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    Robert Y Ferguson, DDS

    5.0 (4 reviews)
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    Services - Robert Y Ferguson, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    14 years ago

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    Austin Advanced Dentistry - If you forget your toothbrush and want to brush before your dental visit. No problem. We have it all here for you.

    Austin Advanced Dentistry

    3.5(35 reviews)
    0.0 mi

    I am trying to find my "forever dentist." Entering this office proved enjoyable...very cozy and…read morebeautiful! Stephanie greets you with a smile as you enter. Tyler took me back and took x-rays. Soon Dr. Saxena came in and explained her recommendation for treatment. She explained everything completely and asked really good questions. I normally don't enjoy the dentist, but this visit was epic. I really love the staff here, and if you're looking for a dentist, check Austin Advanced Dentistry. I may have found my forever dentist!

    To this days I have nightmares of this place. I went in to get a cleaning and a tooth redone…read morebecause I had chipped it years earlier and came out with the worst dental work I've ever had! They shaved down one of my teeth causing an excess of food to get stuck between that and another tooth causing me pain and frequent infections. The tooth they rebuilt is literally chipping away constantly. The one I had before stayed in tact for 15 years while whatever they did lasted me 2 weeks before it started failing. To top it all off, I continuously get harassed about paying a bill that I already paid! I confirmed in person during my final visit that I was paid in full, yet they continue to bother me. Go to any other dentist office please just not this one.

    Photos
    Austin Advanced Dentistry - Come early and enjoy a beverage, Coffee and read a magazine. Very relaxing atmosphere

    Come early and enjoy a beverage, Coffee and read a magazine. Very relaxing atmosphere

    Austin Advanced Dentistry - We create beautiful Smiles. Orthodontics, Cosmetics, Invisalign and Restorative Care.

    We create beautiful Smiles. Orthodontics, Cosmetics, Invisalign and Restorative Care.

    Austin Advanced Dentistry - Christmas 2018 Lake Creek Dental Team

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    Christmas 2018 Lake Creek Dental Team

    Pecan Park Family Dentistry

    Pecan Park Family Dentistry

    4.6(96 reviews)
    1.2 mi

    I had an absolutely phenomenal experience with Dr. James, and her team. I went in for my annual…read morecleaning, and walked away feeling empowered. Erica, my hygienist, educated me on my gum health, and noticed signs of wear on my teeth due to clenching; which I imagine I do when I'm sleeping. Erica took photos of each tooth, measured my gums, and validated that my oral hygiene practices at home are on par. During my examination, we saw signs of decay, and there was enough time in the schedule for me to start the process of placing a crown on my tooth. From the moment Dr. James numbed me to the moment my temporary crown was placed, I was treated with the utmost care. The team remembered my son, who visited not too long ago, and were as joyful and relatable as can be. They even offered me a cozy blanket during my procedure! I mean, who does that? Pecan Park Family Dentistry does! All in all, though it was my first time at their practice, I was made to feel like family. Like I was being taken care of by my girlfriends, and I am beyond grateful to have crossed paths with them!

    After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

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    Pecan Park Family Dentistry
    Pecan Park Family Dentistry
    Pecan Park Family Dentistry

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    Robert Y Ferguson, DDS - oralsurgeons - Updated August 2026

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