Communications was fast and on point starting with the quote and ending with the installation…read morecomplete. Not the cheapest but in the lower range of bids which was good. I was initially attracted by their good Yelp reviews. Let me say they deserve them. Great job Joe!

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

Our work van had the driver's side window shattered when a rock hit it while our lawn guy was…read moretrimming. We were concerned because the van is too large for our garage and rain was in the forecast. Bone got us in the next day. Their prices beat Safelite by more than $100 dollars, a concern because our lawn guy was paying this out of pocket and cost was a concern. Not only that, they did a great job! I also want to compliment their customer service folks, who very polite and competent. We highly recommend them.

After checking Safelite sites and reading the horror stories from customers, I sought local glass…read morereplacement companies & found 'Bones', on Manchester in Ballwin. I called & spoke to Megan and Grant, who were both VERY informative & personable. I had ALL my questions answered and set the appt. Their pricing was competitive similar to safelite's quote. The receptionist, Abby, was Very pleasant and helpful as well. I spoke with the technicians, Tyler & Dillon, who explained the procedure and how long it would be. About 30 minutes later, it was finished and ready to go. They even gave a $10 discount upon paying. ALL the staff was great at what they did and I fully endorse and recommend, 'Bone's Auto Glass' if you windshield or glass needs repair or replacement. Keith Kennedy, Ballwin

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

From booking on line to the actual windshield replacement. I want to say 5 stars! I was really…read moreimpressed.

I had a positive experience with Safelite! I got a random, large crack in my windshield. Ugh!!…read moreCalled up safelite and scheduled an appointment. You can also schedule online. The first appointment we had set to go to their location was cancelled due to the windshield not being in yet. It was super easy to reschedule and I opted for an at home appointment the second time. They gave a window of 8a-12p, but had to come later which was fine. Danglo was our service tech and he did a great job of communicating this and installing the windshield. He was helpful in explaining the warranty. Overall, this was a great experience with friendly and communicative customer service!

"I am extremely disappointed with my experience. My windshield replacement was scheduled today…read morebetween 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable."

My experience at Schaeffer Autobody in Ellisville Missouri from the manager to the Painter, was…read more phenomenal ! Very professional! My husband who is very picky couldn't believe how awsome our truck looked when we picked it up!!! Thank you !!! If needed again we will go back to Schaefer's in Ellisville!! Debbie H

Great Customer Service from Nick down in Ellisville! Explained what they did, how to take care of…read morethe paint job, and if we needed anything, to give him a call anytime. Will definitely go back if (knock on wood) anything happens again....but let's hope not for a while! Thank Nick!

I highly recommend! For years I struggled to find an auto…read morebody shop who perform quality work at a reasonable price staffed with friendly professionals. Central Auto body was referred to me by my auto detailer. My detailer knows how particular I am about work performed on my automobile, so my expectations were high. Wow, did they blow me away. I made all sorts of special request and scheduling needs, Chris made all of it easy. It has been hard to find an auto body shop where I was completely satisfied with the quality of work. Technicians at Central Auto body did an excellent job on my repair. The area of repair looks better than new. Thank you Central Auto Body Rebuilders for a stress-free repair experience.

I have waited about 3 months to post my review of the services I received from Central Auto Body…read more My car was handed over 3/24 I was told that my car would be completed in about 2 weeks but ultimately received it back on 4/24. During this time, I was calling the office multiple times across the weeks asking for an update due to the promised finished timelines from the staff. Almost every time it kept getting pushed back, one moment it was at this percentage complete another was that the work hasn't even been started yet. I wouldn't have had an issue with the duration if they were realistic about the timeline. I was optimistic at first that it would be finished in the 2-weeks as my rental reimbursement funds from my insurance company would be enough for two weeks. Time kept ticking and I got concerned that I would have to come out of pocket for an extended rental. Fast forward, after an additional 2 weeks I can pick up my car, I get back home and I see scratches on parts of the vehicles that weren't apart of the hail damage. (Almost as if it was dragged on the ground :) ) The seal on one of my head lights were smashed under the lamp. My car had to go back for repair for an additional two days and even still where they made the repair the paint is still missing. Since then, I've found other odd things like the plastic backend of the roof lip is not as secure as the other side and weird marks on my roof rails. I don't have the energy to bring my car back and not knowing when I would get it back. On the many trips to the office, I ran into other individuals who were also bringing their cars back for repairs after they were originally fixed. Some of them on their 3rd or 4th round. The pictures they gave of my car pre PDR did not show the preexisting damage. Pros: They did offer a 10% discount for the total cost of my service. They offered me a ride back home after every time I had to drop my car off. This is a plus for sure and shows good customer service. The staff appeared nice, but I felt gaslighted when I reported the additional problems that weren't there previously. Cons: It took too long in my opinion, and I did not like that the date kept getting moved. The 10% I saved went towards car transportation expenses. I did not like that my car had additional issues that were not present when I dropped it off. Would I recommend them, no. Will I go back, no. I don't know if they will treat my car well and I didn't like the staff member with the blonde short cut, he gaslit me about these scratches telling me these marks were from a soft, bristled brush. My car was not perfect, but it is not in the same state it was before it was dissembled. Lastly, my husband also got his car repaired here for hail damages and he also has a loose panel on the left back end of his camaro that is NOT secure, but the right side is fine. Mind you these are pieces that did not have any hail damage work done to them. I've attached two videos of both of our cars with the same goofy attachment issue. During our many times at the office we separately ran into different customers who've had to take their car back multiple times btw. 2 stars since the hail damage is repaired.

I had two windshields replaced and both times they did a great job no complaints at all and would…read morerecommend anytime ​ ​ ​​​​​​

Mike answered me about an hour after opening and was able to take care of me the same day. Which…read moreproved to be a difficult task for any other company. He made it look easy. He was kind to my client, installed my back window in about 45 min. Great communication, punctual and was flexible with location. Would recommend, very good price too!

I want to give the highest praise and kudos to Autoglass Xpress. They were able to come out to my…read morehouse within hours of me discovering my driver side window had been shattered, and do an excellent repair! I am so grateful for their professional and friendly repair service and highly recommend them if you should need any type of auto glass repair. I had called several other businesses and the price Autoglass Xpress quoted was the same and even a little less than a couple of the corporate-owned places. I'd give 10 Stars if it were an option!

I called Auto Glass Express on Monday or Tuesday of this week .I set up an appointment for Thursday…read morebetween7-1. When No one showed up or called I called the office the guy on the phone was super rude! All I wanted to know if someone was still coming and if they would call.He then sounded mad and said there was a delay and the driver would call me to let me know when he was coming.I just thanked him and said I'm.No one ever called, or showed up.Today is Friday a day later , and still no calls or Emails , nothing.I don't understand why they never showed up or called,and why the guy at the office was super rude when I called.I wanted to call back again but because of the way I was treated on the phone I didn't .So no one one even answered my email to let me know if they were ever going to show up.No contact from anyone from this company.The worst customer and overall service ever.The Quote for my window was high anyways.I just decided to find a different company.What kind of business sets up an appointment never shows up or calls or anything.When I did talk to someone from the shop they lied , and were super rude.i would give this place a -0 out of 10!

Had my windshield replaced quickly and for a great price. Customer service was great! Would highly…read morerecommend

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.