Fast, friendly service! Affordable pricing! Easy to communicate with! No difficulties getting an appointment, and I got my estimate and made my appointment online using Yelp! Highly recommend! read more

They immediately determined they could fill the glass impact that was starting to "sider", fixed quickly, professionally and about 25% of what Safelite quoted me. Great folks, great service, highly recommend! read more

Consumer glass was very welcoming and knowledgeable. I like that it's family oriented and they get the job done in a timely manner. I highly recommend them. read more

Needed some help identifying an issue with a windshield that was installed by Caliber Collision. Tom went with me for a test drive to diagnose the issue and spent a lot of time with me to figure out what was wrong. If you are looking for quality workmanship and great customer service, consider Consumer Glass. I am a repeat customer and I wouldn't recommend any other shop to do my glasswork. read more

I never actually thought shops like this existed. It was like a movie. I had scheduled to have my windshield replaced after being referred to this company by my insurance agent's office. I scheduled my appointment for 2/3/2025, I was specific in my type of car and that it had stock cameras from the manufacture I provided year make and model along with my VIN number to make sure I got the right part. Well, they decided to try and save a couple dollars and get an aftermarket windshield that didn't work with my cameras (according to them). So now I have taken my time off work spent a day without my car and am told that I will have to come back. I didn't want to go back to this company as they had failed to repair the windshield the first time. I was told by my insurance that not going to them would void my warranty. So I take a second day off work to come back and again spend another day without my car only to be told they still couldn't calibrate my cameras. I would have to take a third day off work and take my car to the dealership, pay out of pocket to have my cameras calibrated and then submit the bill to my insurance company for reimbursement. Imagine my surprise when I get to the dealership and learn that in fact my camera was broken. The cost to repair 3478.11 plus tax and 175.00 to recalibrate the cameras. Now, not only were my cameras working when I came to consumer glass. The tech in my car is recorded. I can actually tell them the exact minute my camera was damaged. Now despite showing them that my camera stopped at 2:41 on 2/3/2025 while they were working on my car and the estimate for the almost 3500.00 to repair they have yet to admit fault and provide any assurance that they will pay for the repair. Let alone the fourth day I will have to take off work, the fourth day I will be without a car, and the amount of time I have had to dedicate to getting this resolved. read more

The night before Easter, some body decided to smash my wife's passenger side window in and grab her wallet at her job's staff parking lot (she's a waitress). All her money is hard earned at her job. Thankfully, there were regulars at her with (God bless them) who happen to own "consumer glass". When they had heard about what happened, they called her over and with an understanding of the situation (emotionally/financially) told her they'd help out with a super fair local deal. In other words, "we'll take care of you." I was really impressed at how prompt and attentive they were here. I was in and out in LESS THAN 1 HOUR! Talk about service! They really took Care of us here. They did an excellent job, were quick and fair. It's service like that, that will get my call any other time I have an auto glass repair. I always will support local businesses, because they support their community. Come and support consumer glass! Thank you to the owners for assisting us with or situation! It's really appreciated! read more

Consumer Glass - Auto Glass Services Near Me - O'Fallon, Missouri

I never leave reviews on anything, but this company did an outstanding job on my windshield chip! I have had numerous chips in my windshield over the years and have always had Safelite fix them, but I changed insurance companies to State Farm and they preferred Consumer Glass, and I see why! read more

On 04/03/2023 I contacted Bommarito Cadillac located at (4190 I-70 North Outer Road, St. Peters, Missouri) to schedule an appointment to have my 1994 Cadillac Fleetwood Masterpiece Edition serviced. The purpose of the service was to have my front passenger window fixed, due to the window falling off the tracks when operating up/down. I was advised by the Cadillac service department that Bommarito Cadillac does not perform that service and to contact their auto glass contractor Consumer Glass, Inc (located at 3416 East Terra Lane O'fallon, Missouri). On 04/03/2023 I contacted Consumer Glass, Inc and explained the details of the service and advised the company (Consumer Glass) that I already had the part (plastic window clips) and I just needed someone to install the clips on the window. The Consumer Glass company accepted the job, scheduled my appointment for 04/05/2023 at 3:00pm (CST) and quoted me a price of $125 for the labor only and an agreement was made. Upon arrival 04/05/2023, I met with the company manager/owner Todd Pollard. Mr. Pollard took a look at the vehicle and said he should be able to fix the issue. I gave Mr. Pollard the part (window clips) and the keys to my vehicle and he took the vehicle to the rear of the store to his garage area. 20 minutes later, while sitting in the waiting area, I hear a loud yell come from the garage area. I immediately leave the waiting area to run out back to identify the source of the yelling. I ask Mr. Pollard if everything was ok, and he replies that he attempted to remove a rivet on the window track and the glass shattered. Mr. Pollard apologized and told me that he would check his warehouse to see if he had a replacement window. After waiting another 20 minutes, Mr. Pollard emerged from the back office and told me that he does not have the glass in stock and that he would have to check around and have the glass ordered. Mr. Pollard returned to the garage to put my vehicle back together (re-install door panels) and placed tape around the window. Mr. Pollard returned my vehicle to the front of his store with no window tape on the door (around the window area of the car), told me that he would call me when he located the glass and that he would get it ordered. At around 5:15, I received a call from Mr. Pollard advising me that he located the glass for the car in Utah and that it was the only one he found in the United States. Mr. Pollard stated that the glass with shipping would cost $360 and that the install would be free. Mr. Pollard stated that I would have to cover the cost of the glass and shipping and that he would waive the $125 labor cost. I asked Mr. Pollard, why am I being charged for an item he broke and that the window shattered due to his negligence. I advised Mr. Pollard that I don't mind paying the $125 as agreed, but I refuse to pay for shattered glass due to your negligence. Mr. Pollard stated that the window shattering was inevitable and the glass was going to shatter anyway, due to how glass was sitting on the track, I replied, that's why I brought the vehicle to a professional, to prevent the glass from shattering. I asked Mr. Pollard, if there was a possibility of the glass shattering, why didn't you advise me of the possibility, so i could make a decision to move forward with the service or not. I advised Mr. Pollard that I am participating in two car shows this weekend and if I were aware of the possibility of the glass shattering I wouldn't have agreed to the service. Mr. Pollard proceeded to tell me that the glass was going to break anyway and that he refused to take a loss because of this incident. Mr. Pollard advised me to pay the $360 for the new glass with free install or nothing. I advised Mr. Pollard that I will pursue further/legal action regarding his "Bullying" business practices. Mr. Pollard advised me to go for it and that no court is going to want to hear it and hung up the phone. The "bullying" business practices and lack of accountability displayed by Tom Pollard of Consumer Glass was unacceptable and inexcusable. As a taxpayer of St. Charles County and as a paying customer I feel cheated/scammed and underappreciated. Businesses like this need to be sanctioned and held accountable for their negligent actions. I never wish to return to Consumer Glass, Inc and I caution Bommarito Cadillac for using this deplorable organization as a contractor. read more

I have had them replace glass on two different vehicles, they have done an amazing job, both times. I would recommend them to anyone. read more

They did a great job with my windshield! Also they were fast. The price wasn't unreasonable either. I had my window replaced in May, but about four months later I notice a small crack starting (not from a rock). I called them about it, with no problems they had a guy out to my work the next day, just to look at it! The were at my work early that morning. He let me know I would be getting a new window due to the crack (not from a rock) but the window would not be replaced until tomorrow. Early that afternoon I got a call from them saying they could do it that day. Same day my window was replaced. They didn't give my problems and they have great service. read more

Friendly, fast, and fairly priced. You're lucky to get two out of these three. You get all three here. Highly recommend.

Consumer Glass is the best in town! I, unfortunately, have had to have the windshield replaced in my van twice in the last 6 Months. The Ladies and Gentleman at Consumer Glass have been professional, courteous, and efficient both times that I have used them. The competition does not hold a candle to the price and service of Consumer Glass. I contacted other companies for quotes and they all wanted an additional fee to do an onsite replacement at my place of employment. With Consumer Glass, onsite repair/replacement is included in your quote! Their great service has ensured that I will use them for all of my future glass needs. read more

The service I got from these guys was so good, I just signed up to rave about it. I never would have considered a company so far away from me on my own but my local garage recommended them and so I emailed them for a quote on a new windshield. They got back to me within minutes with a number that was similar to what I had paid another company almost twenty years ago. They offered next day mobile service but when I expressed concerns about the rain forecast they were able to get a guy out to me that afternoon. He finished in about an hour and the windshield looks great! read more