I have to say that I had a great experience with this practice and especially Dr. Travis Kern and…read morehis assistant.....the front desk was efficient and had gotten pre-approval from insurance well in advance of my appointment....Dr. Kern was exceptional.....I especially liked that he told me what he was going to do step-by-step in detail; told me what he was doing while he was doing it ; and told me what he did afterward....this approach gave me great comfort with the whole procedure....the one demerit is that I was sent an email almost the day after asking me to review the practice/doctor....I still had sutures and wasn't completely healed.....what if I posted an immediate positive review only to have complications a couple of days later and ender up in the ER?....the automated system should be reprogrammed to wait a couple of weeks before sending out review requests.....

This was one of the best experiences I've had with a doctors office and the doctor. Both of the…read morereceptionist and the assistant to the doctor and the doctor as well we're just the best I would highly recommend them

I hate this place They wanted me to go to an oral surgeon to get a tooth extracted. No frickin'…read moreway. Is the dentist afraid to pull a tooth? Did she miss Dentistry 101? Anyway, another day with a toothache and headache. Don't go hete.

I made a new patient appointment the first week of May for the third week of June. I confirmed my…read more2pm appointment every time they sent a text message reminder and request for confirmation. I get a phone call from Cathy one day prior to my appointment asking if I could move my appointment time up one hour and to call them back if there was any way I could do that. I made my appointment almost 7 weeks in advance for 2pm, and could not move it so I did not call back and arrived early for my 2pm appointment to complete new patient forms. At first they said "your appointment was for 1pm" and acted like I showed up late. I said my appointment was for 2pm and showed the staff my text message confirmations that clearly showed 2pm. They informed me they would not be able to do my cleaning and could only do x-rays. I told them I only wanted to do the cleaning and they said I could not get a cleaning without x-rays and they could not do everything. I left and will not return. I think it is a TERRIBLE business practice to refuse to honor the appointment I made 7 weeks in advance. The staff was apathetic and treated me like I had done something wrong. Of course, I was upset about my experience, but I was not rude and I did not raise my voice. I am glad I learned about this practice before I was a patient. Fortunately, I was able to make an appointment with Aspen Dental 2 days from now. I strongly advise you to avoid Bright Smiles. I do not want the moderator to respond with a suggestion to call the office manager. My feedback has been delivered and I will not return. My suggestion would be to work with your staff and to figure out a way to honor the commitments made, even if it is inconvenient to the staff. There was no attempt to fix the problem. Even though I held up my end of the experience, I was treated poorly because I was dissatisfied with the indifferent communication and broken commitment.

Dr Owens was the kindest most incredible human to work with. I've been VERY ill with autoimmune…read morestuff for five years and after chasing my tail I discovered through a wholistic dr that I had invisible infections in my jaw from wisdom teeth removal years ago. I flew from Cali to Texas to have her clean out my infections. She did such a pristine job and was so gentle on me I have no swelling or pain and I feel AMAZING I want to go back to Texas just to visit the clinic the kindest people and most brilliant Ive ever met. Thank you NFO your like family to me now!! Kate Fischer

I began seeing these dentists in 2018, flying from California several times a year, and even…read moregetting my husband and daughter to join me. I have always gone to the best dentists I could find, and this could be (in my eyes) the best in the country. Now I fly from Hawaii to Texas to get my dental care because I have found that even the "holistic" big name dentists where I have lived somehow didn't measure up to these fine dentists and their staff. I am a low-income senior who needs to watch my expenditures carefully, so this is not a frivolous preference. They are the best: in expertise, training, patient care, hospitality, and equipment. I have only one set of teeth and they have helped me to keep most of my teeth for the rest of my life. They are the reason I have a place in my heart for Texas!

If I could give zero stars I would. I spent THOUSANDS of dollars on a periodontal disease lab with…read morethem and they keep rescheduling my cleanings due to not having a hygienist. I am supposed to have cleanings every 3 months and now haven't had a cleaning in over 6...so back at square one with my mouth health. Take your hard earned money somewhere else.

The administrative staff are always polite and engaging but that's the nicest thing I can say about…read morethis office. I feel like I'm dealing with a crooked office. They over-charge me all the time. I have to constantly tell them to stop adding extra unnecessary treatments to my plan. You know, $50 to rub fluoride on my teeth. $30 to spray mouth wash in my mouth. BTW...those were literally the prices that I had to remove. I have to ask for what they're doing in writing before I get in the chair to make sure they don't add all these extra expensive services that I don't need. Not only that, the actual services I agree to are over-charged and I don't find out about it until my dental claim comes through letting me know that the office owes me money. They never tell me they took extra. I have to call to ask for a refund for my money. This has happened to me 3 times already. It doesn't make sense. I ask them if they price their services like the stock market and she had the nerve to ask me what billing code I gave the insurance company... I corrected her and reminded her that submitting billing codes was their job not mine. The last time I got a cleaning, the dentist broke my tooth and left me with a significant chip on my tooth- literally a new hole. When I called and told them I had a new chip on my tooth... she told me that it must be because my teeth are cleaner so it feels like the gap is bigger.... I was like, nope, I am looking in the mirror at a missing piece of my tooth. I asked to schedule an appointment to fill the hole, and she said, I had to schedule an appointment to look at the hole and then I could schedule an appointment to fix it... I was like... so, you need to charge me for two appointments to fix the hole the dentist gave me? I'm done.

I was suffering from a lost filling & Highland Lakes Dental (Joey Piatek) was able to see me right…read moreaway form an exam. The facility was very clean and the staff warm, friendly & extremely professional. Because it was late in the day, -the office prescribed some meds for pain & some antibiotics & scheduled an appointment for the next day; --Definitely a top quality service provider.

Dr. Johnny Stanley DDS & staff are the best! Extremely well trained, excellent results & options…read moreto choose from. If you want an excellent holistic biological dentist who will answer questions, use up to date tech for everything (including protection when mercury leaves your mouth), these people know their profession AND are kind to customers. They rebuilt much of my decaying dentistry in 2015-2016 after many decades of amalgams & crowns & the results have been wonderful, thank you. I will drive over an hour to see them, happily.

I have been a patient here for many years and every visit am wowed by their extreme care and how…read morecutting edge they are. I drive from Austin and do it happily. No one likes going to the dentist, but these folks are so caring and do everything in their power to make dental work a good experience that I actually look forward to it. They take every precaution with your health in mind. I will be a lifetime patient.

Another 6 month routine clean. All good!…read more They are going to be moving to a new location near Home Depot with a much larger facility and more hygienists. Scheduling and new patients should get some relief soon! Why would you ever go anywhere except MSD?

Wasted my time. I called to book a cleaning appointment after someone from my husband's work…read morerecommended them. I called and I spoke with the receptionist who confirmed our insurance was in network. She took all my information and even had me text her photos of my insurance card front and back. I was booked. Fast forwards 2 or 3 months to when my appointment was going to be and I get a text asking to confirm which I do. I then get a call the day of my appointment which went to voicemail. The voicemail said I was not confirmed for my appointment and that they needed to discuss payment information. I call right away telling them I had replied to the automated message asking me to confirm so why were they saying I wasn't confirmed? She then tells me that yes I was confirmed BUT that now my insurance was not in network meaning that I had to pay out of pocket for my cleaning and that if I wanted to get a partial refund I would have to submit the request through my insurance which she said will take weeks and again, they would not be refunding the full amount because they are out of network. I was so UPSET. They WASTED MY TIME. The first call confirmed they took my insurance and suddenly they didn't?!! Months of my time went by waiting for my appointment when I could have gone with a different dentist willing to take me as a new patient. Oh and my husband's coworker still goes there (she has the same insurance we do...). I would NOT RECOMMEND this place to anyone, they clearly can't get their stuff together.

Dr. Martin and her team are fantastic! Anyssa is a fabulous caregiver who goes above and beyond!…read more"Going to the dentist" isn't something I look forward to... But Dr. Martin and her team take care of things in a very comfortable and hospitable way! Count me a huge fan and someone who highly recommends this practice!

Awesome place, best dental ever!…read more Very friendly staff, conveniently located. I have had a crown, several checkups, fillings, all were high quality and painless. Oh and the tooth sensitivity treatment is great. I have had it once and it is still working after 2 years. They have lots of high tech stuff where they can show you exactly where the tooth is damaged immediately, no waiting for X-rays to be developed.