I booked a couples massage session and had a great experience! When you arrive, you are escorted to…read morethe locker rooms, which are really lovely and you're provided a robe in your size of choice as well as sandals. I was offered a variety of beverages and opted for a hot tea. I was then directed to the private relaxation room for my partner and I to enjoy our beverages, hot neck pillows, and special cream puffs. We enjoyed the private relaxation room for about 10 to 15 minutes before being escorted to our massage room. Being someone new to getting massages, I felt very comfortable and like I was guided through the entire experience. My masseuse was great, and I really enjoyed the experience. I didn't feel rushed afterwards either, even though they would be closing soon. Overall, highly recommend! The place is clean, relaxing, staff was very kind and patient, and I had a great experience. Unfortunately, the price point is a little prohibitive for us to go more than a few times per year but it was great for a special experience!

Very nice spa and experience. Jenny is a great massage therapist and Melissa is an awesome…read morefacialist. Very clean environment. Easy to schedule and easy to check out. I will absolutely return!

Super facility and comfortable space for sure. She is well educated and well trained in her…read morepractice and does a great job.

I love Lisa. She has time for me and has a good touch. She suggests vitamin supplements, which she…read moresells there. I like to listen to meditation while I get massages with her. I've been seeing her for years and it has helped with chronic body pain. Especially lower back and hip pain.

this should not be considered a spa at all!! i was not…read morewelcomed in when I arrived. The person was on the phone and did not even greet me. I was not offered a beverage while I waited. there was no quiet area to wait before my massage...just the loud noisy area up front where they do hair when I did finally get into the room for a massage, I was not impressed at all. I needed to use my own spa music on my phone for relaxation and noise buffer! then when I was lying on table for my massage his pants made noise every time he moved! he also didn't have the oil on him like other masseuses have so he had to constantly stop and walk over to get more oil so it was very disruptive I explained I wanted a great full body massage to ease my symptoms but he spent so much time on my back (which was not my area of concern) that I really didn't get the relief I wanted....even though I paid for a 90 minute massage!! i was not impressed with his technique...both his body work and "tucking me in" with the sheet when he worked on other body parts. at the end he only gave me a small glass of water (for the cost I would've expected to be given a full water bottle) finally, when I was ready to check out, they had an issue with the gift certificate that I was using from Spa Finder (u called multiple times to be sure they accepted this) she had yo call a manager in a different location and was on the phone for over five minutes with no resolution while others waited behind me to check in and check out. I finally had to say to her I needed to leave I had driven an hour and 45 minutes just to get here from Columbus. Then she had the audacity to ask me if the person could call me later to get payment if this gift card didn't work! she had the audacity to ask me if the person could call me to get payment if they couldn't figure out GC!!! Overall, I would never, ever recommend this salon for any type of massage service. Not a Spa at all. Definitely not worth the money. A very disappointing experience

I came in for a gel full set with stickers. The check in process was a little confusing as the…read morespace is also shared with a hair salon. Also when checking in they couldn't find my booking and I had to show proof that I had made the appointment. After I finally was Checked in and in my appointment was started I was offered a drink which was a nice touch to the experience. In the end my nails turned out okay at best there spoty and If it wasn't for the stickers I would be giving a lower review. The stickers are okay but raised in areas and now the same artist is trying to do something different for my next set instead of what i want for Easter smh

I'm writing this five star review specifically for Julie at Newport Massage Envy. She is an…read moreexcellent representative of the company, an absolute stellar, employee, and she went out of her way to help me today. In addition to the service at the front desk with Julie, I would say I've had positive experiences with Massage Envy in Newport.

Today I had to call massage envy, and argue with Hailey who refused to listen to me. I had…read morepreviously called to book an appt for my husband and they told me then I had to speak with a manager to transfer the massage bc I had already transferred one to him within six months. then told me he would have a manas a massage therapis, I said no he wouldn't like that. I never spoke to manager and said I would call back. They went ahead booked the appt, and yesterday my husband got a text confirming an appt which we never made, while he was out of town. He told me today and when I called Hailey was very rude and told me she is charging my card for an appt that was never made. Also I have 8-9 massages built up, so they should never charge my card anyways. I told Hailey I will talk to her manager and she doesn't know what she is talking about. It's ridiculous. I've been a client there for over five years with a plan that comes out monthly. This is the worst we have ever been treated and she honestly needs more training. Terrible service Hailey! Zero stars honestly. Newport ky location

I have been going to Susan since she opened her Ft. Thomas office. So that is many years!…read moreMy MD recommended that I see an LMT for a shoulder injury for the 1st step in treatment. After a few sessions, I felt a world of improvement. No surgery or meds needed! My MD was impressed. Then when I was facing surgery for a different medical issue; I was recommended to get a massage pre-surgery. My surgeon stated that massage 'seems to help patients when preparing for surgeries." It must be true as I went home from recovery 1 1/2 hours ahead of schedule.

I recently visited Susan for a massage in hopes that it would provide from relief from my chronic…read moremigraines. Her location is very convenient: easy to find, free parking out front. The office itself is small and intimate. I had written her prior to massage and we talked more in-depth about my migraines. I paired a full-body massage with cranio-sacral (which I had never had before). The massage room is very cozy: dimly lit with fabric hung from the ceiling (it reminded me of a cloud). Much to my surprise, despite her use of oils, I was not overpowered by smells. The massage was great - I loved the warmed socks she provides. The week after my massage I felt wonderful. I could definitely feel that the tension in my neck and shoulders had been significantly reduced, and my migraines were not quite as intense. I would highly recommend Lotus Tree if you're looking for someone who will take the time to listen to your ailments and work on them! I'm hoping to make visits here a regular occurrence.

Stephanie really knows how to work out the knots in my back, today she even worked out the tension…read morein my legs as well! I haven't felt this well in ages.

The waiting area may be small, however, it's impeccably decorated and the receptionist is friendly…read moreand personable. The Spa at 21c may not be as large as other spas in the Cincinnati area, however, I found the service top notch. The salt scrub and massage were just what I needed to relax my mind and my body and rid my arms of the "fish scales" I inherited from dry skin. Another plus is the free Valet Service as part of the fee. Everyone I interacted with during my visit was wonderful. I have already booked my return visit for next month. Highly recommend!

Had the best couples massage. Staff are super friendly. I highly recommend this spa and will be…read morereturning. Thank you

Excellent massage. Beth is always a professional who understands where soreness and pain can be…read morereleased through trigger points. The office is comfortable and relaxing... perfect for people in the Anderson area.

I have had several massages here and she does a great drop with trigger therapy. I feel so much…read morebetter!

Terrible quality employees. They don't value their customers and they don't care about your well…read morebeing. I worked with Elyse R. and she really was just, cheap. Would get better service at SportsClips.

Sent me a coupon 22 hours ago..This morning when I tried to book, they said the spots for this…read morecoupon were already booked...What a bunch of deceitful ppl at this salon.