I have been a patient of Dr. Graves since she bought out this practice several years ago from Dr. Bolen, who had been my dentist for many, many years. I always knew I was getting great dental care from him, but I have found that Dr. Graves has taken it to a whole new level! It is true that all insurance plans are considered out-of-network with Dr. Graves' office, but they have always been upfront about that with me. They will file a claim with certain plans, however. When our family's insurance options changed a few years back, I elected to pay out-of-pocket rather than leave her practice. I love how she and her staff know me and care about me as an individual. This year, against my better judgment, I went ahead and got added to my husband's DMO plan. I found what I thought was an acceptable alternative through some (now questionable) reviews on Yelp. I visited another practice earlier this year for a routine cleaning, but after my experience there and seeing the vast difference in quality of care that she provides over others out there, I am back. After this other office tried to sell me a bogus treatment plan which was going to cost me more out-of-pocket than the annual cost of being on this crappy DMO, I knew there was something really wrong with this picture. I immediately called up Dr. Graves' office and told them what had happened. Dr. Graves was so gracious in providing me with a thorough second opinion. I have never before been so impressed by one's commitment to exceptional care, as her office takes great pride in delivering. The time she took to go over my dental history in-depth beforehand; her generosity in seeing me and doing her own x-rays at no charge, and her professionalism in the situation--she never said anything negative about the other doctor even though she could dispel the myths he had told me; and her down-to-earth honesty has won me over again. I will gladly pay out-of-pocket for Dr. Graves' exceptional care rather than pay even more for shoddy work "covered by my insurance" any day. A routine cleaning without x-rays and with no insurance runs about $160. I know because I had the work done this week. That is so worth it when you think about the quality of care you will receive, the warm and caring demeanor of Dr. Graves and all of her staff, the comfort of her office and the peace of mind knowing you have a truly AMAZING dentist taking care of you. I highly recommend her to anyone looking for a refreshing change from what else is out there. Dr. Graves deserves 10 stars! read more

Whatever you do, do not let her touch braces on your child. She made a mess of my granddaughters teeth. She is also unable to keep her staff. read more

This past week I had several crowns being replaced and also new ones. I generally don't use anesthesia so I think they are extra genital with me. They were so genital with me that I actually fell asleep during some of the grinding. They had to wake me up! read more

I was Dr. Graves patient for several years . At the beginning, she is very charming but also tries to charge you for any rework due to poor workmanship from her office. She tries to cover up by telling that you are getting an upgrade at no extra cost; however, she never admits any wrongdoing. I got tired of getting my teeth cleaned by a different hygienist because of lack of stability and Dr. Cynthia lies. Although my overall experience was ok, she is out of network. read more

April was my hygienist and Dr. Cynthia Graves is my new dentist. I was so tired at my old spot of being passed around from dentist to dentist (felt like a revolving door). I picked this place b/c 1) see the same dentist each time and 2) recommended by a friend. Cleaning is pretty standard usually but when I left here - April had made my teeth look like a whitening treatment just from the deep clean. I love my new dentist and team - will definitely be back every 6 months. Also - Suzie up front is really sweet and helpful. Entire staff is professional and efficient which is a breath of fresh air after feeling like just a number previously. Very grateful to have found this office. read more

Dr. Graves is someone who genuinely cares about her patients. She also has built a staff who cares for her patients. The office is very well organized with the idea of making the patients comfortable. After several visits I can highly recommend Dr. Graves as a great dentist. Jim Eagle read more

I have been with the same dental office for 25+ years. Today, I was a new patient for Dr. Graves and what an awesome experience! From the moment I entered their front door, and for the full 2 hours I spent there. I was offered something to drink about 5 times from different people, and received one of the best cleanings I've ever had. Thank you, Maddy! Dr. Graves is a cool chick, too! Very knowledgeable and has up to date "everything". Thank you to the entire office, right down to the financial analyst. Really a great experience. read more

CAUTION - READ BEFORE YOU GO: Dr. Graves seems to be a good doctor; however, their operations has a lot to be desired. Regardless of what they say, they are out-of-network dentist and expensive. They will mislead you about insurance coverage. For example, they told me that annual cleaning and check-up was covered by my insurance at 100% but I ended up having to pay a few hundred dollars. Similarly, what they said and charged for other work. When I asked them why I was getting a bill for payment, they tried to blame the insurance company saying that they had checked with the insurance but now the insurance will only pay so much. I checked with the insurance company and they had not received any call from Dr. Graves office to check for my coverage. When I told Dr. Graves' folks, they said something to the effect, "Well, we really didn't check but we know that they will cover...." In doctor-patient relationship, mutual trust is so essential. SUGGESTION: If you do decide to go to them: · Ask them to give you a printed estimate of charges and your share of it. · Double check with the insurance company. · DO NOT sign the form that states that you will be responsible for all payments beyond the estimates given to you. read more

Dr. Graves is absolutely the very best dentist in the Austin area. I've been her patient for the longest time, and treasure my association with this amazing and talented lady. In short, I'm a dentist's daughter who whizzes across Austin from Barton Springs to almost Cedar Park for her excellent care. Her office associates are professional and caring in every way. I'm an older than average lady who regards the trip to her office with the ultimate confidence that all will be well, and it always is. read more

I have had great experience with this office since day 1. Friendly, on time, accommodating if the dentist isn't your thing. Worth the drive from Hutto for my office visits. read more

Best dentist in town! Dr. Graves and her team are awesome! read more

Cynthia L Graves, DDS - General Dentistry Near Me - Austin, Texas

I will start by saying I have dental anxiety so when I went to get my consultation appointment I was hoping for the best but expecting the worst. I fell in love with the staff, everyone is genuinely happy and love what they do. I of course have several trips to the dentist office but they've made my my first few trips enjoyable. They've even discounted some prices which I didn't expect but I'm thankful for (I'm self pay). I'm looking forward to my next visit and for my future Invisalign! read more

She, as a Dentist is good. Her front office staff lacks in communication and then won't own up to their errors. Make sure you know that your insurance, no matter what they tell you, is OUT OF NETWORK. Be prepared to be billed for 200+ for a basic cleaning and that is AFTER your ins. pays. I believe she needs to provide more training in communication for her front office staff. Highly disappointed and totally misled. Run unless you want to be ripped off and no matter how much you try and communicate, they get back to you in their own time. Back office staff is friendly and professional read more

Dr. Graves and her staff are some of the most caring and genuine medical professionals I have come across. They take great care and are very concerned with every patient's well-being. I have and would recommend Dr. Graves to anyone who needs dental care. They say "Nobody likes going to the dentist". Those people probably have never been helped by Dr. Graves. read more

Best dentist ever! I have always been paranoid to visit a dentist, till I reached a stage where I had to get my fillings done and a wisdom tooth extracted. Both Dr. Cynthia and her staff are very nice, make you feel comfortable and does an awesome job on your teeth. I will highly recommend Dr. Cynthia! Thank you so much, dental visits have never been so good before! read more

I had put off seeing a dentist for years due to past dentist. Dr. Graves and her staff were warm and welcoming and put my fear at ease. They walked through everything that they were doing and why they were doing it. You're definitely in good hands with this team! read more

My new dentist called and requested my x-rays several times and this office is so petty they never even responded!

I've been a patient of Dr. Graves for 2 years and have never had a negative experience! The office staff and hygienists are super friendly and personable. They remember me when I come in twice a year and seem to really enjoy where they work. The office staff has gone above and beyond to figure out how much a procedure would cost me when I joined my husband's insurance. They even sent me a card when I had my baby! read more

I enjoyed my first visit to meet the Dr. Graves. She seems quite personable and thorough. The staff was all friendly. The office is a little "acoustically bright" for me and my hearing loss. They were quite accommodating. I have already recommended this practice to my son. read more

First time client. Staff is friendly and warm welcoming. Office is efficiently run. Dr. Graves never rushed the visit, and made sure I understood everything she was saying. read more

Dr. Graves AND her staff are professional in every sense of the word OUTSTANDING!!! They are patient, listed, care and let you know exactly what needs to be done and how they are going to perform the treatment... Please refer her to your friends and family!!! Owen Wood read more

Dr. Graves is, simply put, the best dentist in Austin. I needed extensive dental work and Dr. Graves in her staff went above and beyond to make sure everything was perfect. The staff called and emailed to confirm my appointment. They also called the next day to check on me and make sure I wasn't having any problems. When I arrived for my appointment, I was greeted by several members of the staff and throughout my visit, it was clear that her employees enjoy their work and love helping patients. I would recommend Dr. Graves to anyone that is looking for a dentist. read more

Dr. Graves is a true professional. She took the time to explain things to me in great detail. Once she began the work on my teeth, there was no pain. She made sure of that. Her staff is friendly and efficient. I thought she only saw adults, but could hear her in the office next to me advising a parent with a child. She was thorough and it was obvious she knew her stuff. I could tell the parent was relieved and trusted Dr. Graves. 5 stars to the dentist and her staff!!! read more

My wife and I have been patients for a couple of years. Dr Graves and her staff are excellent! She recently removed and replaced a very old crown for me, the process was the best. I think the front office is quite good also. read more

Well, I don't have much good to say about my one and only visit to Dr. Graves. First off, I was under the impression that they were in network with my dental insurance, Humana. After a routine cleaning, I got a bill for over $100 (after insurance payment). Come to find out, after the fact, that they do accept Humana, but as an OUT of NETWORK provider. So, I ended up paying more for a simple routine cleaning, with insurance, than I would have at some other place if I simply paid out of pocket. I think this is very unfair, and the staff needs to be more up front and transparent that they are either IN NETWORK or OUT of NETWORK. A little shady, if you ask me. Needless to say, I will not be going back. read more

First visit to Dr Graves and it was great! Holly and Aida taking my xrays were very patient with me. Dr Graves is very thorough and explained everything. It was nice that she talked with me and not at me. Lindsay is the best hygienist in the state of Texas!!! I'm glad she is here. Mollie and Emily in the front were great. Gave me a detailed print out of what they estimate my insurance to pay. Love their reminder service! I loved getting the text and email. So great with my busy sched to just be able to click a button and confirm my appointment. I recommend this office!! Thanks y'all! read more

New to this area of town & decided to try this dentist out...very pleased with the outcome! Efficient and friendly staff, & Dr. Graves was very detailed and pleasant to work with. read more

I appreciate that Dr. Graves keeps up with and leads in the latest technology of dentistry, such as, designing and making crowns in-house while you wait. I also enjoy visiting with the dental hygienists while they clean my teeth. They are very personable and also use the latest technology in hygiene. I recommend that you give Dr. Graves' office a try. read more

I had the same dentist for over 20 years. After moving to the Austin area I selected Dr. Graves as my new dentist and have been very pleased with the care that I have received the past 9 years. 4 years ago, I moved to the Hill Country and I choose to drive an hour (one way) for appointments so that I can stay with Dr. Graves because of the great staff and the care that I receive each visit. read more