Cherry dipped cones! I don't know if they're back everywhere, but this location has them. Staff here are confused kids and the dining area is the general wreck Dairy Queens are. But overall, it's a decent one. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana

Ordered a cake for child's bday and when I went to pick it up they hadn't made it. They said they called me, but admitted that they didn't leave a message. If you don't leave a message, with a name and number to call back, how do I know to call back? read more

Today I ordered a cookie dough large blizzard with extra cookie dough added to it. I took about 5 bites and I found a hair in it. I went into the store asked for the manager talk to him, Davon I believe? I showed him the hair in my hand and he just looked at me with a dumb expression on his face, I shook the hair said do you see the hair, he said yes and that was it. I said this is unacceptable I want another blizard extra cookie dough. He said you don't have to shake it at me I saw it. I said you didn't say anything so that's the reason I did. Then I got another blizzard and left. but after driving away i realized it did not have extra cookie dough added to it. There were also four men and two women in there, none of them had a hairnet on. No wonder they have such a terrible rating they need whole new manager on down people in there. read more

Little known fact: DQ has a really good fish sandwich. It's a substantial piece of fish, with lettuce and tartar sauce on a fresh bun. This is my favorite DQ location. The employees are friendly and very efficient. My order has always been 100% correct. This place gets busy on weekends and evenings, but you can order ahead on the app and it will be ready when you arrive. read more

Dairy Queen Grill & Chill - Fish sandwich - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana

The woman at the drive thru has absolutely horrible customer service. Extremely rude, unprofessional, and unwelcoming. I used to really like going to Dairy Queen but I switched jobs and now this is the closer location unfortunately. I have tried this location a few times but they are disappointing and disrespectful every single experience I have there without fail. The food is also always either undercooked or stale with no in between. Their blizzards are not the traditional thick blizzards everyone is used to either. They are always very melted and not mixed in well at all. The staff and ambiance is always like they are so annoyed to talk to me or even help me when that is their entire job responsibility. They are the most disappointing Dairy Queen and fast food restaurant that I have ever been to. read more

Every now and then you have to give in to that craving for a chili cheese dog. For some reason this urge seems to hit me about noon on Thursdays. After trying a number of establishments the one that tops the list is the Dairy Queen Grill located on N Rangeline Rd in Carmel. The service is alway fast and friendly. The cheese dogs are served hot on fresh buns with just the right amount of cheese and tasty chili. One of the things that sets the fast food Eatery apart from its competitors it is spotless with comfortable seating. Give it a try next time you're craving a chili cheese dog. read more

They don't take teens orders fast and as soon as I left the line they immediately took the order behind me BOO!

I ordered the mixing bowl mashup blizzard and after 15 minutes of waiting for the blizzard machine to come back up, the blizzard was not mixed well and did not taste right. I asked for it to be remade and it was still incorrect. I asked for a refund and the workers argued with me. They are unprofessional and do not make simple ice cream properly read more

Dairy Queen Grill & Chill - NEW Mixing Bowl Mashup BLIZZARD Treat - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana

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Absolutely terrible experience. The staff was rude, unprofessional, and clearly couldn't be bothered to show even basic courtesy. The store "closes" at 10, but by 9:30 we were kicked out of the lobby like we were an inconvenience for simply existing. We weren't the only ones--they cleared out multiple groups like it was some kind of emergency. At 9:53--still before closing time--the manager came outside to kick everyone off the property. We had stepped off the property to finish our ice cream and came back literally two minutes before closing, at 9:58, only to be treated like criminals. He started taking photos of license plates and threatening to tow cars. There wasn't even a sign that told us he would tow unauthorized vehicles/vehicles there after hours. If this is how they treat paying customers, I can't imagine how they run anything else properly. Pathetic customer service, aggressive behavior, and a complete lack of professionalism. Ice cream wasn't even that good, and they only filled my blizzard halfway. Save your money and go anywhere else. read more

Stopped here for some ice cream and man it hit the spot. Got a few blizzards (Oreo, m&m) and it was amazing. there was a line and it flew right by. Don't hesitate to stop by. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana

Horrible experience with cashier. We came in with a coupon to get a 85 cent blizzard and chose "redeem in store". He said we needed to mobile order. When we explained we already redeemed the deal he then proceeded to berate my boyfriend when my boyfriend said he couldn't do that and was like "what did you say before that what did you say?!" Trying to say my boyfriend was trying to start something with him. He then told us we needed to order on the app because he's been dealing with this all day. He was extremely rude and then kicked us out of the drive through saying he needed to get ice cream out the door. We will not be coming back. Should get better management. read more

Sat in drive-thru for 5 minutes and nothing happened. Saw this location has 2 stars and it seems as though they are earning it.

This location is AWFULLL. We have come a couple times and they never mix the blizzards. It's always straight vanilla ice cream in the bottom half of the cup. We've had several unpleasant experiences for various reasons. This last visit was the last time we'll come - they refused to give my toddler a chocolate ice cream cone with his kids meal... they would only give him vanilla?! They said they aren't allowed to do chocolate ice cream for kids meals? So bizarre! Then a little girl got a chocolate cone with her kids meal right after us?! They also drenched my cheeseburger in mustard after I ordered it without mustard. Will not return - AVOID!!! read more

Ordered a milkshake online, paid for it in the app and when I got there to pick it up they said they aren't receiving any orders from app or DoorDash. How can my receip on the app not be enough evidence for them to make me a milkshake? Now I have to wait until Sunday to talk to the "manager" about a refund for a $4 milkshake. To say I'm upset would be an understatement. Absolute joke, of course they wouldn't let me talk to the manager. These people are pathetic! I almost wanted to go make the milkshake myself. At least credit me $4 off or something. Nope just wait a week until the manager is there. Feels bad even giving them one star on my review be cause they deserve a zero star read more

Great cakes great people super nice everything else. I really like the flavors of ice creams and different flavors of stuff

Large oil spill in parking lot, who would expect that at a Dairy Queen. Like someone dumped it on purpose. Pretty nasty. Avoid! Staff not helpful. read more

If I could give this place a negative 5 stars I would. The customer service here was horrible. The person working the window, who I believe was the manager on duty at the time was extremely rude. The disrespect was beyond unbelievable. I order my food and drove to the window, after checking my food before leaving I noticed an item was not in the bag . I then asked to order the item the manager was rude and told me I need to confirm next time I place an order to make sure the order is correct. It is not my job to do so I am the customer. They should have been making sure the order was correct . Then he proceeded to hand my food out the window with no bag very unsanitary. Once the last item of my order was ready , which was toast , he proceeded to hand that out the window with no bag as well. When I expressed I wanted a bag he got an attitude. I also addressed the fact his bare hands were directly on top of the toast while forcibly shoving the food into the bag ,he yelled and said ,"I washed my hands". I did not see him wash his hands and even if so he still touched the money , the window , the bag and the food and who knows what else. He argued with me for about a minute. I told him I wanted my money back , he proceeded to yell, told me to drive forward and wait and slammed the window in my face. I got out of the car and waited for my refund at window because they had the door locked so no customers could enter the building , he then handed me a receipt and slammed the window in my face again. read more

I can't understand what anyone working here is saying and they 2 small blizzards took forever to make.

I came to get a quick ice cream cone and was completely ignored by the workers. I attempted to order through the drive through line 45 minutes before they closed, and they turned their menu lights off on me and ignored me. I left sad without my ice cream cone. read more

My fiancee purchased an icecream cake for my birthday, which was a week ago. Of course I can't eat the entire cake in one week, so as I was eating a slice of icecream cake last night, there was a brown stand of straight hair embedded into the cake. My fiancee and I have both black curly hair. It wasn't laying on top of the cake, nor on the side of the cake. It was inside the border of the cake. We both instantly felt sick. I reached out to the location we purchased from to inform them, and he says to me 'That can't be. The cakes are already premade!' 'He then asked 'did you bring it in?' I responded, no because this was just last night and your store was closed at the time. He was not willing to help and I am completely disappointed in not only the hair being in my cake, but the response I received from the employee! read more

Decided to stop here for a quick bite to eat with my sister. The restaurant has plenty of seating and it was relatively clean. We ordered the chicken and fry basket which was served hot and was tasty. The staff were nice but you can tell they are short staffed. I've never had DQ food before so I was surprised that it was good. I'm not a huge fan of the Carmel area so I doubt I'll be back but it was a decent place to stop at. read more

We came here since we were in the area and wanted to grab a bite to eat. The location smelled very funky inside. I ordered a chicken basket to split with my sister, the food was good and hot. The customer service was okay. Biggest downside was the smell... less than appetizing to eat in a stinky place. read more

Rude employees They didn't even let us in for "free cone day" when others were in there! The costumers tried to let us in but then some guy was yelling at us outside and he said they are closed but they closed at 9:30 and it was only 8:00! Rude employees it's like they don't even want to serve anymore because they are lazy. read more

Went by today and super friendly/fast and have new owners that are trying their best to turn it around. Nothing but positive feedback

If you like waiting half an hour for melted ice cream you found the right place! Drive thru takes forever and by the time you get your ice cream it's totally melted but you can't say anything cause by the time you realize it and they hand it to you the window shuts which is blocked out so you can't see in and they can't see out. So you can't get anyones attention, I'm assuming cause people are mad they just paid $7 for melted ice cream. The girl at the window asked if I wanted napkins seeing ky blizzard as she handed it to me and I realized it was 75% melted and the window closed before I could say anything, due to the long line behind me I just left since I waited for forever. They don't do the blizzard test because everything is totally melted. It's really gone down hill. And the workers are willing to give you melted ice cream and take your money without a second thought obviously because they have no standards. If there is more than one car in line--folks avoid this place not worth your time or money. read more

Dairy Queen Grill & Chill - Yay melted ice cream - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana

So sad to see this establishment's downfall in quality. I came in with my family, some workers on their phone, not paying attention, playing around in the kitchen (might I add, without gloves) and the dining room is another story. Most tables were dirty, both the booths and the tables. The food was alright, not like it used to be, but they messed up out order a bit. Couldn't speak to a manager because they were not around. Workers are rude, they don't care. Not coming back. read more

Service was poor, staff were unfriendly. Had to repeat our order several times and the order was still incorrect. Refused to take coupons from the kids meal special ("store specific" they said). Padded the bill with extra charges for substitutions (ie, no hot fudge in the cookie dough blizzard, etc), pup cups, etc. Blizzards were not mixed -- toppings were on top and the rest was plain vanilla ice cream. Store was not very clean. I wondered why this particular DQ never seemed to be too busy anymore when we have driven by it and apparently it's the new ownership (poor management). Avoid this Dairy Queen and make the trip to Westfield instead. read more

Manager, instead of providing help to understand the menu and combos, replied with "Do you not see the screen!?" Customer service was awful from top management. read more

Poor poor poor customer service. Have been bringing my grandsons here all summer after ABA therapy. Today the gentleman, using term loosely, taking our order was as rude and disrespectful as they come. We had changed out an ice cream sandwich for the ice cream cone beach time. read more

DO NOT go here manager is extremely rude. There are many other places to take your business!! Not sure why the instructions on the DQ mobile app states present a coupon code to the cashier and they will not take it because I didn't ask them FIRST as it only works for mobile orders. I will be calling DQ headquarters in morning as apparently they need to update the instructions on their app. read more

My son asked for an Oreo Mocha Fudge blizzard that isn't on their menu anymore. They were able to make it, and my son said it was better than the original! We ordered 4 blizzards, and all were exactly as ordered. They came out quickly and we were back on the road enjoying our delicious blizzards in record time! Thanks, Carmel DQ! read more

Went there at 7:45 pm and they were closed. It says they are supposed to be open until 9:30pm

I've ordered 3 Oreo blizzard sheet cakes over the past few weeks. 2 for birthdays and 1 for a graduation. They tasted awesome were decorated very pretty. Everyone I worked with was so nice and friendly. read more

I ordered dinner for my family. Three burgers, fries and a hot dog. When I finished paying, they asked if I wanted my receipt, and I regrettably said "no". So after I drove off I realized one of my burgers was missing entirely, and the other two, which had been ordered plain with cheese, came covered in ketchup/mayo/mustard/pickles/lettuce/onions. If you know young kids, they won't eat a burger with mustard and ketchup all over it. When I returned to get the rest of my food that I had paid for, and to receive my correct items, they refused because I did not have my receipt. The lady at the window even remembered me and my order, but said I'd have to order it/pay for it all over it again. Really upsetting, as we shouldn't have to pay another $25 to receive an order I'd already paid $25 for. We will not be back to this location. read more

DQ Carmel made my day! Was trying to find the peanut brittle crunch, made a quick call and DQ Carmel had it! Service was quick, friendly, and I highly recommend stopping by! read more

Was trying to redeem a BOGO offer but the app wasn't working. Manager told me there was nothing they could do to fix it at the counter and then took someone else's order while I was still standing there, ignoring me. Extremely rude service and poor communication, this is the type of service I've gotten every time I go. read more

dinning room closed, bathrooms closed, but they let you go in an order. still cannot get your order right.. got a bacon burger instead of my half pond... was not busy either why did i stop here no internet either read more

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Disgusting, not a single employee ware gloves. I watch the cook who was making peoples orders and not one time did he wear gloves, just handling orders and making burgers with his bare hands. Even witnessed him whip his nose. Totally unacceptable for a restaurant that has guidelines and rules to follow. read more

Great customer service. Visited this DQ twice. New to the Carmel area and was very pleased with the service and food. Will be returning. Keep up the good work! read more

Just ordered chicken finger basket with 2 gravy's and guess what no gravy at all! Now I have cold chicken with no gravy! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Carmel, Indiana