If only you could give 0 stars....
I had photos of my dog up all over my neighborhood, someone called me and let me know that she had seen my dog at the vet's office who told me that this "shelter" had brought him in.
I tracked him down, and brought in my sign saying he was mine.
They wouldn't let me take him in spite of posters with his photo on them, his vet records and rabies tag, other photos of him I brought in, the shelter who adopted him calling them to verify that I was the owner, and a policeman asking Linda Widmer who owns the place why she wouldn't reunite an owner with someone who lost their dog.
In my experience, every single other shelter I had contacted that week would call me back immediately, and follow up to see if I'd found him. Linda Widmer never returned one of my repeated calls to her about the information I'd gotten noting that her shelter had my dog.
Additionally, they do not follow Chicago law about strays, taking them in when officially all strays need to go through Animal Care and Control or the Animal Welfare League who farm them out to local shelters. I'd been at Animal Care every night that week.
It took me calling the cops twice and 7 hours, until they let me take my dog home. Additionally, the owner of Mutt Hutt shouted at me on the sidewalk outside her place as we walked away.
From my experience here, they are mean, horrible people. I agree 100% with Ruby's review here. I encountered similarly absurdly childish and simply cruel treatment and insults at this place, both from Linda and a guy who must've been "Tex" and another "volunteer." The other girl was so upset by the whole scene she was crying. Not good! I'm guessing I must have been dealing with the same devil's spawn who had been emailing Ruby, as this girl was telling the cops I'd been hitting her, "We have it on video." I noted that they should press Play -- apparently she is unaware of how video works.
They had been keeping my dog at the Mutt Hutt on Grand Avenue for 2 days before they'd taken him to the vet, which is disconcerting from the perspective that if I were paying Mutt Hutt to watch my dog, I'd not want him socializing with stray dogs not yet taken to a vet. But that's just me... maybe I'm too picky?
*More, "Tex" noted that "Linda Widmer is the kindest woman I know. She takes care of 400 dogs on a farm in Indiana." A little bell went off for me when I heard that number, and from speaking with folks in the pet industry since then, there's a term called "hoarder," which is the hoarding of animals thinking that only you can take care of them. That could be at play with this Linda character.
UPDATE: (Dec. 18, 2009)
Wow. I got a note from someone here, "Ruby," who I mention in my review, whose review had noted being treated very, very poorly here also, and whose 1-star Mutt Hut review has been deleted. I read her review here before I wrote mine, and had surmised that she and I likely had interacted with the same employee, who had treated me very cruelly, lying and being just super-mean to me. This is the description that Ruby's review had noted also, which I had read here, and which is oddly now missing.
If this site is supposed to reflect the honest opinions and reviews of folks who have had experiences at various local businesses, then negative reviews being deleted seems highly unwise. If the site becomes a forum for only positive reviews, the site becomes useless.
UPDATE: (June 25, 2012)
I am now super-leery of "shelters" who have no physical address. I was nervous to write one part of my original interaction with this place, but see another Yelper saying the same thing that happened to me, so -- I am convinced that this place stole my dog they later refused to give back to me. I left for an hour, my dog in his preferred spot my locked-gate yard, when I got home he was not in the yard and my gate was open. He was "lost," yet he is a dog who doesn't run away and just meanders nearby if "loose", and actually runs back when called, which I did along with driving around, posting a million signs, etc. Trying to get him back that day at Mutt Hutt, after the cop asked Linda Widmer, "Why don't you want to reunite an owner with her dog?" Linda noted, "She doesn't take care of him." How does a shelter know what I do or don't do? The rest is in my original review above. read more