I have two experiences with VIP, an estimate and a repair. The first estimate was out angled by a favored body shop. The old body shop left out a body panel clip I paid dearly for. Too much personal information, on my first visit I met a front office person with a hearing disability. They told me in confidence they hoped to stay with VIP. They have since moved on in life and VIP supports them, going to their wedding. Family. VIP repaired my front damage, bumper cover and fender. Week. Body shop is expensive. VIP is an honest shop. Family. read more

I had the pleasure of meeting Laya and Val at VIP today and had them look at my just purchased Toyota. I found a record that my 1 year old used RAV 4 had 'transport' damage that was not listed when I bought a Toyota GOLD CPO car. They confirmed that the car had 2 doors painted and it was a good, not great job. I'm relieved that there was not serious damage and will be using VIP when I need collision repair!!!! I see why they have the spectacular Yelp reviews!!! read more

Recently had some body damage repaired by them on my car. As with my previous experience, they were wonderful! Everyone is super friendly, the work was done quickly, the payment was handled through my insurance, so good value, and they drove me to and from my place several times. The staff all deserve great kudos for the work they do. They really take care of you here. read more

Very responsive and very expedient and the work seemed really well done -- they also helped me when an indicator light went out after the car was repaired! read more

I have brought my Mercedes SLK in for some body work and touch ups as well as my wife's 4 Runner and VIP do and amazing job. Val and Laya are great people to work with honest about the job and the costs involved and will try to save you money when possible. Highly recommended! Bill McNally read more

My front bumper was damaged by a FedEx vehicle and the folks at VIP collision fought for me to get OEM parts to replace it! (The other company wanted to replace my bumper with inferior parts) It looks better than it did when it was new, the work quality is fantastic. Also, they were much faster than I anticipated. Laya helped me arrange my rental car through Enterprise as well. I wholeheartedly recommend them! AAA+ Quality and Service! read more

If I could give more stars, I would. This shop is amazing. The customer service is unmatched. They basically held my hand the whole way through. Very clear and concise about what would happen, and even called the rental car company for me to let them know I had arrived and needed pick up on the day I dropped off my car. The other person in the collision I had was 100% at fault and so their insurance paid for everything. They gave a kind of lower estimate compared to what I got from VIP, which had me worry for a minute. However, VIP worked with it and said any extra necessary charges would be made to the insurance. And indeed it was. They said the fix would take about 2 weeks. It took a mere 10 days (that count is including the Saturday/Sunday which they aren't open for). I couldn't pick it up due to external factors with the insurance taking a while to release some forms, but it hit exactly 2 weeks when I could finally retrieve it. When I tell you my car looked more beautiful than when I got it! HAH! Pretty sure they gave the rest of my car a cleaning special because I don't remember it being so dazzling and sparkly. Anyway I'd love to give the name of the specific person who was helping me the entire time but I don't know how I feel about dropping someone's name in a public platform. But they were suuuuuuper cool, patient, nice. A very swell stand up person. I will edit later and add pictures. read more

Laya and Van were very professional--personable, good communicators, credible, and promptly completed the repair very well. Very happy to know about this place. read more

Went here today to get an idea of how much my car would cost to repair after getting rear ended in a minor accident. The staff were super responsive and friendly. They were flexible with me because I have a difficult work schedule. And when the my went to go look at it it was such a minor repair that they fixed it and didn't charge me for it. I hope I never need to get more car repairs but if I need an auto body shop I would definitely go back. Having a company with employees with such kindness and integrity is uncommon. Def recommend. read more

When I got rear-ended in my 2019 Kia, I put off getting it fixed because everyone told me it was challenging to get an estimate. The insurance company of the kid who hit me had me take pictures, then sent a low-ball check. I figured I would just pay the difference between the check and the actual cost when I had time to fix it. Six months later, I finally had time to get the Kia in to be repaired. I had read a VIP Collision review that said you could text in images to get an estimate, so I did just that. Alex called me right back and said they would need to see it to get the complete picture and said I could come in immediately. I was astonished. I drove over, we looked it over and she took a copy of the claim information. She assured me that they would contact the insurance company and get the full cost of the claim covered. And she told me that I would not have to pay the difference -- that a lot of people waited a while to get things fixed. She also made the connection to get a rental car since it was included in the claim. The damage was way more extensive than my initial photos showed. I was afraid of that. I cleared out the areas of the car that I thought would be in play and dropped it off a couple days later (but they could have taken it immediately). The rental car company picked me up at VIP. A couple weeks later, the repair was all done. As a bonus, VIP did a full detail on the car. They put a box in the back with all the stuff that I had left strewn in the back seat and made the whole thing sparkle. It had never looked that good. In fact, I knew it was never going to look this good again so I drove to a dealership and traded it in. Got a great price for it. I have an old roadster that will be arriving soon that needs a complete paint job. I'll be taking it to VIP Collision. Thanks to Alex and Mark. It was the perfect experience. read more

Great experience. Great communication with the shop. Excellent work done on my car. Love that it is woman run!

Had the best experience at Vip collision. Excellent quality control and communication. My repair couldn't have been better. Laya is especially great and easy to work with! 5 starts all the way! read more

Took my car here after a fender scrape. My fender looked like it was brand new. The job was immaculate. Staff was friendly and very responsive. Turn around time was 2 days. I was surprised it was pretty quick considering the shop was packed with vehicles. Work was covered by insurance completely. I would come here again if another accident happens (hopefully not though!) read more

My baby had an owie so I took her in to VIP after reading MANY positive reviews about them. After talking with Laya in the front office for 5 minutes I KNEW this was the right place to take her, and they exceeded all of my expectations! Thank you, VIP Collision! read more

A few months ago I was rear ended, and I went to the body shop I usually like to go to because of their proximity to my home, and they weren't able to get me in for an estimate for a month and a half, and then told me it would be possibly that long or longer for an appointment. I get it, supply chains, parts, all that stuff, but is that Long really necessary? Come to find out, it wasn't. I contacted Vip collision center, and they were able to do an estimate the next day, and got me in for repairs the week after. The repairs look good, haven't had any complaints on anything with the labor/parts, and I'm happy with the service. read more

They were very friendly and professional. They communicated the needed repairs clearly and patiently answered my questions.

Incredibly helpful and patient with someone totally unfamiliar with their business segment. On street parking (business is on the corner)

They did an amazing job with my car I am super satisfied with the job they did and would recommend this place for everybody

I've had VIP Collision Center work on my car twice now and they have been wonderful! Friendly, professional and they've done really good work. I wouldn't go anywhere else and recommend them very highly!! So happy they're in my neighborhood! read more

I worked with Laya at VIP. She was great. A fun, happy person. My car was returned in like new condition. I highly recommend VIP.

I had a scratch on my driver side door that had to be buffed out. Several other insurance recommended shops made me wait for several weeks to take a look only to tell me the project would be expensive to repair. VIP saw me and buffed the scratch out the same day for low cost. Layla in the front desk was awesome and made me feel like a valued customer. Next time my friends or I need a collision repair we will use VIP! read more

I am honestly very happy with their customer service and overall mechanic service. As soon as I walked into the office, and explained my situation, Val immediately sprang into action to take a look at my car. My engine Splash shield was hanging off, and he decided to just fix it himself, for NO cost. The job didn't even take more than 10 minutes. VIP Collision Center is absolutely the place to go. I didn't get the names of two other ladies who were present in the office, but their attitudes were superb and inviting. I HIGHLY recommend this be the first place you go when in need of auto-BODY repairs. read more

Excellent work done on my car, Laya was exceptional to work with. Easy to communicate with and helped me understand the confusing world of car insurance. My car looks better than it did before it was in my accident and somehow even smells better?!? No hesitation in returning, hopefully under different circumstances. The name VIP definitely reflects they way the treat you as a customer! read more

This place is excellent. Not sure why they had time to give me an estimate and also got my car in quicker than most places given how good they are.Their estimate was higher than the insurance and another place. But they told me it would work out, and I notice the insurance company did not include repair to my bumper so I figured it would work itself out. In the end they did not charge me anymore than the deductible, and did the repair for less. OF course if they can't get parts it can take longer, but they found my tailgate was available when I first went in, so it just depended on other parts. It seems like new to me, even had a new car smell when I got it! read more

Just tried calling them and got a recording referring me to a different phone number, called that and got a recording that the number was no longer in service. read more

Man oh man this place has been the kindest, quickest, and just overall amazing experience I've ever had in any kind of automotive business. I had a tow truck hit my car, and VIP was with me since Day 1 ensuring the entire process was streamlined and fair. I'd get consistent check-ins from Laya making sure insurance wasn't giving me the run around, tips, and status on repair. Couldn't recommend the place enough - and the repair was phenomenally done! Can't even tell what happened. read more

VIP Collision Center - Body Shops Near Me - Portland, Oregon

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We took our car to VIP to repaint the hood and to get rid of a handful of dents and we were extremely impressed by the outcome. They were great at communicating with us and setting expectations correctly and the results completely exceeded our expectations. They have a decent amount of higher end cars that they work on in the shop. read more

VIP Collision Center - Body Shops Near Me - Portland, Oregon

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Very honest service. I brought my car for a bumper polish. They did it timely, with an excellent result and a very honest price.

I highly recommend VIP Collision for your auto body needs. Being that this is the first incident I've been involved in, the entire insurance claim process is foreign to me. Their staff was so helpful and advised me on how to make the most out of my claim. They still went out of their way to help me even after my car was deemed a total loss and "not worth repairing." The only challenge was getting a hold of them which is understandable since they're understaffed and swamped with work. read more

I contacted this business 4 times before giving up. I called on 7/20 and followed up with an email same day. I received what looked like an auto template emailed back on 7/21 with info needed for estimate. I emailed details and pictures back. I followed up via that email thread on 7/24 and again on 7/26. I never heard back. Very disappointed considering all these positive reviews. read more

Super nice & so helpful!! These guys are awesome and will totally take care of you- My dad told me to go here so you know they're good! read more

Well I must say I'm very impressed with the shop. with this last rain we had in Portland, my vehicle hydroplane and hit a curb. It looked like minimal damage just to the driver side rear wheel. I had a tow truck from a small shop(won't say their name) come grab my vehicle and inspect it at their facility. They told me it was major damage and they couldn't work on it. But they got a cool $350 out of me just for the tow and to take the wheel off and look at it. Pretty much bullsh*t. Anyway, with the info I was given, I was told the truck had major frame damage and was basically Totalled. I was totally at wit's end. I called about five different shops VIP Collision Center being one of them. Nobody could fit me in their schedule to get a second opinion. I was devastated. That's when Laya saved the day, I received a text just before closing and she said she had talked to their Tech and he wanted to look at it, because the circumstances around the crash they didn't think that it was Major frame damage and could not be fixed. So she said they could fit me in the next morning to inspect it. And that's what they did. I got great news back, well, semi great news, it wasn't major frame damage it just needed new parts, control arm, wheel hub assembly, etc... But definitely not totaled. The repair was so much less than anticipated, I was so relived especially after loosing all hope after the first "mechanic" told me it was totaled. Now my car is up and running and I'm back on the road, doing my best to avoid large puddles. Laya thank you so much for being so kind and squeezing me into your schedule, and the Tech, Val, thank you for inspecting it for free and the great work you did. I 100% recommend VIP Collision Center. read more

Outstanding service. My son had knocked the right rear panel of our Prius off it's mounts while breaking some of the mounts in the process. The result is that our right rear panel would flap in the wind like a dog's tongue with its head out the window whenever we were traveling faster than 45 mph. I dropped in today for an estimate to fix the entire panel, not cheap. But in the meantime the guys in the shop reattached the panel so that it doesn't flap in the wind. They did a really excellent job of this and it looks essentially new. When I went to pay, they waved me off. It was a small job that I lacked the know how, skills, and tools to accomplish but was for them a fairly simple thing to do, because they have all three. Way to build customer loyalty and they now have a customer for life. Thank you. read more

I can't say enough good things about VIP. Everyone from the front office staff to Val who oversaw our job was incredible. We had a VERY expensive repair job that, unfortunately, was not covered by insurance. Val did everything he could to keep costs down while maintaining the integrity and safety of our vehicle. In the end, the cost came in $1,400 below the original bid. We also had a very specific deadline of when the car needed to be done. They kept me up to date on the progress and finished the car early. I could not be more grateful and will recommend VIP to everyone I know. read more

Great work, professional, and was very happy with the whole experience. Their price was reasonable too.

VIP did a good job. Stayed within quote. Fixed good as new. Gave me a small bottle of touch-up paint to fix small rock chips & dings. Finished on schedule, within five days which was a refreshing change from Leif's who kept my car two weeks longer than they quoted and could never give me a straight answer on status - they just leave me on hold or transfer and hang up. I am done with Leif's. VIP is much better and a pleasure to do business. Bruce S. read more

Last week my RAV4 door was damaged. Fortunately, the next day I went to the VIP Collision Center in Portland. Laya was very courteous; she examined the damage and recommended replacing the door. Being an engineer, I asked Laya whether the door can be repaired, instead of being replaced. Laya was again very courteous; she called on her technician (Teno) to talk to me directly. Teno agreed to try to pull out the dent, although he wouldn't guarantee success. Yet Viola, I was amazed when I went to pick up my repaired RAV4. See the "Before" and "After" photos for yourself. Teno did a wonderful job; bordering on being "A Magician!" (At 20% of the cost of replacing the door.) I highly recommend the VIP Collision Center in Portland, Oregon. read more

VIP Collision Center - Before - Body Shops Near Me - Portland, Oregon

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The team was super great to work with--timely communication and were willing to work with a budget. Great quality work too, I can barely tell anything happened to my car. read more

VIP Collision Center -- is EXCELLENT! My daughter had just graduated from college, and we were leaving a graduation dinner at Portland City Grill. She backed her old 2003 4Runner into a post in the garage and pulled off the front bumper. This was on a Sunday (May 1st), and she was planning to drive her car back home a 700-mile drive on Tuesday (May 3rd). Monday (May 2nd), I went to a very well-known body shop in Portland, and they said, " We are scheduled out four months, and we can't get parts due to the Pandemic." I asked for some referrals, and they suggested VIP Collision Center. At VIP, I met with Ed Stevens, repair estimator, and he had his production supervisor Val take a look who said, "bring it in this afternoon, and we will have it ready by noon on Tuesday." We brought the 2003 4Runner in Monday afternoon, and I got a call at 10 AM Tuesday that work was completed. Val, Ed, Laya, and others did an excellent job. VIP Collision Center is professional, friendly, and emphatic. I was shocked at how reasonable they were and the value received for the fine work. Thank you, Ed, Val, Laya, and the VIP Collision Center Team. I have no hesitation recommending them given the value and quality. read more

I found VIP on Yelp and I am SO grateful. The front desk extraordinaire, Laya is AMAZING. Top notch customer service here. Can't wait to get my car back to tell you more amazing things. Even in the midst of a pandemic these folks are calm, cool, and kind. I would give 10 stars if I could. THANK YOU! read more