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    Brick City Printing

    5.0 (2 reviews)
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    Gravois Glass

    Gravois Glass

    (15 reviews)

    Princeton Heights

    This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

    It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

    Glass Doctor of Greater St. Louis

    Glass Doctor of Greater St. Louis

    (52 reviews)

    From the beginning, Glass Doctor treated me like I was an important customer. I began the day…read moreresearching, calling and leaving online requests for Windshield replacement quotes for my 2013 Infiniti G37X 2-door Coupe. They were the first to respond back to my several inquiries. After speaking with their representative, who courteously answered all of my questions, I believed they were worth the price quoted for my G's replacement window. Since I mentioned a special they had for Angie's List members as well as taking off $$ for dropping my G off, it reduced my final amount considerably. I dropped my G off the next morning when they opened and had a return phone call for pickup within a couple hours. When I picked up my car, she looked great and they left it in the clean condition I gave it to them. Kevin, the technician who repaired my car, was courteous, professional and patient with my concerns. (Hopefully, I will not have to use the outstanding warranty on labor and workmanship!) Glass Doctor was amazing and worth the $$!

    Our rear window was replaced by you on Friday. Now the electrical system is all messed up up. The…read morebattery will not hold a charge. I called this afternoon and was told a technician would call back. Never heard from a technician. So I called to find that everyone has apparently gone home. We have an inoperable vehicle in our garage and would like guidance on what the next step is. This is not good customer service.

    Brick City Printing - personal_shopping - Updated May 2026

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