I have been coming to this Pep Boys for 3 years and generally have good experiences here. That said, I know that particular staff definitely can make a world of the difference so I'd like to commend Edder (not sure if Im spelling it correctly) for being consistently a pleasure to work with. He always is polite, knowledgable, and willing to patiently talk through my vehicle reports/diagnostics with me. He recently went out of his way to find a really economical alternator replacement for me (which isn't easy to find). I've also had other great interactions with the employees here, but I'll note that I usually drop off early in the morning or when I'm not in a rush (because they are often busy and there can be lines). Overall though, lines are a sign of regular customers which is a testament in itself. Also, Pep Boys has been easy and quick on replacing any parts under warranty that I've had issues with. I personally would recommend them. read more

The reason for this review is because I would like to provide you with my horrible experience at one of your stores. I have always been a loyal customer to the Pep Boys located at 261 Mclean Blvd, Paterson, NJ 07504 . I have been taking my vehicle for years to this location for oil changes. I never had a bad experience until now. On Thursday 02/27/25 I went in a little after 5pm to get a normal oil change. I waited like usual and was actually very happy on that day. Then, the shift manager by the name of Kenny called me up to the register for some reason. I really thought it was because my car was ready, however that was not the case. He actually stated that something was wrong with my Audi A4. He took me where my car was located. He got inside my car and pointed out that my transmission light was on. I asked what was this all about? Due to the fact that my car did not have this problem before. He stated that he did not know the reason either. Due to this reason my car was not drivable. I had to leave my car at the shop until the next day. I had to call a towing truck so they can take my car to Jack Daniels Audi Paramus - Service. There they analyzed my car and gave me the reason why my car was in this condition. The Tech stated that the car was not drivable because it seems that someone at Pep boys drain out the transmission fluids form my car. Now, I don't know if this was a mistake on their part or was done purposely. I was really upset and called your corporate office and file a complaint. I also have the report from Audi that states this information. Now, Audi is charging me almost $900.00 for this mistake. I do not believe is fair that I have to pay for something that was not my fault. This has put me through hell. I also spoke to the general manager by the name of Frankie and he was very unprofessional. I will never go back to this location ever again. This is very sad that they have to put customers through so much stress. This is also time consuming for me due to the fact that I have a full time job and go to school after that. Unfortunately, if this is not resolved I will take it to a higher level. This was unjustified, and should not happen to anyone. I hope you can help me with this situation and can be resolved in an amicable manner. read more

Lowe's recommended their patrons to come over to this establishment on the other side of the parking lot for hose claps. Don't bother at this Pep Boys for any accessories. They only do tire repairs. Blocked off all their aisles with a wall of tires and direct to another location mentioned on the front door. read more

Came here three times. 1 for an oil change which was set to take 1 hour 20 minutes according to their staff. Took 4 hours because they didn't have the oil filter... 2, had to come in another day due to another service, they said 3 hours top but when dropping off the car the tech says it needs to be there over night? Spoke with the manager because different staff were telling me different things. Eventually it was completed in 6 hours... 3, for a tire repair. On the phone they said it would take 30 minutes. Then in the store they said it would take 1~1hour 20 minutes. So I waited 1 hour 30 minutes with my 4yo and my car is still in the parking lot. They called a Lyft for us but not sure why tell me 30 minutes, which is the reason I brought my kid. Final time pending. read more

Completely deceptive and just straight *ucked up I went in to replace a sensor ( which cost me 400$ with labor ) after just replacing my engine and the guy simply forgot to connect my air ventilation system . My van overheated and I almost blew my gasket 20 min after leaving . I had heard PEP BOYS takes advantage of their customers by fixing one thing and messing something else up just to make sure you go back but this is just cruel . *UCKIN SHAMEFULL . They cover their b******* with a friendly smile for 3 hours to just mess my vehicle up . HUMAN ERROR ... That cost me money to fix . I will never again go to pep boys. And I'll.make sure to passionately and ademently dismey people from goin there . AutoZone might be common and maybe not high quality but they don't RIP PEOPLE OFF *UCK PEPBOYS Garbage ... read more

Pep Boys - Tires Near Me - Paterson, New Jersey

Bought a battery here in 2020. It's now 2023. The battery had a 4yr warranty. Ok no prob sometimes there are duds. Well I'm back to get it replaced and it's been almost 3 hours! They did a full diagnostic safety check. I just want the battery replaced! They have me sitting here waiting this whole time. I've complained multiple times to the manager. This shouldn't take so long. I'm furious they've wasted my day like this. read more

Called to schedule an appointment on Saturday at 1pm. person on the phone says to just come on in at 4. So I did, waited 2h there and they could not get to my car and I had to go. That's fine. They told me to schedule Friday in the morning and leave my car to make sure they can get to it. Dropped it off Friday 9:30am, they called me at 4pm telling me to leave my car over night bc they could not get to it. Next morning they call me bc they don't even know why my car was there. ( I wanted to get my AC fixed for the 2nd time in a month). I spent 40$ on Uber just so they can say it needs a new part that they don't have. I also asked for them to fix my light bulb and they said they were out, even tho it's not the bulb but the connection and I have extra bulbs in my car. so they lied so I can leave. read more

Eh, I got good tires for a decent price. I hate places that have no care in the world about someone having an appointment though. I'm giving it a 2 for the staff lack of respect for the Spanish community that calls in. The guy Mo would pick up and if it was Spanish caller they would ask, "do you speak Spanish?" He would answer.. "no..".. cricket cricket. Like hello? Tell the guy hold on and find someone to help. To the response to the owner: kind of hard to believe that, with all these bad reviews. Also, please remind your staff to wear their mask, the shield doesn't protect much. Thanks. read more

Not sure why all the bad reviews. I needed a car battery for my 2014 Hyundai Elantra. After calling Advance Auto Parts & Autozone (both closer to my house) and being told they both only have 1 battery left and its $185-195. Insane! I called Pep Boys. They told me $65 all in with taxes and installed. I was in and out in 45 minutes. Great customer service and honesty all around. Sadly the other 2 places feel the need to lie and over charge. Only 1 battery in stock for one of the most commonly driven cars on the planet? Ha sure. Pep Boys In! Keep running smooth. read more

Very disappointed and will never use the store again. I needed a set of run flats tires. On the phone they said that they had it. They did not. They ordered the tires, promising that the tires would arrive early in the morning on Wednesday. The did not. The next day, they did not have the tires either. They put me on hold twice for 30 min each time. The sales associate was rude and talked down to me. Bottom line - the problem could be solved if they'd had a basic customer service - they did not. read more

Horrible customer service. Sold me a bad HID light and wouldn't exchange it (within a month with receipt) plus wanted to charge me over $100 just to change it when light alone is $100. If I could give 0 stars I would. read more

simply thieves. I was told one price($80) to install the tires. then he persisted on doing alignment which took less than 5 minutes to do all 4 wheels alignment. he said one price ($60). I end up paying $200.00 for what was $120. RIPE OFF PEOPLE AND DISGRACE. read more

This is the worst Pepboys to go to..you make an appointment to get a tire replace..You come in at 7am tou get out at 2pm...and they dont ballance your wheel..never going back there I hope they close that store..too ghetto and damn lazy staffs... read more

My wife and I recently purchased a BMW 328i Cabriolet with rear wheel drive. My goal was to equip this vehicle with quality winter/snow tires all around. After shopping on-line, I found PepBoys to have the lowest price. While in the store, I also found a good selection of Proline alloy wheels. The Service Writer, Carlos, offered me a great deal on the package that included 4 General Arctic Winter tires, 4 Proline wheels, valve stems, lug nuts, mounting, balancing, and installation. Aside from the good pricing, Carlos exhibited a very high degree of knowledge, patience, and understanding while helping me with my selection. Carlos also worked with me on my budget and personally assisted me with making certain that all of the components met the specs. of our BMW. (Carlos had the 4 conventional tires, that had been removed, neatly bagged so that I could handle and store them at home without getting our vehicle or my hands dirty.) Carlos is to be commended for the manner in which he interacted with me, the customer, despite it being a busy day. I felt comfortable in that my concerns over purchasing the correct equipment were respected as well as my valuable time. Thanks Carlos! read more

I don't normally leave reviews but this is by far the worst pep boys location. They are unresponsive, I would call and no one will answer the phone. They don't give you updates, I mean I would think if your car is there for a week you would receive a phone call but no I had to contact them to find out what's going on. Oh, and when I retrieved my car it reeked of cigarettes, which sucked tbh. read more

To find someone here to help Is a significant effort. Once you do, and it takes a while, you need to be a Mechanic to buy anything here. I asked for paint and didn't realize I had to know the code and lit of other data. I might as well order online. Can the salesperson check the catalog or computer? Guess not. They need training for that. This store SUCKS! read more

Excellent service.... very professional, friendly and helpful. Willing to work within my budget, which I greatly appreciate. Long wait to get my car in there, even though I was there early. They offered free Lyft service to my home, and return. Very much appreciated! Thanks, Solaman! read more

I had a great experience at this pep boys location today. Went to work one day and my car started making a terrible grinding noise when I pressed my brake. This happened out of nowhere. I'm working 6 days a week right now and only have Sundays off. I needed this fixed asap because my car is my bread and butter. I called Saturday at 5pm to book an appointment for my car for brake pads. The man said bring the car in sunday at 9 am. I was there at 855 am and they let me in the store. After I told him my name he took my keys and said they will call me in 30 min to tell me what's wrong with the car. When I got the call from pep boys he explained what was wrong with my car and what needed to be done. They found out my timing belt was rotten, I knew something was wrong cause the car made a noise in the morning when I started her up. He told me how much the parts cost and how much for labor. He said I needed front/back break pads, rooters, and a new timing belt. Total 530$. I thought that was a fair price so I said do it. They didn't come off as dishonest car mechanics like most mom and pop shops do. I also liked how he broke down part and labor cost, made me feel like I wasn't getting cheated. I came back around 1pm after getting a text informing me my car was done. When I payed he said I get a 50$ rebate gift card, that's awesome! So the total was 480$ I usually feel ripped off when I take my car in for repair but not this time, I will def return to this location. They just earned a new customer. When I drove home car felt great and no noises. read more

This is the worst place. I would give negative stars if I could. Came in for new headlight bulbs and blinker out. After 4 hours I said I have to leave and they didn't even get to blinker. One week later and headlight bulbs do not work. Had to take to my regular mechanic to redo what they did and the bulbs were fine just attached wrong. On top of that they didn't put a piece back so now I have to order a replacement part too. Customer service never even responded. read more

My car needed major work. I was looking for a 2nd opinion. On the way home, I stopped at Pep Boys. Spoke to Suliman and explained what was going on. He understand the issue and explained, what the problems could be. He ran a diagnosis on the car and explained the issue my car was having. He provided an estimate and duration of the time needed to complete the job. I was impressed with his knowledge and decided to get the work done by Pep-Boys. He even arranged for a ride home via Lyft. He kept me updated with the progression of the car. He got the job completed before the estimated date. He did an amazing job. I appreciate all work he did. Made the whole situation so simple and easy. He is very talented and has a lot of knowledge about the car. Thank you. read more

1. Israel is a rude jackass with no customer service skills. 2. I made an online appointment to get my tire repairs. I show up and he says it would take 4 hours to repair?? No apology, nothing, just looks at me with this obnoxious tone like its my fault. 3. No one was working the tire service desk. The store was empty. I waited for 15 min at the desk and no one came over, I finally gave up and searched for someone to help and saw a group of guys at the back just chatting. I finally got one to get someone to help me and they brought over israel who was both rude and obnoxious. read more

They are terrible, don't even stop there. I dropped my car at 5pm, they promised to call in max in an hour to share the results about diagnostics and promised to have it completed same day. Nobody called !!! I hardly reached them at 20:00, and the guy told me that, the guy who was responsible for diagnostics had left !!!!!! Their Response was "come pick up your car" sorry . read more

I now shop at Advanced Auto Parts in fair Lawn and their employees have been most helpful.

BEWARE!!! I took my 2003 Nissan Altima in for an alignment and after waiting 2 hours (with an appointment) they tell me I need an overwhelming amount of work to my front end before they could do it. I was annoyed with the wait and took the written estimate for what I need with me for $1597.27 because I didn't have the money then and there. I started to become very suspicious because the car really didn't feel that bad while driving, so I figured a second opinion never hurts. I then decide to take the car to Nissan for the second opinion. Nissan inspects the car and tells me that everything is fine and you only need to replace a sway bar (didn't even cost 100.00) I wanted this to be the first place I go so consumers can know what this company is about. Next step is BBB and News team. This is unbelievable behavior for a company to Bully their customers and I for one will not let it go!!! read more

Pep Boys - The total they quoted me - Tires Near Me - Paterson, New Jersey

The best thing about this Pep Boys is that there is a clear walkway from their service department to their front door as you shake your head in disbelief. I made an appointment for tires, confirmed they were in stock and still nobody could find even one once I got there. One employee even took out his phone to check out whose calling while helping me. This place is a joke and I wouldn't go back there for anything read more

This is update to my review done earlier this month. As you can see from my earlier review that I was totally dis-satisfied with the service. - So i decided to contact the management at Pep boys to let them know about the problems I faced -I was not expecting much of the response but to my surprise within a day somebody from Pep boys contacted me for knowing more details. - A ticket was created to track my complaint - Service Manager Mr. Rivera from the same store contacted me through email and phone and discussed me the whole situation and listened with empathy and patience. - I was offered a refund to what I paid earlier $52.27 for diagnosis - When I went to pick up the refund I was surprised to see the changes in the store - I saw that they have hired new customer service agent and the store had a totally new vibe I am very happy to see how Pep boys management took serious measures in response to my complain especially the service manager Mr Rivera. I would definitely come back here.. I will post again when I revisit for some other service.. Till then Goodbye! read more

Bad customer service with false advertisement. Pep boys advertises free check engine light diagnosis but when you get there A check engine diagnosis is $100 with a two hour wait. read more

BEWARE!!! I took my 2003 Nissan Altima in for an alignment and after waiting 2 hours (with an appointment) they tell me I need an overwhelming amount of work to my front end before they could do it. I was annoyed with the wait and took the written estimate for what I need with me for $1597.27 because I didn't have the money then and there. I started to become very suspicious because the car really didn't feel that bad while driving, so I figured a second opinion never hurts. I then decide to take the car to Nissan for the second opinion. Nissan inspects the car and tells me that everything is fine and you only need to replace a sway bar (didn't even cost 100.00) I wanted this to be the first place I go so consumers can know what this company is about. Next step is BBB and News team. This is unbelievable behavior for a company to Bully their customers and I for one will not let it go!!! read more

Service is OK, the guys are friendly and I suppose they do know what they're doing. The only problem is the wait time. I completely understand if it gets busy... But seriously, 4 hours for an oil change? Me and my GF went to GSP, shopped, and still had to wait when we got back. My mom goes to Valvoline and they do it in 20 minutes. Whenever I go there it always seems like there's only like 2-3 techs working. But overall, they aren't bad. Its the wait time I have a problem with. read more

Louis and his service staff at the Paterson NJ shop, spearheaded by mechanic Jackson, diagnosed the combination of sudden noises beneath my 2004 Blazer hood. Willy then price matched their website to give me the best deal. I had a 10 minute wait to get my truck into the bay, and 15 minutes for full diagnosis. The money saved on the alternator allowed me to get my exhaust problem addressed as well as a leaky hose. The parts and labor warranty is included with the deal and I am thoroughly impressed. While I waited inside, I was checked on by 3 other staff members. THIS PLACE IS GREAT! 5 stars for sure. read more

i paid for alignment that was never done. mr. manny told me that i need an alignment and i said ok, he made the bill and told me to pay upstairs in which i paid, and he handed to me the car key and said the alignment was done! how could an alignment job take less than 5 minutes? and that's why i took it to another shop, and i was told the alignment was never done. now one need to know and i am writing this review to share my experience with pep boys of paterson on rt 20 in which i was a victim of pure scam, in which i paid for service was never done but told by the shop manager mr. manny that i needed it and that it was done and i paid for service that was never done. and when i told him that i am a verteran and i have an appointment with the va hospital he said come back and i will give you a discount on oil change! they are simply liars. and they take your money without doing the work. i had called to install 4 new tires and i was told the full price of installation is around $80.00 so i made the appointment and when i got the manager insisted on doing the alignment in which i refused and declined. but he persisted and he said to me it will be additional only $60.00 i said ok, we went upstairs to pay the bill close to $200.00 and i question it but he said his name is manny and come to see him next time and he will give me a discount on oil change. from the time that i said ok for allignment to the payment was about 5 (five) minutes and the alignemnt was done and my car was ready in front of the door to be picked up. i told him that i am a veteran and i have to go to the va hosiptal for appointment. later that day i took my car to another pep boys location and i asked them to check the allignment. they came back and told me that the car need alignment. in another word pep boys paterson location charged me for alignement that was never done, and its impossible to be done in about 5 minutes, and i was over charged. i am forwading my complaint to the company head quarter as well. my intention from this review is to prevent anthor victim to be victimized like me. it's not right. and it's not right to take advantage of veteran's who was in the hurry to get to the va hospital and made an appointment for one thing only, and yet i was charged for false service that was never done which is the alignment moreover i was over charged for the alignemnt that was never done in the first place. cunsumer be aware. read more

There needs to be better oversight of appointment scheduling and time to complete work. I scheduled an appointment to have four tires installed on a Saturday afternoon. The entire service took more than 3 hours. Upon taking my car the service advisor said that they were a little backed up but it shouldnt be more than an hour or so... There was supposed to be a complementary vehicle check that clearly wasnt completed because when I returned for an oil change the next day( I forgot to remind them to do it the day before) The service department informed me that I needed new brakes. This should have been seen the day before, so I guess the vehicle inspection was never completed the day before. By the way, today's oil change which was again by appointment is over 2 hours and still waiting. They did not move my car into the bay for over 90 minutes. The person at the desk noticed how long I waited and checked the progress but ony said he didnt know why the car was taking so long. If you value your time go elsewhere for service read more

I like this place. The workers are helpful and courteous and things are usually in stock. Whenever I buy windshield wipers they install them for free. I bought wipers last week, ordered online and they were waiting for me at the counter when I came in. The gentleman who installed them for me was concerned about the fit, after he installed them and we tried them out. He went back into the store to make sure I had ordered the correct wipers (I did). He spent some time with to make sure everything was ok and then refused to accept a tip. read more

I brought my car in because it was making a soft "wuh" sound. Upon checking it PEP Boys says I have a bent axle and the cost just for the axle is $700.00 and that it would take 5 to 10 days for the axle to arrive from the dealer and they would need 350.00 for them to order the part . I declined service and called my Honda dealer. They said an axle costs 350.00 and after checking my car found NO BENT AXLE AND ONLY A SCREW IN MY TIRE!!!! I returned to PEP boys to complain. The manager on duty's only response was that he would have to check the car himself to verify my story, even though I had the service document from Honda dealer. He offered no apology or even a let me investigate. STAY AWAY FROM THESE PEP BOYS SCAM THIEVES. TOTALLY UNETHICAL AND UNPROFESSIONAL read more

I don't know where to begin... I purchased brand new tires (Continental) from the Pep Boys location in Paterson, NJ back in Dec 2017. I drove off to only find my car shaking as it accelerates to 50mph.. Called the location I purchased/installed them, I was told to come in they will check it out. I did, they told me that they put my tires on wrong. What that means is that tires for Acura vehicles go on a specific way. Tires are label, outside/inside. Anyway, they said this would fix the shaking issue.. I drove off got on the highway, and it shakes, again! Fast forward to it now being 6 months of me going back and fourth with them and not finding the issue, my front tire pops as I drive on the highway. Almost had an accident, I go BACK to pep boys for them to haggle me and try to get money out of me over tires I been having an issue with from day one....after arguing, they replace my popped tire. Said they did a wheel alignment and balance that I should be good....i drove off, again on the highway.. My car shakes and steering wheel goes to the left....i immediately call pep boys and speak to Solomon (who originally sold me the tires, and kept on tell in b me everything is fine with my tires) and told him my car is shaking and going to the left what did they do... He said AGAIN bring it in and they check it out... At this point I refused to keep going back and fourth to a shop that not only didn't know what they were doing but bills you for things they never ACTUALLY did on your vehicle. Now, I had to go to second shop to see why are the tires making my car shake... Sure as hell, this shop figures it out that 3 tires (remember 1 popped and was replaced) were defective tires and had bubbles all around the front.... The shop marked the tires with chalk and allowed me to feel the air bubbles myself that explained all this... Then the 2nd shop checked my alignment (which was never done by pep boys) that was in the red.. They provided copy of my before and after alignment... I went back to pep boys to show what was discovered THE SAME DAY and demanded I get the tires replaced. Once again, after having to argue with them... They replaced my tires with good year ones which were cheaper then what I originally paid....now due to months of back and fourth the shaking caused my axel to crack from the weight and vehicle being driven with all the shaking. Pep boys cost my 932$ for defective Continental tires, that got replaced with 630$ Good year ones, 847$ axel repair. Oh, BTW... My Acura has a tire lock key, which pep boys broke while changing my tires and denied they did when they were the only ones that changed my tires. Had to buy a new tire lock, 50$. Fast forward to the latest and great pending issue today. I didnt learn my lesson the first time to NEVER buy anything from pep boys or deal with them, I go purchase a AC compressor (after market) for my acura rdx April, 2019... My mechanic installed the compressor that turned out to be defective ALSO as it continued to drain my car battery while the car was turned off overnight. I called the pep boys I purchased it from (Hackensack NJ) and told them what happened. The manager told me to bring the defective one in and they will give me a replacement... Now may I remind you NO ONE told me that pep boys was FULLY aware that these after market AC compressors are giving issues to vechles like mine and are not working.... Well, my mechanic installs the 2nd replacement compressor and fills it with freon, as he has it running for a few minutes so the new freon can run thru the system.... My vehicle dash system says " check engine (with codes) and VSA system failure"!!!!!! The REFURBISHED AC COMPRESSOR has done some damage to my vehicle that it is effectingtthe turbo boost in my car that won't accelerate as it did only 3 hours prior to installing the compressor.... I'm awaiting on how much it's going to cost me to fix!!!! I have all paperwork on what has transpired PEP BOYS IS GARBAGE... I WILL BE REACHING OUT TO CORPORATE AS THEY WILL HAVE TO MAKE WHAT HAPPENED TO MY CAR AND STILL IS RIGHT! read more

Very unprofessional service. I was told to wait 30 minutes to an hour. Their waiting room was closed because of COVID so I waited hours in the blistering heat, and they didn't even pull my car into the garage. This same thing has happened before to other people who informed me they went to the same place. NEVER AGAIN. This "business" should be closed. Don't come here, you'll waste your precious time and be disappointed guaranteed. read more

Always shop here. 3.5 sales tax. But problem is For example it says sale $3 off at the register it's never works. Also people in the back parts department never friendly. read more

Pep Boys - Tires Near Me - Paterson, New Jersey

Don't install tires at Pep Boys in Paterson, NJ. They lie to you about being "illegal" to install only 2 tires--and if you push them enough to only install 2 tires, they will do it (and they drop the act of it being illegal) and then they will push your car out of alignment so you have to go back and spend money on an alignment. I understand 4-wheel drive cars need the same tread, but this PepBoys staff pushes EVERY car to a manditory 4-tire sale! In addition, if your tires wear out prematurely like mine did based on the mileage rating (such as only 36K of the 60K expected miles per Michelin), they refuse to give you a credit--stating that each car drives differently so credits are only given if the tires aren't worn down too much. That's crazy to think they won't warranty tires based on mileage expected by the manufacturer! I get nothing but lies from their salesmen so they can make the most profit. I see through their tactics and so should you. Never again. read more

i made appoint for today at 11 am for oil chang i also printed the paper work and also printed company coupon. got there 15 minutes befote the appointment. met mr. carlos who was totally unprofessional he told me he is going to charge me extra and i have to wait 4 hours, he raised his voice and wanted to throw me out of the store telling to go to hell or go to somewhere else. i told him i did not come here to waste my time: pring paper work going online to make appointment. this place is beyond disgrased and discusting will never come back thankfully the manager mr. luis save my day he came over and professionally addressed the issue he took care of everything is a smooth transaction with great respect and dignaty. if it wasn't for mr. luis i wound never come back but that to the manager mr. luis i will definetly come back to do all my car needs thank you mr. luis read more

Took my Maxima to the Meadowlands Nissan dealership for a new alternator and ended up walking out because the price they quoted was ridiculous! AND they stated that I needed a new battery. Called up Pep Boys in Paterson, spoke with Carlos and he gave me a quote over the phone and scheduled me for later that evening. Not only was the price much better, but it turned out I DIDN'T need a new battery (figured as much since the battery was fairly new). A very positive experience overall. Carlos was awesome! read more