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    Austin Oral Surgery

    5.0 (6 reviews)
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    Ask the Community - Austin Oral Surgery

    Bright Smiles Family Dentistry

    Bright Smiles Family Dentistry

    3.1
    (8 reviews)
    1.2 mi

    I hate this place They wanted me to go to an oral surgeon to get a tooth extracted. No frickin'…read moreway. Is the dentist afraid to pull a tooth? Did she miss Dentistry 101? Anyway, another day with a toothache and headache. Don't go hete.

    I made a new patient appointment the first week of May for the third week of June. I confirmed my…read more2pm appointment every time they sent a text message reminder and request for confirmation. I get a phone call from Cathy one day prior to my appointment asking if I could move my appointment time up one hour and to call them back if there was any way I could do that. I made my appointment almost 7 weeks in advance for 2pm, and could not move it so I did not call back and arrived early for my 2pm appointment to complete new patient forms. At first they said "your appointment was for 1pm" and acted like I showed up late. I said my appointment was for 2pm and showed the staff my text message confirmations that clearly showed 2pm. They informed me they would not be able to do my cleaning and could only do x-rays. I told them I only wanted to do the cleaning and they said I could not get a cleaning without x-rays and they could not do everything. I left and will not return. I think it is a TERRIBLE business practice to refuse to honor the appointment I made 7 weeks in advance. The staff was apathetic and treated me like I had done something wrong. Of course, I was upset about my experience, but I was not rude and I did not raise my voice. I am glad I learned about this practice before I was a patient. Fortunately, I was able to make an appointment with Aspen Dental 2 days from now. I strongly advise you to avoid Bright Smiles. I do not want the moderator to respond with a suggestion to call the office manager. My feedback has been delivered and I will not return. My suggestion would be to work with your staff and to figure out a way to honor the commitments made, even if it is inconvenient to the staff. There was no attempt to fix the problem. Even though I held up my end of the experience, I was treated poorly because I was dissatisfied with the indifferent communication and broken commitment.

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    Cynthia, Accounts Manager
    Cynthia, Accounts Manager
    Dr. Matthew Largent, Oral Surgeon
    Dr. Matthew Largent, Oral Surgeon
    With this crazy Texas weather, no matter what you're wearing, just remember wearing a smile is always the prettiest! Happy Monday!!

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    With this crazy Texas weather, no matter what you're wearing, just remember wearing a smile is always the prettiest! Happy Monday!!
    Main Street Dental Center

    Main Street Dental Center

    3.0
    (8 reviews)
    0.8 mi

    Another 6 month routine clean. All good!…read more They are going to be moving to a new location near Home Depot with a much larger facility and more hygienists. Scheduling and new patients should get some relief soon! Why would you ever go anywhere except MSD?

    Wasted my time. I called to book a cleaning appointment after someone from my husband's work…read morerecommended them. I called and I spoke with the receptionist who confirmed our insurance was in network. She took all my information and even had me text her photos of my insurance card front and back. I was booked. Fast forwards 2 or 3 months to when my appointment was going to be and I get a text asking to confirm which I do. I then get a call the day of my appointment which went to voicemail. The voicemail said I was not confirmed for my appointment and that they needed to discuss payment information. I call right away telling them I had replied to the automated message asking me to confirm so why were they saying I wasn't confirmed? She then tells me that yes I was confirmed BUT that now my insurance was not in network meaning that I had to pay out of pocket for my cleaning and that if I wanted to get a partial refund I would have to submit the request through my insurance which she said will take weeks and again, they would not be refunding the full amount because they are out of network. I was so UPSET. They WASTED MY TIME. The first call confirmed they took my insurance and suddenly they didn't?!! Months of my time went by waiting for my appointment when I could have gone with a different dentist willing to take me as a new patient. Oh and my husband's coworker still goes there (she has the same insurance we do...). I would NOT RECOMMEND this place to anyone, they clearly can't get their stuff together.

    Austin Oral Surgery - oralsurgeons - Updated July 2026

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