This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

I went to Lowe's to buy glass for the surfaces of 4 pieces of furniture. The guy who came over to…read morecut the glass told me to not do it at Lowe's because their glass is not good for that. He said to go to County Glass and Mirror instead. Well, he said go to the place on Manchester and I'm guessing this is it. When I got to County Glass and Mirror, they were in the middle of a power outage. I still go service. The employee grabbed a pen and paper (gasp), did math on a calculator (or a phone's calculator... it wasn't totally 1995 in the store), and then they called me about a week later to tell me it was ready for pickup. They didn't try to upsell me. They didn't give me multiple options. This is the one kind of glass for this thing and I was happy with that. I was in and out in 5 minutes at most both times I visited The prices seem good. The glass is great! I should have done this years ago, but I didn't know it would be this simple. I will go here first the next time I need glass.

Service that sets the region's standard. Superior above and beyond replacement of a glass insert in…read moremy china cabinet shelf. Extreme professionalism. Friendly. It's small businesses like County Glass & Mirror that make appreciate American craftsmanship. Right once. That's the standard.

Fast, friendly service! Affordable pricing! Easy to communicate with! No difficulties getting an…read moreappointment, and I got my estimate and made my appointment online using Yelp! Highly recommend!

They immediately determined they could fill the glass impact that was starting to "sider", fixed…read morequickly, professionally and about 25% of what Safelite quoted me. Great folks, great service, highly recommend!

Imagine the horror when I receive my antique Italian umbrella stand from Europe in the mail and the…read moresmoked glass is completely broken. A piece that sells for $5,000 on 1stDibs and here it is shattered. I immediately started looking for someone to replicate the glass. Two other places I called were very rude on the phone. Chippewa Glass was nice enough so I brought it in. They actually had to order the glass, to my surprise, and it took a month (they said 2 weeks) but it matches pretty well. The side bevel is slightly different but probably only I will notice. The value of my antique may be diminished but at least I can enjoy it. I wonder if I could have ordered it from someone myself and cut out the middle man? 50% payment is due up front and they take credit cards, no fee. I had to call and ask about it several times but I did get it and I'm happy.

Great people will always use them. Beautiful products. I can not wait to get my beautiful mirror…read moreand products from them.

High quality products/work, friendly staff and excellent customer service. I would highly recommend…read moreto anyone in the area!

Fast response time on all communication. They were able to meet my husband on his job site to do…read morethe windshield replacement. I would definitely recommend and use them again!

We had to have a couple of our atrium windows replaced because of broken seals. We also needed to…read morehave a couple of balences replace on 2 other windows and the glass replaced from a tree limb that hit a window on the desk. I recevied an estimate of the work by text and Kevin verified that he could get all of the parts before he gave me the bid. We had a family function and needed the broken window repair to make sure it was safe for the children. Kevin made a special trip to repair the window before our event. Then he came back and completed the rest of the work. He did a good job and I definitely recommend them!

The project didn't work out but the customer service was superb. Communication was fast and…read morepleasant.

From the beginning, Glass Doctor treated me like I was an important customer. I began the day…read moreresearching, calling and leaving online requests for Windshield replacement quotes for my 2013 Infiniti G37X 2-door Coupe. They were the first to respond back to my several inquiries. After speaking with their representative, who courteously answered all of my questions, I believed they were worth the price quoted for my G's replacement window. Since I mentioned a special they had for Angie's List members as well as taking off $$ for dropping my G off, it reduced my final amount considerably. I dropped my G off the next morning when they opened and had a return phone call for pickup within a couple hours. When I picked up my car, she looked great and they left it in the clean condition I gave it to them. Kevin, the technician who repaired my car, was courteous, professional and patient with my concerns. (Hopefully, I will not have to use the outstanding warranty on labor and workmanship!) Glass Doctor was amazing and worth the $$!

Our rear window was replaced by you on Friday. Now the electrical system is all messed up up. The…read morebattery will not hold a charge. I called this afternoon and was told a technician would call back. Never heard from a technician. So I called to find that everyone has apparently gone home. We have an inoperable vehicle in our garage and would like guidance on what the next step is. This is not good customer service.

It is easy to see why Barron is the largest in St. Louis. We needed service on large older bathroom…read moremirrors and they got it done quickly and at a great price. We tried three other places who were either much more expensive or had a long wait for a service call. Their techs Curtis and Kenny were courteous and top notch. Would use them again and highly recommended.

Best customer service. Best turnaround time for custom glass. Professional installers. Outstanding…read moreon every level. Outstanding. Ted could not have been more kind when scheduling an appointment. I received a quote same day of measurements. I was kept up to date on schedule of install. I wouldn't go anywhere else.

We needed a replacement piece of glass for a cabinet that got broken. Odd size, couldn't find it at…read morethe big box stores and was thinking about using plexiglass instead. Stopped here and got a quote for less than the plexi and available in a few hours! Saved me money and got me a great looking replacement! Nice value and a local company. After picking it up, realized we measured wrong and needed the piece cut down more. They asked me to bring the door and cut it perfectly in less than an hour! Great service and actually communication! Hope I don't need replacement glass anytime soon, but will go here first next time!

Got recommended to 2 other places from State Farm and had problems with them. Called Kirkwood…read moreglass as the 3rd recommendation which was crazy bc they were the best and easiest place to ever deal with. The installer was quick and just a genuine dude that's been doing it for 30+ years. If I ever need any type of glass replaced I will go through these guys. Thank you for being easy to deal with and doing a great job!