I recently purchased a bicycle from Paradise Garage. Being a lifelong biking enthusiast, I have…read moredealt with many bike shops throughout my 74 years. The customer service, knowledge and patience I received from Emily, Dan and Will was unparalleled. I purchased a Surly Karate Monkey hardtail, which was my first mountain bike. I had done considerable research, but many questions remained. Sizing was my first concern. Emily brought out her own Karate Monkey, which confirmed the correct size for me; and because I had decided to upgrade the tires, Dan and Will spent considerable time helping me choose which tires would be best for both front and rear. Once the bike arrived, Dan assured a proper fit. He also made certain my compression front fork was adjusted properly and that I understood how to experiment with various settings to maximize its benefit. The folks at Paradise Garage make the experience of buying a new bicycle comfortable, enlightening and fun, as it should be.

Paradise Garage is my go to bike shop. They have helped us out so many times in the past. All the…read moreemployees are not only knowledgeable bike people, but they are also just all around good people. I love stopping in to the shop. My most recent visit was to buy a free standing bike pump to have on hand at home. Both employees in the shop were quick to show me where the pumps were and to suggest one. I always buy what they suggest. They have never steered me in the wrong direction yet. It was a quick visit today, but I am planning on buying my husband a new bike in the new year and Paradise Garage will be my go to for that. When I got home I was extremely pleased with my purchase. The new bike pump pumped up our tires perfectly. If you are a biker and you have not been to Paradise Garage yet please give them a chance. The employees, the service department, and the products are phenomenal and fairly priced. You will fall in love with them like we have.

My son purchased a bike that came partially assembled. We were ok with that until we learned that…read moreseveral parts of the assembly had been either misaligned or improperly positioned. I tried for hours to correct these and was ready to go back to the store until my wife suggested taking it here. I had never heard of Third Hand Bike but trusted her and the reviews and decided to bring it here. From what I understand, they are a non-profit organization comprised of volunteers. They don't necessarily do all of the work, they help you correct the issues and understand the how's and why's. They did indeed step in and do a great deal of the work, which I truly appreciated, just as I did the nostalgic conversations about bike designs over the decades. I highly recommend this group to anyone needing bike repair and if you're looking to purchase a used one, they have several in stock.

I love this untapped resource. i have been a few times and can't wait to return. Not only was Rida…read moreand everyone we encountered helpful and knowledgeable about bikes and bike repair, but the willingness to educate me as a mature woman about bike accessories, I have learned bike repair and maintenance!

Free repair! I came in on a Thursday thinking I was gonna have to pay. I replaced my tire because I…read moregot a puncture in it. Got a tire repair kit, then put the tire on. The 4 holes on the back are for a rack, not for your derailleur. I waited like 5 mins to get it fixed. Not too long. The person helped fix and explain it easily. Highly recommend.

Franklinton cycle works has the best customer service in town. Everyone was so friendly and…read moreinformative when it came to helping me choose what e-bike was best for me. I truly appreciated their service! Thank you guys !!

Went in with a tire on my vintage bike that was leaking air and they were able to get me fixed up…read morequickly and gave my bike a complete check and tune up! They explained the problem in thorough detail so I knew exactly what the issue was. Shout out to Joe for great service and work ethic. The rest of the team were also super friendly and made sure my bike was in good shape before I left. Prices were very reasonable as well. Happy I found out about this family owned shop and will be back for any of my bike maintenance needs!

These guys are top notch. I was looking at new Terra trike, took it home for a week to try. When I…read morereturned someone had just traded in fully loaded 5 year old model completely loaded which I opted for. They kept it for a few days (they said a week, but finished early) to completely retune and replace some bearings at no extra cost. If you are looking for a recumbent trike give these guys a look before you purchase. Give yourself some time because they really tailor your purchase to your needs like buying a custom suit. Nick was great.

Crowded little shop, but very knowledgeable and friendly, and managed to get my small…read moreJob done very quickly and for a very fair price.

My bike was fixed right away when I brought it into the shop. Ready to ride within 10 minutes for…read morean amazing price.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

If you are looking for a E-Bike this is a great shop. I had great service…read moreand they really took the time to answer all of my questions. The shop also sells all the safety equipment you might need as well as locks. My son loves his new bike that we chose.

Really nice shop, great service and fair prices. I've had a few wheels repaired or adjusted and…read moreturnaround ws always quick and easy... I highly recommend them.

Since buying my last road bike in 2014, I've had to use a few different bike shops for parts and…read moreservice work. Two of them are now closed and one I tried near Clintonville disappointed me. Because of recommendations from the Westerville Bike Club, I gave this place a try. My first visit was during the 2020 pandemic. That has effected every business in some manner, so I am keeping that in mind for my 2020 reviews. The only negative thing I can say about this place is the pandemic kept me from going inside and looking around! That certainly is a reasonable precaution by the owner, and I'm happy to help keep him in business and will probably make this my go to repair shop in the future. Great communication and repair job on my first visit.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Great Local business. Free Test Rides!! Unsure about a bike or just want to try some out for fun,…read morethe test rides are so easy and fun and really free no games. All their bikes are of great quality and for a good price all things considered. The bikes are made at manufactures where all the worker are paid well which is why they are a bit higher. You can feel good about buying a bike from here on both the manufacturing and local level. The people that work there are passionate about bikes and customer. They know eBikes, this is their specialty unlike some other places. Great people great product.

On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.

Just stopped back in to Roll - UA, just to have them check the air levels in my tyres, since they…read morewere feeling a bit on the "squishy" side to me. Simple enough task. Sure enough, loowwwwww... Just the air, that's all I need. Sooooo... While I was there I picked up a couple fresh, larger capacity water bottles... because you know, Pelotonia and all, will be nice to have fresh bottles. And a few packets of GU - always good to have, just in case you're unexpectedly bonking on the ride, you know. While I was cashing out, I struck up a conversation with the charming and helpful Kristen. (I dunno if that's spelled correctly or not - not the point of this). Do they have footies I ask (apparently not what everyone else calls them, but I'm weird like that). Sure they do. "What do you think of this floor pump Kristin?" Didn't like it as much, but showed me one she likes better and told me why - made perfect sense and really I need a floor pump that handles Presta AND Schrader valves. Oh man, I remember, I never replaced my cycle computer. "Well we have the Wahoo brand platform, blah blah" says Kristen. I don't need all that junk of course, I've been using a Cat Eye for years and it's broken. "Oh we have those too, the Padrone and another..." she continues. This Cat Eye in my hand says Stealth edition on the box, I notice... wonder what's stealthy about it??? Into the buy bag it goes. Remember man, all I went in for was air. But I really truly did need all this other stuff too. And Kristen helped me out with absolutely zero upsell pressure - which is nice. She was stealthily helpful in a good way. Roll UA has been supremely assistive as I return to long distance riding after so many years absence. Super friendly folks all the way round. And I really appreciate it.

Having difficulty finding a proprietary part for my bike, I found it online with this store and…read moreplaced an order even though I knew nothing about it other than some Yelp! reviews. Unfortunately the supplier did not actually have it in stock, so the employees called and left a message, then emailed me to let me know. When I responded, they dutifully offered to the manufacturer to try and find an alternative part for me. If they are willing to go this far for a small order from a new customer on the other side of the country, I can only imagine that they treat their local and regular customers at least as well.