We made an appointment to meet someone about a fireplace. We arrived and the salesperson had forgotten about the appt. owner Bruce was in the showroom when we arrived. He never met with us. He never made eye contact with us. He knew the sales person had not arrived for the appointment never even came over and spoke with us . speaks volumes about the way they really run their business as opposed to all of their commercials. read more

I may not be that important, but I deserve to be treated like a valued customer Upon SEVERAL attempts to get an estimate for a garage door installation, they failed to even call me back. I have moved on to the best. Certainly I will prevail. Poor customer relations with that kind of treatment. They had no answer as to why I hadn't been called back. You can't not call people back. I informed them as to why i don't want their help. I've moved on. People are quick to get a sour taste from that kind of response from a supposedly top business. They have zero call back policies apparently . Don't hesitate to go elsewhere for quality business. If they had cared about getting me an estimate they week, I would've said yes to their service availability. MF's I moved on. They called back after reading this review. I still have moved on. read more

I too deserve to be treated as a valued person even though I might not have dressed for success. I vis the store today to pick up a new garage door hinge, unfortunately it was right after I mowed my lawn. The receptionist, while too busy to talk paged someone else, who never came out. It appeared everyone was busy with lunch from Rosie's. I couldn't even get a sales person to quote me a new door. Finally someone came out, I told him what I needed and in a minute, he returned with a new hinge. Yes, I had to go back to the receptionist who still had the same attitude. Although I did see Bruce who commented about the great weather. Overall, I just felt ignored, probably due to my attire. read more

Just because they used the word quality in their name doesn't reflect the work done. Poor installation not even 3 years old read more

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They came the same day and fixed my broken door so I could get to work, the kids to school. Thank you for the fast and professional service.

Yes I do recommend quality over head door all of there repair men are very knowledgeable and can fix any garage door issues.

Excellent, responsive sales and service. Installers were friendly, quick, and highly knowledgeable. read more

Quality service, quality representative! They called to let me know when to expect them; they were on time, courteous, and had door running in no time. I highly recommend this company! read more

Great service. Spring broke and they came out the next day to replace. Scott was professional and very nice. I highly recommend Quality Overhead Door for your garage door needs. read more

Someone ran into my garage door overnight and left it in shambles. The door itself was badly bent and one of the rails was also bent what I thought was beyond repair. Quality Overhead Door sent someone out within 2 hours of my call to them and what I thought would be a huge estimate to replace the door and rails ended up being repaired on the spot at a very good price. The repair man sure knows his stuff! read more

This is a scam of a business. BEWARE! I had them come out to repair my garage door. Less than 2 weeks later, door not working again. They came out again -said I needed a new door. I asked for refund for part they had installed 2 weeks ago. They received their part back and refused to refund me! Now they have blocked my phone number. What kind of a "business " does this?? I am filing complaint with better business bureau and a police report! BEWARE! They are scammers and criminals!! read more

Had a service call today with Wade. He was amazing! Very informative, friendly and honest. When I called to schedule a service call the office was also friendly and helpful. They also call ahead before coming out which is nice too. One of the best customer service experiences I've had in a long time. Much appreciated! read more

100% professional. The technician, Josh S, that came out and replaced the garage door opener in my garage was very polite, extremely knowledgeable, friendly and personable, he took his time to make sure everything looked great, and worked excellent. He went above and beyond to make sure I wouldn't have any future issues with the door. He replaced my wheels and a few cracked hinges. Lubricated everything and sounds and runs better than it ever has. I would highly recommend having him come to service your door, he left no stone unturned. Thank you so much!! Best experience I've ever had from a service industry! read more

Outstanding service. The tech that came out to work on my door was very professional and a pleasure to have in my home. I called the Toledo store because the techs seem to care more about their customers. Wade with truck 302 was excellent. read more

Great service and product. No complaints from me the service guy was great and on time.

We just had our new Garage Door installed today very happy with the Quality look and the Price was actually less than I thought it would have been. satisfied with how light weight this new door is and much more efficient. Thanks for your Quality work! read more

Had an issue with my control button not getting power. As Quality Overhead Doors installed the doors when the house was built 3 years ago, I called them. Wade, the technician, arrived at the time he said he would when he called to inform me he was on the way. He did a series of troubleshooting measures, and determined the circuit board and the controller were both bad, probably due to a lightniing strike (the first time the door didn't work was right after a bad storm here in Findlay, OH). He professionally replaced both and reset all my openers as well. He explained the job and was very neat and clean about his work. I will use QOD for all my future garage door needs! read more

My garage door broke when I got home from work after 5pm and I could not get it closed. As someone who lives alone I do not feel comfortable leaving the door open overnight. Quality Overhead door came up at the top of my search when I googled 24/7 emergency garage door service and I called immediately and they were able to send someone out right away as well as telling me the cost of the service call. Within 30 minutes of my call Wade showed up, looked at the door and told me how long it would take to repair. He was very friendly and even gave me a quote on what a new door replacement would cost with no sales pressure. The fast and friendly service was awesome and the peace of mind that my door could be repaired without having to leave the door open overnight was priceless. Thanks Wade and Quality Overhead Door! read more

I needed a new garage door as my old wood door wasn't sufficient. They ordered the door and installed it. They were on time and cordial. I would highly recommend their services. ** even came back to do more work because of a bracket I needed. I use them for my yearly tuneup. They are knowledgeable, responsive and reasonable. read more

From the call to order to the install, the whole process was professional and seamless. Not to mention the quality of three product for the price. Very satisfied here and highly recommend. read more

Our garage door broke in the evening. I called Quality Overhead Door and they came first thing the next morning. The technician was prompt and explained the needed repairs in detail. The job was done very quickly and there were no problems. I would highly recommend them. read more

I ordered a new garage door for one of my rent houses from the showroom, it takes two weeks to come install it after being told 4 days, the installer arrives smelling like pot, and is very rude. After installing the door, I take a look at it and it was not level had grease prints all over it, he says "oh it will level on out when springs adjust"? Well it hasn't and the door does roll very smooth, definitely not worth the money, sorry but I will use overhead door for rest of my rent houses. read more

Excellent service. The service technician who showed up was polite, professional and efficient. He took the time to explain the garage openers operation. When my overhead light burned out he even replaced it. I wouldn't hesitate to recommend This business. read more

Alright so I hired quality to replace two old wooden doors that I had. My motors were about 20 years old but still functioning fine. They came out replaced the doors and somewhere along the way, the motor on the left door stopped working. Being that they were so old they could not be fixed. It was frustrating, but Quality definitely stepped up and took care of their customer. They helped me with two new motors, sensors, even new remotes as well. John Parker and Wade were the people I had dealings with. They were both very knowledgable, and professional dealing with the problem that had arose. I highly recommend Quality and suggest you ask to speak with one of the people I listed. Definitely the most responsive and reliable garage door company in our area. read more

Wade in Truck no. 302 made quick work of our garage door problem, and he did so with great professionalism and humor. We will be lifetime customers. read more

The garage door hit something and went off track. Unfortunately it was at the end of the day on Friday. We were worried about having the door open overnight. Thankfully, Quality Overhead Door was very responsive, and was able to send someone out. Ron was great, fixing our problem in minutes. He was professional, and very nice which might be hard to do when you're trying to fix something when it's 8 degrees out! They will definitely be who we call if we ever need something garage door related again. read more

Had a excellent experience with my service call. The driver called and said he was on his way so I had a great idea of when he would be here. He looked my opener over and tried to make some adjustments but in the end had to replace it. It was 23 years old so that part did not surprise me. He had a new unit in his truck so he was ready to go with it. It works great now and I'm very pleased with the new unit and hope I get many years of service from it. read more

Jason and Cody were just here to work on one of our garage doors. They were quick and efficient. We're totally pleased with their work.

I have used Quality Overhead Door Services twice now. I was very pleased with the work performed and the cost was reasonable. My garage door is fairly old and in both cases the technicians left the door working better than it was before. That is in addition to the requested repair. I really appreciated them going above and beyond what was requested. My most recent experience was especially positive. Upon returning home from vacation I discovered that one of my garage door springs was broken and the door could not easily be opened. From the time I called them until my door was repaired was about 2 hours. That includes 30 minutes driving time from Toledo to Monroe. And, this was on a Friday afternoon! The technician (Tim/30C) was outstanding. He was professional and friendly and had my door fixed in no time. That included lubricating everything and adjusting the door to eliminate a gap at the bottom hat had existed since we owned the house. I have been very pleased with Quality Overhead Doors, will use them in the future, and would certainly recommend them. read more

I have used Quality Overhead Door Service for many years. They are knowledgeable, responsive and reasonable in cost. The technician, Wade, arrived at the time he said he would when he called to inform me he was on the way. He quickly did the troubleshooting and after doing the necessary repairs he went on and did preventative services to ensure our doors continue to work for us for many years. I recommend Quality Overhead Door for anyone in the area who is looking for a garage services. read more

Setting up an appointment for super easy and Rob was awesome. He immediately knew what my garage door issue was and fixed it and also took a look at my other garage door to make sure it was in good operating status. Would definitely have them come out again. read more

We had Quality Overhead Door install the mechanics on our garage door to make it automatic. The gentlemen who came were courteous, professional, and timely. They installed everything correctly and we haven't had any hassles with their service. read more

Great service. I had a spring break on my garage door, and called at 10:05AM to request service. At 10:34AM the tech called to say he was 10 minutes away. Sure enough, ten minutes later he was there with all of the parts needed to repair the door! Less than an hour later, both springs had been replaced, loose bolts tightened, and the door mechanisms were lubricated. I was quoted 235 on the phone to replace both springs and that is exactly what I was charged (both the phone rep and service tech offered to replace only the broken spring, with no up-sell pressure, but I went ahead and had both replaced). I have had springs replaced before, and this was right in line with what most places charge. I normally don't give 5-star reviews as I feel it's only warranted for those who go above and beyond, but to have the door fixed 90 minutes after I called is simply unbelievable. I may have lucked out, but I will certainly call them first next time I need service. read more

Sales person was misleading by promising the garage door opener to be functional after the install. Installers replaced the door on Friday and as the sales person did not indicate that a broken pulley needs to be replaced - they did not have the part with them. They promised to exchange the pulley and reconnect the door to the opener early next week leaving us without garage door opener over the weekend - with a door without external handle or lock - so pretty inconvenient after paying $540. Nobody called us on Monday and upon our complaints, we were told that the exchange of the pulley (a $7 part) would be a $150 service fee. I was considering having them drive out after I exchanged the pulley (an easy 3 minute repair) as the reconnect was explicitly part of the contract but as they insisted on the pulley repair being not part of the contract I told them to forget it. Overall a petty, unprofessional company that I would not recommend! read more

The springs broke on our garage door last night and my car was trapped in the garage. We called Quality Overhead Door at 7:30 this morning and they assured us someone would be over before 11:00. Immediately after hanging up, I got a call from Tim that he was on his way. He arrived in 20 minutes and went to work. The job was completed in less than 45 minutes, including replacing the keypad since the cover blew away last week. If we have any future garage door needs, we would call them first. Fast response, professional service. read more

Wonderful service from Tim/truck #306 from Quality Overhead Door. I was able to schedule service promptly when my battery started going on my garage door opener. Tim called when he was 10 minutes away to let me know when he would be here. He was polite and efficient and was in and out in less than 20 minutes! (I also had routine maintenance done). Have always had great service from Quality and would highly recommend them for any and all garage needs! read more

I was pretty happy with our service. The technician came "on-time," although that's not a major feat, seeing as how the time given to us was between 8a-noon. However, he was polite, did a good job, and was reasonably priced. read more

They responded to my plea in a timely manner as the spring broke keeping the door from opening. I also replaced two panels which cracked only a few months after they installed the new door. Wind is a factor and I'm sorry I did have a support bar installed on the new panels but two service calls are enough. I am very pleased with the work that was done and the service technicians that did the work. They were polite,very knowledgable, and efficient. read more

Garage door opener finally gave it up after over 20 years. Called Quality Overhead Door in the morning and asked for an afternoon appointment the same day. They were able to schedule me in. The tech called when he was 30 minutes away. As expected, the existing opener was not repairable. He had a base model replacement in the truck which was what I wanted. Within an hour they were done. The price was fair and, best of all, I didn't have to spend my weekend doing the replacement myself. read more

I ordered the garage door on Tuesday, September 22nd and one week later it was installed as scheduled. Very good sales, service and installation. I highly recommend Quality Overhead Door. read more