I was one of those who wasn't deterred by the reviews because it felt like they weren't taking…read moreseriously the fact that a shelter was understaffed (as they often are) or that they probably shouldn't be adopting with the expectation of an immediate turnaround. Undeterred by those reviews, we went to the shelter with a particular cat from Petfinder in mind. Unlike the reviews I'd read, Jasmine was responsive when I left a voicemail asking if they were open for adoption events on Jan. 1st, given it was a holiday. She told us what time to arrive as well.
The positives: the cats are clearly incredibly well cared for. Jasmine has a nearly encyclopedic knowledge of each and every cat, even when the cat hasn't been at the shelter very long. Her volunteers are kind and friendly and were really helpful with us. All of them helped people interested in adoption to understand each cat's background and context: this one is bonded so can't go alone, that one is too young for your home because you have elderly cats and the young one will harass them, etc. The shelter isn't just dedicated to preventing cats from being euthanized unnecessarily, but also to ensuring that the homes people want to bring those cats into are appropriate to the needs of the cats. Overall, with all of this, we were really impressed.
The cat we'd seen on petfinder didn't end up being a fit for us, but there was another cat there who hadn't been adopted for four months who was. He was a black cat, very charming and sociable, and after going through and meeting all the cats we decided that he was likely a great fit for our home, which has a young cat and two middle aged cats as playmates. Jasmine seemed elated because she said "no one takes a chance on black cats, thanks for taking a chance on him!" We've had a black cat before (he died at age 18), and were excited to meet another one who was just as charming.
We were asked to fill out an application. We knew we wouldn't likely be able to take him home that day and that was fine...a shelter really should vet its applicants to ensure the best outcome for the cat. We filled out the application for the black cat, and as we were leaving Jasmine offered to do our interview right then to determine whether we would be a good fit for the cat. We were thrilled it was that quick. For context, we are homeowners in our mid-40s, have been employed at the same salaried jobs for many years, have a long history of adopting adult cats and keeping them healthy and living their best life until well into old age (including a verifiable track record of regular annual preventive veterinary care, updated vaccines on schedule, etc). Jasmine pre-approved us, told us the cat needed a microchip and a visit with their nurse, but she felt she could get that on Sunday (ie. 24 hours later) and drop the cat to our house that night.
Sunday came and went, no text. I inquired on Sunday night really politely about timelines. She said monday morning that a board member would review the application that day and get back to me in the evening. No response Monday. Tuesday I texted asking if there were any updates, offering to pick up the cat if that would be easier, and happy to provide additional information if needed in assessing the application. She responded she hadn't heard back from the board member. No news Wednesday. Thursday I followed up again, still very polite as who knows what the circumstances were. Got a response Friday: our application "did not go through" and someone else filled out an application for the cat we applied for and another cat, and the cat went with that applicant.
So this is where the negatives come in: if your organization's goal is to find good, stable homes for cats, this isn't how to treat folks. There has never been any explanation for why we were rejected. In the event they found a better fit for the cat we applied for, that's great! But no one ever told us that he was bonded with any other cats (and we have playmates for the cat at our house), no one told us anything other than our application "did not go through" with no explanation as to why, and if they found a better fit, they could have asked us to come back and consider another cat and we would have done that. In the end, we have the space, love, resources, and time to invest in another cat, and a long track record of doing so. Instead we got ghosted and rejected, with no explanation whatsoever, and no apology. For as much as they've got cat care figured out, it seems pretty counter-intuitive to alienate good, safe, stable potential homes for those animals.
We won't be going back. In the event they want to improve, they could do a lot to improve transparency and communication to preserve those relationships. They'd get a lot more support that way, through adoptions and donations.