Communications was fast and on point starting with the quote and ending with the installation…read morecomplete. Not the cheapest but in the lower range of bids which was good. I was initially attracted by their good Yelp reviews. Let me say they deserve them. Great job Joe!

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

Had my windshield replaced quickly and for a great price. Customer service was great! Would highly…read morerecommend

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Our work van had the driver's side window shattered when a rock hit it while our lawn guy was…read moretrimming. We were concerned because the van is too large for our garage and rain was in the forecast. Bone got us in the next day. Their prices beat Safelite by more than $100 dollars, a concern because our lawn guy was paying this out of pocket and cost was a concern. Not only that, they did a great job! I also want to compliment their customer service folks, who very polite and competent. We highly recommend them.

After checking Safelite sites and reading the horror stories from customers, I sought local glass…read morereplacement companies & found 'Bones', on Manchester in Ballwin. I called & spoke to Megan and Grant, who were both VERY informative & personable. I had ALL my questions answered and set the appt. Their pricing was competitive similar to safelite's quote. The receptionist, Abby, was Very pleasant and helpful as well. I spoke with the technicians, Tyler & Dillon, who explained the procedure and how long it would be. About 30 minutes later, it was finished and ready to go. They even gave a $10 discount upon paying. ALL the staff was great at what they did and I fully endorse and recommend, 'Bone's Auto Glass' if you windshield or glass needs repair or replacement. Keith Kennedy, Ballwin

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

I have been to this business twice, and when I went today I thought maybe last time was just off…read morefor them. It has to be better service today. No. It didn't have to be better and it wasn't. Didn't write the review before but am going to take my time with this. Hope I save others from my mistake. To me, everything about this place screams we get lots of insurance work and don't really have to do anything well. Or maybe they just overbook their services and make customers deal with it. The summary: - Poor communication (over-communication ahead of appt and yet give no details on key points) - Lack of dedicated people for customer take-in/service - Slowest interactions imaginable - All their ads talk about how they can come to you and yet, more and more cars have cameras & that has to be taken in. Let me give all the notes from this visit so you will see what I mean. Made the appt Friday when my insurance cleared the replacement -- scheduled for Monday afternoon. Am sure they have people flake on them, but they way overused texting for reminders. I got at least one a day and I had to confirm the confirmed appointment on the first text. They also called and sent three emails before the appointment. You would think they are trying to offer customer service but it just feels like overkill only to have no service minded person on site. I get there 10 minutes early for the appointment they said in all the comms would be 2.5-3 hours. Walk through all the intake and asked if the driver could drop me at the Starbucks a block away (didn't want to cross Page on foot cause folks be crazy). They said they can't and looked at me like I was insane for asking. I just asked another customer who Midwest Nice was happy to drop me. (5 star review for the strangers in the black Volvo who were so nice.) They said they had gotten a new windshield on Friday, Were back because the calibration of the computer camera and all didn't take. They were there for multiple hours both days. They made me really happy I didn't choose to wait in the really boring area or crummy folding chairs for the full afternoon. I enjoyed the time getting some lunch (separate review coming) They said they would provide updates. Car was dropped at 2 pm. Got the first "update" at 2:56 pm. At 2:58 they texted they were wrapping up and at 3:08 they texted it was complete. I thought I must be the luckiest person ever and headed back. Still, if they finished in 1 hour this time, why schedule 2.5-3 hours? A customer was waiting at the window when I came back. I stood behind him and waited. Finally asked about the wait & said good luck. No lie, we waited 15 minutes without anyone asking if they could help. Saw one guy who was helping someone else. Finally someone came and the guy who was standing in line said he had left just to quickly fill the gas tank (one text said they would need to drive the car to calibrate so bring the car 3/4 full - full of gas. No mention that it was so the weight was right). The person walked to the back and eventually came back and told the customer he'd have to come another day because his appt was at 3 and it was 3:30 now. He said it was his second time there. I absolutely wanted to say and I've been waiting behind him for 15-20 minutes so come on folks but I wanted my car so just stood there as he scheduled another appointment. (what about all that left over time from my appt too?) When he finally left, the person who had helped him was doing something and there was still one person "helping another client." I finally said can someone just get me my car? After a minute or two, one said excuse me? I said I just want to pick up my car. It is supposed to be ready. At this point they apologized and said they thought the other guy was helping me. I never saw that guy look up from the computer he was on. The quality of the work seems ok -- though it seemed the lane assist thing should have been on. I will add, I complained over the inundation of texts for this over the weekend and a friend replied she bet she'd just picked her car up from the same company. Also, they failed to replace her wiper blades despite he paying the added fees. (PS -- they offer cheaper prices for the wipers, etc in store than at the time of scheduling.) I will be looking for another service provider next time. The insurance company works through this shop directly but it gave me an option to use another provider. I will absolutely take that option next time and will be looking at yelp reviews to see.

recently took my car to Dent Devil for a scratch repair, and I couldn't be happier with the…read moreresults. The scratch was pretty noticeable, and I wasn't sure how well it could be fixed--but they completely disappear. I'd definitely recommend Dent Devil to anyone needing scratch or dent repair--great service, great results, and a hassle-free

I love they actually replied to the review. They had my truck for 45 days. Yes their counter was…read morebroken but guess what guys I don't have a felony even though they lied again to the cops in order to get me one. Yes I paid for the glass but that was a small price for principle.

the staff was friendly and on top of my repair progress…read more my car looked like new when job was done. i thought the total repair time was way too long. conrad lohrer

Their body work is impeccable! The staff at Spirit West Motor Carriage are friendly and provide…read moretop notch service. The owners, Tracy and Brian, are amazing and will ensure that your car is repaired on-time and looks great. They work with your insurance company to ensure all the paperwork is done correctly and even helped me get a great rental car during my repair period. I will always highly recommend Spirit West Motor Carriage!

Horrible. Absolutely horrible. Basically was told too busy and never mind. He could not have been…read moremore rude.

KILLED IT!!!!! Thank…read moreyou for a great tint job I absolutely love how there's barely any space from the top of the window to where the tint starts. I also love the black strip on the back to hide the dot border (does this have an official name?!?) Thank you again and I hope to see you soon when you guys get in the 70% so we could do the windshield Enjoy the beer!

Was told my windows were too dirty for them to work on when it would have taken them 15 minutes to…read morewipe them down with a rag. They told me I needed to get my car detailed before coming to them. So they wanted me to spend more money elsewhere in order to spend money with them. They had my business and told me to walk. I bet they do a good job but how is wiping down the window not a part of their tinting process.

I had a positive experience with Safelite! I got a random, large crack in my windshield. Ugh!!…read moreCalled up safelite and scheduled an appointment. You can also schedule online. The first appointment we had set to go to their location was cancelled due to the windshield not being in yet. It was super easy to reschedule and I opted for an at home appointment the second time. They gave a window of 8a-12p, but had to come later which was fine. Danglo was our service tech and he did a great job of communicating this and installing the windshield. He was helpful in explaining the warranty. Overall, this was a great experience with friendly and communicative customer service!

"I am extremely disappointed with my experience. My windshield replacement was scheduled today…read morebetween 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable."