I love this Dairy Queen! I get the sauced and tossed BBQ chicken strip basket, 100% recommend. They make it super saucy and fresh. But that's not my favorite part of this particular Dairy Queen, the staff and service is top quality. Every time I have gone in there I have always felt welcome, appreciated, and like I could take my time, if there was ever something wrong with my meal, they have always been so can-do to fix it and make me happy, these people really don't get paid enough. I have had full conversations in that drive thru with the worker because I was the only one in line, the absolute nicest people. Thank you for making me an amazing chicken strip basket and always flipping my blizzard! read more

Really incredibly slow service. I waited a quarter of an hour for my food. This store needs quicker employees.

They take forever like actually 20 mins minimum for every order on the drive thru, idk about inside but this is slow food not fast food don't come here if ur in a rush. Btw it took them an hour to make 3 hot dogs during 11:50 to 1am. Genuinely gotta be high on the job or sum. Like ik yall ain't got no customers during closing how yall take an hour to make some hot dogs T-T read more

Forgot about mobile order, waited over 30 minutes after on the app was "done." Longest drive thru in Pullman. Rude staff and they gave our food to the wrong people. If I could give this a 0 star I would, never going back! read more

This is mainly for the manager or owner. My son and I ordered chicken baskets. One of the staff brought our drinks to the table almost immediately. We waited at the table for 35 minutes watching other people order and get their food. Finally, we went to the counter to check. They said our order was cooking. I over-heard one of the staff say to another, "This is the order I told you twice about." My son and I decided to go, and I asked for my money back--saying that we had two drinks that came with the meal. The person at the counter took several more minutes trying to get my refund minus the price of the drinks. Most restaurants that fail as badly will usually comp. the drinks. So, manager, I hope it was worth the couple of bucks you charged me for the drinks to our botched meal rather than the money I would have kept spending at your poorly rated restaurant. PS. There is no need for one of your manipulative, hollow apologies that does not offer any solution to the problem. read more

I could have written a novel while waiting in the drive-thru. It's took 10 minutes for one item.

Wha a bunch of crap. Ordered a Brownie batter extreme blizzard, received some vanilla crap with a few chips of chocolate...NO BROWNIE ANYTHING. Ridiculous for the money you pay. TRAIN YOUR EMPLOYEES TO MAKE A DECENT PRODUCT read more

We go there every Friday eve. They greet me by name when we come in. Take our order quickly. The food is hot and very good.

Customer service 0/5 Professionalism 0/5 The two people behind the counter actually need to stop complaining about when they get a break. They had no food left and were so incredibly rude. I did not order a side of sass, but was served a full course meal of attitude. They forgot pretty much everything in our order. At least there was one dude who was chill. I am actually so disappointed and confused by the management of this branch. read more

Came at 12:05 and nobody answered at the drive through, drove through to the window saw people, went back around to the drive through waiting 5 minutes, called went to voicemail. Even the voicemail said closes at 1am, some random guy wearing a sweatshirt keeps walking in and out of the side door talking to himself. Nobody ever answered after ten minutes so we left. read more

I have never received an order here that wasn't significantly incorrect. It's the only consistent thing about this place.

the last three times i have visited past 10pm. although it is late, all three times I have waited an excessive amount of time. I waited 20 minutes to go through a drive through with nobody in front of me and nobody in the store. I sat there and said "Hello?...Hello?" with the response (eventually) being "what". I waited 40 minutes for an order of cheese curds and a shake with only one car in front of me. However, It seems like the workers were stressed over (maybe) something being broken inside. I waited 55(!!!) minutes for two shakes with only one car in front of me. Noooooothing to justify the wait time on that trip. Customer service was nice but what was the reason for taking nearly an hour for two shakes???? Please for the love of God, fire the stoners working your store (especially late at night), and hire different people! 2 out of the 3 times above, the window held someone just absolutely out of it. Won't be going back. read more

I need everyone to know that I literally redownloaded yelp after not using it for like 3 years just to leave this review. The food here is wonderful, I highly recommend the cheeseburger. It tastes like what you WANT the cheeseburger from the-place-who-shall-not-be-named-with-the-golden-arches to taste like. That being said, the best part of this Dairy Queen is undoubtedly the people. I usually just go through the drive thru, but even then everyone is SO kind, friendly and funny. There's been so many times that I'm having the absolute WORST day and I pull in to Dairy Queen because I want to eat my feelings in soft serve, and I leave there with a huge smile on my face because of the people. Never forgetting that time that a guy said "of course, your majesty" when I thanked him for handing me the blizzard. Made my whole week. read more

We ordered three large sundaes and got the three smallest sundaes i have ever seen. All three mini sundaes maybe added up to one large sundae. Has been good in the past but hit or miss recently. read more

Absolutely horrible service. Out of EVERY single side and failed to alert when mobile ordering. Will not replace with any other food. Also changed to only flipping one blizzard WTF has dq come to. Thoroughly disappointed. read more

decided to give this Dairy Queen another chance... Worst fucking decision of my life. I don't know what went wrong during the occasion, but it seemed like everything. first off I was here for less than one minute before the workers said I look British... What the fuck? he then proceeded to say that the people in front of us were wild and if we had to make a complaint go up to him, but then he started giving them free stuff... Was a little confused. I just don't know who his target audience for all this humor was. he verbally assaulted. This employee told me he was gonna kill himself and quit within the span of two minutes. I was asking for a sauce by the way when this happened... I then asked a lady for another sauce because the other one was going on about how he was going to ""kill himself" and then she just looked at me said sorry and handed me the sauce like a lost puppy. French fries were also cold so I was not happy about that. also, they don't believe wome! read more

They hit a new low last night. Ordered 3 Blizzards at 6:50. They were a bit busy so didn't mind waiting. After 20 minutes a manager asked if I had been helped. I am the only person in the lobby at this point. I said yes and then five minutes later the girl who had taken my order asked if I was ready to order. The manager said somehow my order had been bumped. My order was the only one on their board for at least 10 minutes at that point. Another 15 minutes went by before I actually had my food. I only went to the lobby to order because the drive thru line was long enough I knew it would be at least a 20 minute wait at best. read more

Typical fast food. I ordered the chicken tenders fries a drink and snickers blizzard. Everything tasted good. The service was friendly and the food came out fast. The only thing I'd change is the toast was drenched in butter I couldn't eat it. read more

Grill and chill? More like grill and SPILL! It was my FIRST EVER VISIT to a DQ and I ordered 2 blizzards to go. Within 30 seconds of walking out of the store and into my car in the parking lot, BOTH blizzards were melted! I live only 2 mins away and by the time I got home, they are absolute soup, spilling everywhere. I threw them in the freezer with HOPES to get some solidity to them. Not a good first impression. Staff was nice, but like... what happened? This is not as advertised lol. read more

Dairy Queen Grill & Chill - 2 small blizzards (or rather SOUPS) 1 oreo and 1 brookie - Fast Food Near Me - Pullman, Washington

The food is fine. What you would expect from a fast food restaurant. However, the service is SLOW! If you are looking for a quick meal this is not the place to go. You will be waiting a while. read more

It makes no sense to me how you forget to put pickles on a cheeseburger when there are literally only 4 toppings.

The lady at the window was very rude. We ordered four blizzards and gave them a $50 when she gave us our change we realized they shorted us $10. After realizing the mistake instead of saying sorry they said " well when we make change out of change " They then smirked and walked away. Kinda upset us because we are usually always sure to tip and say thank you just to get disrespect instead. Hopefully they just had a bad day and hopefully their night gets better as well as their customer service. read more

Probably the worse Dairy Queen I've been to. Only thing that redeems it, is that they normally make the blizzards really good. What gets me is the incompetence of the employees. When we had the 7 meal deal coupons they didn't understand it and overcharged us. The inside also is just very tacky with the wallpaper coming off the walls. In the women's restroom, one of the locks on the door doesn't work. Overall the food is good, just the speed, employees and environment is trash. read more

way to slow . hurry up. im hungry ...... please . my food shouldn't take 45 minutes. this is crazy. pull it together .

The clerk was lowkey off but in an endearing way in the begining like just kinda awkward tryna be funny. We dined in and when we received our food our burgers were both cold and that's whatever Ike it's Dairy Queen what do you expect but as we were leaving the guy running the cashier who took our orders says to me "did the food taste like shit?" And I've never heard that ever I just laugh and leave and then as my friend is leaving behind me he says to him "oh we all spit in you food by the way, have a great day" ???? Hello??? That's not chill he was off from beginning as my friend was ordering he asked if he wanted to round up and my friend said no and he goes "congrats you just killed a disabled kid how do you feel?" And my friend (uncomfortably) goes "great haha" and he goes "damn thats evil" like ok kind of joking? But after the comments he made when we left we just questioned our whole experience at this Dairy Queen. Not ok. We felt sick lowkey afterwards. read more

Worst service I have seen in my life. The girl who is taking orders has NO CLUE what she is doing...I almost thought she was drunk. She has to ask her co-worker to do everything for her. She then walked up to make a chocolate cone (mind you there is only vanilla and chocolate) and asked which one is chocolate....uhhh the brown one! I waited for 20+ minutes for 2 mini and 1 medium blizzard. Also the girl at the front was touching her face and lips. They clearly have slim pickings for workers right now, but they are losing so much money with this service. After standing there over 20 min they had the audacity to give me melted 3/4 full ice cream that spilled out all over the counter when I flipped it over (since that's what they do)...I ended up leaving without anything and asked for a refund. read more

Dairy Queen Grill & Chill - The front looks like a bomb went off! - Fast Food Near Me - Pullman, Washington

Was just there and the service was horrible and it took forever. The food was cold when I got it, the cheese wasn't even melted.

Came to this DQ for BOGO blizzards. I ordered two mediums and they gave me two smalls. After I paid for the mediums I realized this. Along with this the blizzard was half melted by the time I got to the window and they handed it to me. They did not flip it over and I should've gotten it for free. read more

Hot eats and cool treats! On the far side of Pullman unfortunately but the bus system has nearby stops. Drive through and a dedicated parking lot with about fifteen spaces. Inside of the restaurant isn't huge but will fit probably sixty people total. Bathrooms are clean and the staff are generally helpful. Burgers, chicken, fries, hot dogs, cake, ice cream, and smoothies to eat. Nothing you haven't seen before but as far as ice cream goes in Pullman this is it. You could get ice cream at Safeway or Dissmore's. Get ice cream from Rite Aid or even McDonalds but that's what Dairy Queen is known for! This is a Dairy Queen and Orange Julius combination so that could be a plus in your book? Food is relatively fast and your orders are accurate. College town so mistakes will happen but it's not the end of the world. It's Dairy Queen not a Michelin Star restaurant. read more

Since the new owner has taken over employees are super rude. I asked what are the new new sipped come fruity flavors being advertised and she replied "excuse me?" So I repeated my question and she replied "you just said the flavor" her attitude was so rude my son even said Wow. It is sad this used to be one of our favorite places. But after multiple employees being rude we won't be back. read more

Dairy Queen Grill & Chill - Opened burger to this ... they used to have best burgers in town. Not anymore - Fast Food Near Me - Pullman, Washington

If you can't even rely on DQ for decent ice cream, best to close up shop! Poor customer service. Blizzards that melt upon receipt, ice cream pouring out of the cups. Plenty of people working back there, standing around in the drive up window laughing, while the we waited a full 30 minutes...for ice cream...that was gross. You hired the wrong crew, they don't seem to care. Adding in after reading the other reviews...yes, the woman who served me the gross blizzards...crazy, long nails. Barf. read more

Food is great!!! Business hours have changed to 9pm despite what yelp & website state. So, if your craving a burger or promised young teens cones...BEWARE. They shut the Grill down at 9pm. Cones at 9:30. I spoke with young lady at drive thru and requested they change the public posted hours so people dont drive all the way here for dissappointment. Go ahead and close early, but post on social media. 4 other families turned away at drive through. PLEASE post correct hours here on yelp (it takes 3 min). My service & food were good and I will return. However, as I stated earlier, my dissapointed was DQ closing 1 1/2 hours earlier than listed here on yelp. That was unfortunate as we were starving after our Board of Directors meeting. The 4 cars behind me were denied food. All went to Mc,Donalds!! As I read your reply & appology, I still see your 10:30pm closing time not updated read more

The staff are incredibly rude and the service sucks. Super slow. It's just gone downhill..

1 Star way overpriced. 4 flavor/ my mom always gets an Oreo blizzard. I prefer local places over chains. Being generous. read more

As someone that has a nut allergy, having to inquire about ingredients is a struggle. After inquiring about their new item called, Animal Cookie Blizzard, and if it had any nut ingredient in it. Not only did they ask for specifics but also affirmed they were looking into the product to make sure. After them realizing it did, they informed me if I had a substitute item that I wanted to order. At no point did I feel undervalued or ridiculed for asking. This simple action on behalf of their staff make me feel comfortable coming here to get over my dessert cravings. Way to go! read more

i just left darry dueen and i ordered a reeces blizzard and i received a chocolate health bar blizzard. i kindly told them that i ordered a recces and she said that she would fix it. i then received a new blizzard and i tried it after we had left and to my surprise i found that i had received yet another health bar blizzard but with vanilla ice cream instead of chocolate ice cream. read more

Went into the restaurant because we wanted a quick meal so we could get on the road for the long drive back over the mountains. The woman took our order, wrote my name down, and set it in line next to another order. 20 minutes later, we had only gotten a Blizzard and a slushie thing (whatever those are called), and NO FOOD. I went up to the counter to ask on the status, where I could clearly see the two orders of chicken strips for the kids and at least one of our burgers under the warmer, but the last burger was apparently not ready yet. They should have brought the food that WAS ready to us and said, 'We'll get the last part out to you ASAP.' But no. It just sat there, getting cold (those warming lights don't actually keep things to temp for long). Just then, the last burger was ready, and she handed me the tray with apologies. I opened up my burger and, no surprise, it was barely warm--no way that was 135 degrees. The cheese had re-congealed. There were now about 10 people waiting in line, so there was no way I was going to wait another 20 minutes for a fresh burger. I was thinking about getting dessert after, but that wasn't going to happen after that. Clearly there's a problem with management if it takes 20 minutes to assemble a fast-food burger at lunchtime. read more

Went to the drive through to get a mini blizzard (which is stupid expensive) and when I got to the window I noticed 5 employees not wearing gloves. one also had really long painted nails which in the food industry is also a big no. To top it off when they gave me my blizzard they used their ungloved finger to get the icecream that was coming off the side and put it in my cup! Seriously DQ, do better about enforcing food safety! read more

I love Dairy Queen and always get a blizzard. But recently all the blizzards I have gotten barely have any stuff in the blizzard.. just the vanilla soft serve. Sorry but I didn't pay $5 for just vanilla ice cream. Please stop being cheap and put more stuff in the blizzards and fully mix it. read more

I rarely go to Dairy Queen, like ever. My friends were going so I went along with them! & decided to get something. We went through the drive thru & immediately the girl was not nice, like her tone was rude & we asked if we could look at the menu for a little & we debated on leaving because of the way she was talking to us ... but we stayed and we finally order but it took a little while not gonna lie because there was 3 of us, she was so rude & not nice at all about anything from start to finish like so much attitude. Then we go up to the window & I am trying to be nice to the girl but she doesn't even give me a chance to smile or talk or anything to her. She was so dismissive not making eye contact and rude. Then they made one of our things we ordered wrong so I said nicely that it was wrong & apologized to a different girl & she seemed nice & she said she would remake it & then we watch them talk about us to each other & when she came back I said " thank you so much" and she was so rude & quick to get rid of us. Then I said "wow they hate us" & nothing. I'm just so sad because it was a negative experience & I don't know why there so mad. I just want to be nice to them & them be happy lol I really didn't like my experience at all. The food is good but the humans are what make the experience and they were not nice. I get that they may have other stressors but I was trying to be nice to make their night better & like get on a level like I know it's late and I know people can get annoying but she wouldn't even let me. I don't know ride customer service overall and I won't go back. read more