Good food, terrible customer service. If you screw up an order admit it and fix it. Don't make your customers cause a big scene.

Food is good service is bad. I have lived in Tooele my whole life and have eaten at at Dairy D too many times to count. The place has not changed much in over ten years. The consistency's are the food is always good, the servers are always grumpy, the tables are always dirty, and the wait time is long. You have to expect a long wait for your order when you come here. They have signed all over warning customers that good fresh food takes longer to make, so I do not mind that. Service is faster if you come in. Waiting in the drive though for 20-30 minutes can be very aggravating. The food is good and worth the price just do not sure expect polite quick service. read more

Great food but service is extremely poor and very slow. The employees are rude, short with customers and just have an "I don't care" attitude. This is just not a one time experience. It happens every single time I order from this place. They are also probably the slowest restaurant in Tooele. Even when they are not busy, you can expect to wait up to 40 minutes to an hour just to get a hamburger, fries and a drink. It is my fault that I keep going to this place but I am hoping that maybe one day I can have a better experience. I love their food but hate their slow service times and rude employees. read more

I hope the people who run and operate Dairy Delight read this. I placed an order to go as a walk-in on 7/3/15. I placed an order for four sandwiches, four sides and four drinks. I waited probably close to 40min waiting for my order, people who ordered after me were getting their food before me. When I got back to work with the order, we were short and I couldn't tell what was what. Even though I ordered four different burgers, the ones I got were all the same. We called Dairy Delight and stated the order we placed was wrong and we were shorted what we ordered. We were civil however, the staff over the phone started arguing that our order was correct. This prompted me to go back. This staff recognized me yet made us wait all over again in line, about 20min. When we got to the counter the staff argued with us again. She even produced a ticket showing the initial order. She was stern that our order was correct because she took it and bagged it up herself. I finally said "how many sandwiches are on that ticket". She responded " four". I said back "we got three". Her response was to grab a random burger that was waiting for another order, put it in a bag and give it to us. All this probably did was screw up someone else's order and make them wait longer. The restaurant was busy. I understand that mistakes happen because of this. My issues was that the staff argued with us over the phone and in person when we showed. She was emphatic that she made zero mistakes when it came to our order. I waited almost 40min for my initial order and she made us wait all over again. The order we placed was almost $40 for four burgers with fries and drinks, that's a lot only to have the order screwed up, shorted and then have staff literally refute and argue with us when we say something. I will never frequent this place again. read more

The food is decent enough, however, it really irritates me that they don't have combo meals. It makes it really inconvenient for me. For a burger joint I expect fries and a drink to come with it. It's ridiculous the extra pay for sides and drinks. read more

Waited probably 30-40 for ice cream cones. We got them dipped in chocolate for $3. The chocolate was extremely spare and thin for the cost difference. One lick and the ice cream fell off of the cone! Thank God we had cups to catch the ice cream. Which I'd have to say was the worst soft serve I've ever tasted. It tastes like they water it down to last longer. Absolutely no flavor even in the chocolate ice cream. I will probably never go back. read more

AMAZING! Perfect for a small town taste! Reminds me of these types of places that used to be everywhere before chains took over. Quick and delicious food! The perfect place to go for a quick ice cream treat too! read more

Greasiest food EVER and the service/staff are rude. Don't go here!

Food was delicious, service was a little slow, but not too bad. I had the blue cheese bacon burger and my mom had the fish and chips. Both were great and we would come back again. read more

The Navajo Tacos are good. The food is prepared fresh. Worth the wait.

We tried Dairy Delight tonight and it was a pleasant burger. The food was okay and not mind blowing. The place could have used work on overall cleanliness. Out of a dozen tables only a few were wiped down and clean on a slower Thursday night. I would have given the benefit of the doubt if it were busier. Overall not a bad local place for the buck. read more

The burgers and fries are okay though nothing to jump up and down about. They give you quite a lot of fry sauce which is a plus. The real disappointment though was the shakes. Both the strawberry and the raspberry shakes taste like they are made with flavored syrup instead of real fruit. read more

Food was pretty average for a burger joint. Ordered a cheesecake shake and it just tasted like vanilla ice cream. The things I was most impressed by was their fried pickles, and buffalo fries. That would be the only reason I come back. read more

This place is great everything on there menu is amazing! The shakes are unbelievable and the old fashion is the best and biggest hamburger I've ever had. One of the reasons I live in Tooele is because of this place. read more

This restaurant is a real gem in a small town, always cooked to order, I've been going here for a few years, the burgers and shakes are all good. If you are looking to try something new the philly cheese steak sandwich is to die for. read more

The service is terriable. I wish there was a better word other then SLOW it took almost an hour for two combo meals and another time 45 minutes for 3 shakes. This place has good food but at what cost I'm willing to wait for good food but not this long.. read more

I grew up on dairy delight. I have always loved there food and service, not that keen on the decor these days, but I love everything else. They have so many options, yeh it's a little greasy, but it's a burger joint. The shakes and ice cream is always a treat, the old fashioned burger is great, I always share one with someone because it is huge. read more

Eat here now! It's sooo good!!!!! First of all, many of the prices on their menu appear to be circa 1980. I mean the sandwiches, sides, ice cream, entrees. The prices are incredible for made to order food. Our fav order is the BLT on white with tater tots and fried pickles and a peanut butter shake, we share it. Everything is tasty, fresh and delicious. The service is old fashioned and courteous. If it's busy, you'll have to wait, because everything is cooked to order. This is how it should be. The peanut butter shake is the best ever, there must be a cup of peanut butter in it. Hard to resist. read more

Reminds me of Arctic Circle. The food is really good here and the shakes are good too. Definitely recommend this place.

Truly amazing...if you want a little.taste of the Midwest with portion sizes huge and enough dairy to choke a horse, I'll tell you what, come here...you will not be disappointed read more

Best place in town to eat. Best food drinks ice cream. If you haven't been here you really need to. Chicken cordon blue is my favorite.

Favorite hamburger joint! Food is always made fresh and it is so good. My favortie thing here is the fried pickles!!! Milk shakes are always good to. read more

The food is always amazing, I'll give them that. The owners however are very rude! To their employees and their customers. The only nice person there is beth. The rest need to work on their customer service skills or else they will lose customers. read more

We always enjoyed going to Dairy Delight for ice cream and food, but recently the service and price has gotten really bad. The drive thru takes a very long time to get through even with just a few cars, and the food is usually cold. Its a local, family owned place so it's unfortunate that the experience hasn't been great. read more

Stopped in the other day and had their 1/2 lb burger. It comes on a large bun with all the fixings. The fries are great not a fan of any type of fry dipping sauce, I prefer ketchup. The service was fast and friendly. read more

The best burgers in town! Every time I come into town on business and I make Dairy Delight my lunch time stop.

Never going here again as well.. Been going here for now since I can remember and have been ordering their Philly Cheesesteaks... Usually delicious and worth every penny of the high cost of them and I ordered two this time to try and impress the wife with their goodness. However this time instead of using the normal Hogie bread, they use old fashioned buns. I am talking that this sandwich was 10% philly and 90% bread... The wife and I could not even eat it. It was also too late to go back so we had to just throw them out.. I call them the next morning and they are like yeah we were out of Hogies and didn't tell anyone, we just figured they were good like they were.. I am like you cannot be serious.. Never even offered to remake us some, no free shakes for the problem nothing.. They have just ruined the one thing I will miss about Tooele when I move.. Horrible customer service and it was the owner.. read more

looking for the 50's type of diner? well here it is... they have a burger that is, i kid you not, 8" in diameter. they have fried pickles, mushrooms, jalapenos, onions, mozzarella, and fantastic, HUGE shakes! family run. takes a litlle longer the chain fast food joints, but they have a sign that reads true: It's worth the wait... read more