I'm noticing that google reviews are 5 stars and generally no specific. Then I'm seeing 1-2 stars…read morefor specific people who got "screwed over." Yelp confers the negative reviews. Specific cases of people getting the shaft. Feeling mistrusting with this shop. YOU HAVE BEEN WARNED. Took a bike here for a grinding noise and the shop replaced BOTH rotors and charged for parts and labor to only have the grinding still remain. I'll be taking this up for a third attempt to actually have the issue addressed this week. Also noticed that they phish for business when you arrive. Not sure if they are hurting for the business?? Red flag?

They really go above and beyond to accommodate anything you may need. I told him my situation and…read morehe did everything in his power to help.

They have been all I need for anything, beyond professional, I had 2 bikes there, and both times I…read morewas very pleased no need to look elsewhere! Bruce was the guy who help me! Aaron Neey

Absolutely the place I nave ever taken my bike. Complete professionals. Impeccable shop. Ed & Bruce…read moreare excellent, thorough & honest. I've had my bike for 22 years and I wish I had taken it there sooner! Larry

After dealing with multiple companies to get decals and parts including Partzilla and Honda both of…read morewho's employees couldn't execute the task for me I called this company. Not only did they get for me but is there in days not weeks. Excellent communication. Excellent customer service and overall a great experience.

Terrible service! Shady stuff going on here. Tried to charge dealership fees for a motorcycle not…read moreowned by the dealership

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

This guy is the best. He's very passionate about motorcycles. I would not trust just anybody with…read moremy Ducati,very clean shop professional and priced is insanely good. The service he completes is hands down top notch A++++

From the owner: MC Cycles is dedicated to making your motorcycle perform better than ever imagined. Specializing in…read moreall European motorcycles and scooters. Providing service, repair, and performance upgrades in a professional manor.

Do not trust with your money or motorcycle. Took a chance after the owner Mark passed and left my…read morebike for winter storage and repairs. After over 6 months I finally got my bike back and THEY DIDN'T FIX ANYTHING. Returned the bike with NO OIL. Only reason the leaks appeared fixed was because there was no oil to leak. Won't return phone calls or perform the repairs I already paid for. They were supposed to fix pulsing front brakes, oil leaks, headlight short and check engine light. Nothing is fixed. Picture is what happened once I put oil in the bike after riding it home.

i ordered a product from them from california and could not be happier with the service and price i…read morereceived from them! thank you for everything from responding to my voice messages with returned calls to the care in shipping.

In the 20 + yrs I've been doing business with them , they have always been…read morewilling to work with me . From a 1981 Honda CB900c , to a 2001 Yamaha 1100 custom they have helped me keep these bikes on the road and safe to drive. A shop I've always felt comfortable with .

Always communicates throughout the process, honest, fair, takes pride in their work. Genuine, looks…read moreout for customers and makes great suggestions. 10/10. Will continue to utilize the shop for current and future bikes.

these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

I've been buying motorcycles, atvs, side by sides, and parts from Kennedys for years. Great place,…read moregreat people!

We have been getting bikes, parts and gear through Kennedys for a few years and it has been a great…read moreexperience! I will always recommend people to shop there. Definitely better customer service and relationships than the big box stores !