I had a great experience with Mazda. Everyone was very nice and helpful. Nick was amazing to work…read morewith, he made the process easy and smooth.

I'm writing this after multiple negative experiences that have led me to find a new Mazda…read moredealership. My issues began when a technician forgot to reinstall the under-car shield after an oil change, forcing me to return and miss an appointment I had right after my oil change. The service manager, Alex, offered a free oil change for the trouble after I asked to speak with him, but when I returned for my next visit, they did not honor it. During that same visit, my car was with them for over 5 hours just for them to tell me a thermostat I needed for a check engine light was backordered for months, which didn't fix the problem and left me wondering what took them 5 hours. To make matters worse, I sat in the waiting area for an hour watching what I thought was my car parked outside before anyone told me it was ready, further adding to my frustration once I realized it was my car. After being told for almost three months the part was still unavailable, I called another local Mazda dealer who had the part in stock and fixed it the next day under warranty. Between the poor communication and the lack of follow-through, I cannot recommend this service department. While my primary issues are with Service, my experience with Sales (specifically Nick) was equally disappointing. After expressing interest in a vehicle, I received no follow-up, further cementing my decision to move on from this location. I do want to highlight that Jaz and Corey have consistently been professional, friendly, and efficient. They are clearly assets to the team, and I appreciated their help despite the systemic issues within the department.

I've recently started experiencing gear slippage and sluggish acceleration in my 2020 Ford Transit…read moreConnect. After researching the issue, I found countless reports from other owners describing transmission failures occurring between 60,000 and 100,000 miles on this model. That sounds like it should considered a recall. I reached out to my local Ford dealership to ask about financial assistance through Ford's "Goodwill Assistance" program. My vehicle meets the program's general eligibility criteria--it's under 100,000 miles and less than seven years old. However, I was quoted $9,492.50 for the repair. Without any financial assistance, a repair of that cost is simply out of reach for many people with a median income. At just 94,000 miles and six years old, I never expected to be without a working vehicle due to a major transmission failure. It's incredibly disappointing, especially after learning how many other owners have experienced similar problems. Because of this experience, I've made the decision that my next vehicle will not be a Ford. That decision isn't one I make lightly. I grew up in a Ford family. I've owned and driven Ford vehicles my entire life because I trusted the brand and believed in the quality of its products. I had genuine brand loyalty. Unfortunately, this experience has completely changed my confidence in Ford.

Matt Voloschuk, service advisor here, took amazing care of me. My Bronco had a rear defrost wire…read morethat came loose, and they had to replace the entire back windshield. It was covered under warranty, Matt let me know that the auto tech saw other things that needed to be replaced, also under warranty, and took care of that for me too. I had a pleasant experience buying my Bronco here, and the service department has been phenomenal too. 5 stars for Ganley Ford Parma, and Matt Voloschuk.

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

My older car has been repaired at Sirl's Automotive Inc, Parma OH for 3-4 years. The people are…read moreeasy to work with and always return my car running like new. Meet Ron. He defines the problem...from an oil change to a new engine. Jesse is called when a computer analysis is needed. How to tell them apart? Ron smiles with his eyes, Jesse wears a welcoming smile. John is on the phone juggling the task of locating and pricing parts for you with incoming customer calls asking for updates on their work... always helpful. Pat quietly manages the workload of 19 technicians (22 bays) to get your vehicle back to you on time. He reviews all work and keeps everything running like a well-oiled machine. Your car won't move? Laura and Bob send in the tow truck and a rental car if needed. My experience, within 30 minutes they were on site. And some unanticipated help...there is no bus or taxi service where I live. They arranged a ride home for me when they needed to keep my car overnight. Sirl's employees are both capable and kind. THE RESULTS: A repaired vehicle that runs like new, completed on time...and competitively priced. Submitted by Carole L J

Having my bumper repaired at Sirl's was fast and professional…read more Not only was the finish fantastic, they went above and beyong and cleaned the interior! I fully recommend Sirl's I can truly understand how they have been around as long as they have. Great repairs and customer service!

Got all new tires, rear brakes, and alignment for a great price and done same day! This was my…read morefirst experience here and I'll definitely be back.

An incredible team and service all around…read more You can trust Bruce's to get the job done the right way.

My family has been going to the Harb's in Parma my entire life and when we moved to Brunswick Hills…read moreand we needed to have our car serviced it was a no brainer of where to go. We take both of our cars there for routine maintenance and for any repairs. They do excellent work at very fair prices and won't beat you up on price like the "big guy" competitors. Mike is usually waiting there behind the counter to welcome you with a smile. He greets my wife or I by name every time and provides excellent customer service. You don't feel like a number or a dollar sign like you might at other places. It really seems like a family oriented atmosphere where they care about their customer. We are so happy knowing our cars are in good hands at Harb's.

I needed some work done to my car my dad who has dealt with them before told me to call up there to…read moreget some prices on my car he told me to ask for joe because he has dealt with him before I called up there and some other guy answered I asked for joe he said he was on lunch but he could help me I asked him if he could give me some prices on basic things needed for my car he sounded very annoyed that I was asking this then asked me about my car all I knew was the basic things he asked If I knew my license plate number I told him no not off hand he told me he couldn't help me unless I had that info and to call back when I had it. I asked if I could make a appointment to at least look at it and he told me it would be a week before I could get it in there. I was very upset by this interaction and my advice to you is if you get this guy on the phone ask for someone else or call back when someone else answers the phone to the guy I talked to sorry I asked you to help me out

Told by Midas Brookgate that I needed extensive and expensive repair to quiet my exhaust. Rainbow…read morefixed it for a fraction of the cost and exposed that bill padding from the competition. Very friendly front desk and job done without appt within two hours. Highly recommend.

Damaged the passenger door on my work van. Refused to repair or file an insurance claim. Dishonest.read more

HIGHLY recommend! The owner Chris is such a great guy to work with! He is honest and fairly priced…read more He will give you recommendations and his honest opinion to help you out! Amazing service!

HONESTY, INTEGRITY. I had been told that I needed an a/c compressor replaced. I took to Sylvester's…read moreand told them what I had been told. Chris took a look and all that was wrong was a clogged drain. 15minutes and done!