Arrogant assholes. I have a 2007 VW Jetta. It has over 200K miles. I've been using conventional oil…read moresince the beginning. He insisted it doesn't take that and he wouldn't change the oil because of that. Lowlife Paterson asshole.

Extremely satisfied with the service here. Staff was helpful, honest and knowledgeable which is…read morerare these days. Guess the fact the the owner is there helps keep the employees doing a great job. I've had a lot of work done here on my 2007 Nissan Murano, from brakes, window motor, control arm, fuel pump, power steering pump, etc. all work is guaranteed which is a big plus for me. I'm sure they don't want to do it more than once so I know it'll be done right. They don't try to push unnecessary work on you like other places who have duped me in the past. Great prices too(most important part) which is good in this economy. And while I pray I don't need to visit there anytime soon if anything goes wrong that is where I'll go to get it fixed.

I almost don't want to review Gil's so I can keep them a secret but Gil's is by far the most…read morereliable and genuine auto shop I've been to. My family has been going to Gil's for years. They're super accommodating and James even offered to help me out over a holiday weekend when the shop was closed! I've been having issues with my tire and tried many spots in the area. I've even tried Tire and Wheel Performance on Route 17 and they couldn't find the issue. Gil's found the leak and plugged my tire in a few minutes. Gil's is no nonsense, straight to the point and very fairly priced. I highly recommend Gil's for your auto needs.

I asked for a quote for my car and they wouldn't give me one. After I asked for a quote they…read moredidn't provide, they told me my car wasn't worth it. They said they don't replace engines even though it said online they do. Horrible customer service!

I had my car there doing a oil change and know my transmission stick is missing I just call and…read morethey saying they only do oil change this peace of shit car wash/ oil change people they need to get shut down

I sued this place and still don't know who owns the establishment. Went there looking for my pay…read morefor a loosen oil filter. which caused me to have to take the car to the dealer. Renting a car to get back and fourth to two jobs. Every time i go there to look for my payment before filing again looking for the owner no one helps.Sk i will continue to file. and that would be $42 everything i file abs the owner will be responsible.

First time at this location, great customer service! very welcoming and knowledgeable. Will be…read morecoming back

I've been a regular at this Valvoline for over 10 years but yesterday (06-15-24) I am almost sure…read morewas my last visit. I brought in my 2015 Kia Sportage which just recently had a new engine put into it by my local Kia Dealer. I had been to this Valvoline location 2 previous times for oil changes with the same exact vehicle after the replacement engine. To my surprise, the tech that was checking under the hood said that the oil was "Sludgy". That's practically impossible on an a new engine that has 6000 miles with 2 previous oil changes. So I questioned him. He showed me the dipstick that he claimed was sludge. It was not. So I'm trying to figure out why they are doing this. I asked them not to touch the vehicle anymore. After I left, I reached the following conclusions or assumptions: 1- The techs are not properly trained to identify what oil "sludge" is. 2 - Valvoline oil is of unbelievably poor quality and thus sludges up and should no longer be used. Or 3rd (Most likely) they are trying to upsell more expensive oil claiming the vehicle is high mileage (remember - new engine) and they are saying the oil sludgy in an effort to scare me into a more expensive product. Keeping in mind that I told the Valvoline techs that the motor has less than 6,000 miles. I took the vehicle to the dealer and did the oil change there. I asked the service manager to ask the tech working on my car if the oil was indeed sludgy. He basically confirmed what I said before. It's virtually impossible for an engine to have sludgy oil after only 1 year and 6000 miles of service with two previous oil changes. I was lied to in order to sell a more expensive product. To the staff and management at this (and all) Valvoline locations: Guys come on. This is not the way to do business. Please train your staff not to lie to your loyal (10 years) customers. Please give your customers a reason to keep coming back. They likely would have gotten away with upselling me had I not known a thing about how car engines work. In either case, I no longer trust Valvoline. The techs are probably pushed to upsell more expensive products while at the same time lying about the condition of your vehicle in doing so. Little did they know that am very familiar with the mechanics of a vehicle. Buyer beware.

ThI'm s is for the Main ave location!!! I love the staff super friendly never much of a wait and…read morethey get the job done !!!

DO NOT GO HERE unless you want a bad experience and a level of frustration that could be felt in…read morethe very core of your soul. I will now make it a priority to share my terrible experience with everyone I can so others are not taken advantage of... I went to a local Valvoline service center near me for an oil change on my daughter's Volkswagen Beetle. After a lot of banging and hammering they were not able to complete the oil change. I then went to a real mechanic who informed me that the "Valvoline amateurs" had used the wrong tool and damaged the 8 skid plate bolts. He advised me to order new ones which I did. I put a claim in with Valvoline and they are currently giving me a hard time... not wanting to make good for the damage they caused. Stay away from this company. Their customer service is the worst by far. They don't care about taking responsibility or making good on their errors. I assume they are just looking to take advantage of people to make a buck. Find somewhere else to go.

#CountYourBlessings Man... We're so grateful to Anthony &…read moreLuis of AM Tire Solutions at 367 Straight Street in Paterson NJ not only did they hook us up with 4 AWESOME used tires but they were soooo patient with our stubborn a$$ brakes!!! Vicky (our '08 Ford Explorer) is extremely grateful too!!! *** Go see them for all your tires and brakes needs... We HIGHLY recommend them!!! ***

Looking for tires this place caught my eye, said "new or…read moreused" but only used they offered, they gave me the wrong size tires, messed up my rims with there power drill, told me to call them on Friday I did they wouldn't answer my calls, told me they had the right size and would save them then told me they didn't, and when they gave me a decent tire it had a patch ...never again. only reason they got one star is cause I couldn't continue without it Not very friendly either.

I have been coming to this Pep Boys for 3 years and generally have good experiences here. That…read moresaid, I know that particular staff definitely can make a world of the difference so I'd like to commend Edder (not sure if Im spelling it correctly) for being consistently a pleasure to work with. He always is polite, knowledgable, and willing to patiently talk through my vehicle reports/diagnostics with me. He recently went out of his way to find a really economical alternator replacement for me (which isn't easy to find). I've also had other great interactions with the employees here, but I'll note that I usually drop off early in the morning or when I'm not in a rush (because they are often busy and there can be lines). Overall though, lines are a sign of regular customers which is a testament in itself. Also, Pep Boys has been easy and quick on replacing any parts under warranty that I've had issues with. I personally would recommend them.

The reason for this review is because I would like to provide you with my horrible experience at…read moreone of your stores. I have always been a loyal customer to the Pep Boys located at 261 Mclean Blvd, Paterson, NJ 07504 . I have been taking my vehicle for years to this location for oil changes. I never had a bad experience until now. On Thursday 02/27/25 I went in a little after 5pm to get a normal oil change. I waited like usual and was actually very happy on that day. Then, the shift manager by the name of Kenny called me up to the register for some reason. I really thought it was because my car was ready, however that was not the case. He actually stated that something was wrong with my Audi A4. He took me where my car was located. He got inside my car and pointed out that my transmission light was on. I asked what was this all about? Due to the fact that my car did not have this problem before. He stated that he did not know the reason either. Due to this reason my car was not drivable. I had to leave my car at the shop until the next day. I had to call a towing truck so they can take my car to Jack Daniels Audi Paramus - Service. There they analyzed my car and gave me the reason why my car was in this condition. The Tech stated that the car was not drivable because it seems that someone at Pep boys drain out the transmission fluids form my car. Now, I don't know if this was a mistake on their part or was done purposely. I was really upset and called your corporate office and file a complaint. I also have the report from Audi that states this information. Now, Audi is charging me almost $900.00 for this mistake. I do not believe is fair that I have to pay for something that was not my fault. This has put me through hell. I also spoke to the general manager by the name of Frankie and he was very unprofessional. I will never go back to this location ever again. This is very sad that they have to put customers through so much stress. This is also time consuming for me due to the fact that I have a full time job and go to school after that. Unfortunately, if this is not resolved I will take it to a higher level. This was unjustified, and should not happen to anyone. I hope you can help me with this situation and can be resolved in an amicable manner.

Went on Yelp and checked out the closest oil change in the area- this popped up and it delivered!!!…read more Love was long but energy and extra wait time was worth it !!! Guys were attentive s and worked well together!! They made the time go faster!! Service was gooos - they were knowledgeable and assertive!! They were alll very nice to clients and to my dog who accompanied me. My suv takes synthetic oil normally I pay close to 200.00 - this was only 125.90 with coupon on Valvoline - https://oilchangeoffers.vioc.com/core/gbranded/ Hope that helps - Take care of your car ; and it will take care of you!!!! Enjoy!!

Been a customer for over 20yrs. Went to get an oil change my skid plate was not closed correctly I…read moreended up dragging it and damaging it. I call customer service they were kind and contacted the manager Vincent. Who was unprofessional and mad at me for their mistake. A new skid plate was ordered and I went to get it put on I asked if it was done correctly Vincent assured me. Again it was not put on correctly I had to order a new one. I will not be returning who knows what else he did to my car out of spite for his mistake. Untrustworthy and Unprofessional

They were very good and very professional . I would recommend this place to anyone. They sent me a…read morediscount coupon in the for an oil change.

These guys are great. Immigrant blood with a care for their work…read more 15 minutes late and they took care of me quickly. Even had the hookup through Groupon and everything. Solid.

The man is extremely kind, extremely flexible, and absolutely fairly priced. I would recommend this…read moreservice to anybody! Great price for brakes!

Great service, great guy ! Will be using Claude again for me and family and friends . He replaced…read morebrakes on my 2014 Honda CRV