Locks &amp; Pulls Design Elements

Great for fixing screens and really nice people. Great selection for a small store. Like the…read moreold-time hardware stores we used to love.

My wife bought a gift card for me from Scheidt Hardware. I went there to buy a few items that I…read moreneeded and they would not accept the gift card. They said that they changed their system and the cards don't work. When I asked what I could do they offered no solution. I was astounded that they sold my wife a gift card then refused to honor the card. To me that is plain and simple theft. I like to support the local independent hardware stores as much as possible, but I will never spend another dollar at Scheidt Hardware.

Southside Hardware

4.7

(47 reviews)

I accidentally dropped my old school glass windowpane and the glass itself shattered, had two…read moreplastic corner attachment thingys broken, and the metal frame itself had one of the 4 sides break off. I had seen a facebook comment saying the did glass repair but due to the age and style of my window I had little hope... but Southside Hardware fixed it, good as new, for a fraction of the cost of some of the other window companies I had called. They always help me find what I need quickly and professionally, and never are pushy trying to upsell me on stuff. Would recommend 100/10

The store is a great store However I asked for a mane of a handyman to cut a small door in a casing…read morearound a pipe. I used a guy by the name of Vluff Litsch. He ruined my Knotty pine wall. He then started threatening me that he was going to bring two policeman to see his work into my house. The guy

Westlake Ace Hardware

4.0

(37 reviews)

Good prices, wide selection of hardware needs, and good customer service. My husband Placed an…read moreorder online for a lawnmower. I went to pickup our order, and the process was quick and easy. The workers put the box in my car for me. I had a few questions about my order and the older gentleman putting the box in my car answered every question i had. I will definitely be back!

Tom is truly amazing - what an a great asset he is to Westlake Ace Hardware in Brentwood. I…read morehaven't found anyone in a long time as knowledgeable or as helpful as he is. If you need someone who is dedicated to true customer service look no further - Tom is your guy!

Schnarr's Hardware

4.7

They sent me a mailer for a free 5-gallon bucket, and I thought, "oh, that would be perfect to…read morestore my birdseed in" As I also love to support local businesses, I stopped by on Sat. There is a small parking lot right to the side. Sure enough, it WAS perfect for birdseed, so much so that I bought another bag to put in the bucket (not pictured) The staff were helpful in finding my shopping items, and the prices were reasonable. Not sure how often I'll need hardware, but if I do, it's nice to have a place close by!

Always friendly, helpful, lot of services for homeowners and has a very good and fair stock for…read moresize of store. Highly recommend this well sourced and staffed local hardware store. These are the folks you want to support before HD (never).

New Market Hardware

4.1

(33 reviews)

•$

Perfect little neighborhood hardware store where you can grab almost anything necessary for a home…read moreproject. Whether I need keys made, new lock sets, rope or plumbing supplies New Market provides. Service is plentiful and friendly. For those who may not be very knowledgeable about items; there's always someone available here to assist. ~Christy

I was in this store on a Saturday, about a month ago, looking for some glue to fix some loose tiles…read morein my elderly mother's bathroom. The man at the counter was so helpful; I just couldn't believe it. He not only showed me where everything was, but he actually told me step by step how to repair it myself. So glad to have an old-time hardware store that is so close and has such knowledgeable staff.

Edele & Mertz Hardware

(24 reviews)

•$

My husband and I own a couple rentals in the area and tell me why we would make so many trips to…read morebig box stores when we could have been coming here the WHOLE time? Tucked in a cute little area on the other side of the Soulard Market, we felt like we were going back in time walking into the building. We love supporting local, and they really have kept the charm of old St. Louis. It's adorable. BUT being cute doesn't matter if you suck. And they definitely don't suck. They have all the essentials you could need doing standard work on your house, plus more. I was super impressed with their selection for such a small hardware store. You're not going to find everything, but call and confirm because they are super quick to answer and help. And the service you get. Wow! Their employees are super knowledgeable and eager to help. They're super easy to talk to and don't make you feel inconvenient at all. Such a cool, local spot that we will definitely be supporting moving forward.

It's an absolutely fabulous local, old fashion hardware store near Soulard with all the essentials…read moreand much more that has been family run for generations with much of the same staff for a while who are beyond nice and helpful. The store and staff are amazing, and it just feels good going there. They're especially great bc I'm always clueless on what I need to do the job, so they help me figure it out, take me to what I need and explain how to use it. Beyond being a hardware store, they also offer rug doctor rentals and a variety of services you can't find many places, all of which come with the best quality and service: - key cutting way better than a big store - window screen building and repair - glass cutting (wish I knew this sooner bc I've been driving farther to get glass cut for side tables and such) - pipe threading and cutting - blade sharping - window glazing - lock mastering and rekeying and others I'm probably forgetting. It's way better than supporting a big box store! Shop local!

Schnarr's Hardware Company

4.9

Schnarr's is the best hardware ever. It has an old-fashioned vibe but always has anything you need…read morewithout walking through miles of aisles. The staff really knows its stuff and is always helpful!

Staff is friendly and helpful. Store has everything I needed. I like the smaller local shopsread more

Lowe's Home Improvement

2.6

(40 reviews)

Came to Lowe's as I needed something to unclog my drain. I walked through the entire store looking…read morefor the plumbing section, and wasn't able to find it. After about a 10 minute search, I finally located the aisle in the back of the store. There seemed to be no workers around when you need one. The store was clean and organized.

The service was great. Everyone was very kind and helpful…read more Unfortunately it doesn't seem like they had a lot of stock in the department I was looking at. Every item said, "Order on line". If I wanted to order online I would have stayed home and never came out.

The Home Depot

2.7

(78 reviews)

I was told that this location has a large selection of flowers, trees and shrubs so I decided to…read moretake the drive and see for myself. Yes, this location has a lot of flowers. Not sure if people aren't buying them or if it's a high demand at this location but to me, this location has a larger selection for sure. While all home depots are huge, this location seems smaller. I say that because everything was cramped. The items throughout the store, especially the lawn and gardening area. Staff was nice and their flower prices are reasonable. Lower than what I've seen at the nursery. Lots of parking space but very crowded. I especially like the Pro parking area. I would make a special trip here more often

Horrible customer service! Waited in customer service desk area for help while THREE, yes THREE…read moreemployees were playing a little game with a little wood figure and rubber band instead of helping us. Then person who said he would help took forever and was not talking to us after going to chat with another employee and then do something for another employee. This was after asking for help from an employee who did not know much and said he would be right back so we waited ten minutes and he never came back. What is management doing? Who is hiring and retaining these people with no work ethic and no customer service? Will not be back.

Menards

3.1

(68 reviews)

Came here on a Friday around 11am and it was a bit busy. We were looking to price a front and side…read moredoors compared to home depot. The young lady working in the department was friendly and helpful with the questions we had. She went above and beyond to make sure we understand the store process and policy's with the contractors. The store is huge and luckily they have an escalator and elevator to make it easier to get to the 2nd floor. The prices seem to be reasonable as well. As always until next time...

I can't get past the rebate stuff. 11% gimmick. Store is…read moregreat , the people that work there are helpful and friendly, they have a great selection of products, I stopped using anyone who does the rebate gimmick years ago. If you're going to offer a discount do so , if you're gonna put an item on sale do so. The rebate thing ,is you trying to make me work for the discount and hoping I will be too annoyed or busy to do so. I would rather shop elsewhere than play the rebate game.

Computer And Technology Services

(1 review)

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer and Technology Services (CTS) provides comprehensive technology solutions for businesses…read moreand homes across Madison County and St. Clair County, Illinois, and the St. Louis area. We specialize in reliable, professional, and scalable tech services designed to keep your systems running. We offer mobile computer and technology gadget repair and installation. Why Choose CTS 15% OFF for New Customers 25% OFF When You Refer Someone Better Business Bureau (BBB) Accredited Flexible Monthly Support Plans available Business & Commercial IT Services Business IT support & consulting Network & cybersecurity solutions POS system setup & support Office computer setup & workstation installation Office relocation, movers & full IT setup Commercial installations & managed IT services IMAC services (Install, Move, Add, Change) Internet solutions & structured networking Home & Smart Technology Services Smart home setup & IoT (Internet of Things) integration TV mounting & home entertainment system installation Cable drops, Ethernet cable jacks & cable management Assembly & installation of home entertainment systems Security & Infrastructure Security cameras & motion detection systems Network cabling & infrastructure setup Ethernet & low-voltage cabling Computer & Device Services Computer repair & troubleshooting Data recovery services Office computer removal & electronic recycling …and more! If it plugs in, connects to the internet, or powers your business or home — CTS can handle it.

Citywide Alarms

4.5

(33 reviews)

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Fowler Garage Door Service

See more unrecommended reviews

(26 reviews)

I literally could not recommend any higher! If I could give a million stars, I would. It's really…read morehard to find a company willing to take on someone else's crappy, half-done job. But the last TWO contractors I hired for garage installation took all my money and vanished. I was beside myself. I called all these places trying to find someone to help me, and not only did Bill come out that very day, he actually started the job immediately and finished it within the next 24 hours!! After being strung along by other contractors for SIX MONTHS ("oh, the weather isn't good for working on garages" or "oh maybe there is a missing part and I can't do it") I was shocked by how competent and quickly Bill got this job done and for a very reasonable price. In fact he had to rip out the work done by the previous two contractors. I really wish I had found Fowler Garage Door Service from the very beginning. If I had 12 more garage doors, I would hire Bill to do all 12 of them. Note: the phone number that patches through Yelp when you press the "call" button is defunct; if you message the company, though, Bill will send you his personal cell to call directly.

Spring busted on our garage door. Called Bill on a Sunday and he was at our house in less than TWO…read moreHOURS! Did a complete inspection of the door mechanism and found not only the busted spring but also our bearings were shot. Had everything repaired and back to working conditions in less than an hour. Very professional and would HIGHLY recommend!

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Barbara B.

5 years ago

We were looking for interior and exterior door handles as well as cabinet pulls for our newly constructed home. The store has a very wide variety of options to choose from and very nice that you can see and feel them to truly know what you are getting. Stephen assisted us and was very knowledgeable on the products available - what would wear better or what finish would rub and change color (some like the worn look), also warranty's on internal mechanisms. Stephen asked questions to get an understanding of the style we were looking for so he could better assist us and show items we would like versus sending us on a wild hunt. Stephen offered suggestions, these were appreciated as we hadn't thought of some of them and he answered our questions thoroughly. Recommend using Locks & Pulls and definitely ask for Stephen if you would like someone to walk you through your selection process. read more

Rebekah M.

1 year ago

We cannot say enough wonderful things about **Locks & Pulls in St. Louis**, and especially the exceptional service of **Dana and Sarah**. As designers, we rely on thoughtful, knowledgeable partners--and Dana and Sarah consistently go above and beyond. Their attentiveness, professionalism, and deep product knowledge make every project smoother and more enjoyable. From helping our clients navigate endless hardware options to tracking down the perfect finish or function, they bring warmth, clarity, and incredible follow-through to everything they do. We admire and respect them immensely and are so grateful to have them as part of our extended design team. Simply put, they're the best. Thank you, Dana and Sarah, for always taking such exceptional care of us and our clients! -- Rebekah Murphy and Katherine Moore read more

Sue T.

4 years ago

Building a new home out of state. Lock and Pulls in Rock Hill has an extensive selection of cabinetry hardware, etc. I first purchased hardware from Locks & Pulls in 2008 for 3 bathroom renovations. Because of the quality and design service, I came back for periodic upgrades to regular cabinetry in the rest of my home. This month, Stephen, a senior designer at Locks and Pulls, helped me choose all the hardware for my second home - kitchen, master and guest bathrooms, laundry, pantry. His design expertise made decision making easy - and fun. And the rest of the staff pitched in to get the orders processed, the items shipped to my cabinet maker, and kept me in the loop on the status of each order. A high-quality, high service, pleasant retail operation. I'll be back. read more

S B.

8 years ago

Best selection of kitchen hardware I have ever seen. Really. It's one thing to go through catalogs. Its a whole different ballgame when you can actually see and touch the pieces. I brought in a few pictures of my kitchen and within a few minutes (and some very friendly assistance) we had selected three versions. After taking samples home I decided on one and then returned a couple of days later and bought about 30 knobs and 10 pulls. I liked them so much I even bought them for my laundry room, lol! So make that 34 and 12. Then of course my sister-in-law had to go once she saw the transformation and updating just a little bit of hardware can make. Love this place. read more

Julie R.

5 years ago

I went to Locks & Pulls for cabinet pulls and knobs for our new area that we are finishing in our lower level. I worked with both Kathy and Betsy! They were awesome. They were both friendly and knowledgeable and gave me some great ideas. They even allow you to take samples home so you can see how things look/work in your space. I would highly recommend Kathy, Betsy, and Locks and Pulls for any door/cabinet/appliance hardware you are looking for. They have the largest selection in the area and you get great personalized and professional help!! read more

Wendy B.

5 years ago

Just had a wonderful experience at Locks & Pulls. We had to choose handles for a master bath, linen closet, laundry room and basement bath. I was overwhelmed by all the choices but was professionally, skillfully and artistically guided through the whole process! The employees were so friendly and just the right combination of being willing to offer advice but also listening to our concerns and styles! We spent over 1 1/2 hours there and they were patient while we pulled so many samples to mull over. Would highly recommend this business! read more

Kara S.

3 years ago

I have been in twice recently looking for pulls for my kitchen remodel. Both times, the employees were beyond helpful. I am not working with a designer so I brought my kitchen layout to the store. Stephen was very patient with me and took the time to color code my layout with the sizes we chose and made additional notes for me that will to help me remember specific details when it comes time for installation. I highly recommend for the helpful store associates. read more

Brad N.

5 years ago

We highly recommend Locks & Pulls (located in Rock Hill, MO). We worked with one of their designers, Stephen. He was extremely helpful in choosing beautiful knobs and pulls that compliment our 100 year old house in Webster Groves. In addition, all of the employees we met there were warm and friendly. We had a great experience shopping there and purchased gorgeous hardware at a value price. read more

Jim C.

5 years ago

My wife and I gutted and rebuilt the interior of our home in 2020. In spite of the hurdles imposed by Covid-19, we worked with Locks and Pulls for all the hardware in our new kitchen and bathrooms as well as some pulls for various cabinets. Throughout the process they were extremely helpful (and patient!) by offering design suggestions which we adopted. We couldn't be happier. read more

Bob W.

4 years ago

A one-stop shop for cabinet hardware. Amazing selection of styles across a range of price points. I tend to be overwhelmed by too many choices, but Kathy was super helpful and took her time helping me narrow down my options. I even took home a few samples on consignment to see how they worked in the space. A very positive experience. I highly recommend Lock & Pulls!! Marie W. read more

Nan K.

135

6 years ago

After going to multiple big box stores and being frustrated with the lack of knowledge, hardware for our exterior old double door, I was greeted by a friendly receptionist who referred me to the owner's cell phone for guidance. Tom gave me his time and attention and helped me where I had not been able to make progress before. Super helpful and friendly. Thanks so much guys!! read more

Janet Lyons R.

5 years ago

Locks and Pulls has always been my go to for cabinet pulls and door handles and they did not prove wrong last weekend. Stephen helped us pick out hardware for our master bedroom closet and our built in desk for our office. He was exceptional at helping us narrow the choices down while still keeping the design consistent with the style of our home. Thank you! read more

Victor S.

6 years ago

We always have a great experience shopping at Locks & Pulls, amazing quality and selection. The sale people are extremely knowledgable and very helpful. They always go above and beyond. Thank you Betsy and Steve for your wonderful assistance the last time we were in.We cant wait to get our carriage door hardware. Thank you! read more

Karl P.

108

7 years ago

This is THE place to go to find basic or one of a kind hardware. Hands down the best. I have been buying from here for 20+ years. Great people great store! My sister is a high end decorator in downtown Chicago. And she has commented that Locks and Pulls showroom kills anything up north. Have fun deciding what to buy!!! read more

Jill B.

8 years ago

My experience was fabulous here. I was greeted right when I walked in the door and was helped right away. The level of expertise and knowledge the woman had helping me was much appreciated since I'm unfamiliar with the many different options. Thank you for making my decision as informed and as easy as possible! read more

Lisa B.

4 years ago

I had a fabulous experience here. It was very crowded, which was a good indicator to me about the business. Stephen helped me and he was so great. Trying to pick out a handset for an exterior door can be daunting but this was such an easy experience. Definitely will get all my future business. read more

Maryjo W.

6 years ago

The selection here is outstanding!! I was shopping for 4 areas. Kathy helped me and was amazing. She listened to my needs and what I was looking for. She made great suggestions and was very helpful. Prices were very reasonable. I highly recommend shopping here. read more

Karen B.

5 years ago

Service was excellent today. We walked in and showed the sales associate (who has 30 years experience) photos of our bathroom and the cabinets and he literally took us directly to what we purchased. Will use again for our next two bathroom remodels!! read more

Joe D.

5 years ago

Great selection of products. The employees are very helpful and very informative of what they sell. They show you samples and try and match your needs. Kathy was great. She led me in the right direction and helped me find the perfect cabinet hardware. read more

Jean F.

6 years ago

Kathy and Betsy were great and made this shopping experience fun. They are both very knowledgeable of their products and were determined to help us find exactly what we were looking for. I would definitely recommend shopping at "Locks and Pulls" read more

Locks & Pulls Design Elements - locksmiths - Updated August 2026

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This is an amazing place! If you wanna keep your business within the community. This is your place…read more The staff was very helpful and friendly. I enjoy coming here whenever. I am in town.

Needed some 2X6 tongue and groove douglas fir for my wrap around porch, and Liese had exactly what…read moreI was looking for at the best price of the 3 lumber yards I had contacted. Delivery was quick and everyone I spoke with was great! The wood was excellent quality as well. Highly recommend!!

Harbor Freight Tools

3.5

(11 reviews)

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I was on the search for a bee floor jack as mine had met its demise. I went in looking at the…read morePittsburgh 1.5 ton. Walked out with the 3 ton instead. If your making a big purchase sign up for inside track club. It pays for itself the first purchase! The staff was very helpful and actually pulled out coupon book while I was checking out to make sure she didn't miss a single deal!

Harbor Freight is one of my favorite places to get tools. They have some the best prices. They…read morealso have a great return / exchange program. With that said, of late their policies have changed around incentives. I prefer the old program.

Signature Kitchen & Bath

3.1

We are so fed up and disappointed with Signature Kitchens and Bath. Project started just after…read moreMemorial Day and still is not done (moving a wall and full gut/replace 2 small bathrooms). They do not respect us as customers deserving of even mid-quality work, and they don't seem to recognize the degree of utterly unnecessary inconvenience and disruption that they continue to inflict upon our family. Our bathrooms are still unfinished (only one shower is available for 4 of us), we can't move our stuff back into these spaces to use them reliably, and our garage bay has been full of supplies for 4 months. The work that we can see is so sloppy that it makes me genuinely afraid of the work that we can't see. The only reason this project is finally moving again is because John has begun to prioritize this project and he's been finding time to resolve issues one by one. We genuinely appreciate that, but why isn't this company ensuring that this project gets the labor, resources and quality control to finally get it completed correctly?

I was so impressed with the whole process at SKB. I specifically worked with Linda who was…read moreresponsible in trying to find a replacement for a broken shower sill. She could have easily just charged me full price for a total replacement, but instead she carefully worked with my contractors, made certain that the measurements were correct and then with due diligence found me an overstock piece of marble that was cheaper than the one my contractor was offering (and which didn't match my existing tile). I would definitely hire them for my next upgrade.

Folkweave Carpet & Flooring

4.1

(14 reviews)

They are honest people who are great to do business with. Very high quality products. Can't…read morerecommend them enough.

We had a great experience with Folkweave. We had them put down carpeting and also Hallmark…read moreengineered wood. The floors look amazing and the guys were able to problem solve on the go as needed in a couple areas where we needed to come up with some options and solutions. Honest, knowledgeable, professional business. Jordon is great to work with, as is the whole team.

Granite Heroes

3.4

(5 reviews)

I was working on a bathroom renovation project with a client. I explained to the service…read morerepresentative, that this particular project had suffered set backs NOT because of their services but others. HE agreed to keep on the scheduling and installation. He kept his word and the install. Followed up with a site visit, all was done in a timely manner for the client, the results were beautiful.

Please do not use Granite Heroes. Save yourself some time and headache and go with anyone else…read more The installer broke my upstairs shut off valve and said he capped it so it wouldn't leak till my plumber got there the next day. Well he didn't cap it correctly and it leaked and now I have water stains in the drywall on the main floor. Granite Heroes will not do anything about it. They don't know what customer service is and I would not recommend anyone to use them.

5 Stars Granite

3.6

(24 reviews)

I love my granite countertops and full height backsplash. Thank you to my installers Cody & Victor…read moreand my sales rep Drew!

My wife and I purchased granite counters for the kitchen and quartz counter tops for both of our…read moreBathrooms. The initial bid that Drew gave us was within a few dollars of the actual final price. The 2 men that installed our counter tops were professional and very respectful of our home. The installation looks excellent. My wife and I are very happy with the entire experience. I highly recommend 5 Star Granite!

DeLine Home Services

(2 reviews)

We worked with Ann and Joe DeLine for several weeks in 2025, and I honestly can't recommend them…read morehighly enough. From the very beginning, they brought a level of professionalism and care that's hard to find. They're a true family-owned home services team, and you can feel that difference immediately... responsive, invested, and genuinely committed to doing right by their clients. What stood out most was their ability to help us meet our goals without unnecessary expenses. They thoughtfully suggested where we could scale back to stay on budget, while still delivering high-quality craftsmanship where it mattered most. That balance is rare. Ann and Joe are knowledgeable across almost every aspect of home renovation. Whether it was design decisions, materials, layout ideas, or practical problem-solving, they always had insight and options. They were flexible, collaborative, and treated our home with real respect... truly white-glove service throughout the process. Their pricing was competitive, their communication was excellent, and the final results exceeded our expectations. If you're looking for a trustworthy, experienced, and creative home renovation team, the DeLines are absolutely worth your call. We're so grateful we found them.

I am thrilled to be writing a review for DeLine Home Services. They are a female owned/family…read moreowned small business here in Wildwood MO. My husband and I have been saving for years. Many attempts were made to reach out to larger contractors to have some projects done at our home with no success. I met Ann and heard great things about her business. We had them come out for a consultation and we went through all of the things we wanted done to our home. They came when we scheduled the appt. They brought contractors that they work with to come in during the consultation to talk with us as well. Then they coordinated all the moving parts of our job. Joe and his team who put down our new carpet and hard wood floors were great! Jeff the painter was meticulous with all of our painting projects. As a matter of fact we had him return a short time ago to do some painting/staining outside of our home. Joe DeLine worked with the window company and installed a huge wall of windows and glass door for my new office. have you ever imagined how something would turn out and it was way better than you ever imagined? I work in my office every day and still can't believe it's my work space. And the beams constructed, and installed by Joe and stained by Ann have added a totally new and cozy dimension to our home. Yes we had a lot done. Lots of moving parts. And Ann gave us what so many companies don't anymore - she communicated every step of the way and the team gave us incredible customer service, quality and value at the end of the day. Thank you for all of your hard work, dedication and care while helping take things to the next level. My husband and I highly recommend their services!

Titan Granite

4.5

(22 reviews)

Mickey was very helpful and pleasant to deal with. We shopped on Saturday, measurements were taken…read moreMonday and counters were installed on Wednesday. Outstanding customer service and a great price.

Just went in on a Saturday to enquire about cabinets and there was no one working that could help…read moreout! Crazy for a Saturday! Won't return!

Granite Busters

3.0

(21 reviews)

Just had new quartz counter tops installed and they did an excellent job! From start to finish the…read moreservice was amazing. This is the second time using granite busters and we have been very happy with service and installation. Highly recommend!

Needed to have granite busters back out to repair a chip in our counter top that they had repaired…read moreabout 7 years ago. The first repair lasted about 3 years and then turned yellow and after 2 more years fell out. That said, when I called to schedule an appointment they said that they didn't have a time frame for that day,when they called the day before to confirm they STILL couldn't give me a window as to an kind of time frame I could expect them !! What terrible customer service, I guess they just expect customers to block off the intire day waiting for them to grace you with there presence !!

A- Okay Lock & Key