I hate this place They wanted me to go to an oral surgeon to get a tooth extracted. No frickin'…read moreway. Is the dentist afraid to pull a tooth? Did she miss Dentistry 101? Anyway, another day with a toothache and headache. Don't go hete.

I made a new patient appointment the first week of May for the third week of June. I confirmed my…read more2pm appointment every time they sent a text message reminder and request for confirmation. I get a phone call from Cathy one day prior to my appointment asking if I could move my appointment time up one hour and to call them back if there was any way I could do that. I made my appointment almost 7 weeks in advance for 2pm, and could not move it so I did not call back and arrived early for my 2pm appointment to complete new patient forms. At first they said "your appointment was for 1pm" and acted like I showed up late. I said my appointment was for 2pm and showed the staff my text message confirmations that clearly showed 2pm. They informed me they would not be able to do my cleaning and could only do x-rays. I told them I only wanted to do the cleaning and they said I could not get a cleaning without x-rays and they could not do everything. I left and will not return. I think it is a TERRIBLE business practice to refuse to honor the appointment I made 7 weeks in advance. The staff was apathetic and treated me like I had done something wrong. Of course, I was upset about my experience, but I was not rude and I did not raise my voice. I am glad I learned about this practice before I was a patient. Fortunately, I was able to make an appointment with Aspen Dental 2 days from now. I strongly advise you to avoid Bright Smiles. I do not want the moderator to respond with a suggestion to call the office manager. My feedback has been delivered and I will not return. My suggestion would be to work with your staff and to figure out a way to honor the commitments made, even if it is inconvenient to the staff. There was no attempt to fix the problem. Even though I held up my end of the experience, I was treated poorly because I was dissatisfied with the indifferent communication and broken commitment.

Dr Owens was the kindest most incredible human to work with. I've been VERY ill with autoimmune…read morestuff for five years and after chasing my tail I discovered through a wholistic dr that I had invisible infections in my jaw from wisdom teeth removal years ago. I flew from Cali to Texas to have her clean out my infections. She did such a pristine job and was so gentle on me I have no swelling or pain and I feel AMAZING I want to go back to Texas just to visit the clinic the kindest people and most brilliant Ive ever met. Thank you NFO your like family to me now!! Kate Fischer

I began seeing these dentists in 2018, flying from California several times a year, and even…read moregetting my husband and daughter to join me. I have always gone to the best dentists I could find, and this could be (in my eyes) the best in the country. Now I fly from Hawaii to Texas to get my dental care because I have found that even the "holistic" big name dentists where I have lived somehow didn't measure up to these fine dentists and their staff. I am a low-income senior who needs to watch my expenditures carefully, so this is not a frivolous preference. They are the best: in expertise, training, patient care, hospitality, and equipment. I have only one set of teeth and they have helped me to keep most of my teeth for the rest of my life. They are the reason I have a place in my heart for Texas!

Bad reputation for billing "mistakes." Hostile manager. Shame as care is pretty good. Lots of…read morecomplaints on social.

This place needs to go out of business the worst experience and customer service not worth calling…read moreand making a appointment they never keep appointments and we'll try and reschedule you everytime and while they have you they always try and over sale you on something me and my wife we'll never recommend or go back to this so called dentist office

I was suffering from a lost filling & Highland Lakes Dental (Joey Piatek) was able to see me right…read moreaway form an exam. The facility was very clean and the staff warm, friendly & extremely professional. Because it was late in the day, -the office prescribed some meds for pain & some antibiotics & scheduled an appointment for the next day; --Definitely a top quality service provider.

Dr. Johnny Stanley DDS & staff are the best! Extremely well trained, excellent results & options…read moreto choose from. If you want an excellent holistic biological dentist who will answer questions, use up to date tech for everything (including protection when mercury leaves your mouth), these people know their profession AND are kind to customers. They rebuilt much of my decaying dentistry in 2015-2016 after many decades of amalgams & crowns & the results have been wonderful, thank you. I will drive over an hour to see them, happily.

I have been a patient here for many years and every visit am wowed by their extreme care and how…read morecutting edge they are. I drive from Austin and do it happily. No one likes going to the dentist, but these folks are so caring and do everything in their power to make dental work a good experience that I actually look forward to it. They take every precaution with your health in mind. I will be a lifetime patient.

Another 6 month routine clean. All good!…read more They are going to be moving to a new location near Home Depot with a much larger facility and more hygienists. Scheduling and new patients should get some relief soon! Why would you ever go anywhere except MSD?

Wasted my time. I called to book a cleaning appointment after someone from my husband's work…read morerecommended them. I called and I spoke with the receptionist who confirmed our insurance was in network. She took all my information and even had me text her photos of my insurance card front and back. I was booked. Fast forwards 2 or 3 months to when my appointment was going to be and I get a text asking to confirm which I do. I then get a call the day of my appointment which went to voicemail. The voicemail said I was not confirmed for my appointment and that they needed to discuss payment information. I call right away telling them I had replied to the automated message asking me to confirm so why were they saying I wasn't confirmed? She then tells me that yes I was confirmed BUT that now my insurance was not in network meaning that I had to pay out of pocket for my cleaning and that if I wanted to get a partial refund I would have to submit the request through my insurance which she said will take weeks and again, they would not be refunding the full amount because they are out of network. I was so UPSET. They WASTED MY TIME. The first call confirmed they took my insurance and suddenly they didn't?!! Months of my time went by waiting for my appointment when I could have gone with a different dentist willing to take me as a new patient. Oh and my husband's coworker still goes there (she has the same insurance we do...). I would NOT RECOMMEND this place to anyone, they clearly can't get their stuff together.