Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

I have been to this business twice, and when I went today I thought maybe last time was just off…read morefor them. It has to be better service today. No. It didn't have to be better and it wasn't. Didn't write the review before but am going to take my time with this. Hope I save others from my mistake. To me, everything about this place screams we get lots of insurance work and don't really have to do anything well. Or maybe they just overbook their services and make customers deal with it. The summary: - Poor communication (over-communication ahead of appt and yet give no details on key points) - Lack of dedicated people for customer take-in/service - Slowest interactions imaginable - All their ads talk about how they can come to you and yet, more and more cars have cameras & that has to be taken in. Let me give all the notes from this visit so you will see what I mean. Made the appt Friday when my insurance cleared the replacement -- scheduled for Monday afternoon. Am sure they have people flake on them, but they way overused texting for reminders. I got at least one a day and I had to confirm the confirmed appointment on the first text. They also called and sent three emails before the appointment. You would think they are trying to offer customer service but it just feels like overkill only to have no service minded person on site. I get there 10 minutes early for the appointment they said in all the comms would be 2.5-3 hours. Walk through all the intake and asked if the driver could drop me at the Starbucks a block away (didn't want to cross Page on foot cause folks be crazy). They said they can't and looked at me like I was insane for asking. I just asked another customer who Midwest Nice was happy to drop me. (5 star review for the strangers in the black Volvo who were so nice.) They said they had gotten a new windshield on Friday, Were back because the calibration of the computer camera and all didn't take. They were there for multiple hours both days. They made me really happy I didn't choose to wait in the really boring area or crummy folding chairs for the full afternoon. I enjoyed the time getting some lunch (separate review coming) They said they would provide updates. Car was dropped at 2 pm. Got the first "update" at 2:56 pm. At 2:58 they texted they were wrapping up and at 3:08 they texted it was complete. I thought I must be the luckiest person ever and headed back. Still, if they finished in 1 hour this time, why schedule 2.5-3 hours? A customer was waiting at the window when I came back. I stood behind him and waited. Finally asked about the wait & said good luck. No lie, we waited 15 minutes without anyone asking if they could help. Saw one guy who was helping someone else. Finally someone came and the guy who was standing in line said he had left just to quickly fill the gas tank (one text said they would need to drive the car to calibrate so bring the car 3/4 full - full of gas. No mention that it was so the weight was right). The person walked to the back and eventually came back and told the customer he'd have to come another day because his appt was at 3 and it was 3:30 now. He said it was his second time there. I absolutely wanted to say and I've been waiting behind him for 15-20 minutes so come on folks but I wanted my car so just stood there as he scheduled another appointment. (what about all that left over time from my appt too?) When he finally left, the person who had helped him was doing something and there was still one person "helping another client." I finally said can someone just get me my car? After a minute or two, one said excuse me? I said I just want to pick up my car. It is supposed to be ready. At this point they apologized and said they thought the other guy was helping me. I never saw that guy look up from the computer he was on. The quality of the work seems ok -- though it seemed the lane assist thing should have been on. I will add, I complained over the inundation of texts for this over the weekend and a friend replied she bet she'd just picked her car up from the same company. Also, they failed to replace her wiper blades despite he paying the added fees. (PS -- they offer cheaper prices for the wipers, etc in store than at the time of scheduling.) I will be looking for another service provider next time. The insurance company works through this shop directly but it gave me an option to use another provider. I will absolutely take that option next time and will be looking at yelp reviews to see.

Dishonest and unprofessional…read more Literally the worst service I've had from any company ever. The owner subs the work out and does not care what happens after.

I had them replace a car windshield on my sports car that is garage kept weekend driver, I went to…read moreinspect it a few days later and noticed every single under the hood plastic clip holding various pieces together are broken. The installer didn't mention this one bit when leaving. He left quickly since I was engaged with a delivery driver. I DO NOT recommend this service one bit. Choose ANYONE else!

Update..refunded $350 today... Still gotta get my windshield fixed, but at least the cash is back!read more

Two critical factors can make a company or its satellite office(s) excellent or poor at best…read more Customer-facing representatives are one of the first interactions a customer sees and remembers. That brings me here. In this case, I had three negative experiences with the same company--making the appointment and at my arrival. The Phone Appointment: The agent was challenging to understand. Her end had a lot of static, and she spoke very softly. This was not the interaction of a caring representative but rather very scripted. In the end, she made the appointment for me. Reminder Texts: Way, way too many automated texts before my appointment - for a simple rock chip. In-Person Experience: We arrived, went inside, and an employee asked why we were there. She had an arrogant persona with the warmth of a snowpea. It was almost as if she was irritated because we were there for something small versus a big-dollar repair. Both of my kids took notice of her attitude. She spent about 7 seconds looking at the area of concern before telling us that the damage was too minor to repair. She quickly went back into the building without saying anything to us. Gosh... I guess we will see ourselves out. We have several vehicles. I'll remember this experience for next time, but we will not consider Safelite in any circumstance.

I've always had a great experience!!! The service is fast,friendly and affordable! My only…read morecomplaint is the parking lot because it's very steep. If you need a windshield this is the place!

Went through insurance to get a front window replacement. Install took about 2 hours, which is…read morefine. The part that irks me, is they have turned around and scratched the ever living crap out of my car... Absolutely upset by this! Avoid this place!!

Nathan and his team are great, professional, knowledgeable and would highly recommend!read more

From the owner: We specialize in auto glass replacement and chip repair. We also provide R&R services for auto…read morebody shops. We pride ourselves on our quality workmanship and incredible customer service. We believe we are among the top auto glass technicians in the industry. First Choice Glass is family owned and operated since 2005. Integrity, honesty, quality work and fair pricing is what sets us apart from the rest.

I paid $625 for ceramic tint on my brand-new Ford Explorer. The first time I went to pick it up,…read morethere was a hair (or something similar) stuck in the driver's side tint. The lady took it back to be redone, but when I got the car home, I noticed problems on multiple windows. Update 2 - I went back for a second redo, this time on the front driver/passenger windows, rear trunk glass, and rear quarter windows. When I picked it up, I saw that the defrost lines on my rear glass had been scraped off. I was told it was "just bubbles" and they would go away, but if you search "broken defrost lines from window tint," you'll see exactly what mine looked like. I pointed this out immediately, but the staff brushed it off and told me to call them in a week if it was still an issue. It was very obvious, and I asked them to take pictures, but the lady didn't seem to care. They told me they had "gone over it thoroughly" this time, but clearly not thoroughly enough if no one noticed the missing defrost lines. After going back and forth, I ended up scheduling a replacement rear glass and re-tint. Update 3 - On my third visit, they replaced the trunk glass. I brought it home, only to find the trim on my right rear door was now cut up. Completely unacceptable, especially on a brand-new vehicle. At this point, after three visits and being told that multiple people including the managers "went over it with a fine-tooth comb," the workmanship is still sloppy. This is not the quality of work you'd expect for $625. If you're reading this, save yourself the trouble and go somewhere else for tinting. There's no excuse for this kind of job on a new car.

Had a very bad experience with one of the managers here Jason Prott that cost me thousands of…read moredollars. Jason agreed to sell me an item that was owned by VIP Auto Accesories. I made special arrangements to have a shipper pick it up. The night before, Jason cancelled. Not only was he extremely rude and condesending about backing out of the deal, he called me names and said it wasnt his problem and kept hanging up on me and dodging my calls. I tried to get the contact info of the person who it was sold to so that I could pay more and try to get it back, Jason refused. Then I called VIP, talked to a different manager, who promised to call me back and never did. I purchased this item new, then VIP bought it, and I wanted it back and they laughed at me and instead sold something sentimental to me to sombody else. I really dont appreciate it and I would do business elsewhere! Unethical business practices!

Excellent work done in a timely manner, had work done here on two separate occasions and they were…read morevery professional. When there were delays due to an issue with a received part not being what it was supposed to be or a delay on insurance I was always informed right away. These guys never kept me out of the loop and the quality of work shows that they really go the extra mile.

Used to be my go to spot. Change of ownership impacted my experience. Dropped of my car asked…read morethat it be put inside overnight due to the neighborhood. The car had not been moved. Called to ask why. No return call. Called back to ask when car would be done no return call. Texted to say I was picking the car up got a response saying they were sick. Asked again when would car be done? No response. So there is my experience. You decide.​