My car started acting up (check engine light, rough idle, yadda, yadda). I called up the nearest Autozone. I was visiting with family in Kankakee and no where near a dealership. My daughter had just fallen asleep in the back of the car. To add insult to injury, there were very strong winds in the area. I parked the car and called them up asking if they'd meet me in the parking lot with an OBDII scanner. No prob. Jerry came out, ran it, my daughter woke up and carried her inside. The scanner error said ignition coils and possibly spark plugs. He pulled up the parts on the ol' computer, told me what I needed and pricing. He helped find me better pricing, ordered it all up (which they had in store) and got my squared away. Now let's stop here for a second. I had no idea what coils or spark plugs do or go of that sort. The record came to a screeching halt right then and there. But Jerry was great throughout, he was able to help me through the install process. He got the clearance from his manager to help me which it was near 7pm and store was empty. He got out some tools and guided me through the removal and install of the new parts. In matter of an hour, car started, codes were cleared and rough idle went away. Now each situation may vary when you go to an auto parts store, but I was darn thankful for all the help that Jerry had provided me from tools, to his knowledge and help on getting the best pricing on the better parts needed for my car to get my family back to the city. read more