They changed coolant and now I have all types of issues that may cost me $$$ that I didn't have…read moreprior to them "fixing" coolant change. Take 5 management takes no accountability and/or responsibility, stating car issues have nothing to do with the service they provided. Struggling woman shafted

My wife got the oil changed for our GMC truck. She had a great experience. The tech was very…read moreinformative and professional. She was happy that they didn't try to sell her a bunch of extra services.

I dropped my car off in the morning for a simple alignment and tire rotation. They had my vehicle…read moreall day and didn't contact me until they were about to close--only to tell me it supposedly needed extra parts (which my car already has) and that it would now cost $750 to fix. There was zero communication during the day, and the sudden price jump felt completely unjustified. To top it off, I brought my car to another shop the very next day. They had it done ASAP with zero issues--and the total cost was only $169. That says a lot. Completely disappointed in the lack of transparency, professionalism, and honesty. I won't be back and can't recommend them to anyone.

Great service brought in my car and Nick did a great job on my car issues! I would recommend them…read moreto everyone

I've gone to these people for years. They do good work. Patrick the manager is very nice. Prices…read moreare reasonable.

Busy place but wait was VERY reasonable... Price was very acceptable for all that was done…read more... BUT... The greasy hand prints all over my hood and steering wheel were a bit of a disappointment.

Fast, efficient, friendly. Good start. I asked for an oil change. I have an older vehicle so I…read morerequested the oil for older cars. Nothing else was wrong, so no extra charges. Price: somewhat high, but better than doing it yourself in the winter Overall: A+

Quick efficient oil change without appointment. If you go regularly they will maintain a record…read moreand let you know recommended service for you car, based on age and mileage.

I can't say enough good stuff about this company. I have brought all my cars/trucks here for…read morethings to be fixed and they are so honest and did a great job fixing my Suburban and Silverado. Their prices are reasonable and they get it done in a timely manner. Will continue to do business with these guys.

Nice honest people! Will not lie, will fix what needs to be fixed, fair prices, and good work.read more

I went here for some work on my truck but because they don't work on 2500's very often they at…read morefirst would not do the alignment I requested.. so I took my truck home and took apart what they said was wrong with my truck. Just to find after a few hours of tear down. There wasn't anything wrong with the part in question. So I wasted money on a diagnostic fee and the parts they claimed were faulty.. just find out several hundred dollars later the part was fine. There has to a lil play in the front hubs so the 4x4 can correctly engage. And they wouldn't budge on the price to do what i originally asked to have done on my 2500. So needless to say they will no longer be working on any more of my vehicles And the lady that answered the phone seems to enjoy talking down to their customers even when they are very knowledgeable about the issues they are having. Sadly I have seen this happen a few times at the Bourbonnais location as well as her talking down to me. Not really something I like to see and deal with when I'm already stressed about getting my truck serviced Most the time I will do my own repairs seeing I am a gear head and am extremely knowledgeable about the repairs I'm seeking. Just upsetting to have to deal with that kind of rudeness when I'm already stressing about the repairs. Maybe it's time to hire someone that is nicer to run the counter that will not talk down and run off the customer. So long story short. I will no longer be a patron to this shop.

i took my car to get a alternator changed. $800 later, I take it home and it has moved since. I…read moredon't have the money to get it towed back there. this is the second time I took my car there and they put bad parts in and I have to go through the inconvenience of taking it back. I don't like the girl that works at the front desk. she's just rude and had a bad attitude towards me. I wouldn't go back here ever. they last my noise cover for my engine. I called them about it she said they didn't have it but would order a new one and call me when it came in and I never received a call back about it being there.

An update on my 2nd experience on April 2nd 2017: exploitive. They probably think an Asian woman…read moredoesn't know cars. You lied, or to say the least, you were bluffing, exaggerating or misleading me. To change the power steering fluid, you need to overhaul the entire power steering system? All you needed to do was to TOP IT UP when you do the regular oil change. I will still keep my first review from last year as following: "Let me help them get started on yelp. We ran into this place on its 'secret' customer appreciation day. yes, we got free hot dog and pop. Beside that, the young representative gave me a tour underneath the car and for the first time in my life, I was shown by a mechanic where the oil filter is actually located and was explained to what a canister oil filter is. He offered to do this. See how this small kind of gesture made a difference! Great customer experience."

Had the economy oil change they checked everything on the car all the fluids clean my windshield is…read moreKenny was the head of the service department and they oil change department he was awesome missing a couple Lugnut covers they replace them for free checked out everything else on my car air pressure someone slow summer is high fix that checked all the fluids awesome customer service

Poor customer service! I walked in to see if they had time for an oil change. Not only did they…read moresee me walk in and stand at the counter waiting, a tech walked in, grabbed a label, and walked back out to the shop floor without acknowledging me. I have little patience for bad customer service when I'm spending my hard earned money. I walked out. I've never had bad service there years ago. Maybe there's a new staff who's ignorant to good customer service.

Ladies- avoid this place. I went to have my oil changed this morning (I was trying to do my fiance…read morea favor since he hasn't had a chance to do it. This was supposed to be a pleasant surprise- one less thing on the to-do list). After they pulled my vehicle in the guy came in and asked me what kind of oil I wanted. I told him I did not want synthetic and after he told me Mobil 1 is the most expensive, I told him I didn't want that. Then I went to pay...$82.61. I nearly fainted. When I asked 'why' the kid says "that Mobil 1 is terribly expensive". I looked at the receipt and they put synthetic Mobil 1 in. That's everything I asked them NOT to use! Naturally there's no manager to speak with. I called another local Grease Spot and that manager tried to tell me synthetic is required. I replied "no, it isn't" then he proceeded to tell me "well at least semi-synthetic" (I have since spoken with GM and while semi-synthetic is recommended, it is not required). The manager of the place I went to is supposed to call me tomorrow. We'll see if that happens. Now I understand why my fiance didn't want me taking it anywhere.