Frank at Floor & Decor in South County, MO saved our kitchen. After a frustrating year of delays and no design help at a big-box store, we walked in and met Frank. He listened, looked at pictures of our house, and within minutes understood our style and what we were worried about. He helped us choose a new floor and backsplash that finally fit the kitchen we'd been trying to finish for over a year. He even suggested colors for the rest of the house. Personalized, knowledgeable, and genuinely kind. Highly recommend asking for Frank. read more

I completed a little DIY project to build out a small wine fridge area in our pantry, with intention to match the details in my kitchen. Backsplash for my kitchen came from Floor & Decor, so I went there to pick up the matching tile. If you have never been, this place is huge, and carries almost any kind of tile and/or flooring materials imaginable. But the sheer size of it can be a little overwhelming. Fortunately I was approached by a service employee upon entry, and guided promptly to the right tile. On my own I easily could have taken an hour to hunt it down haha. I wasn't sure what the grout was, but I had a pic and she guided me to a like shade of gray, as well as to the mastic. Supplies gathered quickly with help of capable service team on the floor. Good experience, and attached is the finished product! read more

Floor & Decor - Herringbone porcelain tile backsplash - Home Decor Near Me - St Louis, Missouri

I just had the lowest feeling during our new home construction. The floor we had bought at floor and decor was not locking in place correctly. I had to return 95 boxes of planks. I explained what had happened to the manager Danijel pronounce Daniel and he stood behind their product 110%. They were so apologetic for the inconvenience. Then my wife and I picked out a new a new floor but it was 50 cents a square foot more and I thought oh well but Danijel swooped in and saved the day and gave me the floor for the same price as the one we returned. I was overjoyed i couldn't believe it. Danijel you have made me customer for life. I would give you guys 10 stars if I could. Thank you floor and decor read more

This is a fabulous store with a great selection and really good customer service for a big box store. My mother and I had been to a small independent store near here and didn't see a vinyl plank she liked so I thought to come here. We left with 2 samples, the name of a local installer that came out to give a bid, and we even got to look at backsplash tile as well! I'll be back! read more

They sold me damaged goods and will not refund me. I have called and emailed and ask they quote is they don't do returns on open items but how was it to know the wood was damaged before opening?? read more

Floor & Decor - Double check your purchases before you leave the store they do not do returns even when they sell you a damaged product. - Home Decor Near Me - St Louis, Missouri

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great product and great price. Thanks to Jeremy and Reagan for all their help! So much selection in flooring, tile, vanities. read more

My master bath remodel. Glass is not installed yet. Floor & Decor has an incredible & current selection of tile. If you've checked around, you'll see their prices are unbeatable. I highly recommend Floor & decor for your tiling project. They carry much more than tile & stone. One of the designers who helped was knowledgeable, & courteous, the others, not so much. My advice is, have an idea of the look you want and if you think you'll need help, bring a designer. read more

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I bought flooring about a year ago and the flooring hasnt held up at all (lifetime warranty) its already chipping, my flooring took twice as long as I was quoted to be received which ended up costing me more (had to reorder a bulk trash service because of the delay). I did receive a slight discount on my flooring for the inconvenience; however, I was now charged almost $500 in interest on a $150 balance a few days after my promotion ended less than 2 weeks ago (apparently even if your products are delayed several weeks, in my case almost 2 months, your promotion starts the day you purchase it.) I spoke with comenity and they told me the charges were valid and I had to go to the store to dispute the charges. I will never shop here again and wouldn't recommend them to anyone, go to home depot or Lowe's, they have way better customer service and support their customers. read more

What a waste of my time and money. Tile is the uneven scratched up and looks good terrible. read more

Floor & Decor - Home Decor Near Me - St Louis, Missouri

Dylan was a wealth of knowledge, provided hands on opportunities to try out newly taught skill sets. Free classes is a plus and Dylan's patience was key to the learning experience. Great prices and free designer consultants. What more can you ask for? I'd give Dylan and Floor Decor a 10/10. read more

Excellent service and selection and so easy to purchase exactly what I needed. Nick (#67199) was super helpful, knowledgeable, and professional read more

Absolute worst customer service in the will call/ pick up area. I've shopped here many times but only in the self service products , never had to deal with this area before. Will never buy anything that has to be picked up thru the will call area :( read more

Possibly the best customer service I've ever experienced! We are doing a kitchen remodel and needed to match some bamboo flooring. I was greeted by a cashier as soon as I walked through the door. (I did not get her name but she was wonderful). She asked me if I knew where I was headed, I did not so I explained what I needed. She got Ryan from the wood flooring section on the radio. He came up front, took me to the bamboo section and helped me get what I needed, got a cart for me, checked me out, and then loaded my car for me! Outstanding! read more

Great place to shop around for tile. The prices and quality are great and so are the employees. So many different choices here the possibilities are endless! read more

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I just wanted to highlight the great experience I had at Floor & Decor. I had gone to several older, established tile shops in the Brentwood area and none of them had the type of large format, patterned tiles I was looking for, like their stock was years out of date. I found it so strange. I went to the Floor & Decor shop on Lemay Ferry Rd. and I was overwhelmed with the selection. I looked around a bit and I eventually spoke with an employee named Walter and he offered to assist me. Walter gave us suggestions, options, and best of all, advice on the tile. I want to advise Floor & Decor that you have a solid asset in Walter and I will work with him going forward. read more

We visited this store and were greeted by Sam while looking at flooring and feeling quite overwhelmed...he answered all of our questions (and we had many!), gave suggestions and shared pros and cons and personal suggestions based on his long experience in the field...It was a great experience, not to mention the very beautiful flooring, materials and design ideas we were surrounded by Sam also assisted us with our purchase from another sister store for something no longer available at their store...and spent a while ensuring the said quantity was actually available in the other store. Great experience, great customer service and products. Thanks again Sam! read more

Great customer service! Very helpful with dimensions and style. Denise one of the managers was very helpful.

Great start to a Saturday when I went to store 217. My sister and I went to attend a backsplash session for an upcoming project. Dylan was super helpful and took his time explaining and showing us what to use for different types of back splashes. Dylan was friendly and kept us engaged the entire time. I highly recommend visiting and having him help with your projects. read more

The most horrible customer service. After one week of repeated phone calls and email messages with promises of the calls to be returned, which was never the case, I was finally helped by "Amanda" after one entire week of calling them daily. And if you call their customer service department, each time you are on hold over 40 minutes. I will never shop there again and also told my contractor to no longer refer people. He had referred me and told me he was sorry he did so. read more

Not only does Floor & Decor have so many amazing options they also have such amazing staff! With all the stores closing they have an amazing system to pick up orders. Amy Crendenin was such a huge helpful and so joyful to work with! She absolutely brightened my day and made this process so easy! Thank you so so much! read more

We had the best customer service experience that we've had in years with a recent tile purchase. Samantha was outstanding. She personally walked us around and ensured we had everything we needed and in the proper quantities. read more

I am so happy with the excellent experience I have had at Floor & Decor. Amy Clendenin was amazing. She helped me select a backsplash and provided measurements and advice for the trim. The prices are competitive, the selection is immense. I spent a lot less here than elsewhere! Jimmy Lopez bent over backwards to get me the best price. I had so much fun shopping there today. The customer service was unbelievable.This is a one stop shop. They have cement board, sealant, towels, grout..everything you need for your project. I was introduced to a new tiling concept. I will be going back to Floor and Decor to finish my next two bathroom projects. Thank you Amy and Jimmy. You are the best! read more

I needed to match some old tile to fix a floor in a bathroom, I met Walter and he was so amazing to work with. I had a piece of the tile and he went right to the closet tile and it was a near perfect match. I shared with him what we do for a living, and asked what he could do to help me with our flooring needs, He immediately introduced me to Denise and staff. They were so helpful and got us all set up!!! there pricing is very competitive and they will come out and measure and deliver the product! I couldn't have been more happy See you all soon as our next project is under way Sincerely, Brenda read more

My husband and I were looking for vinyl flooring for our basement and decided to go to floor and decor off Lemay Ferry. I couldn't believe the selection and quality of products that the store has to offer. I was pleased that everyone was wearing masks for the safety of our health. The best part of the experience was the customer service. Sara Andres spent the entire time with us! She listened to our needs, was very knowledgeable on every style and type of flooring and made the decision process easy. Thanks Sara! We will be back! read more

Danijel Mujic was a great help, he found everything I needed and asked the right questions and found the right people for the unknowns. I was tired and he even tugged my cart around for me! I look foreword to working with him again! read more

I made an appointment to meet with a designer and was greeted by a young lady named Jordyn. To be quite honest, when I saw how young she was, I was a bit disappointed...I was hoping for someone with a bit more experience. I started asking questions and her coworker Dylan got involved. From that point on, it was a wonderful experience! Dylan was extremely knowledgeable about design, product, and installation. He went out of his way to make sure my project was going to be fabulous! Dylan and Jordyn spent quite a bit of time with me, answered all of my questions, figured out exactly what I would need, and made the entire process enjoyable and easy! Dylan and Jordyn worked together as a team and are both top notch! I left completely satisfied and can't wait for installation to begin! read more

I had the opportunity to work with the designer Shawn at the Lemay Ferry location. He was absolutely AMAZING with thinking outside the box, and pushing for something different as far a design goes. We had purchased our tile two weeks previously for our project, after talking with Shawn he really help us to create something unique, but timeless. I would highly recommend utilizing his services if you you are stuck or just need someone to help you bring your vision together! read more

We are redoing the kitchen floor and our contractor told us about this great store. YES it is. The place is ginormous and has a selection to die for in all types of flooring and wall tile. They also have wood. Pedro, the manager was beyond helpful and attentive in finding a great choice for us. Oh plus their prices fir the quality are excellent, way below average. read more

We were working on back splash and have purchased everything we needed during quarantine. Floor & Decor staff has been great. They always took the time to answer my questions and even go look at items for me that I was looking at online to be on the same page. Walter was extremely helpful-he was one of the staff that was there when I needed assistance. read more

Great customer service. With all of the COVID-19 stuff going on they made the job happen.

Had an issue with them back in August with a messed up order but they were helpful and courteous and issue was resolved. We have been back twice in last 2 months for different projects and everyone was extremely helpful without being pushy must have had 6 different employees ask us if we needed help, other places we've been to employees are either in hiding or had no idea what they were talking about. Floor and Decor employees are very knowledgeable, friendly, department manager even walked out to our car and helped us load our flooring, now that's service. We will definitely be back and would recommend them to anyone for anything. Oh and didn't want to forget their prices are fantastic and the selection blows away any other so called flooring stores in Saint Louis. read more

Well, maybe we should've asked for Amy..... she seems to have good reviews. We went in on a weeknight so they wouldn't be as crowded. FINALLY got two different employees to "help" us, neither one were worth a darn. Had one say he would go look on his computer for something...never came back. Very sad customer service! Will be looking for other flooring stores in STL. read more

Best store ever when looking for porcelain, ceramic, marble, etc! The prices are unbeatable & the showroom is huge...you won't leave empty handed! I worked with a gal, Amy Toenjes, THE ABSOLUTE BEST! She spent HOURS with me & made sure I had all the materials I needed for my (3) bathroom renovations! When shopping for flooring, ASK FOR AMY! You won't be disappointed! Great store, great prices, & a fabulous designer! (She alone, is worth 5 stars!) read more

So helpful I was literally out of the store in 20 minutes with all the vinyl flooring in the exact color I wanted. Everyone was so helpful, but especially AMY!!! She had all my questions answered in 1 minute or less even if she didn't know the answer and had to call someone else! She helped load my cart and got me everything I needed! Thanks again Amy! read more

My wife and I were so happy this store opened a few months ago. We were doing a master bathroom remodel, and needed some help picking out the materials we needed for our installer. Amy, the salesperson we talked to was super friendly and very helpful to us! She wasn't in a big rush to make a sale and didn't work on commission. We were amazed at the variety of options that were available. Wehighly recommend shopping here. read more

I have had at least a dozen visits to this store since they opened in South County. Every person, on every single visit, gave me exceptional advice and service. I joked that I felt like we were becoming friends and that I was going to miss them once my project was over. The selection is so large that is almost overwhelming, but, they will take the time and explain everything in detail. read more