BEWARE, BEWARE, BEWARE!!!
Based on the reviews I had read, I hired C-Wags, LLC in August 2019 to clean and treat my concrete tile roof. 5 months later I discovered a major roof leak causing $4700 of damage to my home. Upon further inspection I found the roof covered in moss and weeds growing on my roof. There were several cracked tiles and a broken tile resting against the gutter which could not be seen unless you were on the roof. After closely inspecting the before and after pictures I had received via email from C-wags, LLC at the completion of the work, I noticed the same broken tile that was resting against my gutter. The broken tile was NOT in the before pictures that C-wags, LLC took or the ones I had taken that morning prior to the job being started. I contacted Josh Burt 1/10/2020 and explained what I had discovered only to have him get very defensive and tell me that the tiles were already broken and they took the pictures to show me that. I asked if that was in fact the case, why wouldn't they show that in the before pictures and let me know I had a giant hole in my roof so I could have it repaired, before it filled my attic with water. He suggested the pictures he sent did that. I then informed him that I had my own before pictures from that morning that show there were no broken tiles and I was giving him an opportunity to make this right. Mr. Burt quickly changed his tone and informed me that he also owned a remodeling company and could likely repair all the damage caused. Mr. Burt then said that he would adjust his schedule and give me a call back, so he could come out that afternoon to take a look. I followed up with Mr. Burt 1/13/2020 as I had not heard from him again and informed him if I did not hear from him by 5 p.m. that day I would be turning it over to my insurance company. To date I have not heard from Mr. Burt or anyone at C-Wags, LLC. I am completely stunned at the amount of positive reviews C-Wags, LLC has received and would not recommend using them for anything as I would hate to see someone else's home damaged by this business. If you're reading this and have also experienced damages or careless and sloppy work performed by C-wags, LLC, I strongly suggest you file a complaint with the CCB to ensure Mr. Burt and C-wags, LLC are held accountable for their business practices. https://www.oregon.gov/CCB/complaints/Pages/how-file-a-complaint.aspx read more