A service tech came to my office for the second time today for the same issue with a printer that we lease from Da-Com, and it was horrible! Long story short... the company I work for got talked into renting a large printer from Da-Com about a month ago. It took them 3 1/2 weeks to deliver it. They came in with a loaner for 1 week, dropped it off, the came back unannounced in a weeks time to pick it back up (after they already disconnected all of our other printers in the office) without the leased printer. We waited 3 1/2 weeks for the leased printer to arrive. Not even 2 days later we stared to have problems with the printer. I had a service tech come out, and he was very domineering. Trying to act like I had no idea what I was doing with the printer, after I told him multiple times I have used the EXACT same printer at my last job. He never even looked at the printer itself, just kept asking me if "I was sure I know what I'm doing?"!!! So after solving NOTHING, he left only to have me call again yesterday about the same issue. I received a call yesterday from the same tech, who once again was VERY rude to me. When he arrived he continued to argue with me about how I "may no know what I'm doing", I repeatedly explained to him I am familiar with this printer and Mac set up. Well, apparently he WAS NOT!!! He had to call another tech just to figure out how to get to Print Settings! I am not pleased at all with the arrogance of the service tech! I hope I never see him again. read more