Communications was fast and on point starting with the quote and ending with the installation…read morecomplete. Not the cheapest but in the lower range of bids which was good. I was initially attracted by their good Yelp reviews. Let me say they deserve them. Great job Joe!

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

Had my windshield replaced quickly and for a great price. Customer service was great! Would highly…read morerecommend

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Our work van had the driver's side window shattered when a rock hit it while our lawn guy was…read moretrimming. We were concerned because the van is too large for our garage and rain was in the forecast. Bone got us in the next day. Their prices beat Safelite by more than $100 dollars, a concern because our lawn guy was paying this out of pocket and cost was a concern. Not only that, they did a great job! I also want to compliment their customer service folks, who very polite and competent. We highly recommend them.

After checking Safelite sites and reading the horror stories from customers, I sought local glass…read morereplacement companies & found 'Bones', on Manchester in Ballwin. I called & spoke to Megan and Grant, who were both VERY informative & personable. I had ALL my questions answered and set the appt. Their pricing was competitive similar to safelite's quote. The receptionist, Abby, was Very pleasant and helpful as well. I spoke with the technicians, Tyler & Dillon, who explained the procedure and how long it would be. About 30 minutes later, it was finished and ready to go. They even gave a $10 discount upon paying. ALL the staff was great at what they did and I fully endorse and recommend, 'Bone's Auto Glass' if you windshield or glass needs repair or replacement. Keith Kennedy, Ballwin

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

From booking on line to the actual windshield replacement. I want to say 5 stars! I was really…read moreimpressed.

recently took my car to Dent Devil for a scratch repair, and I couldn't be happier with the…read moreresults. The scratch was pretty noticeable, and I wasn't sure how well it could be fixed--but they completely disappear. I'd definitely recommend Dent Devil to anyone needing scratch or dent repair--great service, great results, and a hassle-free

I love they actually replied to the review. They had my truck for 45 days. Yes their counter was…read morebroken but guess what guys I don't have a felony even though they lied again to the cops in order to get me one. Yes I paid for the glass but that was a small price for principle.

the staff was friendly and on top of my repair progress…read more my car looked like new when job was done. i thought the total repair time was way too long. conrad lohrer

Their body work is impeccable! The staff at Spirit West Motor Carriage are friendly and provide…read moretop notch service. The owners, Tracy and Brian, are amazing and will ensure that your car is repaired on-time and looks great. They work with your insurance company to ensure all the paperwork is done correctly and even helped me get a great rental car during my repair period. I will always highly recommend Spirit West Motor Carriage!

Horrible. Absolutely horrible. Basically was told too busy and never mind. He could not have been…read moremore rude.

KILLED IT!!!!! Thank…read moreyou for a great tint job I absolutely love how there's barely any space from the top of the window to where the tint starts. I also love the black strip on the back to hide the dot border (does this have an official name?!?) Thank you again and I hope to see you soon when you guys get in the 70% so we could do the windshield Enjoy the beer!

Was told my windows were too dirty for them to work on when it would have taken them 15 minutes to…read morewipe them down with a rag. They told me I needed to get my car detailed before coming to them. So they wanted me to spend more money elsewhere in order to spend money with them. They had my business and told me to walk. I bet they do a good job but how is wiping down the window not a part of their tinting process.

I had a positive experience with Safelite! I got a random, large crack in my windshield. Ugh!!…read moreCalled up safelite and scheduled an appointment. You can also schedule online. The first appointment we had set to go to their location was cancelled due to the windshield not being in yet. It was super easy to reschedule and I opted for an at home appointment the second time. They gave a window of 8a-12p, but had to come later which was fine. Danglo was our service tech and he did a great job of communicating this and installing the windshield. He was helpful in explaining the warranty. Overall, this was a great experience with friendly and communicative customer service!

"I am extremely disappointed with my experience. My windshield replacement was scheduled today…read morebetween 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable."