On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.

Great people, Knowledgeable & Very Attentive/Helpful Staff‼. The owner actually works there a few…read moretimes a week, takes time to address your specific needs for you or your team's sporting needs. Good $avings on used sports equipment, high standards on items sold to their customers. Highly recommend the PIAS Hilliard location.

Service was very nice. We traded in weights to get a different kind of weights and they helped us…read morewith it. There supply on every sport is endless. The prices for there stuff is good there was a golf driver marked down for 50 dollars less.

Just stopped back in to Roll - UA, just to have them check the air levels in my tyres, since they…read morewere feeling a bit on the "squishy" side to me. Simple enough task. Sure enough, loowwwwww... Just the air, that's all I need. Sooooo... While I was there I picked up a couple fresh, larger capacity water bottles... because you know, Pelotonia and all, will be nice to have fresh bottles. And a few packets of GU - always good to have, just in case you're unexpectedly bonking on the ride, you know. While I was cashing out, I struck up a conversation with the charming and helpful Kristen. (I dunno if that's spelled correctly or not - not the point of this). Do they have footies I ask (apparently not what everyone else calls them, but I'm weird like that). Sure they do. "What do you think of this floor pump Kristin?" Didn't like it as much, but showed me one she likes better and told me why - made perfect sense and really I need a floor pump that handles Presta AND Schrader valves. Oh man, I remember, I never replaced my cycle computer. "Well we have the Wahoo brand platform, blah blah" says Kristen. I don't need all that junk of course, I've been using a Cat Eye for years and it's broken. "Oh we have those too, the Padrone and another..." she continues. This Cat Eye in my hand says Stealth edition on the box, I notice... wonder what's stealthy about it??? Into the buy bag it goes. Remember man, all I went in for was air. But I really truly did need all this other stuff too. And Kristen helped me out with absolutely zero upsell pressure - which is nice. She was stealthily helpful in a good way. Roll UA has been supremely assistive as I return to long distance riding after so many years absence. Super friendly folks all the way round. And I really appreciate it.

Having difficulty finding a proprietary part for my bike, I found it online with this store and…read moreplaced an order even though I knew nothing about it other than some Yelp! reviews. Unfortunately the supplier did not actually have it in stock, so the employees called and left a message, then emailed me to let me know. When I responded, they dutifully offered to the manufacturer to try and find an alternative part for me. If they are willing to go this far for a small order from a new customer on the other side of the country, I can only imagine that they treat their local and regular customers at least as well.

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

If you are looking for a E-Bike this is a great shop. I had great service…read moreand they really took the time to answer all of my questions. The shop also sells all the safety equipment you might need as well as locks. My son loves his new bike that we chose.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Great Local business. Free Test Rides!! Unsure about a bike or just want to try some out for fun,…read morethe test rides are so easy and fun and really free no games. All their bikes are of great quality and for a good price all things considered. The bikes are made at manufactures where all the worker are paid well which is why they are a bit higher. You can feel good about buying a bike from here on both the manufacturing and local level. The people that work there are passionate about bikes and customer. They know eBikes, this is their specialty unlike some other places. Great people great product.

Was shopping out in Hilliard today and say this Dick's Sporting Goods store located in the…read moreTanglewood Plaza on Hilliard-Rome Road. I am searching for a new pair of On waterproof shoes. This store didn't have what I was looking for but had a nice selection of shoes and just about anything sports related you would need. Easton is the largest store and has a better selection but this location didn't disappoint. The staff I interacted with were great as well.

I just went in to get new shoes for my job since I'm on my feet non stop and this dood appeared out…read moreof no where but I was so thankful. He was genuine and very kind and took me to the shoes I was looking at and looking at. Now these shoes were amazing. They fit nicely and felt wonderful on the bottom of my feet. When I went to check out, the lady up front was very sweet and kind as well. My when I tell you this place didn't have amazing people already, the next one come out and talking about this Einstein bagel that had something to do with a hash brown, she was very kind too. I'd definitely come back and recommend everyone today that helped me out. Thank you once again!