called to get warranty service done on a motorcycle. They told me to take it to the dealership…read morewhere I bought it. I have a nationwide warranty from Honda and they want me to take this motorcycle several hours away to get it serviced. I am retired US armed forces veteran. I have lived in three countries, 11 states, and 21 homes. I have not always had the luxury of living in a community for long periods of time. Using their logic, would I need to take the vehicle? I ordered while serving in Iceland, back to Iceland? Or, would I have to take it to New Jersey where it was delivered? Or, would I take it to a dealer in Virginia where I was stationed, it is a nationwide Honda warranty. obviously they don't want to work on you didn't buy from them.

Let me start off with I'm a hagler and I don't expect to pay retail prices for a side by side and…read moreit's accessories, and I have spent between $18000.00 and $20000.00 at this dealership. So one of my purchases was a winch and plow (which the winch I purchased twice due to a robbery) all at this dealership. The winch and the rocker switch on the dash are from two different aftermarket distributors from Lindsay's recommendations who is the owners step daughter. The winch quit going in, but would go out, so I was told by her to test the winch attach jumper cables from the battery to the winch bypassing all switches and relays, one way then the other if it works then it's a bad relay, so I did and it worked. So I take the relay out and drive a hour to the dealership and get a new relay because it's under WARRANTY and install it, still doesn't work correctly. So I call her and tell her and say that the other thing it could be is the SWITCH, WHICH SHE SAID "THEY NEVER GO BAD AND BRING IT IN". So I do I am told then that even though it's under WARRANTY "IT ONLY COVERS PARTS NOT LABOR " so I call a day after I take it there and guess what the SWITCH IS BAD!!!!! and so far I have a $50.00 bill for Diagnostics which I pretty much did MYSELF so for $20.00 switch that is UNDER WARRANTY is costing me, plus another $50.00 to INSTALL THE NEW SWITCH WHICH IS UNDER WARRANTY!!!!!!! THIS IS NO WAY TO HANDLE A BUSINESS WITH CUSTOMER SERVICE!!!!!!! I understand it's a business that has to charge for things but with as much money as I HAVE SPENT YOU WOULD THINK THAT THEY WOULD NOT CHARGE SOMEONE FOR THAT!!!!!! I WILL NEVER DO BUSINESS WITH HER AGAIN!!!!!!!!!!!

Do not walk ! Run from this place as fast as you can. Save your hard earned money. This company…read moredoes not honor their warranties and The new owner Lynn will lie to you about everything and do whatever she can to get out of standing behind the shoddy warranty they sell you. I give this one star because it would not let me give a no star rating.

Always a good experience at Pacesetter. Got me in sooner than i thought, did a great job Detailing…read moremy Jeep Cherokee!! Long time customer, ill be back.

Best Prices, helpful service, and convenient. There are enough stores in the area; if one store…read moredoesn't have the part, the one across town does. Start asking for your core parts; Brake Pads, Battery, Water Pumps etc. Return your parts for the Core Refund. The Mechanics are charging the labor rate and taking the core money. The Core money goes to the vehicle owner; not the repair shop.

These guys and gals will bend over backwards to get you the parts you need. Always extremely…read morehelpful.

I had a Rhino liner sprayed in my new trucks bed. After the work was done and I was ready to leave…read moreI noticed a roughness to the paint at the drivers door. Upon inspection it appeared that they had overspray of the liner on the top of the cab and both sides of the truck. The business owner said it had to have been from the factory, they place a curtain between the truck bed and the cab and cover the cab with plastic. I was there product that was oversprayed onto the truck. Had to bring it back to have the product removed with lacquer thinner. They got most of it but I had to have them get some spots they didn't get. I believe there is still some product still on the paint that I will find later. The owner or manager never had the courage to apologize for the poor workmanship that was exhibited or for the inconvenience of the added time and trips to the dealer to have the problem rectified. Needless to say they have not notched up any brownie points for any future business with them.

Made an appointment to have my windows tinted on my Silverado had to work so my brother dropped the…read moretruck off at 10:30am On Friday 7/17/2020 said it would take an hour and a half at 12:30pm called them asking how long it would be was told they would call when it's done ok 1:30pm my brother went there to see what was taking so long the truck was in the same spot nothing done to it went inside and ask what was going on the a**hole behind the counter throws my keys at my brother and said we told him they were going to pick the truck up my brother told him we just wanted to know how much longer it would be and then the guy behind the counter Threatened to kick my brothers a** Nice way to run a business and treat your customers This place is a joke Would not recommend this place to anyone

Been here a few times now, very good service every time. The staff is very kind, patient and…read moreknowledgeable. Always a friendly welcome when you walk into the store. I recently brought a helmet I had purchased from them back in September into the store to have a coms system installed (Spirit HD). I was helped by Luke who was very kind and informative, letting me know everything he was doing during the install. Very quick install on his end, it's been great so far. Will continue to visit this location for whatever I may need next for my bike!

Very friendly and helpful staff, highly recommended for any motor sports needs. Best prices!read more

Todd and Damon were exceptional, Im stopping through town and needed windshield wipers and without…read moreany hesitation they came and saw what type I needed, looked them up, and installed them for me within 5 minutes. I hope you guys pay these gentlemen well because it's hard to get service like that nowadays

I was passing through and needed a battery for my tow car. I called Kerri S. and received the best…read morecustomer service in a long time. She was on top of it, pro active, knowledgeable, caring, and friendly! It was a pleasure doing business with her and this autozone.

No nonsense parts dealers. They deliver quality oem parts at a good price. They ship quick.read more

The price are incredible, I ask my loco Honda dealer if the Mach the price with BK Honda .They said…read moreto me no on this life time. Also the people on BK are very pleasant on the phone they answer any question. My name is Frank from Utica ,NY

Had an issue with poor fueling and check engine showing. They reset the TPS and it runs and idles…read morefine. THANK YOU!!!! Highly recommend their service.

Service cost is very high Work done is questionable…read more Look around for what you need first

Worst customer service around would never go to the store ever again nor call them ordered parts…read moreFriday had a family emergency and tried to have wife come and pick upd couldn't even help out and put it up at the counter will not be spend my money anymore with these people save your time and money and go elsewhere!!

I went at 7:50 on a Saturday and they were closed. it said online and on their door that they were…read moreopen at 7:30. Frustrating and not worth it when there's advance auto parts across the road