I agree with the fast response but the customer service is awful. Rude and dismissive attitude. I…read moredon't understand why, but I can only assume it was because I wanted a quote (and he wanted to know if needed service or not). That was how far we got before HE hung up without saying bye, thank you, or let us know if we can help. I'm deciding to bypass this company just based on the his condescending tone and dismissive attitude. I rated a 2star to be fair since he did respond quickly. Update: After leaving a review about my experience with this company. I received a phone call from a completely different number (possibly the same guy) asking me to remove a review since I was not a customer. I assumed he was calling on behalf of another company since he said, they "locksmiths?" are a close-knit community and that he's asking me nicely to remove it (again, possibly the same guy). So, I go back to look at the messages and I notice a picture of the same guy for 2 different companies. Like, what type of scam is this? (Ok, more than likely the same guy) To be fair, this guy wasn't rude, he used please thank you and even told me to have a good day before WE ended the call. It was the type of conversation I wish we'd had the first go-around. Ha, go figure. I've attached a photo of both companies. (Ok, it's definitely the same guy) I want to reiterate that I am NOT a customer and I chose NOT to use their services and I won't use the clone company's services either. Good customer service doesn't start when money exchanges hands, it starts from the moment someone interacts with your business. The fact that I am not a customer doesn't negate your responsibility to treat me kind and with respect. Sir, I wish you the best moving forward.

HIGHLY RECOMMENDED!! Yan is the man! I over cranked the quick release on my Yakima / Thule / rocky…read moremount rack lock. Yan took the time to diagnose and gently assess the issue. This lock was extremely jammed due to my own user error. Within minutes Yan was able to get the lock back in working order. Feeling very luck right now!! After the lock was fixed he went around and sprayed pro-grade lubricant in the 11 other locks. Above and beyond! Very fair pricing for meeting us on a holiday (4th of July)!! He even gave us some great tips for our cycling trip in the U.P. What a great guy!!

They came the same day and fixed my broken door so I could get to work, the kids to school. Thank…read moreyou for the fast and professional service.

We made an appointment to meet someone about a fireplace. We arrived and the salesperson had…read moreforgotten about the appt. owner Bruce was in the showroom when we arrived. He never met with us. He never made eye contact with us. He knew the sales person had not arrived for the appointment never even came over and spoke with us . speaks volumes about the way they really run their business as opposed to all of their commercials.

Terry came out and diagnosed and fix the problem.Very fast, very good quality and service also very…read morereasonable price. I recommend them.

Our garage door stopped opening or closing last night as one of the wires unspooled and…read moredisconnected. Called Terry this morning and he gave me a time of 11-1 that he would be here. He arrived at 11:30, very courteous and professional got to work right away. He figured out the tension on the spring was wrong and that's why the wire wouldn't stay put. He fixed that, he also fixed the wiring to the garage door opening mechanism that was a bit of a hack job from someone having done the installation on the door themselves. He cleaned it up for us and everything is working great! Did advise that the door likely wouldn't hold up long term (not because of his fixes, just the original cheap DIY install) He gave us a 1 year warranty on his work and the price was so so reasonable, I thought it would be much more expensive. I will definitely be calling again when we are ready to replace the door completely!

We are so happy with our new garage doors. Our old doors.One wouldn't open, the other would…read moreoccasionally try to chop us in half. The workers from this business were customer service champions! The price was very reasonable. We recommend Dick's Automatic Doors. Our only regret is not hiring them sooner.

Set up appointment for 1st call. At 1130 called me said running behind. Why terrible customer…read moreservice took off work. Never use them again

He save me from the cold quick, fast and hurry and well mannered 10/10 would recommendread more

friendly, fast service . great prices . Came right out to get me in my locked car. would book again…read more!

Called the afternoon of 16 March 2026, The morning of 17 March 830, Talon the tech arrived, fixed…read moredoor, good communications, extremely fair price.Highly recommend this tech and business. Will use again!

The initial sale went well. When I called to setup the install I had to call multiple times to get…read moreit scheduled, no one called back. When I called and talked to my sales person because the fireplace was improperly installed no one called me back and I fixed their mistake myself. When I called to return an item I had to call and leave messages multiple times over a week until my salesperson called me back. When I just called again to setup an appointment to install the rest of my order it, surprisingly, it took more than one call to finally get an appointment scheduled. No problem getting called to take my payment, they were right on that. But any service is terrible. Other places sell the same products, I suggest if you want any customer service try someplace else.

My garage door spring broke on a Friday afternoon. I wasn't able to get my car out of the garage…read morefor a doctor appointment. I called around and most places said, it would be a few days before they could do a service call. I called Northwood Door, and they arrived in less than two hours. The repair was made in about an hour. Great company to do business with! I'll call them again when I replace my doors.

I received incredible customer service and the finished product was even better. So glad I found…read moreJoe and his team. Thank you!

Folks are pleasant to speak with, one of the technicians seemed competent (the second one, not so…read moremuch). BUT, Five visits later the keypad & remotes still only work 60% of the time. I am calling in a DIFFERENT company!!

Admittedly I had an easy issue... My garage door remote opener was exhibiting signs of a low…read morebattery for a few days and simply stopped responding to the remote. However the inside button would open the door. I explained all of this to Aaron over the phone and he had me come into their location on Secor Rd north of Laskey. When I walked into the showroom I was immediately greeted by a fellow Lions fan who was very friendly. When I explained my issue she directed me to Aaron. Within minutes he fixed the remote and assured me he had tested it. Sure enough, my remote promptly opened my garage door and all was well in my world. Every single person who worked here greeted me and made sure to ask if I was being taken care of. My understanding is that this is a family business and they treated me with excellent customer service from the moment I walked in until I left- and my problem was solved! Would definitely recommend this company based upon my positive experience!

Our spring on our garage door broke in the morning and it was repaired by dinnertime. Nick is…read morealways polite and fast-working. Always does a nice job. We have had him to our homes several times over the years.

Nick came out promptly and offered a bandaid fix, or a permanent fix. I opted for the permanent and…read morewas so impressed with the work ethic and price, much more affordable then other large companies in the area.