so I might have found my new nail…read moresalon. Victoria went above and beyond. Extremely happy.

Run from this place. Nothing was good. Owner lied and said I would leave happy. I didn't. I have…read morereal witnesses who saw my hacked hair after it was done. I said blonde all over. No blonde showing. Every picture tells a story. Stay away from the dollhouse salon in Alexandria. Now I know why the independence salon failed.

This was a terrible experience. The color done by the…read morestylist was not what we had discussed; the highlights were thick and chunky & wrong color- I had stated over & over I did not want golden at all. The extension install was literally a disaster. The wefts were cut so the bands shredded, you could see the extensions, they were not connected in spots, had slippage, even after a correction they were not correct. Numerous other professionals said this was the worst install they had ever seen. I have severe damage to my natural hair. Instead of an apology, the owner left it up to me to deal with & left my natural hair completely wrecked. No apology was offered because the business refused to take any type of accountability, even though the are the "professional"

My first experience with the salon was for my wedding. We practically had the shop to ourselves all…read moreSaturday morning! We were allowed to bring in treats and beverages and they made a spot for our make up artist to do her thing. I worked with Jacquie, and a couple of the other girls worked on some bridesmaids. Everyone that worked with us made sure that the looks were exactly what I was hoping for! I enjoyed my experience so much that I have become a regular client to Jacquie! Each visit, I feel important and well taken care of. She always goes over and beyond to have fun and always shows off her exceptional skill level. It's such a great environment to be while I'm getting dyed and cut!

First let me start by saying I only had nail services done here, but I will not be returning to try…read moreany other services. I had an OPI Gel Manicure done on Saturday, July 21st and the girl who did it was nice and friendly. However just 3 days after my service, my gel polish was lifting off of my nails and looked absolutely horrible. I've been getting gel polish (Shellac, OPI) done for a while now and know that the polish will last until you have it removed. So needless to say I was disappointed with the application. What made me decide to write this, is the fact that I called the Salon (and had to leave a message) to ask if they could fix the polish or take it off. I have yet to hear back from them. So I'm guessing that customer satisfaction is not high on their priority list. Save yourself the trouble and go somewhere else for your nail services.