Good food was ready when I got there. I used the mobile App with no problems. Fries were not over seasoned with just the right amount of salt for people with HBP. Associate at the counter got my order and supplied the soda and I was ready to go. Nice clean restaurant tables were clean and the TV was on with the sound muted. Music was nice no heavy metal or acid rock like you get in other fast food places. You can not drive around the building you end up in the drive thru lane had to back up luckily no one was behind me. Should be a bigger warning before you start your journey around the building. Other wise very satisfied with the meal. read more

No flip service was horrible. Worst restaurant ever would never recommend like bro food good and ambience I don't know

We went two times ... one time for dinner.. they weren't serving food. We decided to try it out again so we went for ice cream. Waited in the drive through... got to order ... was informed ice cream was not available! What kind of Dairy Queen has no ice cream? We will not go back! read more

This is the worst DQ in Texas. We arrived at 9PM and was informed that we would have to take our order to go. The website says open until 10PM and the staff says they close at 9:30PM. I told them I can't feed 3 kids ice cream in the car. The girl look at me as if I was crazy. Again she repeated all orders are to go only. I ask to speak to the manager multiple times. I have 3 kids up-set because they were not going to get ice cream. I was upset and the kids were upset. I did order the ice cream, figured they would just have to eat outside. Again i ask for a manager, and phone number to Corp or Main office. Never did a manager come out to explain or attempt to resolve the problem. After a few minutes the kids given their ice cream. Again I ask for a manager - employees looked at me as if they had no idea why I would want to talk to a manager. i gather the kids and their ice cream, few extra napkins. As I was leaving - I stated to them "I Am going to follow up on this matter". Just as I got the kids and ice cream out the door -- One of the girls said oh my manger said you could stay. She said I forgot to tell you because I was helping Drive -thru. we did come back in and set at table. We made sure we left no mess. One of the girls went over to another customer that he would need to leave also. Very poor management that reflects to incompetent training, end result - inadequate customer service. Delegation without direction is abandonment! read more

I ordered two medium Snickers blizzards with extra snickers and what I received was, as my sister fittingly put it, two medium vanilla soft serves with one fun size snickers split between them. Absolutely ridiculous. There wasn't enough snickers in either of the blizzard for a regular amount of snickers, let alone extra. I asked multiple times at the window to see if this was "extra" and was ignored every time so we finally drove off. Definitely not a great impression and this location is trash when it comes to listening and actually following your order. 0/10 - would not recommend read more

Dairy Queen - Fast Food Near Me - Temple, Texas

If I could give it a zero I would. They are so rude and disrespectful. Girl (not woman because she's a bi**h) red braids black lady rolled her eyes and all. Went through the drive through and they were so rude. Wanted to go inside first we got all the way to the door and inside after watching guest leave, they said only Togo orders only. I would never recommend this place. DONT GO HERE!! Might as well go get ice cream from heb! Also after getting soaked because it's wet they decided to laugh at us as we walked out read more

Not the best Dairy Queen I've been to. Customer service was a 2 out of 5. Food was very eh, not hot not cold Ice cream was good but extra m&ms doesn't mean put extra at the bottom. Eh, oh well. Win some lose some huh. read more

Worst exprience ever at the Temple Texas Dairy Queen next to the mall on 31st Street. First of all the employees had the open light turned off. I ordered from the drive thru 2 Georgia Mud Fudge Blizzards which is a long time famous DQ original. I was given the total but nobody bothered to finish up confirming my order... just awkward silence on the loudspeaker. After a period of time I rode around the corner to the drive-thru window and a very ratchet looking and sounding female approached me in a very aggressive manner slammed open window and said "We don't do no Georgia Mud Fudge no mo" and by her tone of voice and body language it looked like she really did not want to have any customers at that moment which I found very bizarre because I have ordered several Blizzards of the same flavor over the years at this same location. What a DQ letdown. read more

Had a taste for a burger today and DQ did not disappoint me. Fresh and hot. Nice crisp tomatoes. Yummy. It hit the spot. Thanks DQ! read more

4 o'clock on a Wednesday and they're out of supplies for literally 1/3 of their menu. Maybe theirs a banana, chocolate, caramel and peanut butter shortage wrecking temple, if so I'll adjust my review later... read more

I visited the 31st street location in Temple. I just wanted a small vanilla cone. The car in front of me had a big food order. I said I only wanted a cone. The woman responded she would have the car move up. (She did not). Waited 10 minutes. They were handed their order and sat another few minutes. In the mean time I see her holding my cone waiting for them to pull off. She pushes some buttons on the cash register and her hand hits my ice cream. When I pull up she tries to hand me the cone and I say I don't want that one as your hand just hit my ice cream. She rolls her eyes, drops the cone in the trash and walks away. Another employee who was standing near the window and heard the exchange made my cone and took my money. Why should I accept a cone your hand has touched my ice cream? Bad customer service. read more

found the thickest hair I've ever seen in my food! asked for no onions and got onions plus the hair worst Dairy Queen in Texas!

They have their rules, and they follow them, no exceptions. Even if you're an ambulance that doesn't fit lin the Drive-Thru and you're trying to phone in and order for a vanilla malt for a birthday treat for a patient. Remember The Soup Nazi on Seinfeld? Yeah, kind of like that. read more

The staff was very friendly. The store was clean and the food was hot. I didn't really care for the lemonade though. Tasted more like Crystal lite than lemonade. read more

Dairy Queen - I got the $5 deal. Chicken strip, fries, drink, and a sundae - Fast Food Near Me - Temple, Texas

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If you want a Blizzard with a side of no customer service, lazy employees who are leaning on counters talking to each other instead of acknowledging your presence, then come on down for the showcase showdown. Up for bid are: Dirty looks that make you feel like you're a cockroach just for walking in. Pointless waiting for five minutes in an empty lobby while the employees turn their backs on you and pretend you're a wall. Toneless drone for a cashier who can barely meet your eye when you're giving your order as if you had some disease she could catch just by looking. A manager who looked like she's been eating the restaurant fare for a week straight, giving you the eye. One star for not getting sick. I think I will pass. read more

Food is good and service is fast. Employees aren't the brightest or friendliest. Be careful when you're leaving drive thru. If you don't immediately turn, you'll end up in the drive thru line again. read more

Filthy establishment! We drove 20 minutes to get there to learn they were out of ice cream. How in the heck is that possible??!! That's the DQ signature. Ladies didn't even apologize. Manager shrugged her shoulders and said, "Truck didn't show up. Ain't my fault!" read more

This is probably one of the worst if not the worst Dairy Queen I have every been to. For one thing we had to move tables because where we first sat if smelled like diarrhea. The food was ok but the whole thing seemed unsanitary. When we went to get some ice cream, they said they didn't have ice cream! That's right, Dairy Queen, a place universally known for having ice cream didn't have ice cream. I asked how that was possible and they said they didn't know. The only reason I went there was to get ice cream after my lunch and they didn't have any,which put me in a bad mood. Don't go there and avoid it at all costs read more

Tell me how an ice cream establishment can't serve ice cream! O by the way no brownies ether. If I wanted a burger I wouldn't come to dairy queen. We came for ice cream which was to much to ask for. If I could rate no stars i would. 1 star is a reach. read more

Visited the drive thru on 7/31/18 around 7 pm. Ordered blizzards and The graham cracker crumbs in the S'mores BLIZZARD were stale and skimped on the chocolate pieces. Total disappointment. read more

It took 40 minutes to go through the drive through and I only ordered 1 meal. I called that evening to let the manager know about my experience and she made a lot of excuses and was basically told to call the daytime manager about it. The right answer was sorry about that - how can we make it right? The meal was correct, but I was super late to work because once you enter the drive through lane, you're stuck in it. Won't be returning. read more

This is the cleanest, friendliest, and most yummy DQ I've seen in years!! The staff knows what they are doing and they do it with a smile. Every table is clean and the food is fresh and tasty. You can't ask for more! read more

Could only take cash payments but there were NO signs up before getting to the drive thru so I was stuck there ten minutes with no way out of their closed off drive thru, no apology given. read more

I will start off by saying, I love Dairy Queen! I usually go through the drive thru. On this occasion though I went inside and when I walked in it smelled like urine so so bad. It looked like maybe they were doing some remodeling but the place stunk. Lots of Staff. Great customer service. Very fast service. Cleanliness is a big part of having a restaurant. Everything else was great! Not sure if I will come back to this location though. read more

Come on DQ, let's improve customer service at this location. Your horrible attitude at the drive-thru (following your mistake) is unacceptable. I was friendly and appreciative and you were embarrassingly rude. read more

My daughter was having a rough day so I took her to get some ice cream as a pick me up. I asked for a vanilla ice cream in a cup instead of a cone. This seemed to be beyond what the employee could handle. I then asked for a blizzard that they had featured on some signage. No one knew how to make it. So, I asked for another featured blizzard. Again, no one knew how to make it. I asked for a regular blizzard flavor that is on their permanent menu and I got an eye roll like they were hoping I would've just walked away after the first 2 attempts. As I was waiting for the ice cream I was treated to loud conversations about how all the employees wanted a smoke break and how they hated working there and what a**hole customers that had had all day. Meanwhile a line was forming at the counter that they were ignoring. When I finally got my ice cream it was a game of trying to find a clean table. I wiped one down myself but we only sat for a few minutes before having to leave because it smelled like a sewer in the store. The whole dining area just reeked of urine. I had to throw our food away because I couldn't imagine eating it after that. Lord knows if the machines have ever been cleaned. I will never be back to that location. read more

The goto treat on a Friday or Saturday night for the kids. Blizzards are the standard request with plenty of options for what you can have blended in them. Service is always fast and they get the order right at the drive through everytime. read more

This is a pretty regular Dairy Queen. Nothing really to brag about. I come here when ever I get an ice cream/blizzard craving & they deliver. The staff is sometimes short but mostly pleasant, I guess it just depends. Overall they get the job done & the drive thru is pretty quick. Great location along 31st street. read more

This particular location is very dirty. It's a location with food and ice-cream treats. But, the extremely dirty upkeep will keep me away.

First of all, the drive through is extremely slow and is set up in such a way that you can't get out once you get in line. My mom has eaten here 2 to 3 times a week for the last few years. She saves those little tokens that they give you for a mini blizzard. She has always been told that she can use them later if she wants. Today the manager claimed that the token that is clearly marked for a mini blizzard can only be redeemed for a sundae. This makes absolutely no sense. She said something about them running out of sundae tokens. My mom is an older woman who was already having a really bad day, and she got so upset that I don't think she'll ever go back. read more

Food is delicious and the workers are friendly. One of the only places is town where they make your food fresh, just for you. The wait sometimes reflects that but worth it to not eat food that's been sitting around. Love the burgers and chicken strip basket! read more

This is probably the best place to eat and enjoy with family. I was there last Thursday and the food service person catered to our needs

This place is in huge need of remodel and cleaning. Perhaps a demolish/rebuild.The restrooms were nasty, worse than a south tx truck stop. Food was ok and was delivered quickly so no complaints there. read more

I don't understand why every location is nasty in Temple! First off, I ordered a $5.99 lunch special with a burger, fries and drink. I told them light mayo and mustard with cheese, and these pricks slapped a ton of mustard all over my burger and ruined my meal! Plus, when I went to the restroom, one of their employees used the women's restroom and did NOT wash her hands!! Yuck, Yuck, Yuck!!! Dairy Queen is FIRED! read more

They are always nice here. The burger is good and the produce is fresh for the most part. Fries are usually crisp. Used to have to wait a long time in the drive thru, but the past couple of months it has been faster. Can't beat the $5 #1 meal deal they have a lot of times read more

Burgers and tacos and desserts are great! Chicken was gross!!! Service was a joke!! My friends and I walked in. My friends sat at a table and ate their food they bought from another place. I ordered something however. When I sat for when the manager walked over to the table and said your friends cannot bring outside God in here they need to leave. I sat there and argued with her saying but I bought something here. She didn't care and we all were kicked out for a dumb reason! Also when I got there the staff were all up at the counter conversing and talking on phones had to say excuse 3 times. read more

I can't believe this place! For the last time yesterday they shot me down again about a blizzard with peanuts and hot fudge. They said they won't make it. I told them it's ok if it's runny it's my fault I want it that way. A rude manager comes on the microphone and said they will NOT make it for me. Well, that totally made me mad. I went to Maggie moos, that kindly made it for me. I WILL spend the extra cents to eat their ice cream any way. They make what you want with a pleasant tone and smile, and homemade!! Dairy Queen, let the customer have what they want!! That's what a good restaurant does!! read more

Overall for DQ is average to a little above. Time of day appears to affect service but food and drinks are great.

Decided to treat my two sons to some ice cream on an unusually warm day in January. Ordered two blizzards, a moolatte and a hot fudge Sunday with bananas. Pulled up to the drive through window and asked if I could add a peanut buster parfait, and that's when the simple trip went wrong! The Hispanic girl in the drive through makes a face like I'm inconveniencing HER but proceeds to make the peanut buster parfait. When we pay for our order, we realize she never made one of the blizzards, when asked about it, she makes another face and says she never got it.....IT WAS THE FIRST BLIZZARD I ORDERED! Once again, getting an attitude, she proceeds to make the blizzard and we pay for it. All in all, I will never go back as long as that girl is there and/or they train their drive through employees with a little thing called customer service!!!! read more