Fixed cracked screen. Quick turn around. Charged exactly…read morequoted price. Will return for more service if needed.

Useless for Data Recovery. Had my 4T drive for 3 full days and recovered nothing. DO NOT USE!read more

I dropped my iPhone Xs off to them in person to have it forensically examined to check if it had…read morebeen hacked. They two associates working in the window (it was literally a hole in the wall) were rude and treated me as if I knew nothing of computers. I was emailed a contract that I was to sign, to authorize the billing of a $1500 retainer. Upon further thought I decided not to go with them. When I checked my credit card they had already billed my card before I had signed the contract. I had to wait days before my card was credited back for a billing that was contingent upon having my signature on a contract. I am thoroughly displeased with the rudeness of their associates and not following billing protocol. I will never be doing business with them.

When my portable hard drive died with all my pictures for over 10 years, I did not know what to do…read more I tried to recover it myself with software and that did not work. I researched on the internet for companies and found this company. I contacted the company and the very next morning got a phone call from a real person asking me about my issue and walking me through the process for them to check it risk free. I sent it out the next day and it arrived within 24 hours. They checked it out within another 24 hours and told me they were pretty confident they could recover the data despite some damage. In short, they did recover basically all my data, sent me a drive with the data, and I am happy. It was a bit expensive, but they were professionals and saved my data, so I will not complain. They really know their stuff and have this process down.

I had a pretty bad computer crash a few weeks ago that included about 4T of data over 2 drives. I…read morefound Crucial Data Recovery after doing a Google search and decided to see if they would be able to recover some of my important documents and photos. I was impressed that they were able to recover all of the data on one of the drives and most of the data on the other. The other good news is that they were able to do all of this in about a week - including shipping time! Their customer service and communication was excellent! Hope I never need their services again, but drives fail all the time and sometimes our backups aren't what they should be. I thought these guys were awesome!

Alex was very professional and helpful. Reasonable price for data recovery services. They are…read moreknowledgeable and was able to help me recover all data from an old drive with bad PCB. I'm strongly recommended Crucial Data Recovery for any data recovery services.

Unquestionably the worst customer service experience I have ever had…read more My external hard drive with about 500 GB of data on it crashed. I know my way around computers and I could tell that the internal power source failed and that the disk was not malfunctioning, so it shouldn't be difficult to recover the data. MicroCenter convinced me to allow them to ship my drive out to DataTech to recover all of my files. I did so and here's what happened: After initially looking at my drive, DataTech called and told me: (1) My drive looked liked a routine fix, just as I had thought, (2) All data should be recoverable, (3) The recovery process would take less than a week, and (4) It would cost $1,000. Here's what really happened: (1) They had my drive for FOUR months, (2) They recovered 0% of the data on my drive (!!!), (3) It cost $1,700, not $1,000, (4) Throughout this long process there was nothing but misinformation and excuses communicated to me, and that was only when they actually responded to my phone calls and emails, which was not often. But wait, here's the kicker: Their data recovery process actually further damaged my drive even MORE and corrupted files that were not previously damaged. The rep on the phone actually told me this (I'm pretty sure on accident --- it sounded like it just slipped out), and another data recovery service I later took my drive to also confirmed this. So 4 months and $1,700 later, DataTech actually returned my drive in WORSE condition that it was when they received it. They salvaged 0% of my files. They finally agreed to refund my money and they seemed very proud of themselves for doing this. Gee, thanks for not charging me $1,700 to break my hard drive even more! I gave DataTech 1 star only because 0 stars was not an option. Do yourself a favor and don't ever use DataTech.

I have needed Charley's expertise on two different occasions: A Windows Update issue and a backup…read moredrive issue. Both times Charley was able to quickly identify the problem and fixed it online. Easy to set up an appointment and connect online. Rates are very reasonable. I have now found my go-to guy for my computer support.

Charlie is super-knowledgeable and fixes all my issues right the first time. He's quick to respond,…read morewhich is great because I use my computer for business and can't be without it. He's also very patient and makes sure I understand everything he's doing. I would recommend PC Handyman without hesitation to anyone needing computer help.

Before calling Secure Data Recovery Services I took my G raid 0 drive to Micro Center for recovery…read morewho then sent my drive to Data Tech Lab. I was very unhappy with their service! They sent my drive to Colorado (?) without telling me that it was leaving the state and then changed my quote multiple times. It started at $600 and went all the way up to $7,000 for a full recovery that wasn't even guaranteed. They charged me a $200 fee just to analyze the drive. I will say that the manager at Micro center was really great handling my concern but that was the only positive in the whole experience. Then I worked with Chris McMacken at Secure Data Recovery who has been awesome! The experience has been entirely different and he has been helpful every step of the way. Luckily they were able to retrieve most of my data at a much cheaper cost. Its very difficult to find honest data recovery-but I would highly recommend them!! It's very nice to have an assigned account rep managing your job so you don't feel like another random customer lost in the crowd. I'm a photographer so my data was very important to me-I had a lot of old files containing my portfolio and special images that I can never get back. Chris was really understanding and helpful in managing my concerns.

I worked with Rob Anderson at Secure Data after my hard drive crashed. He was helpful and guided me…read morethrough the process - within several days I had a new hard drive in my hands with all my old data on it - what a relief - months worth of data and 100s of manhours were at stake and Rob and Secure data came through - Thanks !!

Sent in a drive after my account rep was very nice, Chase Cohen. Was suppose to get information…read morewithin 48 hours. After 4 days called leaving a voicemail and emailed, zero response. Followed up again on the fifth day leaving again voicemail and email, again no response from the representative. 6th day called main number and finally spoke to a tech. He promised to have someone follow up with me as it was a Saturday. I asked to have the drive sent back to me. This place is a joke with no customer service, avoid at all costs!!!

My laptop had files deleted. I was able to get into the BIOS. Using…read morea bootable USB key, I was able to get a command prompt to verify that files were missing from the C drive. I sent the laptop in. When it came back, I could no longer get into the BIOS nor access a USB key. They also sent back a bag with 7 screws. I sent several e-mails asking what they did so I could fix it. I was told they only take out the SSD/HD and the screws were for the mounting. Both drives were screwed down so the screws must have been from something else. After getting no response from my e-mails I called and talked to manager George. He said it isn't their responsibility. He offered to have me send it back and they would put the screws in but would not guarantee that I would be able to get into the BIOS. I only want to get it back to where it was before I shipped to them. Don't send your laptop/PC.