Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

I had my Subaru 2019 Outback's windshield replaced in early December by Bone Auto Glass. I was very…read moregrateful they were able to fit me in the day after I called. Because newer Subarus have lane departure systems, windshield replacements require additional technician calibration unfortunately, which bumps up the price of repairs by a lot. I called several other places like Glass Doctors of America, but they did not feel comfortable repairing the window since they could not do the calibration. The quote Bone Auto gave me was significantly cheaper (roughly $600 vs. over $1100 at Safelite). They did a great job -- see pic attached! One thing to note though is there is no place really to wait (there are a few chairs but there is no wifi). I ended up walking about 30 min away to the library (St Louis County Library - Daniel Boone Branch) to wait while my windshield was repaired. I was initially told it might take the entire day, but the whole thing took about 3 hours or so (dropped off car around 8:30am, was able to pick it up by 11:30ish).

Bone auto glass communicated quickly and very well; timely and trustworthy! My windshield is…read moreperfect.

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

I have been to this business twice, and when I went today I thought maybe last time was just off…read morefor them. It has to be better service today. No. It didn't have to be better and it wasn't. Didn't write the review before but am going to take my time with this. Hope I save others from my mistake. To me, everything about this place screams we get lots of insurance work and don't really have to do anything well. Or maybe they just overbook their services and make customers deal with it. The summary: - Poor communication (over-communication ahead of appt and yet give no details on key points) - Lack of dedicated people for customer take-in/service - Slowest interactions imaginable - All their ads talk about how they can come to you and yet, more and more cars have cameras & that has to be taken in. Let me give all the notes from this visit so you will see what I mean. Made the appt Friday when my insurance cleared the replacement -- scheduled for Monday afternoon. Am sure they have people flake on them, but they way overused texting for reminders. I got at least one a day and I had to confirm the confirmed appointment on the first text. They also called and sent three emails before the appointment. You would think they are trying to offer customer service but it just feels like overkill only to have no service minded person on site. I get there 10 minutes early for the appointment they said in all the comms would be 2.5-3 hours. Walk through all the intake and asked if the driver could drop me at the Starbucks a block away (didn't want to cross Page on foot cause folks be crazy). They said they can't and looked at me like I was insane for asking. I just asked another customer who Midwest Nice was happy to drop me. (5 star review for the strangers in the black Volvo who were so nice.) They said they had gotten a new windshield on Friday, Were back because the calibration of the computer camera and all didn't take. They were there for multiple hours both days. They made me really happy I didn't choose to wait in the really boring area or crummy folding chairs for the full afternoon. I enjoyed the time getting some lunch (separate review coming) They said they would provide updates. Car was dropped at 2 pm. Got the first "update" at 2:56 pm. At 2:58 they texted they were wrapping up and at 3:08 they texted it was complete. I thought I must be the luckiest person ever and headed back. Still, if they finished in 1 hour this time, why schedule 2.5-3 hours? A customer was waiting at the window when I came back. I stood behind him and waited. Finally asked about the wait & said good luck. No lie, we waited 15 minutes without anyone asking if they could help. Saw one guy who was helping someone else. Finally someone came and the guy who was standing in line said he had left just to quickly fill the gas tank (one text said they would need to drive the car to calibrate so bring the car 3/4 full - full of gas. No mention that it was so the weight was right). The person walked to the back and eventually came back and told the customer he'd have to come another day because his appt was at 3 and it was 3:30 now. He said it was his second time there. I absolutely wanted to say and I've been waiting behind him for 15-20 minutes so come on folks but I wanted my car so just stood there as he scheduled another appointment. (what about all that left over time from my appt too?) When he finally left, the person who had helped him was doing something and there was still one person "helping another client." I finally said can someone just get me my car? After a minute or two, one said excuse me? I said I just want to pick up my car. It is supposed to be ready. At this point they apologized and said they thought the other guy was helping me. I never saw that guy look up from the computer he was on. The quality of the work seems ok -- though it seemed the lane assist thing should have been on. I will add, I complained over the inundation of texts for this over the weekend and a friend replied she bet she'd just picked her car up from the same company. Also, they failed to replace her wiper blades despite he paying the added fees. (PS -- they offer cheaper prices for the wipers, etc in store than at the time of scheduling.) I will be looking for another service provider next time. The insurance company works through this shop directly but it gave me an option to use another provider. I will absolutely take that option next time and will be looking at yelp reviews to see.

A rock hit my front windshield, causing a gnarly Crack in my line of vision. I called my insurance…read morecompany, who referred me to the Safelite that was closest to me. She said they would call to set up an appointment. I was called later that afternoon, and was able to make an appointment for just two days later. You have the option of going to the store, or having them come to you. I showed up at the assigned time, and they already had all the info from my insurance, so I just needed to give them my key, and wait in their comfortable lobby. The job was completed in less than an hour, I got instructions on what I needed to do so the new window didn't shift and cured properly, and they even vacuumed my floorboards. The experience was quick and painless, and the techs were professional and helpful.

They are liars! I waited 1 week to get my windshield fixed and on the day of the appointment they…read moretold me they had no parts and rescheduled the appointment for 10 days. I got pissed off and cancelled the appointment. I am thinking of going to court because they took up my time for nothing and kept me waiting for nothing!! Reply: It doesn't matter if you say the part was unavailable. I waited a full week for my appointment, and during that time you couldn't find a single windshield for my car? If you really wanted, you could have gotten it, but it's clear you guys don't take your work seriously!

My experience at Schaeffer Autobody in Ellisville Missouri from the manager to the Painter, was…read more phenomenal ! Very professional! My husband who is very picky couldn't believe how awsome our truck looked when we picked it up!!! Thank you !!! If needed again we will go back to Schaefer's in Ellisville!! Debbie H

Great Customer Service from Nick down in Ellisville! Explained what they did, how to take care of…read morethe paint job, and if we needed anything, to give him a call anytime. Will definitely go back if (knock on wood) anything happens again....but let's hope not for a while! Thank Nick!

I highly recommend! For years I struggled to find an auto…read morebody shop who perform quality work at a reasonable price staffed with friendly professionals. Central Auto body was referred to me by my auto detailer. My detailer knows how particular I am about work performed on my automobile, so my expectations were high. Wow, did they blow me away. I made all sorts of special request and scheduling needs, Chris made all of it easy. It has been hard to find an auto body shop where I was completely satisfied with the quality of work. Technicians at Central Auto body did an excellent job on my repair. The area of repair looks better than new. Thank you Central Auto Body Rebuilders for a stress-free repair experience.

I have waited about 3 months to post my review of the services I received from Central Auto Body…read more My car was handed over 3/24 I was told that my car would be completed in about 2 weeks but ultimately received it back on 4/24. During this time, I was calling the office multiple times across the weeks asking for an update due to the promised finished timelines from the staff. Almost every time it kept getting pushed back, one moment it was at this percentage complete another was that the work hasn't even been started yet. I wouldn't have had an issue with the duration if they were realistic about the timeline. I was optimistic at first that it would be finished in the 2-weeks as my rental reimbursement funds from my insurance company would be enough for two weeks. Time kept ticking and I got concerned that I would have to come out of pocket for an extended rental. Fast forward, after an additional 2 weeks I can pick up my car, I get back home and I see scratches on parts of the vehicles that weren't apart of the hail damage. (Almost as if it was dragged on the ground :) ) The seal on one of my head lights were smashed under the lamp. My car had to go back for repair for an additional two days and even still where they made the repair the paint is still missing. Since then, I've found other odd things like the plastic backend of the roof lip is not as secure as the other side and weird marks on my roof rails. I don't have the energy to bring my car back and not knowing when I would get it back. On the many trips to the office, I ran into other individuals who were also bringing their cars back for repairs after they were originally fixed. Some of them on their 3rd or 4th round. The pictures they gave of my car pre PDR did not show the preexisting damage. Pros: They did offer a 10% discount for the total cost of my service. They offered me a ride back home after every time I had to drop my car off. This is a plus for sure and shows good customer service. The staff appeared nice, but I felt gaslighted when I reported the additional problems that weren't there previously. Cons: It took too long in my opinion, and I did not like that the date kept getting moved. The 10% I saved went towards car transportation expenses. I did not like that my car had additional issues that were not present when I dropped it off. Would I recommend them, no. Will I go back, no. I don't know if they will treat my car well and I didn't like the staff member with the blonde short cut, he gaslit me about these scratches telling me these marks were from a soft, bristled brush. My car was not perfect, but it is not in the same state it was before it was dissembled. Lastly, my husband also got his car repaired here for hail damages and he also has a loose panel on the left back end of his camaro that is NOT secure, but the right side is fine. Mind you these are pieces that did not have any hail damage work done to them. I've attached two videos of both of our cars with the same goofy attachment issue. During our many times at the office we separately ran into different customers who've had to take their car back multiple times btw. 2 stars since the hail damage is repaired.

I had two windshields replaced and both times they did a great job no complaints at all and would…read morerecommend anytime ​ ​ ​​​​​​

Mike answered me about an hour after opening and was able to take care of me the same day. Which…read moreproved to be a difficult task for any other company. He made it look easy. He was kind to my client, installed my back window in about 45 min. Great communication, punctual and was flexible with location. Would recommend, very good price too!

I called Auto Glass Express on Monday or Tuesday of this week .I set up an appointment for Thursday…read morebetween7-1. When No one showed up or called I called the office the guy on the phone was super rude! All I wanted to know if someone was still coming and if they would call.He then sounded mad and said there was a delay and the driver would call me to let me know when he was coming.I just thanked him and said I'm.No one ever called, or showed up.Today is Friday a day later , and still no calls or Emails , nothing.I don't understand why they never showed up or called,and why the guy at the office was super rude when I called.I wanted to call back again but because of the way I was treated on the phone I didn't .So no one one even answered my email to let me know if they were ever going to show up.No contact from anyone from this company.The worst customer and overall service ever.The Quote for my window was high anyways.I just decided to find a different company.What kind of business sets up an appointment never shows up or calls or anything.When I did talk to someone from the shop they lied , and were super rude.i would give this place a -0 out of 10!

I want to give the highest praise and kudos to Autoglass Xpress. They were able to come out to my…read morehouse within hours of me discovering my driver side window had been shattered, and do an excellent repair! I am so grateful for their professional and friendly repair service and highly recommend them if you should need any type of auto glass repair. I had called several other businesses and the price Autoglass Xpress quoted was the same and even a little less than a couple of the corporate-owned places. I'd give 10 Stars if it were an option!

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Very helpful, friendly and prompt service. Very efficient and answered all our questions. Came…read moreto the house and installed the windshield in no time. Windshield was in stock and installed the Very next morning. Thank you