I am extremely disappointed with the way I was treated at this Dairy Queen Grill & Chill. I ordered two ice creams, and when my card was swiped, the transaction was declined. I had thousands of dollars available in my account, so I don't know why the card was declined. I understand that sometimes card transactions can have technical issues. What really upset me was the way the manager handled the situation. Instead of politely asking me if I had another form of payment, he rudely told me to come inside because he had a "long line." In reality, there was only one car behind me. Because of his rude and disrespectful attitude, I felt the need to show him my available balance on my account to make it clear that the declined transaction had nothing to do with me not having enough money. I should never have been put in a position where I felt I had to prove that. I do want to recognize A.T., the young lady who took my order. She was kind, respectful, and professional, and she even apologized for the way her manager behaved. I truly appreciated her kindness and the way she handled the situation. This experience also made me think: What if I didn't have another card with me? What if this happened to someone who genuinely didn't have enough money in their account? No customer should be made to feel embarrassed or humiliated because a card transaction was declined. A manager should know how to handle situations like this professionally and respectfully. A simple, "I'm sorry, your card didn't go through. Do you have another form of payment?" would have been enough. Customers deserve to be treated with dignity and respect, regardless of their financial situation. I hope management takes this feedback seriously and recognizes A.T. for her excellent customer service while addressing the manager's behavior. read more

Ordered here, received our order. First of all it was raining and we had to keep walking in and out in the rain because of the mistakes. Didn't get any straws or spoons when we ordered two drinks and two ice-cream dishes which required spoons. Got a number five just the burger no onion or pickle and received a burger with onion and no lettuce tomatoes or pickle.. bad experience overall. read more

I always purchase a Birthday Ice Cream Cake for my daughter and her three kids from DQ!! I think it's one of their favorite gifts!!! I buy 5 cakes each year and it never gets old!!! I buy the large cakes but they only last about 2 days - that's how good they are!!! read more

Burgers and fries and ice cream but mostly I come for the blizzard as a treat. Service in the drive thru is quick enough.

My experience here was great fast food service and also great tasting food! The best part about this restaurant is that the ice cream is great ! I would even go so far to say that it's the best ice cream in town! The surroundings of the restaurant were very clean and sanitary, they have very nice food read more

Went to the DQ in Exeter, had the most disgusting slush in my life. Their cherry was so bitter that the face I made had my kids laughing, until they tried it. Went to the counter and they said yeah it is bitter/sour. Change you sign to sour cherry! No offer to give money back or exchange. Last time here for me! read more

Where do I start? We walked in, 3 of the 4 of us so excited to get the new garlic parmesan chicken basket. I ordered a mint brownie blizzard and large fry and my friends all ordered the chicken basket and a drink. After receiving the cups, they went to the soda fountain where the ice has changed to awful chunks and the sodas came out explosively. When we received the chicken baskets, two were the complete wrong thing and it was a struggle to try to get the right ones. But, the food was good! read more

Dairy Queen Grill & Chill - New Garlic Parmesan Chicken Strip Basket - Ice Cream & Frozen Yogurt Near Me - Reading, Pennsylvania

Food is great. Staff is great. However i find it a little odd that they dont give you your sunday with the seven dollar meal right away. I payed for the food it should be given to me right away with the meal. Otherwise i have no problems read more

Very chaotic! No one in charge. Went for an ice cream cake. No information on the cakes, no prices, no idea what flavor. Picked a cake and had to ask price, flavor etc. Then asked for writing on the cake. Took forever to get someone to do it! AWFUL EXPERIENCE! read more

I've been coming here for years and isn't it sad seeing this place go downhill. The customer service is not good, I couldn't place 2 separate orders in drive thru because I was in One car. They explained how they couldn't do a back to back order ? Not only is the service inadequate but inside the restaurant was not clean either. I will for sure be looking for other dairy queen's to enjoy my cookie dough blizzard at because this one was not worth the money. read more

Just sad now. Used to come here with my teammates and friends in high school and everything was reliable. Now, I order a spicy wrap and get regular, order BBQ chicken and get regular, order a royal blizzard and there's no middle flavoring. Every time I've come here recently the orders have been wrong even though staff repeats them over the drive through speaker. If you plan on coming to this Dairy Queen, just be prepared to have the wrong order come out. read more

Stopped here while traveling through the area and decided to order burgers, cheese curds and onion rings. All were cooked to perfection. The curds and onion rings were especially noteworthy. the quality of the food, the way it was cooked and the side marinara dipping sauce for curds all outstanding. You would think you were dining in an upscale restaurant. Highly recommend stopping in. Facility is clean and service good - kudos to Taniyah for helping new staff member with her onboarding. She was very kind, patient and professional. DQ should be proud of this franchise. read more

I go here for the Flame Thrower burger and cheese curds. Its usually really good. The flame thrower burger was really delicious, the only thing I didn't like was that the bun was not soft and fresh. It was a bit dry and flaky like it was sitting out in the open for over 24 hours. The cheese curds were good, a lil to greasy, but still good. The only thing I didn't like was that the dipping sauce was only half way filled up as you can see in my pictures! The large fry basket was cool. I think next tome Ill go to the Exeter location and see if their buns are fresh! read more

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The best aspect of this place is the owner, and how well he runs it. It's a community place, and you will be treated well. The owner, known by his first name, Hamid, might even come out and greet you as he tends to do while he is at the location. As for the menu, it is your standard DQ menu, as it is a franchise. Compared to most DQ's, this is easily cleaner. The owner and manager go the extra mile to ensure the cleanliness of this place. The interior is also just great, very pleasing to look at, and at first glance you wouldn't assume it is a fast food chain. Great place, and possibly greatest place for the community. read more

Nationally, everybody knows DQ, but locally, everybody knows Hamid. Sometimes, a tasty-but-pricey confection has a little extra appeal just because of who's selling it! Hamid does a lot of "giving back" in terms of community support and fundraisers. (For example, my daughter has been attending Exeter's Teacher In the Parks program this summer, and Hamid sends each kid home daily with a coupon for a free Kids Meal.) I do have to say this, though, we live in Exeter and work in Shillington. I'm at this location more often bcs I come at lunchtime. I tell ya, they have the best deal going. Have you tried the $5 buck lunch? Burger/chicken strips, fries, drink and sundae = $5.00. Somedays, it doesn't pay for me to pack a lunch, lol! Commendable owner, tasty food, great values available. Worth visiting. read more

I eat their fries like every day. If you be craving fries GIRL YOU GOTTA STOP AT DQ. lit read more

Chicken strips fried to hard.fries are cold.screwed up order at drive thru.manager rude to customers.raised his prices on food that is no good.found hair in my french.this manager needs to try and be nice to his customers that he has left with this virus going around I sure don't see him haveing a lot of customers who want to deal with his attitude while sitting in the drive thru line. read more

Like all of the Grill and Chills the lunch/dinner food is decent, but the dessert items are delicious. It also has a convenient drive-thru so you can grab one for the road (do so at your own risk)! read more

Overall the food is decent but the ice cream silky smooth yet thick at the same time! Shout outs to my main manz Hamid (the owner) for maintaining a great well managed business! What a great guy, he donates back to his community and holds many fundraisers. Overall A great well-managed business with a very great environment! read more

One of the best DQs I've had. Gotta try it out, the original grill and chill. Friendly staff and good food.

Great, friendly environment to meet up with friends or family. Great food, smoothies & of course, ice cream. The best part about this place is the man who runs it. Hamid has been a great asset to the mifflin (as well as exeter) community. He gets involved in many of the schools activities such as the homecoming parade & ceremony, and many of the school concerts/plays, etc. An all around great place to be, I have never been disappointed by them ever. read more

All around positive energy provided by night-dwellers hungry for delicious ice cream and smiley employees can be found at this grill & dairy joint. Anyone interested in a quick bite or a tasty ice cream concoction should be sure to hit up Kenhorst for their next cone or shake. Owner is personable and down-to-earth, and the staff is always happy. Great place! read more

What's to say, ice cream and good fast food. Always busy. Sometimes feels like the staff has no time to clean up, can be dirty.

I have gone numerous times when Hamid owned it and it was great. However Hamid has sold it and it has changed. Tonight ordered 2 blizzards. The girl had issues taking the order and charging me. When I got the blizzards one was double cupped. When I got home, I realized she punched a hole in the cup making it, and instead of starting over, or pouring it into another cup, she just put the ripped leaking cup in another cup, allowing us to enjoy a blizzard with whatever ripped paper was with it. What else are they doing with the food when they do something like this? read more

I don't even give this particular store a 1 star. I got food, drinks and Ice cream here plenty of times and the time I go I got something so very simple. A vanilla sundae with pineapple. Due to my NUT ALLERGY, I ALWAYS inform places my allergy and they never have a problem with it. Many places go up and beyond to take precaution of my allergy because of how severe & how many people have the allergy. Well when I received my ice cream w/ pineapple on top, there was a NUT sitting right there on the ice cream. When I turned around & went inside, asked for a MANAGER, he came out and gave absolutely no sympathy or sorry what so ever. He quoted "well it happens. We don't guarantee anything." And I told him I informed them because it clearly states on the window & counter, TELL THEM IF ANY ALLERGIES. I was so furious because I was the one that could have had a severe allergic reaction and they were so careless and rude. I had to walk away and my boyfriend said some words we are NEVER EVER coming here again. read more