Overall great experience! I think the estimation process could be improved but would definitely go…read moreback. Everyone was kind and easy to work with. They worked efficiently with my insurance (State Farm). I haven't had many external repairs on my car like this but the work seemed to be a good value (my dad works for a dealership and agreed). They also cleaned my car inside and out which was a pleasant surprise!

They installed Chinese parts on my pickup , huge scratches on the front emblem that has a radar…read morebehind it, polished and re installed , still very visible. Grille and hood not lined up , missing plastic retainers in fenders, fog light rattles now, when I looked at it, the fog lights originally mounted with 4 screws now it has a clip and one screw ( maybe for a different model ? Would think when they weren't the same they would've got the right part) , fog lights aimed too high they are useless until I replace the bezels with OEM and aim them correctly . New headlight not aimed correctly, was aimed directly at oncoming traffic, it also is a different color light it is more white light than my right side and looks funny , I'll be replacing it. Looked up some of the part numbers on amazon and found $10 parts I was charged almost $40 for. , the paint does not match in the sun . My insurance uses them as a partner company so I expected the repairs to be OEM .. not happy with any part of this $5,000.00 repair . It was a complete Waste of my time while they had it and a waste of my time and money for things I will fix myself correctly without using my insurance. Frustrated is just the beginning of how I feel ..

I took my BMW X5 to Jackson's after rubbing the passenger side front quarter panel against a rock…read morewall. Larry got right to it. Give me a very fair quote. I left the car on the spot and it was done in two days. Not only did they fix the deep scratches, but he told me they found some other little flaws in the paint and took care of those as well. Great family business. I recommend going to them. Larry's a good guy and the shop did great work.

We just had my husband's handicapped van repaired here and they did such an awesome job! He was…read morestuck home until it was repaired. They fixed it in 3 DAYS because they knew how dependent he was on his van! The workmanship was exceptional! They were so friendly and helpful. We cannot recommend them any higher! Take your car to them, you won't be sorry!

These guys need some reviews. So we're adding ours. We went to them a few years back with my…read moreparents' car, which had "bumped" into some rocks near our cabin and scratched the fender area. In addition, part of the fender became lose and floppy (for lack of a better description). A Subaru dealer out of state wanted $2500 plus to repair. A local shop wanted $1500 to repair, if we didn't repaint all the scratches under the bumper area (caused by my elderly parents' diminishing driving skills). I took it to Salem Autobody on the reference of a mechanic I trusted. I told them them we could live with the scratches underneath, and what we most wanted was a fender that was attached well They asked me if I would leave it with authorization for them to spend up to $100 to get it attached right. I said sure. When i came back, they had it attached like new. The bill was under $10. Really: UNDER $10. When's the last time you heard of something like that? We've gone to them several times since. We've had paint work done and they are REALLY GOOD. They are honest and won't oversell you. We've worked with Matt. He's great. And the owner is the guy who gave us the bargain price to the fix to my parents' car. So our experience with everyone we've dealt with is five stars all around. We've dealt with other body shops in Salem (we've lived here for nearly 40 years). None of those others even comes close.

Ramone and Sandra were so helpful and professional. The work that was done was excellent and the…read morecar was completed on time. Ramone even had us bring the car back a month later and gave it a complete detail. This vehicle looks brand new.

Seems like some deceptive business practices, to me. Double-charged, had services done without my…read morepermission and added to my bill, and only given 30 minutes notice to pick it up before it would be held all weekend+fined. I was told they open at 7:00 AM and to bring my car in ASAP. Came at 7:30 to a closed building and had to wait until 8AM. Then, they called me at 11:00 to let me know the car was done, and then again at 11:30 to let me know I only had THIRTY MINUTES to pick up my car because they close early, or it would be held over the weekend. I'm lucky I could find a ride and that I didn't work 9-5 Fridays like most people. If I couldn't get there in that very small window, they would have kept my car until Monday and charged me $100 for "holding" my car in their lot. One employee told me I could bring the car in any morning to check the progress of their work as long as I called the night before. When I called, they actually didn't have time for me until 4 days later. That's honestly fine, just shows an overall lack of communication between the staff. They also told me the original price was so expensive because it covered them checking when I came back for the second service, but they double-charged me when I came back as well. Overall friendly people, but definitely need to increase their professionalism in a few different areas.

Was able to get an appointment set up quickly. Identified the problem that was causing a vibration…read morein the steering column of my truck. Provided detailed diagnosis and cost for repair. Turnaround was quick and all is fixed now. Could not be happier, highly recommend this shop.

Absolutely an amazing shop, they truly care about the quality of their work. I had some upgrades…read moreinstalled, a SuperPro track bar, Steer Smarts Yeti tie rod and drag link, with a Falcon Nexus 2.1 steering stabilizer installed. I had to stagger the work because of some shipping issues, but the work was done so well, my alignment, the value of this work for me was off the charts. This is where I will be bringing my truck for all things related to their services.

Knowledgeable guys, friendly staff. They were able to squeeze me in on the only day I had off right…read morewhen I needed it done. The tire shop I wanted to get an alignment at had the technician that was going to do the job. Go home on emergency. I called RJ up. He said, let me see what I can do and I'll give you a call back in five minutes. He call me back in five minutes like he said he would and got me in. It was the fact that he said what he said, and he did what he did right after. 100 bucks for an alignment.

We stopped in while in Corvallis visiting my Dad after taking a rock yo the windshield of our '25…read moreHonda Ridgeline. Paid $60 for the service, wanting 1, for the spider cracks to not spread and 2, for the spider cracks to not be as visible. Iffy repair, as time will tell on No. 1, and a complete fail on No. 2: the chip and spider cracks are as visible as before I had them "filled". Not all together happy...

Don't do it. Skip A1 and try the next listing. I had a horrible experience. Terrible communication,…read morelike no attempt. I had to call and ask if they were showing up. "On the way", which means you wait another hour and a half. If you like getting jerked around, you're going to love their service.

Cliff is awesome! I go to school at the university across the street and the car I have with me is…read morevery old and finicky. Whenever I have issues (usually it won't start) Cliff's is able to fix it the same day and they always give me a great deal! They go above and beyond to help me out and are very transparent throughout the whole process!

I'm grateful I found this place. Saved hundreds off a brake job a month ago. I'm back again today…read morefor an oil change and check engine light. They take great care of my car, their prices are fair and the they take the time to explain things. I highly recommend this local small business

Went back 6 weeks later after getting some brake work done in early August. These guys did a great…read morejob on that repair so i brought my 4Runner back in for timing belt/water pump/cam/crank seal replacement. These guys took great care of me again and did a fantastic job. Phil at the front desk and the guys in the shop are on top of it and I will not be going any place other than Brothers. And yes, I know quality work when I see it. I spent 10 years at the dealership level in service, so I know. Very humble and trustworthy, a rare commodity in today's world.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.